<p>We are seeking a friendly and dependable Help Desk Technician to serve as the first point of contact for technical support. The ideal candidate will assist users with basic hardware, software, and system issues while delivering excellent customer service and escalating more complex problems as needed.</p><p><br></p><ul><li>Serve as the first-level support for IT-related issues via phone, email, chat, or ticketing system</li><li>Troubleshoot common hardware, software, and connectivity problems</li><li>Assist users with password resets, account access, and application setup</li><li>Log, track, and resolve help desk tickets according to service level agreements (SLAs)</li><li>Install and configure workstations, software, and peripherals</li><li>Provide clear instructions and guidance to users with varying technical skill levels</li><li>Escalate unresolved or complex issues to higher-level IT staff</li><li>Maintain accurate documentation of issues, resolutions, and procedures</li></ul>
<p>Position Overview</p><p>We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients.</p><p>Key Responsibilities</p><ul><li>Provide first-level technical support for Windows operating systems, Microsoft Office, and local applications</li><li>Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner</li><li>Respond to help desk tickets, phone calls, and walk-up requests with a customer-first mindset</li><li>Document incidents, resolutions, and procedures accurately within the ticketing system</li><li>Escalate unresolved or complex issues to appropriate teams as needed</li><li>Follow established IT policies, procedures, and service standards</li><li>Participate in onboarding and job shadowing until able to work independently</li></ul>
<p>Robert Half is partnering with a reputable healthcare organization in Louisville Kentucky seeking a motivated and customer-focused Level 1 Help Desk Analyst for a contract position. This role is responsible for providing first-line technical support to clinical and administrative staff in a fast-paced medical environment. The ideal candidate will be reliable, detail-oriented, and comfortable supporting users in a patient-care driven setting.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the first point of contact for all incoming help desk inquiries via phone, email, and ticketing system</li><li>Provide Level 1 troubleshooting for hardware, software, printers, peripherals, and mobile devices</li><li>Support Windows OS, Microsoft 365 applications, and standard healthcare systems and tools</li><li>Assist in account setup, password resets, access permissions, and basic Active Directory tasks</li><li>Perform computer imaging, deployment, and configuration of workstations and laptops for new and existing staff</li><li>Document troubleshooting steps, resolutions, and escalate unresolved issues to Level 2/3 teams as needed</li><li>Ensure timely resolution of tickets in alignment with SLAs</li><li>Maintain strong communication with clinical teams to minimize downtime and support patient care operations</li><li>Follow IT security, compliance, and HIPAA guidelines at all times</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>We are seeking a reliable and detail-oriented Desktop Support Technician to provide technical assistance and support for computer systems, hardware, and software. The ideal candidate will have strong problem-solving skills, good communication abilities, and a passion for helping users resolve technical issues efficiently.</p><p><br></p><ul><li>Provide first- and second-level technical support for desktops, laptops, printers, and mobile devices</li><li>Install, configure, and maintain computer hardware, software, and peripherals</li><li>Troubleshoot operating systems (Windows/macOS), applications, and network connectivity issues</li><li>Respond to help desk tickets and service requests in a timely manner</li><li>Assist with user account management (password resets, access permissions, email setup)</li><li>Perform system updates, patches, and routine maintenance</li><li>Document issues, resolutions, and procedures clearly</li><li>Escalate complex issues to senior IT staff or vendors when necessary</li></ul>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
<p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>application support</strong> for web-based platforms and Adobe products.</li><li>Handle <strong>inbound calls</strong> and resolve user requests promptly.</li><li>Manage <strong>Active Directory (AD)</strong> tasks, including access requests and imaging of equipment.</li><li>Support <strong>mobile devices</strong>, printers, and general hardware/software issues.</li><li>Ensure tickets are actively worked—<strong>no ticket should sit idle</strong>.</li><li>Resolve <strong>15–30 tickets per day</strong>, maintaining high-quality service.</li><li>Collaborate with Level II technicians for escalations (primarily VP-level tickets).</li><li>Maintain accurate documentation of all support activities.</li></ul><p><strong>What You’ll Handle</strong></p><ul><li>Granting access to Adobe and other applications.</li><li>Troubleshooting and resolving common IT issues.</li><li>Managing user accounts and permissions in AD.</li><li>Supporting end-users with device setup and connectivity.</li></ul><p><br></p><p><br></p>
We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues.<br><br>Responsibilities:<br>• Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately.<br>• Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries.<br>• Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices.<br>• Manage incident and service tickets efficiently, ensuring timely resolutions.<br>• Update and maintain configuration items in the computer management database.<br>• Offer technical support for production and office peripherals, addressing any operational issues.<br>• Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins.<br>• Adhere to established code of conduct and company standards.<br>• Travel occasionally (up to 10%) to support technical needs across locations.
