We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and resolve product-related issues, including warranty claims and return authorization processes.</p><p>• Identify opportunities for additional revenue through upselling and promotional marketing initiatives.</p><p>• Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions.</p><p>• Maintain organized records and documentation in compliance with company procedures.</p><p>• Collaborate with shipping and production teams to ensure timely delivery of products.</p><p>• Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed.</p><p>• Handle customer interactions with professionalism and maintain positive relationships with coworkers.</p><p>• Offer suggestions to enhance departmental processes and improve overall efficiency.</p>
<p>We are looking for an experienced Event Manager to join our team in Chicago, Illinois, on a long-term contract basis. In this role, you will oversee corporate events, ensuring smooth execution and exceptional guest experiences. This position requires strong organizational skills, adaptability, and the ability to manage diverse aspects of event planning and coordination.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning and execution of corporate events, ensuring all logistical and operational aspects are managed effectively.</p><p>• Coordinate with catering services to arrange and manage food and beverage needs during events.</p><p>• Oversee room setups, including arranging furniture and ensuring venue readiness.</p><p>• Build and maintain strong relationships with members and partners, addressing their needs with attention to detail.</p><p>• Manage audio-visual requirements, including preparing slide decks and ensuring technical setups run smoothly.</p><p>• Collaborate with the Corporate Events team to ensure seamless communication and execution of event plans.</p><p>• Provide day-of support, including guest check-ins, printing name badges, and addressing any immediate concerns.</p><p>• Utilize tools such as Office Suite, Teams, and event management platforms to streamline planning and operations.</p><p>• Contribute to business development efforts by identifying opportunities for growth and partner engagement.</p><p>• Ensure compliance with dress codes and high standards during events.</p>
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role is an excellent opportunity if you are looking to get your foot on the door of a great company.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Handle mailings.</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p><br></p><p><br></p>
We are looking for an experienced Help Desk Manager to lead and oversee our service desk operations in Denver, Colorado. This role requires a proactive leader who can ensure efficient resolution of technical issues while maintaining high levels of customer satisfaction. The ideal candidate will bring strong expertise in IT service management, team leadership, and technical support.<br><br>Responsibilities:<br>• Manage and oversee daily operations of the help desk, ensuring timely resolution of technical issues.<br>• Monitor and prioritize service desk tickets to meet performance standards and customer expectations.<br>• Implement and maintain IT service management (ITSM) practices to improve efficiency and reliability.<br>• Utilize tools such as ServiceNow to track, manage, and resolve service requests.<br>• Provide hands-on support for deskside technical issues, ensuring minimal disruption to operations.<br>• Lead, mentor, and motivate the help desk team to deliver exceptional service.<br>• Collaborate with other departments to address recurring technical challenges and identify improvement opportunities.<br>• Handle Active Directory administration, including user account management and access control.<br>• Develop and enforce policies and procedures to streamline help desk operations.<br>• Prepare performance reports and analyze metrics to identify areas for improvement.
