<ul><li>Address and resolve complex customer inquiries and complaints quickly and professionally.</li><li>Serve as the primary point of contact for escalated issues and ensure timely resolutions.</li><li>Accurately document customer interactions, resolutions, and ongoing issues in the CRM system.</li><li>Generate detailed reports from customer data, presenting key insights to management when required.</li><li>Analyze customer feedback and identify recurring trends to suggest improvements to workflows, policies, and service strategies.</li><li>Monitor and optimize the effectiveness of customer service processes and tools.</li><li>Support team members by answering technical or procedural questions and acting as a resource in challenging situations.</li><li>Partner with other departments like Sales, Operations, and Product teams to align on customer needs and resolve complex cases.</li><li>Contribute to cross-departmental initiatives aimed at improving the customer experience.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Pittsburgh, Pennsylvania. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term career development. The role requires flexibility with work hours, including late nights and weekends, to meet the needs of our customers.<br><br>Responsibilities:<br>• Handle refund requests, disputes, payoff quotes, and account updates with accuracy and attention to detail.<br>• Resolve customer complaints by addressing concerns and providing timely solutions.<br>• Process stop payments and submit inquiries regarding credit card limit increases.<br>• Troubleshoot online banking issues such as password resets, mobile banking access, and bill payment concerns.<br>• Serve as a liaison between the branch and customers, ensuring seamless communication and resolution of service requests.<br>• Gather and relay customer feedback to enhance service quality and operational efficiency.<br>• Build strong relationships with customers through empathetic interaction and exceptional service.<br>• Perform additional duties and projects assigned by management to support team objectives.<br>• Work rotational weekend shifts and occasional holidays as required.
We are looking for a dedicated Account Manager to join our team in Grand Prairie, Texas, on a Contract-to-Permanent basis. In this role, you will act as a key liaison between clients and internal teams, ensuring exceptional service delivery and fostering long-term relationships. Your ability to manage accounts, coordinate inventory, and support client invoicing will play a vital role in driving customer satisfaction and operational success.<br><br>Responsibilities:<br>• Handle daily communication with assigned client accounts, ensuring prompt issue resolution and maintaining high levels of satisfaction.<br>• Collaborate with internal teams to coordinate service delivery and address client concerns effectively.<br>• Monitor account activities to identify recurring needs, service gaps, and areas for process improvement.<br>• Maintain detailed and accurate records of client interactions and account status updates within company systems.<br>• Track and report on account performance metrics, including response times, service quality, and fulfillment status.<br>• Identify upselling and cross-selling opportunities to enhance client relationships and support organizational growth.<br>• Manage a portfolio of client accounts, meeting revenue targets and delivering exceptional service.<br>• Oversee client onboarding processes to ensure seamless integration and positive initial experiences.<br>• Escalate critical issues to appropriate leadership when necessary to mitigate risks to client satisfaction or retention.<br>• Develop and refine account management procedures to improve service consistency and operational efficiency.
<p>We are looking for a dedicated Crisis Services Program Manager to oversee operations within our crisis programs in Kalamazoo, Michigan. This long-term contract position is ideal for an experienced leader passionate about maintaining high-quality care and fostering a supportive team environment. The successful candidate will play a pivotal role in ensuring program excellence, staff development, and compliance with industry standards. This is a mostly remote role, onsite training is required. You will manage remote employees. The shift is mostly M-F, 8am-5pm EST with requiring flexibility to work outside of that.</p><p><br></p><p>Responsibilities:</p><p>• Provide daily management and oversight of team members, setting clear expectations and addressing attendance, performance, and work habits.</p><p>• Lead recruitment, hiring, and retention efforts to build a cohesive team with relevant experience.</p><p>• Establish performance goals and provide coaching, evaluation, and training for crisis services personnel.</p><p>• Collaborate with the Crisis Services Program Director to support accreditation processes with relevant organizations.</p><p>• Ensure compliance with confidentiality laws, recipient rights, and contractual obligations.</p><p>• Organize and facilitate staff meetings to enhance communication and operational efficiency.</p><p>• Coordinate and provide on-call support for a 24/7 crisis hotline.</p><p>• Foster a positive and inclusive call center culture to improve team retention and morale.</p><p>• Monitor program quality through data analysis and reporting.</p><p>• Undertake additional responsibilities as assigned to meet organizational needs.</p>
