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122 results for Entry Level Help Desk Support jobs

IT Support Technician - Level 1

Buda, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
IT Field Technician Onsite | Buda, TX | Contract to hire Robert Half is partnering with a company in Buda, TX to identify a hands-on IT Support Technician to provide frontline technical assistance. This contract position is ideal for someone who enjoys solving everyday hardware and software issues, supporting end users in both office and industrial settings, and staying responsive to operational needs. The role includes on-site troubleshooting, device deployment, and local travel to nearby work locations as needed. POSITION: IT Support Technician LOCATION: BUDA, TX DURATION: 6 MONTHS - contract to hireRATE: $28/hr Responsibilities:• Fix basic computer issues (desktops, laptops, printers, etc.)• Respond to IT tickets and help users with day-to-day problems• Travel between office and shop locations to provide support• Set up new computers, devices, and equipment• Help troubleshoot network and connectivity issues• Work in shop environments supporting workstations, tool controllers, and shop systems• Act as “remote hands” for senior IT or outside vendors• Help with employee setup (new hires, equipment, accounts)• Track and manage IT equipment inventory
2026-09-11T00:00:00Z

Help Desk Analyst II

Windsor Mill, MD
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
2026-09-10T00:00:00Z

Service Desk Analyst

Washington, DC
onsite
Temporary / Contract
23 - 37 USD / Hourly
Shift Time: During training; shift will be 8:30am-5:30pm, after training; shift will be 11:00am-7:00pm Position: Service Desk AnalystType: Contract to Hire; potential conversion to permanent after 6 monthsSchedule: 5 days a week on siteLocation: Washington DCStart Date: ASAP <ul><li>Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.</li><li>Exhibiting ownership and timely resolution of all incident tickets and change orders.</li><li>Interacting directly with other IT groups to determine the proper remediation for an issue.</li><li>Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.</li><li>SERVICE DESK SPECIFIC EXPERIENCE NEEDED</li></ul>Qualifications:<ul><li>Minimum of one year of experience in end-user support.</li><li>Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.</li><li>Two-year college degree preferred. Equivalent experience will be considered.</li><li>Strong communication and interpersonal skills.</li><li>Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.</li><li>Technical experience configuring and supporting workstations, laptops, printers, and related equipment.</li><li>Exceptional client service, both internal and external.</li><li>Flexibility to work additional shifts as needed.</li></ul>
2026-08-24T00:00:00Z

Desktop Support Technician

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Desktop Support professional to provide hands-on technical support across end-user devices, Microsoft environments, and core infrastructure. This role will support daily IT operations including Intune administration, Microsoft 365 support, device imaging, Active Directory user administration, basic network troubleshooting, and entry-level server support.Key Responsibilities<ul><li>Provide desktop and laptop support for end users in onsite and remote environments</li><li>Administer and support Microsoft Intune for device enrollment, configuration, and policy management</li><li>Support the Microsoft 365 environment including Outlook, Teams, OneDrive, and user account issues</li><li>Perform PC imaging, deployment, refreshes, and hardware/software installations</li><li>Manage user accounts, groups, permissions, and password resets in Active Directory</li><li>Troubleshoot basic connectivity issues involving routers, switches, VPNs, and wireless networks</li><li>Assist with basic server support, including monitoring, patching assistance, and routine maintenance</li><li>Respond to tickets, document resolutions, and escalate more complex issues when needed</li><li>Set up and support printers, peripherals, mobile devices, and conference room technology</li><li>Maintain asset inventory and support onboarding/offboarding activities</li></ul>
2026-08-27T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Our company is seeking a skilled Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role is ideal for a technology professional with experience in desktop support, system imaging, hardware deployments, and Microsoft technologies including SCCM and Office 365.The Desktop Support Technician will be responsible for supporting daily IT operations, troubleshooting hardware and software issues, preparing and deploying devices, and ensuring users have reliable access to the tools they need to be productive.Key Responsibilities:<ul><li>Provide desktop support for Windows 10/11 laptops, desktops, and related peripherals</li><li>Perform system imaging, configuration, and deployment of new and replacement devices</li><li>Use SCCM to support software distribution, patching, operating system deployment, and endpoint management</li><li>Troubleshoot and resolve issues related to Office 365, including Outlook, Teams, OneDrive, and other Microsoft applications</li><li>Set up, install, and deploy computer hardware, monitors, docking stations, printers, and mobile devices</li><li>Support user account administration, basic access issues, and workstation configurations</li><li>Diagnose and resolve hardware, software, and connectivity problems in a timely manner</li><li>Document technical issues, resolutions, and deployment activity within the ticketing system</li><li>Assist with equipment inventory management, asset tracking, and refresh initiatives</li><li>Provide excellent customer service and communicate effectively with end users at all levels of the organization</li></ul>
2026-08-27T00:00:00Z

