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116 results for Entry Level Help Desk Support jobs

Help Desk - Tier 1

Phoenix, AZ
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are seeking an IT Help Desk Tier 1 professional for a contract-to-hire opportunity in Phoenix, AZ. This role is ideal for someone with a solid foundation in SaaS, application support, or technical support who enjoys troubleshooting user issues and delivering strong customer service. Based on general knowledge.Key Responsibilities:<ul><li>Provide first-level technical support for end users via phone, email, and ticketing system. Based on general knowledge.</li><li>Troubleshoot issues related to SaaS platforms, business applications, user access, passwords, and general desktop support. Based on general knowledge.</li><li>Escalate more complex technical problems to Tier 2 or other internal teams as needed. Based on general knowledge.</li><li>Document incidents, resolutions, and troubleshooting steps in the ticketing system. Based on general knowledge.</li><li>Support onboarding activities including account setup, permissions, and application access. Based on general knowledge.</li><li>Assist users with common issues involving software, hardware, and connectivity. Based on general knowledge.</li><li>Maintain a high level of customer service while managing multiple support requests. Based on general knowledge</li></ul>
2026-06-12T00:00:00Z

IT Support Technician - Level 1

Buda, TX
onsite
Temporary / Contract
25 - 35 USD / Hourly
IT Support TechnicianOnsite | Buda, TX | Contract Robert Half is partnering with a company in Buda, TX to identify a hands-on IT Support Technician to provide frontline technical assistance. This contract position is ideal for someone who enjoys solving everyday hardware and software issues, supporting end users in both office and industrial settings, and staying responsive to operational needs. The role includes on-site troubleshooting, device deployment, and local travel to nearby work locations as needed. Responsibilities:• Provide first-level support for desktops, laptops, printers, mobile devices, and other common workplace technology.• Monitor and resolve service requests by assisting employees with routine technical issues in a timely manner.• Travel between office, shop, and nearby job site locations to deliver in-person IT support.• Prepare and install computers, peripherals, and related equipment for new and existing users.• Investigate connectivity problems and assist with diagnosing network-related issues affecting users and devices.• Support technology used in shop environments, including workstations, tool-connected systems, and operational equipment.• Serve as on-site technical assistance for senior IT staff and third-party vendors by performing hands-on tasks when requested.• Coordinate employee onboarding support by setting up devices, accounts, and required access.• Maintain accurate records of hardware assets and help manage inventory of IT equipment.
2026-06-11T00:00:00Z

Help Desk Analyst II

Milwaukee, WI
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst II to provide dependable technical support for employees across desktop, laptop, Mac, and mobile environments in Milwaukee, Wisconsin. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user issues, improving day-to-day technology experiences, and working across a broad range of endpoint and collaboration tools. The person in this role will deliver hands-on and remote assistance, support device lifecycle activities, and help maintain secure, productive office technology operations.This is a hybrid role with required Responsibilities:• Deliver technical support for Windows PCs, Macs, laptops, and mobile devices by resolving hardware, software, operating system, account, and configuration issues.• Prepare and maintain standardized device builds for Windows and macOS systems, including image creation, configuration updates, and deployment support.• Administer and support Microsoft 365 services by assisting with user setup, license management, Intune administration, and collaboration platforms such as Teams and Zoom.• Assist with endpoint security efforts by supporting antivirus tools, patch compliance, device protection measures, and enforcement of established security settings.• Configure and manage mobile devices using Intune or similar management platforms, including provisioning, policy application, compliance monitoring, and asset tracking.• Troubleshoot and maintain workplace technology such as printers, copiers, and video conferencing equipment to minimize interruptions for end users.• Respond to incidents and service requests through both onsite and remote support, record all work in the ticketing system, escalate complex issues appropriately, and keep users informed throughout resolution.• Support backup and recovery activities for endpoint devices while following established data retention and protection standards.• Contribute to hardware and software purchasing activities by helping identify technology needs and supporting procurement requests.
2026-06-03T00:00:00Z