<p>A global professional services firm is seeking a high-touch IT Services Coordinator to join its Atlanta office. This is a hybrid role (3 days onsite: Tuesday–Thursday) supporting a dynamic team of consultants, executives, and staff across multiple locations.</p><p><br></p><p>Position Overview:</p><p>As the IT Services Coordinator, you’ll be the front-line technical support resource for a high-performing office. You’ll troubleshoot hardware, software, and network issues, assist with mobile and A/V setups, and collaborate with a close-knit IT team to ensure seamless operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide hands-on support for desktops, laptops, mobile devices, A/V systems, and network infrastructure</li><li>Troubleshoot issues across Windows 365, Office 365, Outlook, Active Directory, and Cisco systems</li><li>Manage and resolve tickets via ServiceNow</li><li>Support users locally in Atlanta and remotely in other U.S. offices</li><li>Partner with senior IT team members for escalations and project work</li></ul>
<p>We are looking for a dedicated Administrative Sales Support Representative to join our team in the Mechanicsburg area. In this role, you will be responsible for providing exceptional support to customers and assisting the sales department with various administrative tasks. This position requires a motivated and detail-oriented individual who excels in communication and thrives in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries.</p><p>• Prepare accurate quotations and process sales orders, purchase orders, and invoices efficiently.</p><p>• Coordinate with suppliers and manufacturers to obtain product details, pricing, and availability.</p><p>• Maintain and update customer records to ensure accurate documentation and seamless follow-up.</p><p>• Perform order entry.</p><p>• Collaborate with manufacturers to expedite orders and meet customer deadlines.</p><p>• Support the sales team by tracking orders, managing delivery schedules, and addressing customer requests.</p><p>• Provide technical support, product recommendations, and detailed information to customers.</p><p>• Handle additional administrative tasks to support both sales and service departments.</p>
<p>This is a hybrid contract role for a Field Application Engineer - Project Manager, located in The Woodlands, TX, with some work-from-home flexibility. The Field Application Engineer - Project Manager will be responsible for providing technical support and field applications assistance, managing project timelines, coordinating with clients, and ensuring that projects meet specifications and deadlines. The role involves regular interaction with Software Development and DevOp teams to support business requirements. The work is technically challenging related to analog and electronic products.</p>
<p>Robert Half's client in Livermore, CA is looking for an onsite contract-to-hire Customer Service/Sales Support Representative to join their team.</p><p></p><p>In this Customer Service/Sales Support role, you will be responsible for the following:</p><p><br></p><p>Daily interaction with other support departments, including Finance, Sales, Purchasing, Engineering and Product Management.</p><p><br></p><p>Responsibilities:</p><p>• Direct general customer service- for both end-users and distribution partners via lite phones, primarily email.</p><p>• Respond to Sales inquiries, expectations, and delivery management. Attend District Sales Mgr meetings and take notes</p><p>• Prepare quotes in Epicor and submit them directly to the customer or as directed by sales.</p><p>• Process customer Purchase Orders in Epicor upon receipt from customer (email or customer web portal) or when forwarded from sales. Attend daily meetings.</p><p>o Convert existing quotes in Epicor.</p><p>o Identify account based, or transaction based special instructions.</p><p>o Alert sales when customer need by dates or on the PO are not achievable prior to finalizing Sales Order.</p><p>o Audit Sales Order for accuracy – ship to address, need by dates, order price, customer part number, and quantity.</p><p>o Acknowledge directly to the customer that their purchase order has been processed and our commit/promise dates via email. If commit date is not yet available, confirm and update when it becomes available.</p><p>• Order Management- utilize Production Report, Epicor, and order status tools to:</p><p>o Monitor orders daily for on-time ship date or promised delivery. Raise any issues to the corresponding DSM.</p><p>o Communicate with DSM daily to understand priority and manage customer ship/need by dates.</p><p>• Return Management Duties.</p><p>o Create and send out return documents to customers as needed.</p><p>o Track returns through the complete process and ensure credit memos are sent to customers.</p><p>• Awareness and adherence to all documented sales operations processes.</p><p>• Open corrective action cases in Epicor on every opportunity for process improvement.</p><p>• Performs other related duties as assigned by management.</p><p><br></p><p>Submit your resume today for immediate consideration!</p>
