<p>We are looking for a skilled Bilingual Customer Experience Specialist to join our team in Tucson, Arizona. This is a contract position with the potential to become permanent, offering an excellent opportunity to showcase your bilingual Spanish proficiency while supporting customer service and administrative operations for an insurance company. If you have a passion for delivering exceptional service and thrive in a dynamic environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries, providing accurate and helpful information to address their needs.</p><p>• Assist with various administrative tasks to ensure smooth daily operations within the insurance company.</p><p>• Communicate effectively with clients in both English and Spanish, ensuring clarity and understanding.</p><p>• Maintain organized records and documentation to support business processes and compliance.</p><p>• Collaborate with team members to identify opportunities for improving customer satisfaction and operational efficiency.</p><p>• Handle client concerns with professionalism, resolving issues in a timely manner.</p><p>• Support sales-related activities by providing information and assistance to prospective customers.</p><p>• Utilize problem-solving skills to address challenges and enhance service delivery.</p><p>• Stay updated on company policies and procedures to provide accurate guidance to customers.</p><p>• Fluently read, write, and speak English and Spanish</p>

<p>• Minimum of 3 years of experience in customer service or administrative support roles.</p><p>• Strong bilingual communication skills in Spanish and English, both written and verbal.</p><p>• Proven ability to manage multiple tasks while maintaining attention to detail.</p><p>• Familiarity with insurance industry practices is a plus.</p><p>• Proficiency in Microsoft Office Suite and other relevant software tools.</p><p>• Demonstrated problem-solving skills and a proactive approach to challenges.</p><p>• Ability to work independently as well as collaboratively within a team.</p><p>• Excellent organizational and time-management skills.</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>