Desktop Support Technician

Coraopolis, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This Long-term Contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting. Responsibilities: • Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices. • Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use. • Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware. • Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities. • Maintain accurate records for company technology assets and support day-to-day device lifecycle management. • Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed. • Follow established service management practices for incidents, changes, and recurring technical issues. • Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.
2026-08-31T00:00:00Z

Help Desk Technician (Weekend Shift)

Orlando, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a customer-focused Level 1 Help Desk Technician to support business users in a fast-paced environment. This role works a 4-day, 10-hour schedule over the weekend and is ideal for a passionate team player who enjoys solving technical challenges and delivering exceptional customer service. Responsibilities:<ul><li>Provide first-level technical support to end users via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, application, and account access issues.</li><li>Support Microsoft Windows environments, Microsoft Office, Google Workspace, and business applications.</li><li>Assist with user account administration, device setup, and general desktop support.</li><li>Document incidents, resolutions, and escalate issues when necessary.</li><li>Deliver a positive customer experience while maintaining strong communication with users and team members.</li></ul>
2026-09-09T00:00:00Z

Service Desk

Winter Garden, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
OverviewWe are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability. Key Responsibilities<ul><li>Handle inbound support calls, emails, and ticket requests across multiple client environments</li><li>Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution</li><li>Troubleshoot and resolve Level 2 technical issues prior to escalation</li><li>Identify recurring problems and proactively implement solutions to prevent future incidents</li><li>Reduce unnecessary escalations by independently resolving complex issues</li><li>Support and enhance the organization’s overall security posture through best practices and vigilance</li></ul> Common Issue Types<ul><li>User access and authentication issues</li><li>Internet connectivity and network performance problems</li><li>Remote access and VPN troubleshooting</li><li>Password resets and account lockouts</li><li>Printer and peripheral support</li><li>Phishing email identification and response</li></ul>
2026-08-25T00:00:00Z

Help Desk Analyst I

Wappingers Falls, NY
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Help Desk Analyst I to join a team in a contract-to-permanent role. This role supports end users across desktop, server, and productivity environments, while delivering responsive technical assistance and a high standard of customer care. The ideal candidate brings strong troubleshooting ability, communicates clearly with both technical and non-technical users, and works effectively in a collaborative support setting. Responsibilities: • Provide day-to-day technical support for Windows-based PCs, desktop hardware, and related workstation issues for end users. • Troubleshoot and resolve incidents involving Microsoft 365 applications, antivirus software, malware concerns, and general access or performance problems. • Support both PC and Mac environments, ensuring users receive timely assistance across multiple platforms. • Monitor, update, and manage service requests through a ticketing system, maintaining accurate documentation and follow-through on open issues. • Assist with administration and support activities for Windows Server, Exchange Server, and Terminal Server environments as needed. • Work closely with team members to diagnose recurring technical problems, escalate complex issues appropriately, and improve service delivery. • Help maintain and support core office technologies, including desktop equipment, PC hardware, and PBX/PABX-related user support when required. • Contribute to basic network and security troubleshooting, including support related to routers, firewalls, and endpoint protection tools when applicable.
2026-09-11T00:00:00Z

