<p>Are you an IT detail oriented ready to step into a leadership role? Our company is seeking a dedicated, hands-on Help Desk Manager to lead a small, skilled team of 1-2 help desk analysts in the Tulsa area. This is your chance to make an immediate impact in a fast-paced environment, ensuring top-tier support and service for our users. </p><p><br></p><p>Key Responsibilities: </p><ul><li>Supervise day-to-day help desk operations and provide guidance to analysts</li><li>Ensure prompt resolution of technical support requests via phone, email, and ticketing systems</li><li>Set performance goals and track key metrics to deliver excellent service</li><li> Act as an escalation point for complex issues and collaborate with IT leadership on process improvements</li><li> Foster a supportive, collaborative team environment with ongoing coaching and detail oriented development</li></ul><p><br></p>

<p>Requirements: </p><ul><li>Previous experience in a help desk or technical support environment</li><li> Strong troubleshooting skills with desktops, applications, and basic networking</li><li> Excellent communication and organizational abilities</li><li> Leadership skills or experience in a lead/support capacity </li><li>Passion for delivering outstanding customer service </li></ul><p><br></p><p><br></p><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>