<p>We’re looking for a reliable and customer-focused Help Desk Technician to join our IT support team. In this role, you'll be the first point of contact for technical issues, helping end users troubleshoot hardware, software, and network-related problems. If you enjoy solving problems and delivering great customer service, we want to hear from you.</p><ul><li>Provide first-level technical support via phone, email, or ticketing system</li><li>Troubleshoot and resolve hardware, software, printer, and connectivity issues</li><li>Set up and configure desktops, laptops, mobile devices, and peripheral equipment</li><li>Assist with user account administration in Active Directory, Office 365, etc.</li><li>Escalate complex issues to appropriate IT staff or vendors</li><li>Maintain accurate documentation of support requests and resolutions</li><li>Educate users on best practices, tools, and company policies</li><li>Assist with onboarding/offboarding processes for employees</li><li>Support and maintain inventory of IT assets and loaner equipment</li></ul>
<p>We are looking for a Help Desk Analyst I to join our team in Troy, Michigan. This is a long-term contract position ideal for someone with at least one year of experience in IT support and troubleshooting. The ideal candidate will assist end-users with technical issues, focusing on providing exceptional customer service and efficient problem resolution.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to user inquiries and troubleshoot issues related to Windows 11 and other supported systems.</p><p>• Provide technical assistance and guidance to resolve hardware, software, and network-related problems.</p><p>• Document and track all service requests and resolutions in the system to ensure accurate records.</p><p>• Collaborate with team members to identify recurring issues and implement improvements.</p><p>• Install, configure, and maintain computer systems and peripheral devices as needed.</p><p>• Ensure compliance with company policies and IT procedures during troubleshooting and system updates.</p><p>• Offer remote or in-person support based on the severity of the issue.</p><p>• Educate users on best practices for system usage and security protocols.</p><p>• Monitor system performance and escalate complex issues to higher-level support when necessary.</p><p>• Stay updated on new technologies and system updates to enhance support capabilities.</p>
We are looking for a skilled Help Desk Analyst to join our team in Greenville, South Carolina. In this contract position, you will play a pivotal role in providing technical support and resolving IT-related issues for users across the organization. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a proactive approach to troubleshooting and problem-solving.<br><br>Responsibilities:<br>• Respond to incoming calls and provide basic support for issues such as password resets, printer configurations, and network troubleshooting.<br>• Deliver training and guidance to users on new or updated technologies and systems.<br>• Research and resolve technical problems using internal and external resources, including knowledge bases.<br>• Escalate unresolved issues to higher-level support, such as Level 2 Specialists, Leads, or Managers.<br>• Document all steps taken during issue resolution, including both successful and unsuccessful actions, in detailed records.<br>• Ensure all service requests meet established Service Level Agreements (SLAs).<br>• Apply a solid understanding of help desk processes to effectively address user concerns and technical challenges.<br>• Collaborate with team members to improve workflows and enhance service delivery.<br>• Maintain strong organizational skills to manage multiple tasks and prioritize effectively.<br>• Provide attentive and courteous customer service to build positive relationships with users.
We are looking for a dedicated Help Desk Analyst I to join our team in Park City, Utah. This is a contract position ideal for individuals eager to provide technical support in a fast-paced healthcare environment. The role involves assisting users with technical issues, troubleshooting basic system errors, and ensuring smooth operation of essential software tools.<br><br>Responsibilities:<br>• Respond to service desk tickets and provide timely resolutions to technical issues.<br>• Troubleshoot basic errors in Windows systems and ensure functionality.<br>• Assist users with Office 365 applications, addressing issues and optimizing productivity.<br>• Manage multi-factor authentication processes to ensure secure access.<br>• Collaborate with team members to identify and resolve recurring technical concerns.<br>• Document troubleshooting steps and solutions for future reference.<br>• Provide clear and detail-oriented communication to users regarding technical support.<br>• Monitor system performance and escalate complex issues as needed.<br>• Offer guidance and training to users on basic software functionalities.<br>• Maintain a high level of customer service throughout all interactions.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
We are looking for a dedicated Help Desk Analyst to provide top-notch technical support and troubleshooting assistance to end-users in Pittsburgh, Pennsylvania. This role requires a proactive individual with expertise in resolving service desk tickets and managing Windows-based systems. As this is a long-term contract position, it offers stability and the opportunity to contribute to a collaborative, detail-oriented environment.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and provide effective resolutions to technical issues.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.<br>• Assist users with basic system troubleshooting and maintenance tasks.<br>• Ensure system configurations and updates comply with organizational policies.<br>• Maintain detailed records of support requests and resolutions.<br>• Collaborate with team members to improve service desk processes and user satisfaction.<br>• Provide guidance and training to end-users on system usage and best practices.<br>• Perform routine checks to identify and address potential technical vulnerabilities.<br>• Support organizational compliance by assisting with necessary background and child abuse clearances.<br>• Monitor system performance and report any anomalies to the relevant teams.