Help Desk Manager

Montvale, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are seeking a hands-on Manager, IT Client Services & Help Desk to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Key Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.</li></ul>
2026-09-10T00:00:00Z

Help Desk Manager

Glens Falls, NY
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for an experienced Help Desk Manager to lead onsite IT support operations in Glens Falls, New York. This role is ideal for a hands-on leader who can guide a small support team, maintain high service standards, and keep ticket workflows moving efficiently. The position combines people leadership with operational oversight, requiring strong judgment, technical depth, and a commitment to delivering responsive end-user support.
2026-09-02T00:00:00Z

Service Desk Analyst I

Fort Worth, TX
onsite
Temporary / Contract
19 - 22 USD / Hourly
The Service Desk Analyst provides first-level technical support to employees across retail store locations and corporate offices. This role is responsible for troubleshooting hardware, software, network, and point-of-sale (POS) issues while delivering excellent customer service and minimizing business disruptions. Responsibilities:<ul><li>Provide technical support for desktop computers, laptops, printers, scanners, and other peripherals.</li><li>Troubleshoot and resolve issues related to Microsoft Office, Microsoft 365 (O365), Windows operating systems, antivirus software, and VPN connectivity.</li><li>Assist employees with password resets, user account management, and basic software support.</li><li>Support and troubleshoot Point-of-Sale (POS) systems used in pawn store operations.</li><li>Diagnose and resolve basic network connectivity issues and escalate complex problems when necessary.</li><li>Provide remote support to store employees and corporate staff.</li><li>Install, configure, and maintain computer hardware and software.</li><li>Document incidents, service requests, and resolutions within the ticketing system.</li><li>Follow established IT procedures and service level expectations.</li></ul>
2026-09-09T00:00:00Z

Service Desk Analyst I

Barefoot Beach, FL
onsite
Temporary / Contract
23 - 27 USD / Hourly
Full-time, on-site position in Bonita Springs, FL.This position would be a 10am-7pm shift M-F.Interviews are actively being scheduled - APPLY NOW! Day in the life:<ul><li>Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)</li><li>Support ~30–35 calls per day (team handles ~250/day total)</li><li>Troubleshoot and resolve issues across: Workstations, Mobile devices, Proprietary software, Printers</li><li>Assist with tasks such as:, Password resets and account unlocks (Active Directory – light use), Email signature updates, Access requests, Break/fix troubleshooting</li><li>Escalate complex issues to L2 team as needed</li><li>Follow structured troubleshooting processes to identify and resolve issues efficiently</li></ul>Environment/Team:<ul><li>Team of 6 currently, adding 1 more L1</li><li>2 L2 technicians handle escalations and callbacks</li><li>High-volume support environment (heavier Mondays, lighter Fridays)</li></ul>
2026-08-27T00:00:00Z

Desktop Support / Service Desk Analyst | IT Support - FTE

Des Moines, IA
onsite
Permanent / Full Time
50000 - 75000 USD / Yearly
We are looking for a skilled, detail-oriented IT support specialist to join a team and provide responsive technical assistance to employees across a range of desktop and cloud-based technologies. This position offers the opportunity to support both onsite and remote users, resolve day-to-day technical issues, and contribute to a high-service IT environment. The ideal candidate brings strong troubleshooting ability, a service-oriented approach, and experience working with modern Microsoft tools and endpoint management platforms. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, software applications, and connectivity concerns in both Windows and macOS environments. • Diagnose and resolve issues involving Microsoft Azure, Intune, Microsoft 365, Google Workspace, user access, malware, and core networking services. • Provide both in-person and remote support while keeping users informed through clear communication and timely follow-up. • Manage user administration tasks across Active Directory, Azure AD, and Microsoft 365, including account setup, access changes, password support, and offboarding activities. • Support collaboration and communication tools such as Zoom, Webex, and other business meeting platforms. • Assist with endpoint protection and compliance efforts by supporting encryption, antivirus tools, patching, backup processes, and device management controls. • Prepare, configure, deploy, and maintain laptops, mobile hardware, and standard business applications for end users. • Create and update technical documentation, support procedures, and knowledge base content to improve service delivery. • Escalate advanced technical issues when appropriate and contribute to IT initiatives, rollout activities, and end-user instruction.
2026-09-03T00:00:00Z

