We are looking for a dedicated Customer Service Representative to join our team in Racine, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues in a detail-oriented and efficient manner. This is an excellent opportunity to contribute to a non-profit organization while developing valuable customer service skills. Responsibilities: • Handle incoming calls with care, ensuring customer concerns are addressed promptly. • Provide accurate information about products, services, and policies to customers. • Process orders and manage data entry tasks with attention to detail. • Assist customers with resolving issues or complaints in a courteous manner. • Collaborate with team members to ensure seamless service delivery. • Maintain records of customer interactions and transactions. • Follow established procedures to meet quality and performance standards. • Communicate effectively with customers and internal teams to achieve resolutions. • Support outbound call initiatives as needed to enhance customer engagement. • Continuously strive to improve processes and service quality.

• Previous experience in call center or customer service roles. • Proficiency in handling inbound and outbound calls. • Strong skills in order entry and data management. • Excellent verbal and written communication abilities. • Ability to multitask and prioritize in a fast-paced environment. • Problem-solving skills with a focus on customer satisfaction. • Familiarity with standard customer service tools and software. • High level of organization and attention to detail.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Racine, WI
onsite
Contract / Temporary to Hire
19.00 - 19.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Racine, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues in a detail-oriented and efficient manner. This is an excellent opportunity to contribute to a non-profit organization while developing valuable customer service skills. Responsibilities: • Handle incoming calls with care, ensuring customer concerns are addressed promptly. • Provide accurate information about products, services, and policies to customers. • Process orders and manage data entry tasks with attention to detail. • Assist customers with resolving issues or complaints in a courteous manner. • Collaborate with team members to ensure seamless service delivery. • Maintain records of customer interactions and transactions. • Follow established procedures to meet quality and performance standards. • Communicate effectively with customers and internal teams to achieve resolutions. • Support outbound call initiatives as needed to enhance customer engagement. • Continuously strive to improve processes and service quality.
2025-12-15T22:14:03Z