Desktop Support Technician

Charlotte, NC
onsite
Temporary / Contract
23 - 24 USD / Hourly
Robert Half is seeking a Desktop Support Technician for a contract-to-hire opportunity with a growing organization in the Huntersville area. This position is fully onsite and ideal for an IT professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and delivering excellent customer service in a fast-paced environment. Key Responsibilities<ul><li>Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues.</li><li>Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service</li><li>Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records.</li><li>Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary.</li><li>Install, configure, upgrade, and support Windows-based workstations and business applications.</li><li>Support user account administration and access management within Active Directory.</li><li>Assist with operating system patching, software deployments, and workstation imaging activities.</li><li>Perform hardware diagnostics, repairs, and routine maintenance on end-user devices.</li><li>Provide advanced support for Microsoft Office applications, including Outlook.</li><li>Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues.</li><li>Utilize monitoring and diagnostic tools to proactively identify and address technical concerns.</li><li>Develop and maintain technical documentation, knowledge base articles, and troubleshooting guide</li><li>Analyze recurring issues and recommend improvements to enhance system reliability and user experience.</li><li>Support deployment of new technology equipment, including setup, configuration, and delivery to end users.</li><li>Follow established security policies and contribute to the protection of organizational systems and data.</li></ul>
2026-06-08T00:00:00Z

Desktop Support Technician

Austin, TX
onsite
Temporary to Hire
22 - 26 USD / Hourly
Desktop Support Technician Onsite | Austin, TX | 6-month Contract We are looking for an experienced and self-directed Desktop Support Technician to provide hands-on technical support in Austin, Texas. This contract opportunity is ideal for someone who enjoys being the primary onsite IT presence while working closely with a broader remote support team. The position requires strong troubleshooting ability, sound judgment, and a customer-focused approach when assisting employees, including senior leadership, in a detail-oriented office environment. Responsibilities:• Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office.• Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.• Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive.• Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives.• Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests.• Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations.• Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices.• Provide occasional assistance at other company locations if business needs require travel.• Maintain reliable support coverage in the office and help create a smooth technology experience for end users.• Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource.
2026-06-08T00:00:00Z

Service Desk

Winter Garden, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
OverviewWe are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability. Key Responsibilities<ul><li>Handle inbound support calls, emails, and ticket requests across multiple client environments</li><li>Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution</li><li>Troubleshoot and resolve Level 2 technical issues prior to escalation</li><li>Identify recurring problems and proactively implement solutions to prevent future incidents</li><li>Reduce unnecessary escalations by independently resolving complex issues</li><li>Support and enhance the organization’s overall security posture through best practices and vigilance</li></ul> Common Issue Types<ul><li>User access and authentication issues</li><li>Internet connectivity and network performance problems</li><li>Remote access and VPN troubleshooting</li><li>Password resets and account lockouts</li><li>Printer and peripheral support</li><li>Phishing email identification and response</li></ul>
2026-05-29T00:00:00Z

Help Desk Analyst I

Eden Prairie, MN
onsite
Temporary / Contract
25 - 31 USD / Hourly
We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing to a fast-moving service environment. The role will focus on end-user support, device preparation, and ticket-based troubleshooting while helping strengthen service quality across the IT organization. Responsibilities:• Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets.• Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users.• Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently.• Troubleshoot account and identity concerns involving Azure Active Directory and related access tools.• Document incidents, resolutions, and recurring problems clearly to improve team knowledge resources and support consistency.• Assist with application rollouts and other IT service changes by addressing user questions and resolving adoption issues.• Collaborate with internal service desk and field support teams to escalate complex problems and maintain service levels.• Deliver onsite support five days per week while managing ticket volume in a high-demand, customer-facing environment.
2026-06-04T00:00:00Z

