<p>Our client is looking for a dedicated Customer Experience Specialist to ensure that our clients and customers receive exceptional service and support throughout their journey with our organization. In this role, you will act as the voice of the customer, addressing their needs, resolving inquiries, and helping to improve overall satisfaction. You’ll work collaboratively across departments to enhance the customer experience while providing timely and efficient solutions. The ideal candidate has strong communication skills, a problem-solving mindset, and a passion for delivering excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a primary point of contact for customer inquiries, resolving issues in a timely and professional manner </li><li>Handle customer communication across various channels, including email, phone, and live chat, ensuring a consistent and positive experience.</li><li>Collaborate with cross-functional teams to address customer concerns, troubleshoot issues, and implement solutions.</li><li>Collect and analyze customer feedback to identify trends and opportunities for process improvement.</li><li>Assist in developing and implementing customer service policies and best practices to drive satisfaction.</li><li>Provide support and education to customers regarding product features, services, and best practices.</li><li>Foster relationships with customers by delivering personalized service and conveying empathy during interactions.</li></ul><p><br></p>
<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. </p><p><br></p><p>· Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>· Respond to phone, email, and in person requests for assistance</p><p>· Identifies and addresses trends in support issues and corrects the root cause.</p><p>· Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>· Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>· Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>· Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>· Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>· Adhere to all department and company processes and policies.</p>
<p>We are looking for an experienced Customer Service Representative to join our team. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and resolving issues effectively. This role offers the opportunity to collaborate with internal teams and external partners to deliver exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via phone and email, providing accurate information and solutions.</p><p>• Process orders, returns, and exchanges with attention to detail to ensure accuracy and efficiency.</p><p>• Collaborate with internal departments and external partners to facilitate timely order fulfillment.</p><p>• Address and resolve customer complaints, billing discrepancies, and other service-related concerns.</p><p>• Maintain and update customer accounts in CRM and ERP systems, ensuring data accuracy.</p><p>• Monitor order statuses, proactively following up on delays or issues to keep customers informed.</p><p>• Support sales and operational teams by managing documentation related to shipments and deliveries.</p><p>• Stay informed about company policies, procedures, and product offerings to provide knowledgeable assistance.</p><p>• Handle inbound and outbound calls to address a variety of customer needs and concerns.</p>
<p>Robert Half is representing a client in search of a Service Coordinator to join their property management division. The ideal candidate is dependable, detail-oriented, and a self-starter, with excellent customer service skills and the ability to collaboratively support the property management team. To learn more about this role, please call Melissa Tree at 808.452.0254. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer tenant service calls and dispatch service personnel as instructed by the Property Manager.</li><li>Organize, file, and maintain property-related documentation, such as Certificates of Insurance (COIs), lease agreements, and expense documents, in electronic storage systems.</li><li>Assist with property inspections and maintain follow-up records to address unresolved issues promptly.</li><li>Track tenant service requests, ensure completion, and monitor service response times.</li><li>Aid in budgeting and reforecasting by organizing vendor contracts, cost histories, and service-related logs.</li><li>Support capital improvement planning by updating project schedules and timelines.</li><li>Monitor recurring expenses, follow up on missing invoices, and track related activities.</li><li>Update and manage relevant databases, including mailing lists, tenant contacts, and client details.</li><li>Draft, distribute, and manage correspondence, reports, and other property-related documents.</li><li>Track critical property deadlines, such as tax filings, permits, and compliance testing (e.g., fire alarms, elevators).</li><li>Coordinate with vendors, utility providers, and tenants to address issues and maintain relationships.</li><li>Manage certificates of insurance and other key documents, including lease summaries.</li><li>Assist with rent collection, minor account discrepancies, and tenant relations.</li><li>Facilitate the bid process for contracted services.</li><li>Work on special projects under the direction of the Property Manager.</li><li>Liaise with building staff and contractors, such as janitorial, security, and landscaping service providers.</li><li>Calculate utility chargeback amounts based on sub-meter readings.</li><li>Compile and organize reports for distribution.</li><li>Handle other duties as assigned by the Property Manager.</li></ul><p><br></p>