<p>We are looking for a skilled IT Help Desk Technician, Level II, to join our team in Honolulu, Hawaii. This long-term contract position offers an exciting opportunity to provide vital support within the healthcare industry. The ideal candidate will bring expertise in troubleshooting, system maintenance, and customer service to ensure seamless operations in a dynamic medical environment. To apply for this role, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for digital imaging systems, including operating systems, networking, software, and system administration, to support radiology operations.</p><p>• Conduct system performance monitoring and analysis, offering recommendations to improve functionality and stability.</p><p>• Address and resolve technical issues involving radiologist diagnostic reading stations through troubleshooting or collaborating with system vendors.</p><p>• Assist in system upgrades and maintenance by providing guidance and support to the IT Clinical Team.</p><p>• Remotely diagnose and resolve software-related issues, ensuring functionality across multiple facilities as required.</p><p>• Collaborate with the Clinical Team to improve workflow communication and conduct quality assurance checks to maintain standard practices.</p><p>• Deliver training, implement solutions, and troubleshoot technical systems, including hardware and software.</p><p>• Maintain accurate records of assets, system patches, and inventory to ensure compliance and operational efficiency.</p><p>• Provide exceptional customer service while managing technical support requests in a timely and precise manner.</p><p>• Support network and VPN troubleshooting, ensuring secure and reliable connectivity for all users.</p>
<p>We are seeking a motivated and customer-focused Help Desk Technician to join a healthcare organization based in Des Moines, Iowa. This is a 100% onsite position supporting a multi-location environment and providing day-to-day technical support for staff and devices across Des Moines.</p><p><br></p><p><strong><em>Contract Opportunity | Must be U.S. Citizen or Green Card Holder | 100% Onsite in Des Moines</em></strong></p><p><br></p><p>This role is ideal for someone who thrives in a hands-on, fast-paced environment, enjoys solving problems, and is eager to grow within IT. The selected candidate will join a small, collaborative support team that values reliability, initiative, and strong communication skills.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide front-line technical assistance and support for user issues, hardware, software, and network troubleshooting.</li><li>Utilize the IT ticketing system to log, prioritize, and resolve requests in a timely and professional manner.</li><li>Install, configure, and repair desktop and laptop computers, printers, scanners, telephones, and other peripherals.</li><li>Support and maintain user accounts, access rights, and security groups within Active Directory.</li><li>Assist with onboarding new users and training staff on software and hardware use.</li><li>Communicate and coordinate with software vendors for application support, upgrades, or issue resolution.</li><li>Implement and document software updates and equipment changes.</li><li>Escalate complex issues to the appropriate technical team members when necessary.</li><li>Maintain and track IT inventory, including devices and network equipment.</li></ul>
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
We are looking for an experienced Desktop Support Analyst to join our team in Cleveland, Ohio. This contract position requires a proactive individual who excels at solving technical issues and delivering exceptional customer service. The ideal candidate will possess strong communication skills and the ability to effectively support users in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Provide technical assistance to users by troubleshooting and resolving computer-related issues.<br>• Install and configure software applications while educating users on proper usage.<br>• Oversee departmental operations by analyzing workflows, setting priorities, and establishing deadlines.<br>• Collaborate with department heads, managers, and external vendors to address concerns and implement solutions.<br>• Modify existing software to enhance performance, correct errors, or adapt to new hardware systems.<br>• Coordinate with third-party system providers to design and optimize systems that meet performance requirements.<br>• Ensure timely resolution of printer-related problems and other hardware issues.<br>• Maintain and update desktop imaging processes to align with organizational standards.<br>• Deliver exceptional customer service by building strong relationships and fostering user satisfaction.<br>• Document technical processes and maintain records to ensure consistent support practices.
<p>We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Saxonburg, Pennsylvania. In this role, you will provide technical support to end-users, handling a variety of tasks including troubleshooting issues, repairing devices, and managing service desk tickets. This position is expected to run from November through the end of January with the strong possibility of being extended. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve help desk tickets in a timely and efficient manner.</p><p>• Troubleshoot and diagnose technical issues related to Microsoft Windows 10 and other software.</p><p>• Perform Chromebook repairs and ensure devices are functioning properly.</p><p>• Provide support for printers, interactive TVs, and other hardware.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Assist with basic network troubleshooting and connectivity issues.</p><p>• Maintain detailed records of support requests and resolutions.</p><p>• Collaborate with team members to address recurring technical issues.</p><p>• Offer guidance and technical expertise to end-users as needed.</p>
We are looking for an experienced Help Desk Analyst to provide Tier 1 technical support to end users in Liberty, Missouri. This long-term contract position requires someone who is detail-oriented, has strong troubleshooting skills, and is committed to delivering excellent customer service. The role involves diagnosing and resolving technical issues, ensuring smooth operations for hardware, software, and connectivity.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware and software issues for end users.<br>• Troubleshoot connectivity problems, including Wi-Fi and network-related concerns.<br>• Set up and maintain printers and other peripherals, ensuring proper functionality.<br>• Handle password resets and assist users with login issues.<br>• Manage basic tasks within Active Directory, such as user account setups and modifications.<br>• Ensure appropriate user permissions and access rights based on organizational policies.<br>• Respond to service desk tickets promptly and document resolutions.<br>• Perform basic troubleshooting for Microsoft Windows 10 systems.<br>• Collaborate with other IT team members to address escalated issues effectively.
