<p>We are seeking a friendly and dependable Help Desk Technician to serve as the first point of contact for technical support. The ideal candidate will assist users with basic hardware, software, and system issues while delivering excellent customer service and escalating more complex problems as needed.</p><p><br></p><ul><li>Serve as the first-level support for IT-related issues via phone, email, chat, or ticketing system</li><li>Troubleshoot common hardware, software, and connectivity problems</li><li>Assist users with password resets, account access, and application setup</li><li>Log, track, and resolve help desk tickets according to service level agreements (SLAs)</li><li>Install and configure workstations, software, and peripherals</li><li>Provide clear instructions and guidance to users with varying technical skill levels</li><li>Escalate unresolved or complex issues to higher-level IT staff</li><li>Maintain accurate documentation of issues, resolutions, and procedures</li></ul>
<p>Robert Half Technology is searching for a skilled <strong>Help Desk Support Specialist </strong>for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote. </p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System</p><p>• Classify, and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise. </p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines. </p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level </p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals </p>
<p>Position Overview</p><p>We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients.</p><p>Key Responsibilities</p><ul><li>Provide first-level technical support for Windows operating systems, Microsoft Office, and local applications</li><li>Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner</li><li>Respond to help desk tickets, phone calls, and walk-up requests with a customer-first mindset</li><li>Document incidents, resolutions, and procedures accurately within the ticketing system</li><li>Escalate unresolved or complex issues to appropriate teams as needed</li><li>Follow established IT policies, procedures, and service standards</li><li>Participate in onboarding and job shadowing until able to work independently</li></ul>
<p>Robert Half is partnering with a reputable healthcare organization in Louisville Kentucky seeking a motivated and customer-focused Level 1 Help Desk Analyst for a contract position. This role is responsible for providing first-line technical support to clinical and administrative staff in a fast-paced medical environment. The ideal candidate will be reliable, detail-oriented, and comfortable supporting users in a patient-care driven setting.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the first point of contact for all incoming help desk inquiries via phone, email, and ticketing system</li><li>Provide Level 1 troubleshooting for hardware, software, printers, peripherals, and mobile devices</li><li>Support Windows OS, Microsoft 365 applications, and standard healthcare systems and tools</li><li>Assist in account setup, password resets, access permissions, and basic Active Directory tasks</li><li>Perform computer imaging, deployment, and configuration of workstations and laptops for new and existing staff</li><li>Document troubleshooting steps, resolutions, and escalate unresolved issues to Level 2/3 teams as needed</li><li>Ensure timely resolution of tickets in alignment with SLAs</li><li>Maintain strong communication with clinical teams to minimize downtime and support patient care operations</li><li>Follow IT security, compliance, and HIPAA guidelines at all times</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst II to join our team in Phoenix, Arizona. In this long-term contract role, you will be responsible for providing technical support and resolving IT-related issues to ensure seamless operations. This position offers an excellent opportunity to apply your expertise in troubleshooting and system support within a collaborative environment.<br><br>Responsibilities:<br>• Respond to and resolve technical support requests submitted via the service desk system.<br>• Troubleshoot and address issues related to Active Directory and Windows environments.<br>• Provide assistance with Windows 10 setup, maintenance, and problem resolution.<br>• Diagnose and solve basic IT-related problems to ensure uninterrupted workflow.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Collaborate with team members to improve support processes and enhance user satisfaction.<br>• Offer guidance and training to end-users to optimize their use of IT systems.<br>• Monitor and prioritize service tickets to ensure timely resolution.<br>• Escalate complex issues to higher-level support when necessary.<br>• Ensure adherence to company policies and standards in all IT support activities.