<p>We are seeking a <strong>proactive and driven Customer Service Representative (CSR) Lead</strong> to join our team! This role is ideal for someone with strong leadership skills, a built-in sense of urgency, and the ability to work independently while managing multiple priorities. As the CSR Lead, you’ll act as the right hand to management, helping to streamline operations, monitor team performance, provide coaching, and tackle day-to-day challenges with initiative and efficiency.</p><p>You’ll be the go-to person for ensuring work is completed timely and effectively, backing up CSRs and dispatchers, and helping our team achieve its full potential. While this is not a supervisory role, you’ll function as a <strong>team lead</strong>, helping to manage stats, review calls, coach staff, and monitor key performance metrics to ensure goals are consistently met.</p><p>If you’re a natural problem-solver who thrives in a fast-paced environment and enjoys taking the reins to make impactful contributions, we’d love to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a <strong>right hand</strong> to management, taking ownership of tasks to relieve workload and ensure seamless operations.</li><li>Assist in <strong>backing up CSRs</strong> and dispatchers as needed, including handling overflow calls.</li><li>Function as a <strong>team lead</strong> by monitoring and tracking team performance metrics; compile and review stats to identify areas of improvement.</li><li>Review calls aided by <strong>AI integrations</strong>, monitor performance, and provide coaching for both AI-supported and internal staffing initiatives.</li><li>Ensure that metrics and goals are being consistently met; assist in <strong>motivating the team</strong> to reach high performance standards.</li><li>Handle <strong>day-to-day tasks</strong> independently with minimal oversight, including correcting issues as they arise and making sound decisions to address challenges.</li><li>Investigate and resolve issues such as incomplete invoices or missed payments by identifying the root cause and taking actionable next steps.</li><li>Foster a positive and collaborative team environment while helping develop a culture of accountability and urgency.</li></ul><p><br></p>
<p><strong>Job Posting: Client Service Associate – Wealth Management</strong></p><p>A boutique wealth management firm located in the heart of Walnut Creek, CA, is seeking a dedicated and personable<strong> Client Service Associate </strong>to join its growing team. This firm is known for delivering highly personalized financial advice to a select group of clients, with a strong emphasis on relationship-building, integrity, and long-term success. With over 15 years of experience in the advisory space, the team is people-first, client-focused, and driven by referrals and reputation.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Client Service Associate will serve as a key liaison between clients and advisors, ensuring a seamless and exceptional client experience. This role is ideal for someone who thrives in a fast-paced, service-oriented environment and is passionate about helping others. The successful candidate will be proactive, detail-oriented, and capable of managing multiple tasks while maintaining a high level of professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist clients with beneficiary updates, wire transfers, and rollover requests.</li><li>Respond promptly to client inquiries and provide support across a range of financial services.</li><li>Facilitate smooth onboarding for new clients and maintain strong, ongoing relationships with existing ones.</li><li>Prepare and process client transactions, including deposits, withdrawals, and account updates.</li><li>Collaborate with financial advisors to ensure client needs are met and aligned with their financial plans.</li><li>Maintain accurate and up-to-date client records in the firm’s CRM system (Salesforce).</li><li>Follow up on pending client requests and ensure timely resolution.</li><li>Uphold confidentiality and security of client information.</li><li>Provide administrative support, including preparing reports, presentations, and client-facing materials.</li></ul><p><strong>Why Join This Team?</strong></p><ul><li>Be part of a close-knit, collaborative team that values personal and professional growth.</li><li>Work in a firm that prioritizes people, relationships, and long-term success.</li><li>Enjoy a dynamic role with variety, responsibility, and the opportunity to make a meaningful impact.</li></ul><p><strong>Excited about this opportunity?</strong> Apply today and send your resume via LinkedIn to<strong> Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p>
<p><strong>Robert Half Permanent Placement</strong> is partnering with a great company in <strong>Tonawanda, NY</strong> on their search for a Customer Service Representative to join their team. In this role you will be a critical resource and support for a high-impact sales team. This is an in-office role with starting wage of <strong>$20 - $22 per hour </strong>based on experience and includes a comprehensive total benefits package.</p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Responsibilities include but not limited to:</strong></p><p><br></p><ul><li>Serve as the primary point of contact for customer inquiries, including answering calls, assisting walk-in customers, and processing fax and e-business orders with accurate pricing and product availability</li><li>Act as a liaison between customers, the factory, and the sales team to ensure timely communication and resolution of requests</li><li>Develop and maintain product knowledge to effectively address customer questions and promote services such as free delivery and custom solutions</li><li>Coordinate inventory availability across the factory and three local WNY offices, ensuring prompt responses to all inquiries within the company’s 4-hour service commitment</li><li>Manage inventory including restocking products, coordinating deliveries, and maintaining organized storage areas that reflect brand standards</li><li>Build strong customer relationships by providing consistent support, identifying new product or service opportunities, and assisting with special requests</li><li>Collaborate with sales, operations, and inside staff to deliver seamless service, promote value-added offerings, and uphold a culture of zero customer disappointments</li></ul><p><br></p>
