We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer hands-on support for mobile devices such as Android smartphones and iPads.<br>• Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.<br>• Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.<br>• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.<br>• Manage hardware inventory, including tracking and deploying necessary equipment.<br>• Assist field personnel with online troubleshooting and station setup as required.<br>• Collaborate with team members to maintain system functionality and resolve technical challenges.<br>• Ensure compliance with organizational IT protocols and practices.

• Minimum of 1 year of experience in IT support or a related field.<br>• Proficiency in troubleshooting and supporting Windows-based systems, including Active Directory and Office 365.<br>• Familiarity with mobile device support, particularly Android and iPads.<br>• Strong customer service skills with the ability to communicate effectively in stressful situations.<br>• Knowledge of network troubleshooting and basic hardware setup.<br>• Experience with inventory management and tracking IT equipment.<br>• Ability to assist with onboarding processes and technical configurations for new hires.<br>• Dell Technologies experience is a plus.

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