<p>Robert Half is proactively recruiting Help Desk Technicians (Level I) for upcoming contract and contract-to-hire opportunities. These roles are ideal for customer-focused IT professionals who enjoy troubleshooting technical issues and supporting end users in fast-paced environments.</p><p><strong>Responsibilities</strong></p><ul><li>Provide first-line technical support for desktops, laptops, mobile devices, and peripherals</li><li>Troubleshoot hardware, software, connectivity, and account access issues</li><li>Escalate complex issues to Tier II/III teams as needed</li><li>Document incidents and resolutions in a ticketing system</li><li>Deliver excellent customer service to internal users</li></ul>
<p>We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Mystic, Connecticut. In this role, you will provide crucial technical support to staff and assist with troubleshooting hardware, software, and network issues. As a contract position, the assignment will last a minimum of one month, with the possibility of extension.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems.</p><p>• Prioritize and manage service desk tickets to ensure prompt resolution of technical problems.</p><p>• Assist in maintaining and repairing district-wide computer hardware, networks, and software systems to ensure functionality.</p><p>• Support end-users with Google Suite for Education and other educational technologies.</p><p>• Troubleshoot and resolve issues on macOS and Windows operating systems effectively.</p><p>• Collaborate with less experienced technical staff to provide guidance and solutions to complex problems.</p><p>• Coordinate inventory tracking and maintenance for IT equipment across the district.</p><p>• Escalate unresolved issues to supervisors or higher-level technical staff for advanced support.</p><p>• Travel between assigned school locations as needed to address technical issues on-site.</p><p>• Deliver exceptional customer service and maintain positive relationships with building administration and staff.</p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
<p><strong>Join Our Team as a Tier 3 Help Desk Engineer – Onsite in Medford, OR</strong></p><p>We’re on the lookout for an experienced <strong>Tier 3 Help Desk Engineer</strong> to join our <strong>welcoming and collaborative team</strong> in <strong>Medford, OR</strong>. If you're passionate about solving complex technical issues and enjoy working in a supportive, team-first environment, we’d love to meet you!</p><p>What You'll Be Working On:</p><ul><li>Advanced troubleshooting and resolution of system and network issues</li><li>Administration and support of <strong>Microsoft Entra</strong>, <strong>Microsoft 365</strong>, and <strong>enterprise IT infrastructure</strong></li><li><strong>Networking, server, and systems administration</strong> across diverse environments</li><li>Providing expert-level support and guidance to both technical and non-technical users</li><li>Collaborating closely with internal teams and stakeholders to ensure top-tier IT performance</li></ul><p>What We’re Looking For:</p><ul><li>Proven experience in a <strong>Tier 3 support</strong> or senior technical role</li><li>Strong <strong>diagnostic and problem-solving skills</strong></li><li>Expertise in <strong>Microsoft technologies</strong> and modern IT infrastructure</li><li>Excellent <strong>communication and interpersonal skills</strong></li></ul><p>What You’ll Love:</p><ul><li><strong>Competitive salary</strong>: $70,000 – $95,000</li><li><strong>Excellent culture</strong> and benefits package</li><li>Work with a <strong>friendly, tight-knit team</strong></li><li><strong>Onsite position</strong> in beautiful <strong>Medford, Oregon</strong></li></ul><p>Ready to take the next step in your IT career? Apply now and join a team where your expertise is valued, and your growth is supported.</p>
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Waukesha, Wisconsin. In this contract position with the potential to become permanent, you will play a vital role in providing technical support and resolving IT-related challenges for users across various industries. This role offers the opportunity to enhance your skills while contributing to a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective technical support to end-users, addressing issues related to printers, password resets, and device performance.</p><p>• Troubleshoot and resolve general IT problems, ensuring minimal disruption to workflow.</p><p>• Utilize AutoTask for managing service desk tickets and tracking contract-related activities.</p><p>• Offer guidance and assistance on Microsoft Windows 10 and Active Directory systems.</p><p>• Collaborate with team members to maintain consistent service delivery across multiple industries.</p><p>• Identify opportunities to improve processes and enhance the user experience.</p><p>• Perform basic troubleshooting tasks to resolve hardware and software issues.</p><p>• Support users with Azure-related inquiries, contributing to the team’s growth in this area.</p><p>• Document solutions and maintain accurate records of resolved issues.</p><p>• Stay informed about emerging technologies and best practices to improve support services.</p>
