We are looking for a skilled Desktop Support Analyst to join our team in Munster, Indiana. This long-term contract position offers an excellent opportunity for individuals passionate about providing technical support and resolving IT issues efficiently. The ideal candidate will bring strong troubleshooting capabilities and a customer-focused approach to ensure smooth operations.<br><br>Responsibilities:<br>• Address and resolve 40–60 user support calls daily, ensuring timely and effective assistance.<br>• Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 support when necessary.<br>• Perform Active Directory tasks, including unlocking accounts and resetting passwords.<br>• Maintain accurate records of all issues and resolutions using the designated ticketing system.<br>• Collaborate with team members to manage and prioritize incoming support tickets.<br>• Provide clear and concise end-user documentation to assist clients in resolving recurring issues.<br>• Utilize tools such as HP diagnostics and Citrix technologies to assess and resolve hardware or software concerns.<br>• Deliver exceptional customer service, ensuring that users feel supported and informed throughout the troubleshooting process.<br>• Stay proactive in identifying and resolving simple technical issues independently.<br>• Contribute to team efficiency by coordinating efforts and sharing insights into common user challenges.

<p>• Minimum of 1-2 years of experience in IT Helpdesk or technical support roles.</p><p>• Proficiency in Active Directory tasks, including account administration and password management.</p><p>• Strong troubleshooting skills with the ability to manage multiple tasks simultaneously.</p><p>• Familiarity with tools such as HP diagnostics and Citrix technologies.</p><p>• A+ Certification is advantageous but not mandatory.</p><p>• Excellent communication skills with a focus on delivering customer-first solutions.</p><p>• Ability to create user-friendly documentation for end-users.</p><p>• Eagerness to learn new technologies and grow within the IT field.</p>

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