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
<p>We’re looking for a <strong>Help Desk Analyst</strong> to join our IT support team! In this role, you’ll be the first point of contact for technical support requests, working hands-on with end users to troubleshoot issues, resolve problems, and keep daily operations running smoothly.</p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1–2 support for hardware, software, network, and account-related issues</li><li>Respond to help desk tickets via phone, email, chat, or in person</li><li>Install, configure, and maintain desktops, laptops, peripherals, and mobile devices</li><li>Assist with user onboarding/offboarding, including account setup and access management</li><li>Troubleshoot Wi-Fi, VPN, printer, and application issues</li><li>Document troubleshooting steps and maintain knowledgebase articles</li><li>Escalate more complex issues to senior support or systems team when needed</li></ul><p><br></p>
<p>We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ideal for a tech-savvy individual with strong problem-solving abilities and a passion for delivering exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers while ensuring efficient ticket management and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier I technical support to customers, addressing hardware, software, and network-related issues.</p><p>• Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency.</p><p>• Manage and prioritize service desk tickets to ensure timely and accurate resolutions.</p><p>• Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity.</p><p>• Foster positive relationships with coworkers, customers, and vendors through effective communication.</p><p>• Apply knowledge of computer systems and networks to identify and resolve technical challenges.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Travel to client sites as needed to deliver on-site support services.</p><p>• Uphold confidentiality standards when handling sensitive information.</p><p>• Stay updated on emerging technologies to contribute to ongoing improvements in service delivery.</p>
We are looking for an experienced Help Desk Analyst II to join our team in Grand Rapids, Michigan. In this long-term contract position, you will play a key role in providing technical support and ensuring smooth IT operations for both hardware and software systems. The ideal candidate will have a strong background in IT service management and troubleshooting, with a focus on delivering exceptional support to end-users.<br><br>Responsibilities:<br>• Manage IT incidents, service requests, and change processes to ensure timely resolution and compliance.<br>• Maintain accurate asset management records for hardware and software across the organization.<br>• Provide audit support by assisting with compliance activities and gathering required data.<br>• Deliver specialized IT support for the executive team, particularly related to Apple products.<br>• Perform hardware and software installations, configurations, diagnostics, and repairs at office locations.<br>• Ensure adherence to security protocols and asset management standards for all IT systems.<br>• Utilize corporate systems and workflows to handle incidents, requests, and change management processes effectively.<br>• Participate in on-call rotations to provide after-hours IT support as needed.<br>• Collaborate on IT projects and initiatives, contributing technical expertise and assistance.<br>• Undertake additional tasks as assigned by the IT Service Desk Manager or Team Leader.
