We are looking for an experienced Collections Specialist to join our team on a contract basis in Fort Wayne, Indiana. In this role, you will play a critical part in ensuring timely payments and resolving billing issues with professionalism and accuracy. This is an excellent opportunity to leverage your expertise in collections and contribute to a dynamic environment. Responsibilities: • Monitor and review payments received through virtual cards and address any discrepancies related to surcharge fees. • Reach out to customers who attempt to make payments without including required fees, explaining the fee policies and resolving issues. • Process invoices and submit them to appropriate portals with precision and attention to detail. • Maintain accurate records of all communications and transactions to ensure compliance and accountability. • Collaborate with team members to identify and implement improvements in collection processes. • Contact customers to ensure overdue payments are resolved efficiently and professionally. • Manage both commercial and consumer collections, adhering to company guidelines and standards. • Provide clear and concise communication to clients regarding payment terms and conditions. • Analyze and report on collection activities to provide insights into trends and opportunities for improvement.

• Proven experience in commercial and consumer collections. • Strong understanding of credit and billing collection processes. • Excellent communication skills, both verbal and written, for effective customer interactions. • Ability to handle sensitive financial issues with professionalism and discretion. • Proficiency in managing data entry tasks with accuracy and efficiency. • Familiarity with collection policies and procedures, ensuring compliance with regulations. • Strong organizational skills to manage multiple tasks and priorities effectively. • Ability to work independently and as part of a team in a fast-paced environment.

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Fort Wayne, IN
onsite
Temporary
18.00 - 20.00 USD / Hourly
We are looking for an experienced Collections Specialist to join our team on a contract basis in Fort Wayne, Indiana. In this role, you will play a critical part in ensuring timely payments and resolving billing issues with professionalism and accuracy. This is an excellent opportunity to leverage your expertise in collections and contribute to a dynamic environment. Responsibilities: • Monitor and review payments received through virtual cards and address any discrepancies related to surcharge fees. • Reach out to customers who attempt to make payments without including required fees, explaining the fee policies and resolving issues. • Process invoices and submit them to appropriate portals with precision and attention to detail. • Maintain accurate records of all communications and transactions to ensure compliance and accountability. • Collaborate with team members to identify and implement improvements in collection processes. • Contact customers to ensure overdue payments are resolved efficiently and professionally. • Manage both commercial and consumer collections, adhering to company guidelines and standards. • Provide clear and concise communication to clients regarding payment terms and conditions. • Analyze and report on collection activities to provide insights into trends and opportunities for improvement.
2025-12-19T14:44:09Z

Collections Specialist Job in Fort Wayne, IN | Robert Half