Help Desk Analyst I

Waipahu, HI
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst I to join a service desk team supporting daily technology needs in Waipahu, Hawaii. This Long-term Contract position is ideal for someone who enjoys resolving user issues, managing a steady ticket queue, and providing dependable first-level support across hardware, software, and access requests. The role involves assisting end users with business applications, Windows-based systems, and common workplace technology while maintaining clear and accurate ticket documentation. Responsibilities: • Provide first-line technical support for end users by responding to incoming calls and service desk requests in a timely manner. • Troubleshoot issues related to web-based applications, Adobe access, Microsoft Windows environments, and general desktop functionality. • Manage user account and access requests within Active Directory, including permission updates and related support tasks. • Prepare and image equipment for deployment, ensuring devices are configured appropriately for business use. • Support mobile devices, printers, and other everyday office technology to minimize disruption for employees. • Monitor the ticket queue consistently, prioritize open requests, and work through assigned issues so they are actively progressing toward resolution. • Handle a high volume of service requests each day while maintaining quality, responsiveness, and strong customer service. • Document troubleshooting steps, outcomes, and follow-up details thoroughly to keep records accurate and useful for the broader support team. • Collaborate with senior support staff when necessary to resolve more complex issues, while retaining ownership of most Level 1 requests.
2026-06-01T00:00:00Z

Help Desk Analyst I

Long Beach, CA
onsite
Temporary / Contract
22.1635 - 25.663 USD / Hourly
We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and delivering responsive support in a fast-paced environment. The person in this role will handle incoming service requests, troubleshoot Microsoft Windows systems, and assist employees with access and account-related concerns. Success in this position requires strong communication, practical problem-solving ability, and a customer-focused approach to technical support. Responsibilities: • Respond to service desk requests and provide timely assistance for hardware, software, and user access issues. • Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations. • Support account administration tasks in Active Directory, including password resets and user access updates. • Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system. • Escalate more complex issues to appropriate technical teams while ensuring users receive status updates. • Assist with workstation setup, software support, and general desktop troubleshooting for end users. • Monitor assigned support tickets to ensure service levels are met and issues are closed accurately. • Contribute to a positive support experience by communicating clearly and guiding users through solutions.
2026-06-03T00:00:00Z

Help Desk Manager

San Diego, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for an experienced Help Desk Manager to lead a distributed support team serving employees across San Diego, California and other locations. This role is responsible for maintaining high service standards, guiding team performance, and ensuring ticket volume is handled efficiently in a fast-paced environment. The ideal candidate brings strong service management expertise, sound judgment with escalations, and the confidence to communicate clearly with both technical staff and senior leadership. Responsibilities: • Lead and mentor a multi-site help desk team, setting clear expectations and fostering consistent service delivery across locations. • Oversee daily ticket operations, balancing workloads and driving timely resolution for fluctuating support volumes. • Monitor service desk performance through analytics and reporting, using data to identify trends and improve team effectiveness. • Manage escalations with urgency and professionalism, ensuring complex issues are addressed and communicated appropriately. • Support team development by coaching staff, preparing lead-level talent for growth, and contributing to performance review activities. • Maintain and improve asset records and system data accuracy through regular audits and cleanup efforts. • Coordinate support workflows within IT service management platforms such as Freshservice and ServiceNow integrations as needed. • Partner with leadership and cross-functional teams to provide updates, highlight risks, and recommend operational improvements. • Contribute to hands-on ticket closure as needed, including sharing responsibility for resolving a portion of incoming requests. • Travel occasionally to support team alignment, operational needs, or site-level service requirements.
2026-06-04T00:00:00Z

