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7 results for Technical Support Analyst in Anoka, MN

Help Desk/Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment. Responsibilities: • Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency. • Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware. • Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution. • Assist users with software-related issues, account access needs, and common Microsoft environment support tasks. • Perform hands-on troubleshooting for connectivity concerns and basic network-related incidents affecting user productivity. • Support Active Directory activities such as account assistance, access updates, and user-related administrative tasks. • Provide a white-glove customer service experience by communicating clearly and following through on reported issues. • Set up, maintain, and replace desktop equipment and peripherals to ensure reliable performance across the office.
2026-06-16T00:00:00Z

Client Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience. Responsibilities:• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.• Guide new customers through the onboarding process and provide clear updates as they move through service setup.• Review and respond to password reset requests and other support tickets within established response expectations.• Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.• Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.• Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.• Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction
2026-06-18T00:00:00Z

Tier II Support Specialist

Minneapolis, MN
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Tier II Support Specialist to join a growing IT software team. This position is ideal for a support specialist with hands-on technical experience who enjoys solving challenging user issues across diverse environments. The role offers the opportunity to build expertise across core infrastructure and end-user technologies while developing toward senior engineering or project-focused work. Responsibilities: • Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service. • Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents. • Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication. • Support user and system access needs within Active Directory, including account maintenance, permissions, and related administrative tasks. • Provide troubleshooting assistance for Windows 10 environments and other Microsoft-based technologies used across client systems. • Work across a range of client setups and technical platforms, adapting support approaches to different infrastructure and operational requirements. • Take full ownership of advanced support cases, coordinating with internal teams when needed to ensure thorough and accurate resolution. • Contribute to service improvement efforts by documenting recurring issues, sharing technical knowledge, and identifying opportunities for more efficient support delivery.
2026-06-17T00:00:00Z

Member Support Specialist

Minnetonka, MN
remote
Temporary / Contract
16.625 - 21 USD / Hourly
A growing organization is seeking Member Support Specialists to provide exceptional service and support to customers in a fast-paced, team-oriented environment. Key Responsibilities<ul><li>Respond to customer inquiries regarding billing, benefits, enrollment and claim and resolve issues accurately and efficiently.</li><li>Provide support regarding products, services, account information, and general questions.</li><li>Deliver a positive customer experience through professional communication and problem-solving.</li><li>Maintain detailed documentation and follow through to resolution.</li><li>Navigate multiple systems and online tools while managing customer interactions.</li></ul>
2026-07-07T00:00:00Z

Billing Support Specialist

Minneapolis, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a detail-focused Billing Support Specialist to join a manufacturing organization in Minneapolis, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys working with invoicing, resolving payment-related issues, and supporting accurate financial operations. The person in this role will work closely with cross-functional teams to help maintain billing accuracy, support month-end activities, and contribute to timely reporting and documentation. Responsibilities: • Review and prepare customer invoices to confirm charges, quantities, and supporting details are accurate before release. • Investigate billing issues such as payment shortages, disputed amounts, and customer questions, then coordinate solutions in a timely manner. • Contribute to month-end close by processing billing corrections, completing reconciliations, and helping ensure financial records are current. • Oversee daily billing workflow queues and prioritize outstanding items to keep turnaround times on track. • Examine customer agreements, rate structures, and invoicing timelines to ensure billing activity follows approved terms. • Work with accounts receivable, sales, and operations teams to align invoicing details with revenue recognition and customer expectations. • Maintain organized billing files and supporting records so documentation is complete and ready for audit review. • Assist in preparing reports related to billing performance, aging trends, and variances to support operational and financial analysis.
2026-06-24T00:00:00Z

IT-Business Systems Analyst/27/TEC013

Minneapolis, MN
remote
Temporary / Contract
52.25 - 60.5 USD / Hourly
We are looking for an experienced Claims Data Analyst to support healthcare testing initiatives for a Long-term Contract opportunity based in Minneapolis, Minnesota. In this role, you will contribute to test planning and execution activities with a strong emphasis on claims comparison efforts within a structured enterprise environment. This position is fully remote opportunity. Responsibilities:<ul><li>Drive the execution and continuous improvement of client implementation testing capabilities, including Claims Compare, End‑to‑End (E2E), and Claims Extract testing, to ensure implementation readiness prior to go‑live</li><li>Execute client and internal testing activities by researching and validating against client source‑of‑truth (SOT) documents, designing, and maintaining test scenarios, and identifying configuration gaps, defects, and implementation risks prior to production go‑live</li><li>Partner cross‑functionally with OptumRx business, operations, and technology teams to plan, coordinate, and support testing activities, enabling timely decision‑making and issue resolution</li><li>Present client test templates, scenarios, and testing approach, and review and walk through testing results with clients and internal stakeholders to support understanding, validation, and resolution of findings</li><li>Develop, maintain, and govern business test artifacts, including test scenarios, SOPs, client test manuals, templates, and playbooks supporting functional and end‑to‑end testing</li><li>Apply and continue to develop strong knowledge of OptumRx systems, applications, and benefit configuration to support accurate test execution, result analysis, and validation of client implementations</li><li>Identify and drive process improvement, standardization, and automation opportunities to increase testing efficiency, scalability, and overall client experience</li></ul>
2026-07-08T00:00:00Z

Cybersecurity Analyst

Maple Grove, MN
onsite
Permanent / Full Time
105000 - 144000 USD / Yearly
We are looking for a Cybersecurity Analyst to help strengthen security operations and improve defensive capabilities across the organization. In this role, you will identify and investigate threats, enhance monitoring strategies, and support timely response to security events. This position is ideal for a hands-on, detail-oriented individual who can combine technical analysis, detection development, and cross-functional collaboration to protect enterprise systems and data. Responsibilities: • Oversee daily security event monitoring and assess alerts to identify potential threats, suspicious activity, and active incidents. • Use Splunk to analyze logs, correlate events, and create meaningful detections that improve visibility across the environment. • Design, refine, and maintain dashboards, searches, and alert logic to increase detection accuracy and reduce unnecessary noise. • Apply the MITRE ATT&CK framework to strengthen threat analysis and develop detection content aligned to adversary behaviors. • Support incident response efforts by assisting with investigation, containment, remediation, recovery, and lessons-learned activities. • Document operational procedures, response playbooks, and technical workflows to promote consistency and readiness within security operations. • Work with IT and business stakeholders to address control gaps, improve security processes, and enhance overall resilience. • Develop reporting, metrics, and trend analysis to communicate risks, operational performance, and emerging concerns to stakeholders. • Leverage Python, PowerShell, and automation techniques to streamline repetitive tasks and improve security operations efficiency. • Review large volumes of security data to uncover patterns, emerging threats, and opportunities for more proactive defense.
2026-06-30T00:00:00Z