<p>We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ideal for a tech-savvy individual with strong problem-solving abilities and a passion for delivering exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers while ensuring efficient ticket management and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier I technical support to customers, addressing hardware, software, and network-related issues.</p><p>• Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency.</p><p>• Manage and prioritize service desk tickets to ensure timely and accurate resolutions.</p><p>• Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity.</p><p>• Foster positive relationships with coworkers, customers, and vendors through effective communication.</p><p>• Apply knowledge of computer systems and networks to identify and resolve technical challenges.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Travel to client sites as needed to deliver on-site support services.</p><p>• Uphold confidentiality standards when handling sensitive information.</p><p>• Stay updated on emerging technologies to contribute to ongoing improvements in service delivery.</p>
We are looking for a skilled Help Desk Analyst II to join our team in Wall, New Jersey. In this role, you will focus on providing reliable technical support and troubleshooting assistance to ensure seamless operations within the organization. This is a long-term contract position suitable for professionals with strong problem-solving skills and a commitment to excellent customer service.<br><br>Responsibilities:<br>• Offer prompt and effective technical support for users experiencing issues with software, hardware, and system configurations.<br>• Manage and resolve service desk tickets, ensuring timely and accurate solutions.<br>• Perform advanced troubleshooting to diagnose and resolve problems related to Windows environments.<br>• Administer and maintain Active Directory, including user account setups and permissions.<br>• Support the deployment, configuration, and maintenance of Windows 10 systems.<br>• Collaborate with team members to identify and implement improvements to IT processes and workflows.<br>• Document resolutions and procedures for common technical issues to streamline future support.<br>• Conduct routine system checks to ensure optimal performance and security.<br>• Assist with onboarding new employees by setting up accounts and ensuring proper access.<br>• Provide clear communication to users regarding issue status and resolution timelines.
<p>We are looking for skilled Help Desk Analysts to join our team. In this long-term contract role, you will provide essential technical support during an extensive infrastructure upgrade. This position offers an excellent opportunity to utilize your IT expertise while contributing to a major transformation project.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote technical support for pre- and post-validation of IT equipment as part of a nationwide infrastructure upgrade.</p><p>• Collaborate with team members to ensure successful implementation of switch upgrades across multiple locations.</p><p>• Manage incoming technical issues, document resolutions, and escalate complex cases when necessary.</p><p>• Ensure accurate and thorough documentation for all service desk tickets and technical tasks.</p><p>• Communicate effectively with users and team leads to provide updates and resolve issues promptly.</p><p>• Apply basic troubleshooting techniques to identify and address hardware and software challenges.</p><p>• Participate in regular team meetings to discuss progress and address any operational concerns.</p><p>• Follow established protocols to maintain consistency and quality in service delivery.</p><p>• Support team leads in managing workflows and prioritizing tasks efficiently.</p>
Overview: Our company is seeking a skilled Desktop Support Analyst to provide technical support and troubleshooting for end-users in a dynamic office environment. The successful candidate will ensure optimal operation of desktop systems, software, and related IT infrastructure, delivering timely solutions and exceptional customer service to our internal teams. Responsibilities: Respond to and resolve user inquiries and issues related to desktop computers, laptops, mobile devices, and peripheral equipment Install, configure, and upgrade hardware and software according to company standards Troubleshoot hardware, software, network, and connectivity problems, escalating complex issues when necessary Perform routine maintenance, updates, and patches to ensure security and stability of systems Document support activities, solutions provided, and technical procedures for knowledge sharing Maintain asset inventory of IT equipment and assists with relocating devices as needed Provide support for new permanent setup and employee offboarding, including equipment provisioning and access management Collaborate with IT and cross-functional teams to support company-wide technology initiatives Deliver training and guidance to employees on basic technology use and best practices
