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124 results for Entry Level Help Desk Support jobs

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-09-01T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide reliable technical support for end users in a government environment in California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can resolve desktop, software, and account-related issues while delivering responsive service. The role supports day-to-day IT operations through troubleshooting, device setup, and user assistance across Microsoft-based systems. Responsibilities: • Provide front-line technical assistance for hardware, software, and desktop issues, ensuring timely resolution for end users. • Diagnose and resolve problems involving Windows operating systems, user accounts, peripheral devices, and standard business applications. • Manage and update service desk tickets, document issue details, and communicate progress clearly with users and internal stakeholders. • Support account administration tasks within Active Directory, including access updates, password assistance, and basic user maintenance. • Install, configure, and maintain desktop computers, laptops, printers, and related equipment for staff across the organization. • Perform basic network and cabling support to address connectivity issues and workstation setup needs. • Assist with troubleshooting and support activities related to Munis and other department applications as needed. • Coordinate device deployments, workstation moves, and technical upgrades while minimizing disruption to daily operations.
2026-08-26T00:00:00Z

Help Desk/Desktop Support Analyst

Santa Monica, CA
onsite
Temporary / Contract
29.45 - 34.1 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Santa Monica, California. This Contract position focuses on resolving desktop and system issues, supporting Microsoft Windows environments, and ensuring timely responses to service requests. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and practical experience supporting user accounts and workstation performance. Responsibilities: • Provide front-line technical support for hardware, software, and desktop-related issues affecting end users. • Investigate and resolve service desk requests efficiently while keeping users informed on progress and next steps. • Support Microsoft Windows 10 environments, including workstation setup, configuration, and issue resolution. • Manage user account access and directory-related tasks within Active Directory. • Diagnose common system and application problems and apply effective solutions to minimize downtime. • Document incidents, resolutions, and recurring issues to support service continuity and knowledge sharing. • Escalate more complex technical problems when needed and coordinate with other support teams for resolution.
2026-08-31T00:00:00Z

Help Desk/Desktop Support Analyst

Miami, FL
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development. Responsibilities: • Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users. • Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date. • Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications. • Support account access and user administration tasks within Active Directory, including routine account maintenance. • Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner. • Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities.
2026-08-24T00:00:00Z

Help Desk/Desktop Support Analyst

Keene, NH
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical assistance for employees in New Hampshire. This contract position with permanent potential is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users with patience and professionalism, and helping keep business systems running smoothly. The person in this role will work across desktop support, Microsoft 365 administration, device setup, and application support while contributing to a secure and responsive IT environment. Responsibilities: • Deliver first-line technical support for staff by diagnosing and resolving issues related to desktops, laptops, software, and workplace technology. • Investigate and fix problems involving Microsoft 365, Windows systems, mobile devices, printers, connectivity, and telecom tools. • Administer user access by creating, updating, and securing accounts, passwords, and permissions within Microsoft 365 and Entra ID. • Prepare, deploy, track, and maintain computers and other IT equipment to support daily business operations. • Assist employees with enterprise applications, including EHR platforms and other business-critical systems. • Support onboarding and offboarding activities by setting up or removing technology access and guiding users through required tools and processes. • Record support activity thoroughly in the ticketing system and route more complex issues to the appropriate technical teams when needed. • Help uphold cybersecurity, privacy, and compliance expectations by following established IT and information security practices.
2026-08-25T00:00:00Z

Help Desk/Desktop Support Analyst

Davenport, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting daily IT operations. This role is ideal for a hands-on, detail-oriented support specialist who can manage Tier 2 issues, resolve tickets efficiently, and provide dependable desktop and user account support across a Microsoft-based environment. The position offers the opportunity to work with Windows devices, Active Directory, printers, and Azure-related tools while contributing to smooth end-user support. Responsibilities: • Resolve Tier 2 support requests by diagnosing technical issues and driving tickets through to completion within established service expectations. • Provide desktop support for systems running Windows 10 and Windows 11, including troubleshooting hardware, software, and access-related concerns. • Set up and configure workstations, docking stations, and related desktop equipment for new and existing users. • Troubleshoot printers and label-making devices to minimize downtime and maintain operational productivity. • Manage user lifecycle tasks such as account provisioning, access updates, and offboarding processing within Active Directory and associated systems. • Support Microsoft and Azure-based tools by assisting users with access, configuration, and common technical issues. • Use PowerShell-supported processes and AI-assisted tools to streamline routine support activities and improve efficiency. • Assist with basic support needs involving server-connected environments when required, including coordination with broader infrastructure teams.
2026-09-03T00:00:00Z