<p>We are seeking a skilled and personable Customer Service Specialist with a strong preference for an individual with an HR background. This role requires a customer-focused professional adept at resolving inquiries, assisting clients, and ensuring satisfaction while aligning processes with HR-related tasks when applicable. As a Customer Service Specialist, you will interact with clients and employees, proactively address concerns, and serve as a vital resource for facilitating smooth communication between departments.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong> Serve as the first point of contact for client inquiries, ensuring a positive customer experience through effective communication, empathy, and resolution of issues. (Source: Robert Half Customer Service Specialist Job Description)</li><li><strong>Problem Solving:</strong> Address and resolve complaints or complex service challenges efficiently and to the client’s satisfaction, escalating issues as needed. (Source: Robert Half Insights on Customer Support Roles)</li><li><strong>HR Collaboration:</strong> Provide support in handling HR-related inquiries, such as employee onboarding, benefits-related questions, or workplace policies, leveraging an understanding of HR practices.</li><li><strong>Documentation and Reporting:</strong> Maintain accurate and detailed records of customer interactions, issues, and resolutions, generating reports for management review as required. (Source: Robert Half Administrative and Customer Support Roles Overview)</li><li><strong>Process Improvement:</strong> Identify opportunities to refine customer service processes based on feedback and trends, ensuring alignment with HR and business strategies when applicable.</li><li><strong>Cross-Functional Coordination:</strong> Collaborate with HR, operations, and other internal teams to ensure seamless communication and alignment with business goals.</li></ul><p><strong>Preferred Qualifications:</strong></p>
<p>Hardware Service Technician</p><p>We're looking for a skilled <strong>Hardware Service Technician</strong> to join our team on a <strong>Contract-to-Permanent</strong> basis in <strong>Jacksonville, Florida</strong>. In this role, you'll be responsible for maintaining, repairing, and ensuring the functionality of a variety of hardware systems, including <strong>access controls, audio video (AV), and integrated systems</strong>. You'll provide exceptional support to customers, leveraging your ability to troubleshoot, communicate effectively, and adapt to diverse technical challenges.</p><p><br></p><p>Responsibilities:</p><ul><li>Assist customers in understanding and effectively using hardware systems, including <strong>access control, AV, and integrated solutions</strong>, through clear communication and guidance.</li><li>Perform routine on-site maintenance tasks to ensure all systems are operating at optimal levels.</li><li>Diagnose and repair hardware issues, including identifying and replacing defective components, with a focus on <strong>access controls, AV, and integrated systems</strong>.</li><li>Verify that all systems and components are properly installed, tested, and documented prior to final acceptance.</li><li>Maintain accurate records of service activities, including hours worked, parts used, and tasks completed.</li><li>Ensure effective communication with customers, dispatchers, and the Service Manager to provide seamless service.</li><li>Properly maintain and care for company-assigned vehicles, ensuring they remain clean and in compliance with safety standards.</li><li>Participate in on-call rotations and respond to after-hours service calls as scheduled.</li><li>Train new service team members on hardware products and maintenance techniques.</li></ul><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
<p>Robert Half is seeking a Sr. Service Delivery Manager.</p><p>Remote, may require quarterly travel to key client sites predominately in the Southwest. </p><p><br></p><p>The Service Delivery Manager (SDM) will oversee the end-to-end delivery of IT services for a portfolio of clients. The Service Delivery Manager is responsible for overseeing the delivery of managed services to clients, ensuring that all service level agreements (SLAs) are met and that customer satisfaction is maximized. The SDM will coordinate cross-functional teams, manage technical escalations, and drive continuous improvement in service delivery processes. This is a client-facing role requiring both strong technical and operational acumen as well as excellent interpersonal skills.</p><p>________________________________________</p><p>Key Responsibilities:</p><p>• Serve as the primary point of contact for assigned clients regarding service performance, escalations, and ongoing delivery.</p><p>• Coordinate internal teams (helpdesk, NOC, engineering) to ensure smooth resolution of incidents and implementation of service changes.</p><p>• Monitor and report on SLAs, KPIs, and service metrics, using tools like ServiceNow, LogicMonitor, Splunk or similar platforms.</p><p>• Own the process for ensuring incidents are resolved and coordinating resources to deliver timely solutions.</p><p>• Deliver post-incident reviews/root causes, and drive continuous improvement.</p><p>• Maintain documentation, process runbooks, and service delivery playbooks</p><p>• Partner with Client Success Manager (CSM) to conduct regular client service reviews, including performance reporting, roadmaps, and opportunity identification.</p><p>• Work with Client Success Managers and technical leads to align IT solutions with evolving client needs.</p><p>Other duties as needed</p><p><br></p>