IT Service Desk Analyst - Tier II

West Valley City, UT
onsite
Temporary to Hire
25 - 30 USD / Hourly
We are looking for an IT Service Desk Technician - Tier II to provide hands-on technical support for employees and contribute to day-to-day IT operations in Salt Lake City, Utah. This contract opportunity with permanent potential is ideal for someone who enjoys resolving user issues, supporting a broad range of devices and systems, and partnering with technical teams to improve service delivery. The role combines frontline troubleshooting with documentation, coordination, and participation in technology initiatives that strengthen the overall support environment. Responsibilities:• Deliver Tier II support for desktops, laptops, mobile devices, and related software across Windows, macOS, Android, and iOS platforms.• Diagnose and resolve hardware, operating system, application, and connectivity issues, escalating high-impact incidents when broader business disruption is identified.• Manage and document support activity through the ticketing system, ensuring requests, resolutions, and follow-up actions are accurately recorded.• Assist users with account access, device configuration, and Microsoft environment support, including Active Directory, Entra ID, and Microsoft 365 tools.• Create and maintain clear documentation for procedures, configurations, and business-related technical processes to support consistency and knowledge sharing.• Support network-connected devices by troubleshooting basic TCP/IP and general connectivity issues affecting access to internet and corporate resources.
2026-09-11T00:00:00Z

Tier 1/Tier 2 IT Support Technician

Cape Coral, FL
onsite
Permanent / Full Time
40000 - 50000 USD / Yearly
Fast moving Level 1/Level 2 Tech Support opening with one of the area's most reputable IT Managed Services Provider in the greater Collier County area. Apply now if you meet the qualifications and are open to fully onsite roles in the area. We are looking for a detail-oriented IT support specialist to provide hands-on technical assistance for end users in Cape Coral, Florida. This position supports daily desktop, laptop, and account-related needs while helping maintain a stable and efficient computing environment. The ideal candidate is comfortable resolving common hardware and software issues, managing support requests, and delivering dependable service across Microsoft-based systems. Responsibilities:• Respond to incoming support requests and document all work clearly within the service desk ticketing system.• Diagnose and resolve routine to moderately complex issues involving Windows workstations, user accounts, office applications, and peripheral devices.• Set up, configure, and maintain desktops, laptops, printers, and other end-user equipment to support day-to-day operations.• Administer basic user and group management tasks in Active Directory, including account access updates and password support.• Provide technical assistance for Microsoft 365 applications and related user access concerns.• Troubleshoot connectivity and general networking issues affecting end-user productivity.• Support printer maintenance and break/fix activities to minimize interruptions in the workplace.• Assist with basic server, virtualization, and system administration tasks as directed by senior IT staff.
2026-08-25T00:00:00Z

Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
27 - 32 USD / Hourly
Robert Half is working with a client in Dallas that needs a contract to permanent Desktop Support Analyst. The ideal candidate will have at least 5 years of experience with end user support including software and hardware. POSITION: DESKTOP SUPPORTLOCATION: PLANO, TXDURATION: 6 MONTH CONTRACTRATE: $27-$32/hr RESPONSIBILITIES<ul><li>Provides end user support to internal staff</li><li>Resolving hardware and software problems</li><li>Install, configure, and troubleshoot software applications,</li><li>Operating systems, and drivers on various devices</li><li>Manage Office 365 accounts, troubleshoot email and collaboration tool issues,</li><li>Perform regular system updates, patches, and antivirus scans to ensure security and performance</li></ul>
2026-09-02T00:00:00Z

Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
This role is responsible for providing first-line technical support to employees, ensuring timely issue resolution and maintaining high-quality service delivery. The ideal candidate will be experienced in Microsoft 365 administration, account management, and troubleshooting within Windows-based environments. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting. POSITION: DESKTOP SUPPORT ANALYSTLOCATION: DALLAS, TX (ON-SITE)DURATION: 6 MONTH CONTRACT TO HIREHOURLY RATE: $25 - $30 Responsibilities:<ul><li>Provide first-line technical support via phone, email, and ticketing system, ensuring prompt resolution of IT issues.</li><li>Perform account management tasks including creating and managing user accounts and permissions within Active Directory.</li><li>Administer and troubleshoot Microsoft 365 applications, including license management, email tracing, and email whitelisting.</li><li>Support OneDrive and Azure device enrollment, ensuring proper configuration and connectivity.</li></ul>
2026-09-02T00:00:00Z

Desktop Support Analyst

Nashville, TN
onsite
Temporary / Contract
25 - 30 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-09-01T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-08-31T00:00:00Z

Desktop Support Analyst

Anderson, SC
onsite
Temporary to Hire
24 - 27 USD / Hourly
We are looking for a Desktop Support Analyst to join our IT Services team in Anderson, South Carolina. This onsite, Monday through Friday role is a contract-to-permanent opportunity for a hands-on, detail-oriented individual who enjoys supporting end users and maintaining reliable desktop technology. The position focuses on preparing equipment, resolving technical issues, and keeping hardware and software environments organized and up to date. Responsibilities: • Prepare, install, and maintain desktops, laptops, operating systems, and business software for day-to-day user needs. • Set up new employee equipment, image devices, and coordinate workstation deployments or hardware refreshes for current staff. • Troubleshoot technical problems involving company-issued hardware, software, and desktop applications, delivering timely issue resolution. • Administer support requests through ServiceNow by updating, resolving, or routing tickets based on priority and ownership. • Communicate progress clearly by recording troubleshooting steps, status updates, and final resolutions within assigned tasks. • Provide users with required encryption keys and assist with access-related support when needed. • Monitor desktop environments for required Windows updates and complete routine maintenance activities to keep systems secure. • Track inventory, manage assigned technology assets, and help maintain adequate stock levels for computer-related supplies. • Offer input on replacement or new equipment needs based on support trends, device condition, and operational requirements.
2026-08-26T00:00:00Z

Desktop Support Analyst

Havertown, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education setting. This long-term contract position supports both students and staff by resolving everyday hardware and software issues with a responsive, service-oriented approach. The role combines walk-up support with on-site classroom assistance, making it ideal for someone who enjoys hands-on troubleshooting and direct user interaction. Responsibilities: • Deliver first-line technical support for students and employees by diagnosing and resolving common device and workstation issues • Provide in-person assistance at a support desk while also responding to requests for help in classrooms and other campus areas • Troubleshoot and support Apple laptops used by staff, including operating system and device-related concerns • Assist students with Chromebook issues, ensuring devices are functional and ready for daily academic use • Address PC desktop and workstation problems involving hardware, software, connectivity, and user access • Document reported incidents, track resolutions, and escalate more complex problems when necessary • Maintain a detail-focused and approachable support experience for users with varying levels of technical knowledge
2026-09-08T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to deliver dependable technical support for employees in a medical devices environment based in Eden Prairie, Minnesota. This Long-term Contract opportunity is ideal for someone who enjoys resolving endpoint, access, and productivity issues across both office-based and remote users while working within Microsoft-focused environments. The role combines hands-on desktop support with administration of core user technologies, helping maintain a secure and efficient workplace experience. Responsibilities: • Resolve technical issues submitted through the support queue, providing timely assistance to employees working onsite and remotely. • Act as an escalation resource for complex desktop, software, device, and account-related problems that require Level 2 support expertise. • Manage Microsoft 365 user administration tasks, including account provisioning, permissions updates, and routine service maintenance. • Support Exchange Online activities such as mailbox administration, license assignment, and troubleshooting email access issues. • Maintain and troubleshoot Windows endpoints across both newer and legacy operating systems to ensure stable day-to-day performance. • Administer user access and policy settings within Active Directory and Group Policy across a multi-domain environment. • Perform device imaging, deployment, replacement, and lifecycle support for desktops, laptops, and mobile hardware. • Configure and support endpoint security and remote connectivity tools, including multi-factor authentication, identity protection, and secure remote access solutions. • Provide support for conference room technology, printers, mobile devices, and other office systems in coordination with broader IT teams. • Monitor alerts and assist with higher-level systems administration coverage when additional operational support is needed.
2026-09-11T00:00:00Z

