We are looking for a dedicated Customer Service Representative to join our team in Tucson, Arizona. In this Contract to permanent position, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining positive relationships with clients. This role offers an excellent opportunity to develop your communication and problem-solving skills in a dynamic and supportive work environment.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information regarding products and services.<br>• Handle and resolve customer complaints with professionalism and efficiency.<br>• Maintain detailed records of customer interactions and follow up to ensure resolution.<br>• Collaborate with team members to improve customer service processes and enhance client satisfaction.<br>• Utilize tools such as Apex Data Loader to manage customer data effectively.<br>• Provide feedback to management regarding recurring issues or client concerns.<br>• Ensure compliance with company policies and procedures while delivering exceptional service.<br>• Identify opportunities to improve workflow and suggest solutions to optimize operations.<br>• Support clients by addressing technical issues and guiding them through troubleshooting steps.<br>• Maintain a positive and empathetic attitude while interacting with customers.

• Proven experience in a customer service role, demonstrating strong communication skills.<br>• Adept at managing customer interactions and resolving conflicts effectively.<br>• Proficiency in using Apex Data Loader or similar tools for data management.<br>• Ability to multitask and prioritize tasks in a fast-paced environment.<br>• Strong attention to detail and organizational skills.<br>• Familiarity with basic technical troubleshooting processes.<br>• Comfortable working independently and collaboratively within a team.<br>• High school diploma or equivalent; additional education is a plus.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>