<p>We are looking for a success-driven Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as the primary point of contact for customer inquiries and technical support, ensuring a seamless experience for clients. This position provides an excellent opportunity to grow within the Marketing/PR industry while working with a dynamic and dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and resolve product-related issues, including warranty claims and return authorizations.</p><p>• Identify opportunities to drive additional revenue through upselling and promotional initiatives.</p><p>• Utilize various software platforms, such as Navision and ZenDesk, to manage order entries and maintain customer records.</p><p>• Ensure accurate documentation and organization of records as per company protocols.</p><p>• Coordinate with shipping and production teams to ensure timely and efficient delivery of products.</p><p>• Assist the Customer Service Manager with drafting written resources and response materials.</p><p>• Maintain professionalism and a positive attitude during customer and team interactions.</p><p>• Propose ideas to improve departmental processes and enhance customer experience.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
<ul><li><strong>Position: Location Service Specialist - PART TIME ROLE (CONTRACT to HIRE)</strong></li><li><strong>Location: 1001 Liberty Avenue, Suite 800, Pittsburgh, PA 15222</strong></li><li><strong>Type: 100% ONSITE </strong></li><li><strong>Tentative Hourly Pay Range: $15 - $16 per hour</strong></li><li><strong>Schedule: Part time onsite - 20 hours a week </strong></li></ul><p> </p><p>This position is responsible to support the Location Services Manager or Supervisor to coach Location Services staff as well as provide expertise to avoid building system failures. May act in the Location Services Manager's or Supervisor's absence when required. This position is responsible for assisting with the daily operations of the office including answering a multi-line telephone system for single location or multiple locations directing callers to the appropriate individual greeting visitors and altering appropriate party or visitor arrival. May also provide administrative assistance performing and working on intermediate to advanced administrative documents Word Excel and PowerPoint.</p><p> </p><p>This position will actively contribute to the firm culture through participation in internal and client facing activities that enhance the RSM experience.</p><p> </p><p>Essential Duties</p><ul><li>Plans with Location Services Manager or Supervisor then executes under minimal to no direction the completion of Location Services projects such as moves repairs cleaning conference room preparation meeting and event coordination and ensuring pantries are adequately supplied.</li><li>Will also perform daily walk throughs of the location and follow up on maintenance issues raised by the Location Services Manager or Supervisor or others within the location.</li><li>Will coordinate with vendors and building management on life/safety and repair items.</li><li>Will escalate and provide status to the Location Services Supervisor or Manager when necessary.</li><li>Looks to streamline and improve inefficient processes in order to successfully manage ordering and maintaining inventory.</li><li>Purchases and maintains inventory of facilities/janitorial supplies and equipment by monitoring inventory and reordering materials before depletion.</li><li>Determines if supplies should be purchased directly from an approved vendor or put out to bid.</li><li>Maintains vendor relationships processes payments and meets with Location Services Supervisor or Manager to track and analyze total spend as it relates to the budget.</li><li>When performing daily walk throughs take note of possible issues and investigate cost efficient ways to upgrade or replace failed/failing building systems water lines/electric lines/lighting/HVAC.</li><li>Determine trends from frequent requests and advise Location Services Supervisor or Manager of necessary projects which would be cost beneficial to the Firm.</li></ul>
<p>We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This is a short-term contract to permanent position, offering an excellent opportunity to grow within a dynamic and supportive environment. The ideal candidate will excel at managing high volumes of customer interactions while maintaining a detail-oriented approach and empathy.</p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of inbound calls, averaging over 100 calls per day, with efficiency and a detail-oriented approach.</p><p>• Upload and organize documents into customer files, completing 20+ uploads daily with accuracy.</p><p>• Provide empathetic and effective support to customers, including managing irate callers with patience and care.</p><p>• Collaborate effectively with team members to ensure seamless service delivery.</p><p>• Utilize office productivity tools, including Word, to complete administrative tasks and support customer interactions.</p><p>• Operate and manage a multi-line phone system for effective call routing and handling.</p><p>• Demonstrate the ability to multitask, balancing priorities in a fast-paced work environment.</p><p>• Uphold a pleasant and detail-oriented demeanor in all customer and team interactions.</p><p>• Contribute to maintaining a positive and supportive team atmosphere.</p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p><strong>Customer Service Support Specialist</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a skilled and adaptable <strong>Customer Service Support Specialist</strong> to join our team. In this role, you will provide comprehensive customer service and technical support while coordinating essential communication and processes to ensure exceptional service delivery. You will play a critical role in maintaining customer satisfaction and supporting internal operations. This position requires strong communication skills, technical aptitude, and the ability to prioritize competing demands effectively.