Desktop Support Analyst II

Richmond, VA
onsite
Temporary to Hire
27 - 34 USD / Hourly
OverviewWe are seeking a Desktop Support Specialist II to provide advanced technical support for end-user computing environments. This role supports desktops, laptops, printers, collaboration technologies, software applications, and network connectivity. The ideal candidate will have strong troubleshooting skills, experience with endpoint management tools, and a customer-focused approach to IT support.Key ResponsibilitiesTechnical Support<ul><li>Troubleshoot and resolve hardware, software, operating system, printer, and network connectivity issues.</li><li>Provide onsite and remote support for end users and business operations.</li><li>Deploy, configure, maintain, and replace desktops, laptops, peripherals, and software applications.</li><li>Manage endpoint devices using enterprise endpoint management tools.</li><li>Perform patching, security updates, vulnerability remediation, and system maintenance.</li><li>Support meeting room, audiovisual, and collaboration technologies.</li><li>Assist with technology rollouts, upgrades, migrations, and deployments.</li><li>Document incidents, service requests, troubleshooting steps, and technical solutions.</li><li>Collaborate with infrastructure, security, and engineering teams to resolve complex issues.</li><li>Analyze recurring issues and recommend long-term solutions and process improvements.</li></ul>Operations & Service Delivery<ul><li>Manage and prioritize incidents and service requests to meet service level expectations.</li><li>Maintain hardware and software inventories and assist with asset lifecycle management.</li><li>Support enterprise technology projects and operational initiatives.</li><li>Contribute to knowledge sharing, team training, and documentation efforts.</li><li>Participate in on-call and after-hours support as needed.</li></ul>
2026-08-21T00:00:00Z

Technical Support Analyst

Tallahassee, FL
onsite
Temporary / Contract
40 - 45 USD / Hourly
We are looking for an experienced Technical Support Analyst to support end users and help maintain stable day-to-day operations for a critical business application in Tallahassee, Florida. This Long-term Contract position is ideal for someone who combines strong customer service with analytical thinking and can work effectively in a fast-paced production support environment. The role focuses on issue investigation, ticket coordination, troubleshooting, and clear communication with users, internal teams, and external vendors. Responsibilities:• Manage incoming support requests by reviewing, categorizing, and routing incidents based on urgency, impact, and business need.• Communicate with users to collect complete issue details, clarify symptoms, and record the operational effect of reported problems.• Perform Tier 1 and Tier 2 troubleshooting to resolve common application and technical issues using established support practices and reference materials.• Open and coordinate vendor cases for defects or problems that require third-party involvement, ensuring follow-up through closure.• Work closely with technical teams, business analysts, infrastructure personnel, and external partners to move issues toward timely resolution.• Track incidents throughout the support lifecycle and help maintain compliance with service level expectations.• Keep records in the incident management system accurate, current, and detailed to support reporting and knowledge sharing.• Create and refine knowledge articles, support documentation, and standard operating procedures to improve consistency and efficiency.• Identify repeat incidents, analyze support patterns, and recommend process improvements that reduce disruption and strengthen production support.• Assist with release activities, validation efforts, and post-implementation support during phased production rollouts.
2026-09-08T00:00:00Z

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