Help Desk/Desktop Support Analyst

Edina, MN
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution. Responsibilities:• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.
2026-08-29T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance to end users in Chicago, Illinois. This position supports daily technology operations by resolving hardware and software issues, preparing workstations and peripherals, and ensuring meeting technology is ready for use. The ideal candidate brings strong customer service instincts, sound troubleshooting ability, and a careful approach to handling sensitive information. Responsibilities: • Deliver in-person and remote support for staff by diagnosing and resolving issues involving approved software, desktop and laptop systems, and related devices. • Install, configure, and maintain end-user equipment and workplace technology to support smooth day-to-day operations. • Troubleshoot printers and scanners, perform routine upkeep, and work with external service providers when vendor escalation is required. • Prepare and support conference room technology, including audio/video meetings, presentation setups, and web-based collaboration sessions. • Manage and resolve incidents escalated from the service desk, documenting progress and outcomes accurately within the designated ticketing platform. • Partner with team members to track equipment inventory, keep records current, and notify leadership when stock levels need replenishment. • Use sound judgment to prioritize and escalate complex issues to engineers or other IT specialists while keeping supervisors informed of significant concerns. • Maintain an orderly repair and storage area and follow departmental standards, policies, and security expectations in all support activities. • Contribute to special assignments and additional departmental initiatives as needed while protecting confidential information encountered during support work.
2026-08-06T00:00:00Z

Help Desk/Desktop Support Analyst

Santa Monica, CA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support in a fast-paced academic setting in Santa Monica, California. This is a Contract position requiring on-site assistance for faculty, staff, and students, with a strong emphasis on maintaining reliable day-to-day technology operations. The role focuses on resolving desktop and classroom technology issues, supporting both Mac and Windows environments, and helping ensure equipment and audio/visual systems are ready for instruction and events. Responsibilities: • Deliver on-site technical assistance to faculty, staff, and students by diagnosing and resolving hardware, software, and connectivity issues across campus. • Manage daily service requests through a ticketing platform such as Freshdesk, maintaining timely follow-up and clear resolution notes. • Configure, deploy, and support desktop and laptop systems, with primary attention to Mac devices and additional support for Windows workstations. • Set up, maintain, and troubleshoot classroom and office technology including printers, projectors, and other shared equipment. • Administer Apple device management tools and assist with device provisioning, updates, and policy enforcement. • Prepare and support Google Workspace-related technology and other institutional platforms used for day-to-day operations. • Perform hands-on technical tasks such as equipment moves, workstation installations, basic cabling, and general campus IT support. • Provide audio/visual support for campus events and assist with technology installations tied to new facility and learning space projects.
2026-09-01T00:00:00Z

IT Help Desk Technician

Deerfield Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-08-18T00:00:00Z

Help Desk/Desktop Support

Oklahoma City, OK
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and dependable desktop support for end users in Oklahoma City, Oklahoma. This Long-term Contract position is ideal for someone who enjoys solving technical issues, improving support processes, and delivering a high level of customer service in a fast-paced environment. The role includes hands-on workstation support, device setup, incident resolution, and collaboration with technical teams to address complex issues. Responsibilities: • Deliver desktop and help desk support by diagnosing technical problems, resolving user issues, and completing service requests in a timely manner. • Install, configure, upgrade, and maintain software, hardware, and user applications across supported workstations and devices. • Set up, distribute, and personalize computers, peripherals, and related equipment to meet end-user needs. • Perform routine maintenance on desktops, printers, and peripheral devices to improve performance and reduce interruptions. • Partner with subject matter experts and internal teams to investigate escalated tickets, major incidents, and recurring technical problems. • Use PowerShell to run, adjust, and enhance scripts that streamline support activities and automate repeatable IT tasks. • Maintain accurate support documentation and contribute to improving service procedures, knowledge resources, and operational workflows. • Assist with backup-related tasks, system configuration, and other assigned technical support duties as needed.
2026-08-07T00:00:00Z