<p>We are seeking an experienced Desktop Support professional to assist with a short-term Citrix migration project. In this role, you will help migrate users’ virtual desktops to a new instance, hand off the updated environment (MyDesk) to end users, and ensure each environment is configured to meet their needs.</p><p>This is an onsite role in Madison, WI, working closely with an established IT team to provide both technical execution and user-facing support.</p><p><strong>Responsibilities:</strong></p><ul><li>Migrate user virtual desktops (Citrix) to a new instance</li><li>Perform user handoffs of the new MyDesk environment, ensuring proper setup and functionality</li><li>Work directly with end users to confirm configurations meet their individual requirements</li><li>Collaborate with internal IT team members for troubleshooting and escalations</li><li>Document migration steps, issues, and resolutions as needed</li></ul><p><br></p>
We are looking for a dedicated Administrative Assistant to join our team in Irvine, California. This Contract-to-permanent position offers an exciting opportunity to support our Commercial Fire Protection team with a blend of administrative and coordination responsibilities. The ideal candidate will excel at customer service, project coordination, and maintaining operational efficiency within a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate service and project activities, including scheduling work orders and monitoring their progress.<br>• Handle incoming customer calls related to service dispatching, scheduling, and general inquiries.<br>• Prepare detailed estimates and proposals to support the Operations and Business Development teams.<br>• Procure necessary parts and materials for service work orders to ensure timely completion.<br>• Create and dispatch work orders for planned maintenance and service tasks.<br>• Oversee monthly maintenance accounts, maintaining communication with contract customers and subcontractors.<br>• Monitor technician check-ins and check-outs in compliance with company safety policies, reporting any discrepancies.<br>• Develop and maintain customer satisfaction follow-up procedures, providing feedback to senior management.<br>• Generate reports to track service and project metrics effectively.<br>• Provide service quotes to customers in collaboration with the Service Supervisor.
Business Administrator<br>Immediate opening for a Business Administrator to work on site in Auburn, WA<br><br>The Business Administrator will be responsible for specific day-to-day business activities of the region service center. <br>• Directly responsible for invoicing activities, client follow-up actions, Preparation of forecasting and other accounting reports, and other activities as required by the Service Center Manager. <br>• Responsible for specific day-to-day business, project management, and accounting activities of the region Service Center.<br>• Confirm that customer order entry information is correct, assign project cost estimates and process Order Acknowledgement letters. <br>• Coordinate specific contract requirement needs, as required. <br>• Review client and project data records to ensure completeness, accuracy, and timeliness. <br>• Summarize cost data in preparation of client billing. <br>• Issue client billing for the service center/region. <br>• Maintain contact with customers and outside vendors to assist in resolving local collection and payables issues. <br>• Review project status weekly. <br>• Analyze financial and other business data to develop recommendations to management. <br>• Consult with operational management to identify and provide business data needed to meet operational objectives, improve business procedures, resolve problems, and improve reporting.<br>• Identify and implement cost-saving initiatives. <br>• Responsible for overseeing all aspects associated with the projects, such as open project data base, issuing purchase orders, entering project related expenses into the system, and ensure project reports are completed in timely manner and send to client when the project is complete. O<br> <br>Skills/Qualifications for the Business Administrator<br>Education: Two-year associate’s degree in business or accounting, or equivalent experience required.<br>2 years of experience in service-oriented business performing accounting tasks
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.<br>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.<br>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.<br>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.<br>• Translate verbal communications into clear and concise written documentation as required.<br>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.<br>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.<br>• Monitor and meet performance metrics related to accuracy, quality, and attendance.<br>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.<br>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.
We are looking for a dynamic Creative Client Services Manager to lead and coordinate creative projects in a fast-paced environment. This role requires a strong background in graphic design, exceptional organizational skills, and a proven ability to manage client relationships effectively. Join our team in Princeton, New Jersey, to oversee innovative projects and ensure creative excellence.<br><br>Responsibilities:<br>• Oversee the planning and execution of creative projects, ensuring they meet client expectations and deadlines.<br>• Collaborate with clients to understand their vision and provide tailored design solutions.<br>• Manage a team of designers and ensure their work aligns with project goals and brand standards.<br>• Utilize Adobe Creative Cloud tools to produce high-quality graphic designs.<br>• Coordinate with cross-functional teams to streamline workflows and enhance productivity.<br>• Provide constructive feedback to drive continuous improvement in creative outputs.<br>• Monitor project progress and address any issues to ensure timely delivery.<br>• Maintain up-to-date knowledge of industry trends and incorporate them into creative strategies.<br>• Develop and maintain strong client relationships through consistent communication and support.<br>• Ensure all designs comply with brand guidelines and creative objectives.
