We are looking for a skilled Help Desk Analyst I to join our team in Westerville, Ohio. In this contract position, you will play a pivotal role in providing technical support and training to improve IT processes and user experience. This opportunity is ideal for someone who thrives in a manufacturing environment and is passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Upgrade IT systems and technologies to streamline business operations while minimizing disruptions.<br>• Develop and implement strategies to enhance service desk efficiency and future support processes.<br>• Create and deliver training programs to educate users on IT technologies and procedures.<br>• Offer guidance and support to the Service Management team and end users, ensuring effective utilization of IT systems.<br>• Troubleshoot and resolve technical issues related to Active Directory and Microsoft Windows environments.<br>• Manage and respond to service desk tickets in a timely manner.<br>• Perform basic troubleshooting for hardware and software issues.<br>• Ensure smooth operation of systems running on Microsoft Windows 10.<br>• Collaborate with team members to evaluate and improve IT service delivery.<br>• Maintain documentation of processes and solutions to support ongoing improvements.

• Proficiency in Active Directory management.<br>• Strong knowledge of Microsoft Windows 10 operating systems.<br>• Experience in basic troubleshooting for IT systems.<br>• Familiarity with resolving issues related to Microsoft Windows.<br>• Ability to handle and manage service desk tickets effectively.<br>• Excellent communication skills for delivering training and support.<br>• Proven ability to work collaboratively in a team setting.<br>• Prior experience in a manufacturing or similar industry is a plus.

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