Help Desk Technician

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Technician to provide front-line technical support for end users. This contract position focuses on resolving everyday desktop and account-related issues, supporting user onboarding activities, and helping maintain a reliable technology environment. The ideal candidate is comfortable working with Windows-based systems, managing user access, and delivering responsive service with a detail-oriented approach. Responsibilities:• Provide first-level technical assistance for hardware, software, and access-related issues reported by employees• Set up new user accounts, configure system access, and prepare workstations for incoming staff• Support and troubleshoot devices running Microsoft Windows 11 to ensure smooth day-to-day operation• Maintain and update user profiles, permissions, and group access within Active Directory• Respond to service requests in a timely manner and document incidents, actions taken, and resolutions• Guide users through basic troubleshooting steps and escalate more complex issues when needed• Assist with workstation deployment, configuration changes, and general desktop support tasks
2026-08-31T00:00:00Z

Help Desk Technician

Boca Raton, FL
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to provide first-level technical support to end users. This role is responsible for troubleshooting hardware, software, and network issues, resolving technical problems in a timely manner, and ensuring a positive support experience for employees and customers.Key Responsibilities:<ul><li>Respond to help desk tickets, phone calls, emails, and walk-up support requests</li><li>Diagnose and troubleshoot hardware, software, printer, and basic network issues</li><li>Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment</li><li>Support Microsoft 365, Windows operating systems, and common business applications</li><li>Escalate complex technical issues to higher-level IT support teams as needed</li><li>Document incidents, resolutions, and recurring issues in the ticketing system</li><li>Assist with user account setup, password resets, and access requests</li><li>Maintain inventory of IT equipment and support asset tracking</li><li>Provide onboarding and offboarding technical support for employees</li><li>Deliver excellent customer service while meeting response and resolution timelines</li></ul>
2026-08-19T00:00:00Z

Help Desk Technician

Brandon, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida. This contract opportunity with permanent potential is ideal for someone who brings strong technical troubleshooting experience, a customer-focused approach, and the ability to guide escalated support issues through resolution. In this role, you will provide advanced assistance across end-user systems, infrastructure, and cloud-based tools while helping maintain high service standards for clients. Responsibilities:• Handle complex support requests escalated from frontline help desk staff and drive issues to timely resolution.• Diagnose and resolve technical problems involving desktops, servers, business applications, network components, and cloud services.• Review incoming service requests, prioritize urgent matters, and route critical issues to the appropriate technical resources.• Maintain accurate ticket updates, document work performed, record time entries, and ensure cases are properly closed.• Communicate with users throughout the support process, provide status updates, and proactively address ongoing service concerns.• Contribute to operational and technical projects that support client environments and service delivery improvements.• Recommend practical enhancements to systems, support processes, and client technology environments based on recurring issues and observed risks.• Provide onsite support when required and participate in the rotating on-call schedule to assist with after-hours needs.
2026-08-28T00:00:00Z

Help Desk Technician

Palatine, IL
onsite
Temporary to Hire
18.62 - 21.25 USD / Hourly
We are looking for a Help Desk Technician to provide hands-on technical support in a primarily Windows-based environment for a small user group in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys delivering responsive desktop assistance, preparing equipment for new and existing staff, and resolving day-to-day technical issues with professionalism. The role focuses on maintaining reliable end-user technology, supporting laptop deployments, and ensuring service requests are addressed efficiently. Responsibilities: • Provide front-line technical assistance for approximately 12 end users, addressing hardware, software, and access-related issues in a timely manner. • Configure, deploy, and maintain laptops for employees, ensuring devices are ready for daily business use. • Troubleshoot Windows-based desktop and laptop problems, identifying root causes and applying effective solutions. • Manage and respond to service desk tickets, keeping requests organized and users informed throughout the support process. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related workplace technology. • Deliver general desktop support across a variety of technical needs, helping users remain productive with minimal downtime.
2026-08-14T00:00:00Z