<p>Robert Half's client is looking for a detail-oriented Customer Service Representative in the healthcare space!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>-Phone/Email correspondence</p><p>-Customer service</p><p>-Administrative support</p><p>-Review paperwork</p><p>-Handle medical records</p><p>-Follow HIPAA guidelines</p><p>-Ability to make decisions</p><p>-Proficient in MS Office </p><p><br></p><p>Start Date: September 1st</p><p>Hours: 8:30am-5pm (M-F)</p><p>Duration: ~4-6 months</p><p>Work type: Remote</p><p><br></p><p>If interested, please apply now!</p>
We are looking for a dedicated and personable Customer Service Representative to support a local government entity in Richmond, Virginia. In this Contract position, you will play a vital role in delivering exceptional service, addressing inquiries, and ensuring smooth interactions between constituents and government services. This opportunity allows you to contribute to a community-focused organization committed to transparency and excellence.<br><br>Responsibilities:<br>• Respond to inquiries, concerns, and requests related to government services, programs, and policies in a timely and detail-oriented manner.<br>• Provide guidance to constituents in navigating government processes and procedures, ensuring their needs are met efficiently.<br>• Collaborate with internal departments to gather accurate information and deliver prompt responses to customer inquiries.<br>• Maintain a thorough understanding of local government services, initiatives, and policies to effectively assist constituents.<br>• Handle sensitive information with a high level of confidentiality and discretion.<br>• Perform accurate data entry tasks to document interactions and maintain records.<br>• Direct guests and visitors to appropriate resources or departments as needed.<br>• Adapt to occasional evening or weekend shifts to meet the demands of the role.<br>• Utilize computer software and systems to manage customer interactions and track service requests.
<p>Are you a compassionate and detail-oriented professional with excellent communication skills in multiple languages? Join our team as a <strong>Bilingual Call Center Agent</strong> for a nonprofit organization where you can make a real difference by supporting our mission and connecting with people from diverse backgrounds.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer, screen, and direct incoming calls in a professional and friendly manner, ensuring a positive experience for every caller.</li><li>Provide support, guidance, and solutions to clients or community members in two or more languages (e.g., English and Spanish).</li><li>Accurately document all interactions and ensure data entry is handled with confidentiality and precision.</li><li>Collaborate with team members and departments to resolve inquiries or escalate urgent issues to appropriate personnel.</li><li>Educate callers about the nonprofit’s mission, events, programs, and services.</li><li>Maintain a thorough knowledge of the organization's resources and external partners to provide accurate referrals when necessary.</li><li>Handle sensitive or emotional conversations with empathy, patience, and professionalism.</li><li>Assist with occasional administrative or outreach tasks as needed.</li></ul><p><br></p>
<p>We are looking for an experienced Customer Service Representative to join our nationally remote team. This long-term contract position offers an exciting opportunity to provide outstanding service while supporting customers in a dynamic and fast-paced environment with the possibility of being brought on permanently. If you thrive on creating positive customer experiences and have a background in customer-facing roles and the automotive industry, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer inquiries with professionalism and efficiency, ensuring a positive experience.</p><p>• Accurately process customer orders and input data into company systems with attention to detail.</p><p>• Address customer concerns by providing detailed product and service information and resolving issues promptly.</p><p>• Collaborate with internal departments to ensure smooth service delivery and customer satisfaction.</p><p>• Maintain organized and accurate records of customer interactions using company tools and software.</p><p>• Monitor and prioritize customer needs, managing multiple tasks in a fast-paced setting.</p><p>• Proactively identify opportunities to improve customer service processes and workflows.</p><p>• Stay informed about industry trends, particularly in the automotive sector, to enhance customer interactions.</p><p>• Ensure all communications align with company policies and customer service standards.</p>