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Client Communication:</strong> Engage directly with customers to accurately determine service requirements and address exceptions, ensuring clarity and resolution.</li><li><strong>Technological Utilization:</strong> Operate auto-routing systems during peak demand periods while interacting with customers to optimize workflow and enhance service efficiency.</li><li><strong>Technician Coordination:</strong> Provide dedicated support to the service intake team by managing incoming technician calls, facilitating seamless operations.</li><li><strong>Team Collaboration:</strong> Work collaboratively with technicians and service managers using tools such as Microsoft Teams and Outlook to ensure effective communication and coordination.</li><li><strong>Data Management:</strong> Maintain meticulous records, document interactions, and update ticketing systems like Solomon and Astea for accurate tracking of service issues and resolutions.</li><li><strong>Technology Adaptation:</strong> Embrace new systems, software, and workflows, ensuring smooth transitions to updated platforms and tools as organizational needs evolve. </li><li><strong>Task Prioritization:</strong> Skillfully assess and prioritize tasks to efficiently manage competing demands, including addressing urgent customer needs with professionalism.</li><li><strong>Performance Under Pressure:</strong> Demonstrate the ability to work effectively in high-pressure environments, maintaining composure when interacting with diverse personalities and industry professionals. </li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Proven experience in customer service and communication in a fast-paced environment.</li><li>Strong competency using enterprise systems such as Microsoft Teams, Outlook, Solomon, and Astea.</li><li>Ability to quickly adapt to new technology and software platforms.</li><li>Exceptional organizational skills to manage priorities and maintain accurate documentation.</li><li>Effective problem-solving skills and critical thinking capabilities to handle customer needs and resolve conflicts efficiently.</li><li>Ability to thrive in dynamic, high-pressure situations while engaging with customers and professionals.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization it the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit.</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
<p>A reputable organization in the heart of Honolulu is seeking a dedicated and personable <strong>Customer Service Representative (CSR)</strong> to join its team and provide outstanding service to clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to creating positive customer experiences. The position is <strong>on-site</strong> at the company’s Honolulu location, making direct interaction with customers and team members essential. This role is perfect for someone who is enthusiastic about helping others and has a solid background in customer-facing roles. Our client prefers <strong>Hawaii-based candidates</strong> ready to attend <strong>in-person interviews</strong> and integrate seamlessly into their close-knit team environment. If you are interested in this role, please call us at 808-531-0800.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Support:</strong> Handle incoming customer inquiries through phone, email, and face-to-face interactions. Address customer questions, resolve complaints, and provide accurate information about products or services.</li><li><strong>Problem Resolution:</strong> Proactively identify customer concerns and resolve issues efficiently, ensuring customer satisfaction. Escalate complex problems to relevant departments when necessary and follow up to ensure resolution.</li><li><strong>Order Processing:</strong> Assist customers with placing orders, tracking shipments, and managing returns or exchanges when required. Ensure information is entered accurately into company systems.</li><li><strong>Documentation:</strong> Maintain detailed customer records, including communication histories and issue resolution statuses, in internal databases and CRM systems.</li><li><strong>Team Collaboration:</strong> Work closely with other departments (sales, operations, technical support) to provide accurate information and ensure seamless customer service delivery.</li><li><strong>Product Knowledge:</strong> Stay up to date on company services, products, and policies to provide customers with the most accurate and helpful information.</li><li><strong>Feedback Collection:</strong> Gather customer feedback and suggestions and report recurring issues or trends to management for process improvement.</li><li><strong>Service Updates:</strong> Inform customers about new products, promotions, and policy changes when applicable.</li><li><strong>Administrative Duties:</strong> Perform general office tasks, including filing, reporting, and other clerical duties, as required to support the customer service department.</li></ul><p><br></p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