<p>We are looking for a dedicated Benefits Customer Service Associate to support employees during Open Enrollment period. This contract position offers an opportunity to assist with health benefits inquiries and provide exceptional customer service in a fast-paced environment. </p><p><br></p><p>Responsibilities:</p><p>• Assist callers with inquiries related to health benefits during the Open Enrollment period.</p><p>• Provide accurate information about benefits eligibility, plan options, and enrollment processes.</p><p>• Handle high volumes of calls and emails with professionalism and efficiency.</p><p>• Maintain organized records and ensure proper documentation of benefit-related transactions.</p><p>• Resolve customer concerns with tact and diplomacy, ensuring a positive experience.</p><p>• Collaborate with team members to meet deadlines and support overall enrollment efforts.</p><p>• Participate in paid training sessions to gain knowledge of Baltimore’s benefits system and processes.</p><p>• Adhere to company policies and procedures, including confidentiality and data security.</p><p>• Notify management promptly regarding any issues or potential extensions of the assignment.</p>
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>I am looking for a Help Desk professional with great customer service skills. This role you will serve as the first line of contact for clients, handling technical issues across a wide range of environments. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a customer-first mindset, with the ability to manage multiple client needs in a fast-paced MSP setting. If you are interested, please reach out to Michelle Besler at 612-429-6736. </p><p><br></p><p>Position Responsibilities:</p><p>• Take initial telephone inquiries and troubleshoot hardware, software, or network problems</p><p>• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly</p><p>• Document all customer interaction with high attention to detail and accuracy</p><p>• Update all tickets according to Service Level Agreements (SLA)</p><p>• Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management</p><p>• Recognize and escalate more difficult problems</p><p>• Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements</p><p>• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy</p><p>• Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities.</p><p>• Maintain professional, quality interactions with customers at all times</p><p>• Work as an effective team member with the team, partners and internal staff</p><p>• Other duties as assigned</p><p><br></p><p>What You Bring:</p><p>• Experience in a technical support or customer service role preferred</p><p>• Bachelor’s degree, technical degree or certifications preferred</p><p>• Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies</p><p>• Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware</p><p>• Energetic, self-starting mentality with value placed on integrity</p><p>• Ability to work as an effective team member with the team, partners and internal staff</p><p>• Strong English communication skills, both written and verbal</p><p>• Ability and desire to learn new technologies as mutually defined</p><p>• Ability to prioritize multiple tasks, anticipate situations, and take quick action</p><p>• Typing speed of 40 words per minute or faster</p><p><br></p><p>Physical Demands:</p><p>• This position requires sitting at a computer for extended periods of time and some light lifting as needed</p><p><br></p><p>Work Environment:</p><p>• While performing the duties of this position, the employee will be required to work in a standard office setting</p>
<p>Robert Half has partnered with a well-respected banking institution in the Lewiston / Auburn area to locate a Debit Card Fraud Specialist for a full time position with benefits.</p><p><br></p><p>The ideal Debt Card Specialist will have the following skills:</p><p><br></p><ul><li>1+ year related experience - Banking or Credit Union</li><li>Fraud, Compliance</li><li>FiServ case management</li><li>Risk Management</li><li>Customer service and communication skills</li></ul><p><br></p><p>Employer offers generous benefits including health plan, vision, paid vacation and holidays, casual fridays, and will work with a nice tenured team.</p><p><br></p><p>For consideration, please apply online with resume.</p><p>Jennifer Thompson </p><p>Robert Half Finance & Accounting - Permanent Placement</p><p><br></p><p>If you are working with another permanent RH recruiter, please contact them direcly.</p>
<p>We’re looking for a proactive and detail-oriented <strong>Sales Support Specialist</strong> to join a high-performing team in a stable and well-established company. This is a fully onsite role, ideal for someone who thrives in a fast-paced environment and enjoys working behind the scenes to help drive business success.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p>Provide administrative and operational support to the sales team to help streamline client engagement </p><p>Prepare and process documentation, reports, and proposals</p><p>Coordinate with internal departments to ensure timely fulfillment of orders and services</p><p>Assist with scheduling meetings, follow-ups, and internal communications</p><p>Support data entry and basic reporting needs for sales tracking and forecasting</p><p><br></p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
