We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and delivering responsive support in a fast-paced environment. The person in this role will handle incoming service requests, troubleshoot Microsoft Windows systems, and assist employees with access and account-related concerns. Success in this position requires strong communication, practical problem-solving ability, and a customer-focused approach to technical support.<br><br>Responsibilities:<br>• Respond to service desk requests and provide timely assistance for hardware, software, and user access issues.<br>• Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations.<br>• Support account administration tasks in Active Directory, including password resets and user access updates.<br>• Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system.<br>• Escalate more complex issues to appropriate technical teams while ensuring users receive status updates.<br>• Assist with workstation setup, software support, and general desktop troubleshooting for end users.<br>• Monitor assigned support tickets to ensure service levels are met and issues are closed accurately.<br>• Contribute to a positive support experience by communicating clearly and guiding users through solutions.

• Experience providing front-line technical support in a help desk or service desk environment.<br>• Working knowledge of Active Directory for basic user account and access support.<br>• Hands-on experience supporting Microsoft Windows, including Windows 10 environments.<br>• Ability to perform basic troubleshooting for desktop, application, and user access issues.<br>• Familiarity with ticket management processes and documenting work within a service desk system.<br>• Strong verbal and written communication skills with a customer-service mindset.<br>• Ability to organize tasks effectively and manage multiple support requests at the same time.

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