Level 1 Support Technician

Brick, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Level 1 Support Technician to provide dependable technical assistance for client environments. This role is suited for someone who enjoys solving user issues, maintaining stable systems, and building positive client relationships through responsive service. The position also supports infrastructure upkeep, accurate documentation, and participation in an on-call rotation to address urgent matters outside standard business hours. Responsibilities:• Deliver front-line technical assistance for user systems, business applications, and everyday IT issues, working to restore service efficiently.• Oversee the health of client technology environments by identifying issues early and helping maintain system reliability and uptime.• Partner with internal team members to deploy and support new hardware, software, and other technology solutions for clients.• Record troubleshooting steps, resolutions, and environment details to keep service documentation complete and current.• Communicate with clients clearly and attentively, gather issue details, and provide clear progress updates throughout the support process.• Participate in a rotating after-hours support schedule for one week each month to respond to urgent technical needs.• Support administration and troubleshooting across Windows-based systems, Active Directory, and Microsoft 365 environments.• Assist with basic network issue resolution and ticket management within a structured service desk workflow.
2026-09-01T00:00:00Z

Help Desk Level I (Fully Remote)

Hartford, CT
remote
Temporary / Contract
25 - 28 USD / Hourly
Help Desk Analyst I (Contract) Location: Hartford, CT (Fully Remote)Duration: 3-Month ContractHours: 40 Hours per Week OverviewWe are seeking a Help Desk Analyst I to join a remote IT support team. This role is ideal for someone with 1-3 years of IT experience who enjoys troubleshooting issues, supporting end users, and learning new technologies.The successful candidate will assist with user support requests, account administration, onboarding activities, access management, and ticket resolution. This is a highly collaborative environment that offers training and ongoing support from experienced team members. Responsibilities<ul><li>Respond to and resolve support requests through a ticketing system.</li><li>Assist with user onboarding and offboarding activities.</li><li>Manage user accounts, permissions, and access requests.</li><li>Support email administration and related user requests.</li><li>Perform password resets and account maintenance.</li><li>Execute established procedures and operational tasks as directed.</li><li>Document work performed and maintain accurate ticket notes.</li><li>Escalate issues when appropriate.</li><li>Communicate effectively with end users and team members.</li><li>Assist with general day-to-day IT support activities.</li></ul>
2026-09-02T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day system issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely, effective solutions. Responsibilities: • Respond to incoming service desk requests and document all interactions, updates, and resolutions within the ticketing system. • Troubleshoot hardware, software, and operating system issues in Microsoft Windows environments, including Windows 10 support. • Assist users with password resets, account access, and permission-related requests through Active Directory. • Diagnose basic technical problems, identify root causes, and escalate more complex issues when needed. • Provide clear guidance to end users on resolving common technical issues and using supported systems effectively. • Track open incidents to ensure timely follow-up, accurate status updates, and successful issue closure.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Contract to permanent position is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely and effective help. Responsibilities: • Provide first-line technical assistance for hardware, software, and access-related issues submitted by end users. • Diagnose and resolve problems in Microsoft Windows 10 environments, escalating more complex incidents when needed. • Manage service desk tickets by documenting issues clearly, tracking progress, and following through to completion. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Troubleshoot common workstation and system issues using a structured, customer-focused support approach. • Communicate with users in a thorough manner to explain solutions, gather needed details, and set clear expectations. • Maintain accurate support records to help improve issue resolution and service quality over time.
2026-08-26T00:00:00Z

Help Desk Analyst

Albuquerque, NM
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on delivering responsive technical assistance, resolving common user issues, and keeping support requests organized from intake through completion. The ideal candidate is comfortable assisting non-technical employees, handling a wide range of desktop and account-related problems, and maintaining accurate documentation while contributing to a smooth end-user support experience. Responsibilities:• Manage incoming support requests by logging, organizing, updating, and closing tickets based on urgency and business impact.• Provide frontline assistance for Windows 10 and 11, Microsoft 365, Outlook, web browsers, and office printing issues.• Diagnose and resolve routine hardware problems involving desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.• Perform user account support tasks such as password resets, basic Active Directory maintenance, and onboarding or offboarding preparation.• Install approved applications and address common software issues to restore user productivity quickly.• Support basic connectivity troubleshooting for wired and wireless networks, VPN access, IP-related issues, and mapped drive access.• Prepare, organize, and track equipment for deployment while helping maintain inventory accuracy and orderly IT workspace operations.• Distinguish widespread service interruptions from isolated incidents and escalate more advanced issues to higher support tiers with complete documentation.• Contribute to support documentation by updating knowledge resources and recording troubleshooting steps clearly for future reference.Other duties as needed
2026-09-02T00:00:00Z