Service Desk Analyst I

Grand Prairie, TX
onsite
Temporary to Hire
17 - 21 USD / Hourly
We are looking for an Service Desk Analyst I to join a construction-focused organization in Grand Prairie, Texas. This contract opportunity with potential for a long-term role is ideal for someone who enjoys solving technical issues, assisting users with day-to-day technology needs, and delivering dependable service in a fast-paced environment. The person in this role will provide frontline support for internal and external users while helping maintain a smooth and productive technology experience. Responsibilities:• Deliver first-line technical assistance to both internal team members and external users by resolving common hardware, software, and access-related issues.• Investigate reported problems by asking thoughtful questions, gathering relevant details, and identifying the most effective path to resolution.• Record support requests, troubleshooting steps, and outcomes with clear, accurate, and thorough documentation.• Escalate more complex incidents when needed while maintaining communication with users on status and next steps.• Support Windows-based environments, Microsoft 365 applications, browsers, and common business tools to restore user productivity quickly.• Assist with software installation, device setup, and general troubleshooting for desktops, laptops, and mobile applications.• Contribute to service improvement efforts by identifying recurring issues and sharing findings that support knowledge resources and product quality.• Participate in training and team knowledge-sharing activities to strengthen technical skills and improve support consistency.
2026-05-14T00:00:00Z

Help Desk II

Austin, TX
remote
Temporary to Hire
24 - 27 USD / Hourly
We are looking for a Help Desk II specialist to support internal teams through a web-centered desktop support environment. This contract opportunity is ideal for someone who enjoys resolving technical issues, managing service requests efficiently, and supporting communication tools used across the organization. The role is expected to begin on a part-time schedule of 20-30 hours per week, with potential flexibility to expand based on business needs and candidate fit. Responsibilities: • Provide second-level technical assistance for internal users by diagnosing and resolving desktop, system, and access-related issues in a timely manner. • Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure issues are tracked through completion. • Support web-based tools and online content posting processes used by internal stakeholders across the organization. • Assist with mass email platform activities, including troubleshooting distribution issues and supporting users working within Higher Logic Informz. • Investigate problems related to Microsoft Windows environments, including Windows 10 workstations and common end-user software. • Deliver clear updates to users and coordinate with other technical resources when issues require escalation. • Help maintain consistent service desk operations by prioritizing requests and addressing recurring technical concerns proactively.
2026-06-10T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This short-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. This shift covers WEEKENDS AND NIGHTS; please apply only if you are able to work weekends and night time shift. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-06-11T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This short-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. This shift covers WEEKENDS AND NIGHTS; please apply only if you are able to work weekends and night time shift. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-06-11T00:00:00Z

Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive. Responsibilities:• Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally.• Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices.• Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly.• Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational.• Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure.• Travel between sites as needed to provide on-location technical support and maintain consistent service coverage.• Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs.
2026-06-05T00:00:00Z

Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for an experienced Desktop Support Analyst to provide hands-on technical assistance in Dallas, Texas within a dynamic, detail-oriented office environment. This position plays a key role in keeping daily technology operations running smoothly by supporting end users across Microsoft platforms, business applications, and workplace devices. The ideal candidate brings strong troubleshooting ability, a service-focused mindset, and the confidence to work effectively with employees at all levels of the organization. Responsibilities:• Provide second-level desktop and end-user support for a Microsoft-based environment, resolving issues involving Windows systems, Microsoft 365, and standard office technology.• Investigate and resolve problems related to hardware, software, and network connectivity to minimize disruptions and restore productivity quickly.• Assist remote employees with secure access and connection challenges, ensuring reliable support for off-site work.• Support essential business applications, including platforms used for time tracking, accounting, and other daily operational needs.• Coordinate printer and copier support by arranging vendor service, monitoring functionality, and managing supply needs.• Track hardware and software assets accurately, helping manage inventory records, device deployment, and replacement planning throughout the equipment lifecycle.• Respond to service desk requests in a timely manner, document resolutions clearly, and maintain a high standard of customer support.• Work collaboratively with internal teams and business stakeholders to address technical concerns and improve the end-user support experience.
2026-06-10T00:00:00Z

Desktop Support Analyst

Nashville, TN
onsite
Temporary / Contract
25 - 29.5 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-06-02T00:00:00Z

