We are looking for a dedicated Customer Service & Inside Sales Representative to join our team in Fort Wayne, Indiana. In this role, you will be responsible for delivering outstanding customer support, managing sales processes, and contributing to company growth by ensuring smooth communication and efficient order handling. Acting as a vital connection between customers and internal departments, you will play a key role in maintaining customer satisfaction and driving revenue goals.<br><br>Responsibilities:<br>• Prepare detailed quotations, proposals, and cost breakdowns to support sales efforts.<br>• Accurately process customer orders and maintain up-to-date records in company systems.<br>• Monitor leads, inquiries, and quotations, providing regular updates and follow-through.<br>• Manage the sales cycle from initial inquiry to order fulfillment and post-order transitions.<br>• Proactively communicate shipment dates, order statuses, and updates to customers.<br>• Provide product recommendations and assistance to customers and internal teams.<br>• Maintain organized documentation and ensure data accuracy within company systems.<br>• Build and nurture strong relationships with customers and prospects through effective communication.<br>• Research customer needs and market opportunities to support targeted sales initiatives.<br>• Collaborate with internal departments to resolve customer issues and ensure satisfaction.

• Minimum of 3 years of experience in customer service, inside sales, or a related field.<br>• Strong skills in email and direct marketing campaigns.<br>• Proven ability to handle post-sales support and customer inquiries effectively.<br>• Experience in preparing quotations and proposals for customers.<br>• Excellent communication and interpersonal skills to build and maintain relationships.<br>• Detail-oriented with the ability to ensure accuracy in order processing and documentation.<br>• Proficient in using sales and customer management systems.<br>• Ability to work collaboratively with cross-functional teams to meet deadlines and objectives.

<h3 class="rh-display-3--rich-text">Innovation starts with people.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>