We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information.<br>• Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology.<br>• Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation.<br>• Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality.<br>• Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution.<br>• Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively.<br>• Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.

• High school diploma or equivalent required.<br>• 1-2 years of technical support or related experience.<br>• Foundational knowledge of PLCs, electrical components, and industrial mechanical systems.<br>• Strong verbal and written communication skills with the ability to guide conversations clearly and professionally.<br>• Solid organizational skills with careful attention to detail and the ability to handle multiple priorities.<br>• Experience using Microsoft Office applications and working with spreadsheets to analyze information logically.<br>• Ability to perform effectively in high-pressure situations and maintain a solution-oriented approach.<br>• Bachelor’s degree or comparable technical experience preferred.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>