Desktop Support Analyst

Alameda, CA
onsite
Temporary / Contract
30 - 34 USD / Hourly
We are looking for a skilled Desktop Support Analyst I to join our team in Alameda, California. This Desktop Support Analyst long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Desktop Support candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Desktop SupportAnalyst role is for a long term contract and is an onsite position out of Alameda, Ca. Responsibilities:• Provide technical support for Android devices, Apple products, and other hardware systems.• Manage Active Directory accounts and permissions to ensure secure access.• Configure and deploy EO/IR systems to meet operational requirements.• Perform database management tasks, including updates and maintenance.• Assist with hardware installations and configuration management processes.• Support software deployments and ensure compatibility across systems.• Deliver prompt and effective solutions to end-user concerns.• Document technical procedures and resolutions to maintain a knowledge base.• Collaborate with team members to improve system efficiency and reliability.
2026-05-20T00:00:00Z

Desktop Support Analyst

Palo Alto, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs. Responsibilities: • Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology • Support Mac OS environments, including troubleshooting operating system, software, and device-related problems • Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance • Set up, configure, and maintain computer hardware and related equipment for employees and teams • Track support activity, document resolutions, and escalate more complex issues when needed • Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
2026-06-08T00:00:00Z

Desktop Support Analyst

Irvine, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to join a manufacturing environment in Stow, Ohio on a contract assignment. This role will focus on hands-on desktop support, workstation updates, and end-user assistance to help complete a defined backlog of systems in a timely manner. The ideal candidate brings strong technical troubleshooting skills, experience with Windows environments, and the ability to coordinate effectively with site teams to keep hardware refresh and support activities moving forward. Responsibilities:• Provide on-site desktop support for users by diagnosing and resolving hardware, software, and operating system issues.• Update and configure Windows 10 and Windows 11 workstations to meet current technical and business requirements.• Manage a defined queue of devices requiring attention and complete system work within established project timelines.• Perform workstation setup, reconfiguration, and validation to ensure devices are ready for end-user use after updates.• Support Active Directory tasks such as user account assistance, access checks, and basic device-related administration.• Apply configuration standards and document completed work to maintain consistency across supported systems.• Coordinate with business units and local stakeholders to schedule device availability and improve completion rates for remaining machines.• Escalate complex technical problems when needed and communicate progress, risks, and blockers to project leads.
2026-06-09T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-06-11T00:00:00Z

Desktop Support Analyst

San Antonio, TX
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees across our banking environment in San Antonio, Texas. This role focuses on resolving day-to-day technology issues, supporting endpoint devices and user access, and helping maintain a secure, efficient workplace. The ideal candidate is comfortable balancing hands-on troubleshooting with documentation, coordination, and continuous improvement of support processes. Responsibilities: • Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution. • Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials. • Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments. • Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation. • Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards. • Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively. • Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints. • Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement. • Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks. • Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting.
2026-06-05T00:00:00Z

Desktop Support Analyst

Cuyahoga Falls, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to support a short-term contract assignment in Stow, Ohio within a manufacturing environment. This role will focus on preparing, updating, and maintaining desktop systems while providing hands-on technical assistance to end users. The ideal candidate brings strong experience with Windows environments, hardware troubleshooting, and configuration management, and can work efficiently to help complete a defined rollout within the expected project timeline. Responsibilities:• Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner.• Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards.• Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation.• Support user account and access-related tasks within Active Directory as part of daily technical operations.• Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period.• Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities.• Document completed work, technical issues, and resolutions to maintain accurate support and project records.
2026-06-10T00:00:00Z

Tier 1 Technical Support

Johnston, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process. • Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories. • Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety. • Diagnose problems involving operating systems, business applications, and interface components to keep users productive. • Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed. • Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately. • Perform account support tasks in Active Directory, such as password resets and basic access assistance. • Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations. • Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices.
2026-06-08T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-06-11T00:00:00Z

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