<p>We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.</p><p>• Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.</p><p>• Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.</p><p>• Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.</p><p>• Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.</p><p>• Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.</p><p>• Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.</p><p>• Assist with user and device administration within Active Directory and work within established enterprise IT standards.</p><p>• Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner</p>

<p>• Experience providing Tier 1 desktop or help desk support in an enterprise environment.</p><p>• Strong hands-on knowledge of Windows 10 and Windows 11 troubleshooting and support.</p><p>• Working knowledge of Microsoft 365 and common end-user productivity tools.</p><p>• Experience using Intune and endpoint management or software deployment platforms such as SCCM.</p><p>• Familiarity with asset management processes and inventory tracking for IT equipment.</p><p>• Ability to support barcode scanners, handheld devices, and conference room AV technology.</p><p>• Basic understanding of networking concepts, including wired and wireless troubleshooting, VPN connectivity, and Meraki environments.</p><p>• Experience with Active Directory and ServiceNow or similar ticketing systems.</p>

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