<p>We are looking for a dedicated Help Desk Analyst to join our team. This long-term contract position offers the opportunity to support a nationwide infrastructure upgrade project. The ideal candidate will bring expertise in IT Help Desk services, technical support, and call center operations while showcasing exceptional communication and documentation skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for pre- and post-validation of IT equipment during a nationwide switch upgrade project.</p><p>• Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.</p><p>• Manage service desk tickets efficiently, ensuring timely resolution.</p><p>• Collaborate with team members to ensure smooth execution of infrastructure upgrades.</p><p>• Maintain detailed documentation of processes and resolutions for future reference.</p><p>• Communicate effectively with stakeholders to provide updates and technical insights.</p><p>• Monitor and report on equipment performance during the validation process.</p><p>• Ensure all IT systems are functioning correctly after upgrades are completed.</p><p>• Offer remote and on-site support as needed to address technical challenges.</p><p>• Assist in coordinating schedules and workflows for team members to optimize project delivery.</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position, providing technical support for an extensive infrastructure upgrade project. The role requires a proactive individual with strong communication, documentation, and troubleshooting skills to ensure seamless IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting for IT equipment during pre- and post-validation phases of a large-scale switch upgrade.</p><p>• Collaborate with team members to address and resolve technical issues effectively and in a timely manner.</p><p>• Manage service desk tickets and ensure accurate documentation of all support activities.</p><p>• Utilize Active Directory and Microsoft Windows 10 to perform routine IT support tasks.</p><p>• Communicate clearly and professionally with stakeholders to explain technical solutions and updates.</p><p>• Ensure proper functionality of IT equipment across multiple locations nationwide.</p><p>• Follow established protocols and procedures to maintain consistency and reliability in IT support.</p><p>• Monitor and report on project progress while identifying and addressing any potential challenges.</p><p>• Work closely with team leads to coordinate efforts and streamline support processes.</p><p>• Maintain a high level of attention to detail to ensure accuracy in all aspects of the role.</p>
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, providing effective solutions to address user concerns.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.<br>• Provide guidance and support to users experiencing basic IT problems.<br>• Document and track all support activities to ensure accurate reporting and follow-up.<br>• Collaborate with team members to improve processes and streamline IT support.<br>• Conduct routine system checks to identify and prevent potential issues.<br>• Ensure excellent customer service by communicating effectively with end-users.<br>• Assist in the setup and configuration of new hardware and software as needed.
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
<p>This successful Robert Half client is seeking a Help Desk professional to join their team in the Eugene, OR area. You will be responsible for providing end-user support for hardware, software, and access issues, Active Directory and Office 365 user administration and support end-users.</p><p><br></p><p>Qualifications:</p><ul><li>1+ year of experience in a help desk or technical support role</li><li>Active Directory</li><li>Microsoft Office 365</li><li>Windows server</li><li>Troubleshooting</li><li>Excellent customer service and communication skills</li></ul><p><br></p><p>Onsite: You must live in the Eugene area to be considered for this position.</p><p>Starting pay: $25/hr</p><p>Excellent benefits, friendly and welcoming team!</p><p><br></p>
<p>We are looking for a skilled and motivated Help Desk Analyst to join our team in Piscataway, New Jersey. This role requires a proactive individual with strong communication abilities and a passion for problem-solving in a dynamic, team-oriented environment. As a Contract to permanent position, this opportunity offers the chance to demonstrate your expertise while contributing to the success of the organization. This role is going to Audio/Visual focus assisting on setting up conferences and events:</p><p><br></p><p>Responsibilities:</p><p>• Maintain computer hardware and peripherals by performing upgrades, replacements, and ensuring proper documentation and inventory management.</p><p>• Offer guidance and support to Tier 1 team members, fostering collaboration and knowledge sharing.</p><p>• Apply corporate processes such as Incident, Problem, and Change management to efficiently resolve technical issues.</p><p>• Manage user accounts throughout their lifecycle, including onboarding, modifications, and departures.</p><p>• Troubleshoot a wide range of end-user issues, providing in-depth analysis for web and mobile applications.</p><p>• Handle escalated tickets related to server and network challenges, ensuring timely resolutions.</p><p>• Ensure compliance with organizational standards by closing tickets promptly and delivering exceptional customer service.</p><p>• Demonstrate understanding of network systems, servers, PCs, databases, and proprietary platforms to address technical problems effectively.</p>
We are looking for an experienced Help Desk Analyst III to provide technical support and solutions for a small business environment. This contract position offers an opportunity to work on projects such as optimizing G Suite, installing security systems, and addressing technical challenges. The role is based in Attleboro, Massachusetts, and is part-time with potential for extension.<br><br>Responsibilities:<br>• Enhance and streamline the functionality of G Suite to improve business operations.<br>• Install and configure security cameras at designated warehouse locations.<br>• Provide technical support for Microsoft Windows systems, including troubleshooting and resolving issues.<br>• Manage service desk tickets efficiently, ensuring timely resolution of technical queries.<br>• Offer support and guidance for Apple iOS devices used within the organization.<br>• Maintain and update Active Directory as required.<br>• Collaborate with team members to address IT-related challenges and implement effective solutions.<br>• Assist with basic website management tasks, ensuring functionality and performance.<br>• Deliver clear and thorough communication while resolving technical issues.<br>• Ensure all systems are secure and operating effectively.