<p>Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced technical support for our users in Atlanta, GA. This role is ideal for IT professionals with strong problem-solving skills seeking contract flexibility and opportunities to deliver high-value customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve escalated technical issues involving hardware, software, network systems, and user accounts.</li><li>Provide support via phone, email, and remote access tools, ensuring timely resolution.</li><li>Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms.</li><li>Administer user accounts, permissions, and group policies within Active Directory.</li><li>Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems.</li><li>Document solutions and develop knowledgebase articles for recurring issues.</li></ul>
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>We are seeking a reliable and detail-oriented Desktop Support Technician to provide technical assistance and support for computer systems, hardware, and software. The ideal candidate will have strong problem-solving skills, good communication abilities, and a passion for helping users resolve technical issues efficiently.</p><p><br></p><ul><li>Provide first- and second-level technical support for desktops, laptops, printers, and mobile devices</li><li>Install, configure, and maintain computer hardware, software, and peripherals</li><li>Troubleshoot operating systems (Windows/macOS), applications, and network connectivity issues</li><li>Respond to help desk tickets and service requests in a timely manner</li><li>Assist with user account management (password resets, access permissions, email setup)</li><li>Perform system updates, patches, and routine maintenance</li><li>Document issues, resolutions, and procedures clearly</li><li>Escalate complex issues to senior IT staff or vendors when necessary</li></ul>
<p>We are seeking a customer-focused <strong>Help Desk Analyst</strong> to serve as the first point of contact for technical support. In this role, you’ll troubleshoot end-user issues, provide timely resolutions, and deliver a positive IT support experience across hardware, software, and cloud-based systems.</p><p>This is an excellent opportunity for someone looking to grow their IT career in a collaborative, fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as Tier 1 support for end users via phone, email, and ticketing system</li><li>Log, track, and resolve support tickets with clear documentation</li><li>Troubleshoot Windows 10/11, Microsoft 365, and common desktop applications</li><li>Reset passwords and manage user access in Active Directory and Microsoft 365</li><li>Support printers, peripherals, and basic network connectivity issues</li><li>Use remote support tools to diagnose and resolve issues efficiently</li><li>Escalate complex issues to Tier 2/3 teams as needed</li><li>Follow standard operating procedures and IT service management best practices</li><li>Communicate clearly with users regarding issue status and resolution</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Saxonburg, Pennsylvania. In this role, you will provide technical support to end-users, handling a variety of tasks including troubleshooting issues, repairing devices, and managing service desk tickets. This position is expected to run from November through the end of January with the strong possibility of being extended. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve help desk tickets in a timely and efficient manner.</p><p>• Troubleshoot and diagnose technical issues related to Microsoft Windows 10 and other software.</p><p>• Perform Chromebook repairs and ensure devices are functioning properly.</p><p>• Provide support for printers, interactive TVs, and other hardware.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Assist with basic network troubleshooting and connectivity issues.</p><p>• Maintain detailed records of support requests and resolutions.</p><p>• Collaborate with team members to address recurring technical issues.</p><p>• Offer guidance and technical expertise to end-users as needed.</p>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>application support</strong> for web-based platforms and Adobe products.</li><li>Handle <strong>inbound calls</strong> and resolve user requests promptly.</li><li>Manage <strong>Active Directory (AD)</strong> tasks, including access requests and imaging of equipment.</li><li>Support <strong>mobile devices</strong>, printers, and general hardware/software issues.</li><li>Ensure tickets are actively worked—<strong>no ticket should sit idle</strong>.</li><li>Resolve <strong>15–30 tickets per day</strong>, maintaining high-quality service.</li><li>Collaborate with Level II technicians for escalations (primarily VP-level tickets).</li><li>Maintain accurate documentation of all support activities.</li></ul><p><strong>What You’ll Handle</strong></p><ul><li>Granting access to Adobe and other applications.</li><li>Troubleshooting and resolving common IT issues.</li><li>Managing user accounts and permissions in AD.</li><li>Supporting end-users with device setup and connectivity.</li></ul><p><br></p><p><br></p>
We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues.<br><br>Responsibilities:<br>• Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately.<br>• Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries.<br>• Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices.<br>• Manage incident and service tickets efficiently, ensuring timely resolutions.<br>• Update and maintain configuration items in the computer management database.<br>• Offer technical support for production and office peripherals, addressing any operational issues.<br>• Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins.<br>• Adhere to established code of conduct and company standards.<br>• Travel occasionally (up to 10%) to support technical needs across locations.