We are looking for a highly organized and detail-oriented Logistics Clerk to join our team in Haltom City, Texas. In this long-term contract position, you will play a key role in managing customer accounts, ensuring timely responses to inquiries, and maintaining high standards of customer service. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional service in a dynamic, fast-paced environment.<br><br>Responsibilities:<br>• Oversee and manage multiple customer accounts, ensuring all interactions and processes align with company standards.<br>• Handle logistics, contract management, and customer relations to maintain smooth operations and foster positive relationships.<br>• Communicate effectively with internal and external customers through both written and verbal channels.<br>• Process order entries from purchase orders and create accurate quotes following established procedures.<br>• Review contracts for accuracy, resolve discrepancies, and ensure compliance with company policies and guidelines.<br>• Utilize enterprise systems, such as SAP, to input and extract material data efficiently and accurately.<br>• Maintain and organize customer files using tools like SharePoint, ensuring records are up-to-date and accessible.<br>• Identify potential risks in contract changes and recommend solutions to mitigate impacts.<br>• Collaborate on special projects, addressing challenges and implementing improvements as needed.<br>• Stay informed about company products and procedures to provide accurate information and support to customers.
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p><strong>Job Title:</strong> Director of Customer Service – Medical Device / Healthcare</p><p> <strong>Location:</strong> On-Site | Lower Fairfield County, CT</p><p> <strong>Compensation:</strong> $100,000 – $120,000 + Bonus</p><p> <strong>Industry:</strong> Medtech / Healthcare</p><p><br></p><p><strong>About the Opportunity</strong></p><p> We are seeking an experienced Manager or Director of Customer Service to lead a high-performing team within a dynamic, mission-driven healthcare company. This is a full-time, on-site role located in Lower Fairfield County, ideal for someone with a background in the medtech or healthcare industry, who thrives in a regulated, complex environment where patient outcomes matter. You’ll oversee a team of ~10 and play a pivotal role in enhancing the customer experience, training internal teams and clients on product usage, and driving innovation in how we support and serve our partners. If you’re passionate about people, process, and technology—and you’re ready to bring your leadership into the future of healthcare—this is your chance to make an impact.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Lead and develop a team of Customer Service professionals, fostering a collaborative, solutions-oriented culture</li><li>Manage KPIs related to service delivery, with an emphasis on positive patient outcomes and client satisfaction</li><li>Train clients and internal teams on proper product usage and compliance protocols</li><li>Partner cross-functionally with Product, Sales, and Compliance teams to ensure customer success</li><li>Evaluate and implement best-in-class CRM platforms and lead the team through digital transformation initiatives</li><li>Explore and integrate emerging technologies, including AI-driven tools, to elevate customer experience and operational efficiency</li><li>Ensure adherence to all relevant healthcare regulations and quality standards</li></ul><p><br></p><p><br></p>
We are looking for an attentive and organized Account Manager to join our team in Broadview, Illinois. This Contract to Permanent position offers an exciting opportunity to collaborate with customers, sales representatives, and internal teams to ensure smooth order processing and exceptional client satisfaction. If you thrive in a fast-paced environment and enjoy managing multiple priorities, this role is perfect for you.<br><br>Responsibilities:<br>• Process and update customer orders, ensuring accuracy and confirming product availability.<br>• Collaborate with warehouse, delivery, and procurement teams to coordinate order fulfillment.<br>• Monitor open orders and ensure timely completion of client requests.<br>• Address product inquiries, manage backorders, and suggest substitutions when necessary.<br>• Maintain and update customer records, including pricing and product information.<br>• Provide support to sales representatives and assist with follow-ups on customer satisfaction.<br>• Utilize Microsoft Dynamics GP to manage account information and order processes.<br>• Analyze inventory data to assist with procurement and ensure stock availability.<br>• Handle inbound inquiries related to product details, pricing changes, and account updates.<br>• Contribute to improving customer experience by delivering prompt and attentive service.
<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. </p><p><br></p><p>· Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>· Respond to phone, email, and in person requests for assistance</p><p>· Identifies and addresses trends in support issues and corrects the root cause.</p><p>· Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>· Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>· Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>· Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>· Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>· Adhere to all department and company processes and policies.</p>