<p><br></p><p> Job Hours of operation 7:30am-8:00pm central time </p><p> Job Schedule-Some Saturday hours may be required. </p><p> Job Schedule-five days on site. </p><p> TEMP TO PERM </p><p> bilingual is a plus but not required </p><p> Job Hours-40 hours </p><p> Interview process- 1 Interview - Onsite/WEBEX </p><p><br></p><p>A top tier insurance company is seeking a Producer Service Representative to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working talented professionals! </p><p><br></p><p> JOB SUMMARY </p><p> The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of the company products and systems. </p><p><br></p><p> RESPONSIBILITIES </p><p> - Demonstrate consistent good quality and performance results. </p><p> - Provide consistent service that is customer focused and professional. </p><p> - Supporting Field Sales agents with insurance product information </p><p> - Assist with basic technical troubleshooting </p><p> - Be able confident and capable to handle all new business underwriting claim and compensation situations. </p><p> - Learn soft skills while communicating with customers </p><p> - Focus on customers' needs and develops a customer centric approach in servicing customers needs. </p><p> - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs. </p><p> - Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. </p><p> - Learn all policy product lines all procedures for the core and worksite calls. </p><p> - Provides support for business partners as needed. </p><p> - Represents the company tenants: Personal Connection Empathy Problem-Solving and Ownership. </p><p><br></p><p> </p><p> </p>
<p><strong>About the Organization:</strong></p><p>Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center. This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.</p><p><br></p><p><strong>About the Role:</strong></p><p>As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.</p><p><br></p><p><strong>You'll positively impact Customer Support Center in the following ways:</strong></p><ul><li>Excellent communication skills to explain insurance products to customers</li><li>Ability to handle matters that can highly sensitive and emotional</li><li>Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)</li></ul><p><strong>What Makes this Opportunity Exciting:</strong></p><p>Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.</p><ul><li><strong>Career Development:</strong> Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.</li><li><strong>Hybrid Flexibility:</strong> Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.</li><li><strong>Work-Life Balance: </strong>Enjoy a rotating schedule every two weeks (8 a.m.–4 p.m. and 9 a.m.–5 p.m.), allowing for variety and structure.</li></ul><p><strong>Added Incentives</strong></p><ul><li><strong>Training Growth Path:</strong> Clear opportunities to enhance your skills and advance your career through ongoing education and development.</li><li><strong>Comprehensive Benefits Package:</strong> A robust offering designed to support your well-being inside and outside of work.</li><li><strong>Retention Bonus:</strong> Receive financial rewards for your commitment and contributions to the team.</li><li><strong>Rich Feedback Culture:</strong> Thrive in an environment that prioritizes constructive feedback to help you continuously grow and exceed goals.</li></ul><p>If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at (563) 359-7535.</p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
We are looking for a dedicated Customer Service Representative to join a local government team in Richmond, Virginia. In this long-term contract position, you will play a key role in delivering exceptional service to community members, ensuring their needs are met efficiently and effectively. This is an excellent opportunity to contribute to public service in a meaningful way.<br><br>Responsibilities:<br>• Respond to inquiries, concerns, and requests from constituents regarding government services, programs, and policies.<br>• Provide guidance to individuals navigating government processes and procedures to ensure a positive customer experience.<br>• Collaborate with internal departments to gather accurate information and deliver timely responses to inquiries.<br>• Maintain thorough and up-to-date knowledge of local government services, initiatives, and programs.<br>• Handle sensitive information with the utmost confidentiality and professionalism.<br>• Assist with data entry tasks to record and track interactions and ensure accurate recordkeeping.<br>• Direct visitors or callers to appropriate departments or resources as needed.<br>• Address and resolve customer issues with a focus on delivering effective solutions.<br>• Support occasional evening or weekend service needs, as required by the organization.