Help Desk Analyst

Windsor Mill, MD
onsite
Temporary / Contract
24 - 33 USD / Hourly
Help Desk Technician I/IILocation: Woodlawn, MD, Onsite - + support of 9 club locations around Baltimore region. Travel between sites as needed.contract to hire • This position requires a person be physically fit and mentally alert. There may be a need for standing,walking, sitting, lifting, kneeling, bending, using/working on a step ladder, stretching, reaching, handling, thinking, reasoning, and calculating, some of it constant.• This job has an inherent amount of physical and mental stress. All candidates must be prepared forand capable of adapting to such conditions.• This person must be literate in English and reasonably skilled in math.• This person must have excellent problem solving and troubleshooting skills.• This person must have a detail-oriented approach to tasks• A positive attitude and polite behavior are expected in all dealings with members and/or fellow Teammembers. This person must have a customer service-oriented attitude.• This person will install, configure, and troubleshoot hardware and software.• This person will assist with new hire onboarding account setup and change requests as needed.• This person will monitor the helpdesk ticketing system queue and act as a primary point of contact.• This person will coordinate break/fix work with company vendors including deliveries and installs.• This person will manage IT projects as needed and assist with departmental projects.• Other requirements to ensure success in this role include:o A+/Net+/Microsoft certifications strongly preferredo Basic knowledge of LAN/WAN networks and TCP/IIP troubleshootingo Strong reading, writing and verbal communication skillso 3+ years IT experience including supporting a Microsoft Windows environmento Experience with Microsoft 365 including Sharepoint and Teamo The ability to communicate and work with all levels of staff who possess varying degrees oftechnical skills.
2026-08-21T00:00:00Z

Help Desk Analyst

North Syracuse, NY
onsite
Temporary / Contract
22 - 26.4 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting users with Windows environments, account access, and everyday desktop support needs. The role focuses on delivering timely service, documenting incidents accurately, and helping maintain a smooth and productive user experience. Responsibilities: • Provide first-line technical support for hardware, software, and access-related issues submitted by end users. • Investigate and resolve desktop problems involving Microsoft Windows 10 and Windows 11 systems. • Manage service desk requests by logging, updating, and closing tickets with clear and thorough documentation. • Support user account maintenance tasks, including password resets and directory-related assistance within Active Directory. • Troubleshoot common workstation issues by identifying root causes and applying practical fixes or escalation when needed. • Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and set expectations on resolution timelines. • Escalate more complex incidents to the appropriate support teams while ensuring continuity and follow-up. • Contribute to a reliable support operation by tracking recurring issues and sharing observations that may improve service performance.
2026-09-04T00:00:00Z

Help Desk Tier I

Austin, TX
onsite
Temporary / Contract
22 - 26 USD / Hourly
Help Desk Tier IOn Site | Austin, TX | Contract We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract position focuses on delivering responsive assistance to end users, maintaining stable workplace technology, and ensuring support requests are handled efficiently. The ideal candidate brings hands-on experience with Windows environments, user account support, and service desk operations while communicating clearly with both technical and non-technical staff. Responsibilities:• Respond to incoming support requests, assess urgency, and coordinate timely resolution through the IT service management system.• Deliver frontline assistance for desktops, laptops, printers, mobile devices, software applications, and routine connectivity concerns.• Administer user access by handling password changes, account setup, permission updates, and ongoing account maintenance.• Set up, configure, and support Windows-based workstations and commonly used business applications for end users.• Manage end-user equipment by assisting with hardware ordering, tracking inventory, deployment, and issue diagnosis in line with internal standards.• Record incidents, requests, troubleshooting activities, and final outcomes thoroughly within the ticketing platform.• Route advanced or unresolved issues to higher-level support teams while continuing to track progress and keep users informed.• Follow open tickets through completion, provide regular status updates, and help maintain a positive support experience for employees.
2026-08-27T00:00:00Z

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