<p>We are looking for a skilled IT Support member to join our team on a contract basis in Andover, Massachusetts. In this role, you will provide essential IT support to users, focusing on authentication issues and system access. This position offers a unique opportunity to work closely with end-users, leveraging your expertise to deliver effective solutions and improve overall platform usage.</p><p><br></p><p>Responsibilities:</p><p>• Create and manage ServiceNow tickets to document and resolve user issues.</p><p>• Guide users through multi-factor authentication processes and troubleshoot related problems.</p><p>• Provide step-by-step support to connect users to company platforms and applications.</p><p>• Actively monitor and triage issues for a designated group of approximately 500 users.</p><p>• Collaborate with internal teams to develop solutions that enhance user experience and platform engagement.</p><p>• Offer basic troubleshooting support for Windows 10 and Active Directory-related issues.</p><p>• Utilize the ServiceNow platform to track progress and ensure timely resolution of tickets.</p><p>• Contribute to the development of a business case for improved end-user support based on data and insights.</p><p>• Address and resolve service desk tickets related to single sign-on (SSO) and multi-factor authentication (MFA) challenges.</p>
<p>We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This <strong><u>part-time position</u></strong> is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.</p><p>• Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.</p><p>• Manage service desk tickets, ensuring timely responses and resolutions.</p><p>• Support mobile device management operations and ensure proper system functionality.</p><p>• Collaborate with team members and end-users to identify and implement solutions.</p><p>• Maintain professionalism and clear communication when assisting users.</p><p>• Ensure on-site presence as required to meet support needs and uphold reliability.</p><p>• Follow established procedures and guidelines while contributing to process improvements.</p><p>• Utilize technical expertise to diagnose and resolve hardware and software issues.</p>
We are looking for a skilled Help Desk Analyst I to provide Tier 1 technical support for our team in Des Moines, Iowa. In this role, you will assist with troubleshooting hardware, software, and network connectivity issues while offering exceptional customer service to internal users. This is a Contract-to-Permanent position, offering an opportunity to grow your technical expertise in a dynamic work environment.<br><br>Responsibilities:<br>• Deliver Tier 1 help desk support, addressing user inquiries and resolving technical issues efficiently.<br>• Troubleshoot hardware problems, including diagnosing and repairing computer systems and peripherals.<br>• Provide software support, including installing, uninstalling, and offering basic guidance on internal applications.<br>• Manage user accounts within a hybrid Active Directory environment, including password resets, account unlocks, and access rights adjustments.<br>• Resolve Office 365-related issues, ensuring smooth operation of applications and user accounts.<br>• Address network connectivity problems, including troubleshooting IP configurations and basic Cisco Meraki network setups.<br>• Utilize the Freshdesk ticketing system or similar platforms to track, prioritize, and resolve approximately 475 tickets per month.<br>• Assist with the internal document management system, offering training and support during system upgrades and transitions.<br>• Learn and provide support for Citrix, Cisco Meraki switches, and Cisco firewalls as needed, with training provided.<br>• Collaborate with team members to ensure timely resolution of technical issues and maintain high user satisfaction.
<p>Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.</p><p><br></p><p>Duties and Responsibilities:</p><p><br></p><p>Active participation in the Help Desk 1 phone queue</p><p>Provide first-level contact to end users in a clear and professional manner</p><p>Create and accurately code service tickets</p><p>Identify and redirect urgent tickets to the appropriate resources</p><p>Work through assigned tickets and enter appropriate time entries</p><p>Troubleshoot and resolve end user or infrastructure technical issues</p><p>Follow up with customers and see problems through to resolution</p><p>Ensure proper recording, documentation, and closure of ticket information</p><p>Maintain awareness of ongoing issues and be proactive in customer notification</p><p>Recommend modifications or improvements to client environments</p><p>Properly escalate unresolved tickets to the next level of support</p><p>Preserve and grow your knowledge of Help Desk procedures, products, and services</p><p>Onsite dispatching as needed or directed</p><p>Active participation in the On Call rotation</p><p>Competencies:</p><p><br></p><p>Strong written and verbal communication skills</p><p>Basic understanding of computer systems, networks, and troubleshooting techniques</p><p>Ability to work independently and as part of a team</p><p>Customer-oriented mindset with a passion for helping others</p><p>Previous experience in a customer service or technical support role is a plus, but not required</p><p>Ability to lift equipment</p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
We are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California, on a contract basis. This role is ideal for a tech-savvy individual with a strong background in troubleshooting and technical support. You will play a key part in ensuring smooth operations by resolving technical issues and providing exceptional service.<br><br>Responsibilities:<br>• Respond promptly to incoming service desk tickets, diagnosing and resolving technical issues efficiently.<br>• Provide support and troubleshooting assistance for Microsoft Windows environments, including Windows 10.<br>• Manage user accounts and permissions through Active Directory, ensuring security protocols are adhered to.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Maintain detailed records of all support interactions, documenting resolutions and escalating complex issues when necessary.<br>• Assist with basic hardware and software installations and configurations.<br>• Educate users on best practices and preventive measures to minimize technical disruptions.<br>• Ensure timely communication with users about issue status and resolution timelines.<br>• Test and confirm the functionality of systems after troubleshooting to ensure seamless performance.
<p>Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems.</p><p> </p><p><strong>Duration:</strong> Long-term contract</p><p><strong>Location:</strong> 100% Onsite in Bellevue, Washington</p><p><strong>Schedule:</strong> Monday-Friday (8AM-5PM)</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and resolve quick-resolution IT tickets (typically < 30 minutes).</li><li>Troubleshoot laptop and desktop issues (Windows 11, MacOS).</li><li>Respond to Slack messages and provide real-time support to end users.</li><li>Manage application access requests and permission-related issues.</li><li>Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools.</li><li>Document all work within ticketing systems (Jira, Zendesk, ServiceNow).</li><li>Escalate complex issues to higher-level support teams when needed.</li><li>Perform root cause analysis to prevent recurring issues.</li><li>Collaborate with team members to ensure seamless IT service delivery.</li><li>Provide excellent customer service and diffuse difficult situations professionally.</li></ul>