<p>We are looking for a dedicated Property Manager to oversee properties in Wilkes County, North Carolina. The ideal candidate will drive occupancy rates while maintaining the highest standards of customer service and property management.</p><p><br></p><p>This role requires strong organizational skills and the ability to manage contracts, inspections, tenant relations, and financial reporting effectively.</p><p><br></p><p><strong><u>RESPONSIBILITIES:</u></strong></p><p><br></p><p><strong>Tenant Management:</strong></p><ul><li>Screening prospective tenants and conducting background and credit checks. </li><li>Drafting, negotiating, and enforcing lease agreements. </li><li>Collecting rent and other fees. </li><li>Addressing tenant complaints and resolving issues. </li></ul><p><strong>Property Maintenance:</strong></p><ul><li>Arranging and overseeing routine maintenance, repairs, and renovations. </li><li>Contracting with vendors for services like landscaping, security, and snow removal. </li><li>Conducting property inspections to ensure upkeep and safety. </li></ul><p><strong>Financial Management:</strong></p><ul><li>Setting rental rates and managing property budgets. </li><li>Paying property bills, taxes, insurance, and other expenses. </li><li>Maintaining accurate financial records and preparing performance reports for property owners. </li></ul><p><strong>Marketing & Operations:</strong></p><ul><li>Marketing vacant units to attract new tenants. </li><li>Showing properties to prospective renters. </li><li>Managing tenant evictions when necessary. </li></ul><p><strong>Legal Compliance:</strong></p><ul><li>Ensuring the property complies with all relevant local, state, and federal laws and regulations. </li><li>Understanding and applying landlord-tenant laws, such as those regarding security deposits, evictions, and fair housing.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. This is a Contract to permanent position designed for candidates eager to contribute to a dynamic environment while developing their organizational skills. The ideal candidate will excel in customer interaction, administrative tasks, and scheduling responsibilities, ensuring smooth operations and client satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information regarding products, services, and orders.<br>• Prepare and process customer invoices, ensuring accuracy and timely delivery.<br>• Create and manage customer quotes, addressing specific needs and requirements.<br>• Coordinate and schedule jobs and projects to maintain efficient workflows.<br>• Collaborate with internal teams to ensure seamless communication and execution of tasks.<br>• Maintain detailed records of customer interactions, transactions, and feedback.<br>• Assist with purchasing and receiving processes to support operational needs.<br>• Resolve customer complaints and issues in a thorough and timely manner.<br>• Actively contribute to improving processes and enhancing customer satisfaction.
<p><strong>Job Title:</strong> Customer Service Representative (Direct Hire)</p><p><strong>Location:</strong> Lorain, Ohio</p><p><strong>Schedule:</strong> Full-time, Monday to Friday, 8:00 AM – 5:00 PM (In-office position)</p><p><br></p><p><strong>Job Description:</strong></p><p>A great company in Lorain is seeking a hardworking and detail-oriented <strong>Customer Service Representative! </strong>In this permanent, in-office role, you’ll play a critical role in providing excellent support and communication to our customers while helping ensure smooth operations across various administrative functions. This is an excellent opportunity to make a meaningful impact in a dynamic work environment where everyone wears multiple hats to get the job done.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Management:</strong> Efficiently enter customer orders into the system, ensuring accuracy and timeliness in processing.</li><li><strong>Customer Communication:</strong> Provide outstanding support through phone and email, addressing inquiries, resolving issues, and following up with customers as needed to maintain high satisfaction levels.</li><li><strong>Logistics Coordination:</strong> Schedule shipments for customer orders, coordinating with internal teams and external vendors.</li><li><strong>Team Collaboration:</strong> Offer additional administrative support and assist with team projects during slower periods.</li><li><strong>Flexible Support:</strong> Contribute to team success by taking on diverse tasks as needed — everyone pitches in and wears many hats.</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li><strong>Experience:</strong> Previous experience in customer service or administrative support, ideally in a role involving order entry and logistics (preferred).</li><li><strong>Communication:</strong> Excellent written and verbal communication skills with a professional and approachable demeanor.</li><li><strong>Organization:</strong> Strong organizational skills and attention to detail, with the ability to manage multiple priorities.</li><li><strong>Teamwork:</strong> A proactive, team-oriented attitude with a willingness to support colleagues in a collaborative environment.</li><li><strong>Technology:</strong> Comfort with using customer management and order entry software; proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li></ul><p><br></p><p>If you’re passionate about delivering exceptional customer service and thrive in a team-focused, fast-paced office environment, we’d love to hear from you!</p><p><strong>Apply today to be considered for this exciting opportunity.</strong></p>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
Southwest distribution company is hiring a Sales Support Lead. Will oversee and train two in Customer Service and partner closely with Sales, Accounting and Operations. Looking for a customer focused individual, who will bring expertise and process improvement to the department. Must have 3+ years in Customer Service or Inside sales support, ideally business to business. Will be responsible for reaching out to existing clients and improving the sales and customer experience. Must have strong communication, and experience processing customer orders from beginning to end. Degree is a plus.