<p>We are seeking a <strong>Senior Help Desk Analyst</strong> to provide advanced end-user support and serve as an escalation point for complex technical issues. This role blends hands-on troubleshooting with mentorship, process improvement, and close collaboration with infrastructure and security teams.</p><p>If you enjoy solving challenging problems, supporting junior analysts, and improving IT service delivery, this role offers both impact and growth.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 / Tier 3 support for end-user technical issues</li><li>Act as an escalation point for unresolved Tier 1 tickets</li><li>Troubleshoot complex Windows 10/11, Microsoft 365, and application issues</li><li>Manage and support Active Directory, Azure AD / Entra ID, and Group Policy</li><li>Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint</li><li>Diagnose basic networking issues (DNS, DHCP, VPN, TCP/IP)</li><li>Support hardware, printers, peripherals, and mobile devices</li><li>Mentor and guide junior Help Desk analysts</li><li>Assist with onboarding/offboarding and access provisioning</li><li>Document solutions, improve knowledge base articles, and refine SOPs</li><li>Work closely with Systems, Network, and Security teams on escalations</li></ul><p><br></p>
<p>We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ideal for a tech-savvy individual with strong problem-solving abilities and a passion for delivering exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers while ensuring efficient ticket management and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier I technical support to customers, addressing hardware, software, and network-related issues.</p><p>• Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency.</p><p>• Manage and prioritize service desk tickets to ensure timely and accurate resolutions.</p><p>• Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity.</p><p>• Foster positive relationships with coworkers, customers, and vendors through effective communication.</p><p>• Apply knowledge of computer systems and networks to identify and resolve technical challenges.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Travel to client sites as needed to deliver on-site support services.</p><p>• Uphold confidentiality standards when handling sensitive information.</p><p>• Stay updated on emerging technologies to contribute to ongoing improvements in service delivery.</p>
<p>We are seeking an <strong>IT Support Specialist</strong> with a strong foundation in <strong>end-user support</strong> and <strong>hands-on exposure to systems and networking</strong>. This role is ideal for someone who enjoys troubleshooting, supporting users, and gradually taking on more responsibility across infrastructure and network environments.</p><p>You will support daily IT operations while assisting with system administration, network maintenance, and escalated technical issues.</p><p>Key Responsibilities</p><ul><li>Provide <strong>Level 1–2 technical support</strong> for end users (hardware, software, peripherals)</li><li>Troubleshoot <strong>Windows 10/11</strong>, basic macOS, and common business applications</li><li>Support <strong>Active Directory</strong> (user accounts, password resets, group membership)</li><li>Assist with <strong>Microsoft 365</strong> administration (email, licensing, permissions)</li><li>Support basic <strong>networking tasks</strong> (LAN/WAN, switches, access points, connectivity issues)</li><li>Assist with <strong>system monitoring, patching, and backups</strong></li><li>Escalate complex issues while assisting with resolution when possible</li><li>Document issues, resolutions, and procedures in a ticketing system</li><li>Support onboarding/offboarding of users and devices</li><li>Follow IT policies, security standards, and best practices</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst II to join our team in Wall, New Jersey. In this role, you will focus on providing reliable technical support and troubleshooting assistance to ensure seamless operations within the organization. This is a long-term contract position suitable for professionals with strong problem-solving skills and a commitment to excellent customer service.<br><br>Responsibilities:<br>• Offer prompt and effective technical support for users experiencing issues with software, hardware, and system configurations.<br>• Manage and resolve service desk tickets, ensuring timely and accurate solutions.<br>• Perform advanced troubleshooting to diagnose and resolve problems related to Windows environments.<br>• Administer and maintain Active Directory, including user account setups and permissions.<br>• Support the deployment, configuration, and maintenance of Windows 10 systems.<br>• Collaborate with team members to identify and implement improvements to IT processes and workflows.<br>• Document resolutions and procedures for common technical issues to streamline future support.<br>• Conduct routine system checks to ensure optimal performance and security.<br>• Assist with onboarding new employees by setting up accounts and ensuring proper access.<br>• Provide clear communication to users regarding issue status and resolution timelines.