<p>We are looking for a dedicated Customer Service Representative to join our team in Winston-Salem, North Carolina. In this role, you will deliver exceptional client support, ensuring smooth communication and satisfaction through attentive service. This position is ideal for individuals with strong organizational skills and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-quality, personalized customer support to meet and exceed client expectations.</p><p>• Manage and navigate spreadsheets effectively to track and analyze inventory data.</p><p>• Respond to customer inquiries via email and phone with accuracy and care.</p><p>• Utilize multiple web browsers and tools to address customer concerns and provide timely resolutions.</p><p>• Maintain accurate supply inventory records to ensure seamless operations.</p><p>• Build and maintain strong relationships with clients through effective account management.</p><p>• Apply critical thinking and problem-solving skills to address customer challenges.</p><p>• Uphold excellent phone etiquette to create positive interactions during every call.</p><p>• Collaborate with team members to enhance overall customer success strategies.</p>
Position: IT SUPPORT ANALYST - DIRECT HIRE - PERMANENT<br>Location: Des Moines, IA (ON-SITE)<br>Salary: $60,000 - $70,000 base annual salary + Exceptional Benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>If you are an IT Professional that has been called a "jack of all trades" and thrive on providing excellent end user customer support, enjoy variety in your work, collaborating with a small technical team, and continuing to learn and expand your skills, then this is the direct hire permanent position for you.<br><br>Our client organization is seeking an IT SUPPORT ANALYST. In this role you will spend half your time supporting non-technical end users on questions using third-party proprietary software systems. You will have exceptional listening, trouble-shooting, and customer service skills. The other half of your time will be spent trouble shooting various hardware, software, or application issues AND have the opportunity to apply your data analysis and reporting skills and continue to grow and expand on those.<br><br>This is not your cookie cutter position. It is unique and exciting opportunity to join a philanthropic organization, work with high caliber professionals, and deliver quality IT support to non-technical end users while expanding your data analysis and reporting skills. And much more opportunities on the horizon. If this sounds like you, contact me today to learn more.<br><br>Requirements:<br> · 5+ years of a combination of basic hardware, software, and end user support. Supporting legacy systems and newer web mobile applications as well.<br> · Any experience and exposure to SQL, Python, R, Power BI or Tableau is a plus.<br> • Excellent communication, end-user customer service and collaboration is required. <br> <br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
The Accounting Supervisor is responsible for the day-to-day accounting department’s operations. You will work closely with the department heads to manage financial functions, including accounts payable/receivable, bank reconciliations, payroll/benefits and commissions, asset tracking and management, sales and property tax. To succeed in this role, you have a problem-solving attitude and be able to manage the accounting function to ensure that it is accurate and effective. Provides internal and external customer service in a timely, effective and detail oriented manner. This position reports to the CEO. <br> Requirement and Skills • 5-10 years of proven work experience as an Accounting Supervisor or Manager • Cash Management and Treasury functions • Manages month-end and year-end financial system close process • Prepare Monthly, Quarterly and Annual Internal Financial Statements • Demonstrated strong analytical skills and attention to detail • Experience with QB Enterprise and QBOL preferred • Advanced Computer skills in Excel and Microsoft office (for example v-lookup tables) • Asset Management System experience preferred • Experience with Lease accounting including Deal Sheets & Lease Funding Review • Multi-state Sales Tax experience preferred • Experience with payroll, health benefits and 401k Management • In-depth knowledge of accounting principles, laws and regulations • Excellent analytical skills and excel experience to handle large data sets • Experience working directly with C-suite personnel • Coordinate/Interact with external accountant, banks and insurance brokers • BS in Accounting or Finance • Standard business hours, On-site, M-F, Irving, TX office
<p>We are seeking a dedicated Customer Service Representative for our client in Baton Rouge, Louisiana. This is a long-term contract position, offering an excellent opportunity to provide outstanding support to our clients while collaborating with a dynamic team. The role involves a combination of customer interaction, administrative tasks, and technology-based responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing client inquiries and resolving concerns effectively.</p><p>• Manage outbound calls as needed to follow up with customers and ensure satisfaction.</p><p>• Utilize SAP software to update and retrieve customer data accurately.</p><p>• Perform data entry tasks to maintain organized and up-to-date records.</p><p>• Collaborate with team members to streamline customer service processes.</p><p>• Leverage Microsoft 365 tools to generate reports and manage communications.</p><p>• Shadow existing team members to familiarize yourself with workflows and procedures.</p><p>• Ensure all customer interactions align with company standards of professionalism and care.</p><p>• Assist in onboarding and training processes for new team members as needed.</p>
We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative in Tucson, Arizona. This Contract-to-permanent position offers an excellent opportunity to provide exceptional service while working closely with customers and internal departments. If you thrive in a fast-paced environment and enjoy interacting with people, this role is ideal for you.<br><br>Responsibilities:<br>• Greet customers warmly and ensure a positive first impression during their visit.<br>• Provide valet services and coordinate effectively with the administrative and service departments to ensure smooth operations.<br>• Handle inbound and outbound calls professionally, addressing customer inquiries and providing accurate information.<br>• Schedule appointments efficiently while maintaining attention to detail and accuracy.<br>• Enter orders and data into company systems promptly, ensuring records are up to date.<br>• Respond to customer emails with professionalism, offering timely and helpful solutions.<br>• Utilize Microsoft Excel and Word to manage and organize customer-related data.<br>• Deliver excellent customer service in a call center environment, meeting established performance metrics.<br>• Maintain clear and concise communication with both customers and team members to resolve concerns effectively.