<p>We are looking for an Customer Service & Sales Support Associate to join a team in Sanford, Florida. This Contract-to-permanent position is ideal for someone who thrives in a dynamic environment, values customer relationships, and is eager to contribute to both administrative and sales support functions. The role offers an excellent opportunity to grow professionally while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer calls, address inquiries, and provide timely and accurate support.</p><p>• Prepare and manage customer quotes, sales orders, confirmations, and order tracking.</p><p>• Resolve customer concerns effectively, including product inquiries, returns, and follow-ups.</p><p>• Support the sales team by coordinating proposals, distributing promotional materials, preparing samples, and organizing trade show logistics.</p><p>• Maintain organized and accurate records to ensure seamless administrative operations.</p><p>• Monitor and update customer and sales data using Excel, including creating reports and utilizing Pivot Tables.</p><p>• Collaborate with team members to ensure customer satisfaction and sales objectives are met.</p><p>• Proactively identify opportunities to improve processes and enhance customer service.</p><p>• Assist with general office tasks, including data entry and receptionist duties as needed.</p><p>• Provide consistent and reliable support to both customers and internal teams.</p>
<p>Robert Half is seeking a talented, self-driven Customer Service Representative to join a growing organization based in the South West, Minnesota Metro. The Customer Service Representative position is a contract-to-hire opportunity that will start immediately. The Customer Service Representative will be asked to answer incoming customer calls, process and enter orders, problem-solve issues, and communicate effectively with a wide variety of contacts. Job Responsibilities:</p><ul><li>Respond promptly to customer inquiries, questions, and requests</li><li>Acknowledge and resolve customer complaints or issues</li><li>Maintain knowledge of the company's products and services</li><li>Accurately enter and process orders</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Maintain a positive attitude and professional demeanor at all times</li></ul>
<p><strong>Customer Account Manager/Procurement Specialist </strong></p><p>Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Manager role. </p><p><br></p><p>Position Overview:</p><p>This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>Education/Experience:</strong> 2+ years of relevant experience.</li><li><strong>Skills:</strong> Proficient with MS Suite; solution-driven mindset.</li><li><strong>Personality Traits:</strong> Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul><p><strong> </strong></p><p><strong>Why Join Us?</strong></p><ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul><p><br></p><p><strong>To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)</strong></p>
We are looking for a motivated Account Manager to join our team in Santa Barbara, California. This Contract to Permanent position is ideal for individuals seeking to grow their career in account management while gaining hands-on experience in client relations and administrative processes. The role involves a dynamic mix of client engagement, operational tasks, and skill development.<br><br>Responsibilities:<br>• Support day-to-day administrative tasks, including managing adds/drops, building groups, and following established policies and procedures.<br>• Obtain and maintain a California Life and Health Insurance license, with training and support provided.<br>• Collaborate with carriers to gather rates, prepare bids, and present pricing options for renewals.<br>• Conduct competitor analyses to help clients make informed decisions about staying with their current group or transitioning to new options.<br>• Facilitate open enrollment sessions, ensuring smooth communication and execution of processes.<br>• Perform billing audits and ensure accuracy in financial records and reporting.<br>• Build strong relationships with clients, providing exceptional customer service and addressing their needs effectively.<br>• Work with internal systems and tools, such as CRM platforms, to maintain organized records and track client interactions.<br>• Develop a deep understanding of industry regulations and best practices to provide informed guidance to clients.