We are looking for a skilled Help Desk Analyst I to join our team in Westerville, Ohio. In this contract position, you will play a pivotal role in providing technical support and training to improve IT processes and user experience. This opportunity is ideal for someone who thrives in a manufacturing environment and is passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Upgrade IT systems and technologies to streamline business operations while minimizing disruptions.<br>• Develop and implement strategies to enhance service desk efficiency and future support processes.<br>• Create and deliver training programs to educate users on IT technologies and procedures.<br>• Offer guidance and support to the Service Management team and end users, ensuring effective utilization of IT systems.<br>• Troubleshoot and resolve technical issues related to Active Directory and Microsoft Windows environments.<br>• Manage and respond to service desk tickets in a timely manner.<br>• Perform basic troubleshooting for hardware and software issues.<br>• Ensure smooth operation of systems running on Microsoft Windows 10.<br>• Collaborate with team members to evaluate and improve IT service delivery.<br>• Maintain documentation of processes and solutions to support ongoing improvements.
We are looking for a skilled Desktop Support Analyst to join our team in Munster, Indiana. This long-term contract position offers an excellent opportunity for individuals passionate about providing technical support and resolving IT issues efficiently. The ideal candidate will bring strong troubleshooting capabilities and a customer-focused approach to ensure smooth operations.<br><br>Responsibilities:<br>• Address and resolve 40–60 user support calls daily, ensuring timely and effective assistance.<br>• Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 support when necessary.<br>• Perform Active Directory tasks, including unlocking accounts and resetting passwords.<br>• Maintain accurate records of all issues and resolutions using the designated ticketing system.<br>• Collaborate with team members to manage and prioritize incoming support tickets.<br>• Provide clear and concise end-user documentation to assist clients in resolving recurring issues.<br>• Utilize tools such as HP diagnostics and Citrix technologies to assess and resolve hardware or software concerns.<br>• Deliver exceptional customer service, ensuring that users feel supported and informed throughout the troubleshooting process.<br>• Stay proactive in identifying and resolving simple technical issues independently.<br>• Contribute to team efficiency by coordinating efforts and sharing insights into common user challenges.
<p>We are looking for skilled Help Desk Analysts to join our team on long-term contract basis. This position offers the opportunity to support a large-scale infrastructure upgrade project. Ideal candidates will bring strong technical expertise and a commitment to delivering exceptional IT support.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support to users via phone, email, and remote tools.</p><p>• Conduct validation and testing of IT equipment before and after switch upgrades.</p><p>• Monitor and resolve service desk tickets efficiently, ensuring timely follow-ups.</p><p>• Collaborate with team members to document issues and solutions for future reference.</p><p>• Maintain clear and detail-oriented communication with clients and team leads.</p><p>• Ensure compliance with project timelines and quality standards.</p><p>• Participate in scheduled shifts to provide consistent coverage for the help desk.</p><p>• Report progress and escalate issues to team leads as necessary.</p>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this role, you will provide technical support for end-user devices, ensuring seamless functionality and reliability. You will be responsible for diagnosing and resolving hardware and software issues while maintaining compliance with company policies and standards.<br><br>Responsibilities:<br>• Respond promptly to support requests through various channels, including calls, tickets, and walk-ups, ensuring timely resolutions.<br>• Install, configure, and maintain hardware, software, and peripherals such as laptops, desktops, mobile devices, and printers.<br>• Diagnose and troubleshoot technical issues to minimize downtime and maintain system reliability.<br>• Manage endpoint devices using Mobile Device Management tools, ensuring compliance with organizational policies.<br>• Monitor device performance, applying updates, patches, and optimizations to enhance functionality.<br>• Maintain accurate IT documentation, including procedures, configurations, and troubleshooting guides.<br>• Collaborate with Managed Service Providers to ensure effective communication and resolution of technical issues.<br>• Support IT projects, upgrades, and migrations by working collaboratively with cross-functional teams.<br>• Track IT inventory, manage asset lifecycles, and oversee the procurement of hardware and software.<br>• Provide training and guidance to staff on hardware usage, software applications, and IT best practices.
We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting with fundamental technical tasks and user support, making it an excellent opportunity for individuals eager to contribute to an IT department. This is a long-term contract position requiring part-time availability for approximately 24 hours per week.<br><br>Responsibilities:<br>• Set up user hardware and ensure proper configuration.<br>• Process returns and maintain accurate records.<br>• Provide hands-on support for onsite users, troubleshooting basic IT issues.<br>• Diagnose and resolve printer and office computer problems.<br>• Perform minor server room tasks, such as rebooting terminal servers.<br>• Create tickets for advanced issues requiring escalation.<br>• Assist with resolving small-scale technical challenges to support daily operations.
