262 results for Customer Service Manager jobs

Customer Service Manager

Raynham, MA
onsite
Temporary
33 - 38 USD / Hourly
We are looking for a dedicated Customer Service Manager to join our team in Raynham, Massachusetts. In this long-term contract role, you will take charge of delivering exceptional customer experiences while overseeing daily operations in a residential service setting. This position is ideal for a motivated individual who thrives on building relationships and driving customer satisfaction. Responsibilities: • Manage inbound calls related to maintenance and repair inquiries, ensuring prompt and effective resolution. • Conduct outbound calls to follow up on quotes, solicit customer feedback, and promote maintenance programs. • Track and analyze performance metrics, providing regular reports to drive continuous improvement. • Utilize ServiceTitan software to schedule jobs and manage customer accounts efficiently. • Foster strong relationships with customers by addressing concerns and resolving conflicts effectively. • Implement strategies to enhance customer satisfaction and loyalty through superior service delivery. • Coordinate and optimize scheduling to ensure timely service and operational efficiency. • Promote upselling opportunities by identifying customer needs and offering relevant solutions. • Maintain a clear and precise communication style to effectively interact with customers and team members. • Provide leadership and support to the customer service team, ensuring alignment with organizational goals.
2026-04-01T00:00:00Z

Customer Service Manager

Pittsburgh, PA
onsite
Permanent
47000 - 59000 USD / Yearly
We are looking for an experienced Customer Service Manager to oversee and optimize our patient access operations in Pittsburgh, Pennsylvania. This role is critical to ensuring smooth registration processes, effective staff management, and exceptional service delivery. The ideal candidate will bring strong leadership skills and a commitment to enhancing customer experiences in a healthcare environment. Responsibilities: • Supervise the registration and pre-registration tasks performed by staff, ensuring daily completion and providing necessary training. • Develop and manage staff schedules, including rotations, time-off requests, and coverage adjustments, while minimizing overtime and maintaining productivity. • Monitor and improve upfront collection processes by setting goals, offering coaching, and addressing performance issues as needed. • Establish and refine departmental procedures, conducting regular audits and staff training to promote continuous improvement. • Serve as a resource for employees and other departments, fostering an environment of excellent customer service for both internal and external stakeholders. • Lead and track assigned projects, implementing changes and reporting progress to Patient Access Leadership. • Participate in daily facility operations, compiling statistical data and assisting in various departmental functions as required. • Conduct employee evaluations and oversee attendance tracking systems to ensure compliance and efficiency. • Attend facility meetings to align processes and maintain effective communication between clinical and administrative teams.
2026-03-23T00:00:00Z

Customer Service Manager

Dixon, CA
onsite
Contract / Temporary to Hire
40 - 55 USD / Hourly
Job SummaryPermanent Hire OpportunityThis position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.<ul><li>Sales Partner Management: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
2026-03-26T00:00:00Z

Customer Care Manager

Davenport, IA
onsite
Permanent
47000 - 55000 USD / Yearly
Are you a people‑first leader who loves developing teams, improving performance, and creating an outstanding customer experience? Do you thrive in fast‑paced environments where coaching, accountability, and positivity all matter? If so… this role was made for you.We’re looking for a Customer Care Manager to lead our client's Appointment Center/Customer Care team — someone who knows how to build morale, boost KPIs, and bring out the best in every team member. What Makes This Role ExcitingThis isn’t a behind‑the‑glass leadership job. You’ll be in the action — coaching, strategizing, refining processes, and celebrating wins. You’ll shape a team’s culture, impact customer satisfaction, and directly influence company growth.If you love meaningful leadership and hands‑on impact, you’ll feel right at home. What You’ll Lead & OwnIn this role, you’ll take charge of:Team Leadership & Coaching<ul><li>Managing daily operations of the Appointment & Customer Care Center</li><li>Providing real‑time coaching through call reviews, scripting feedback, and performance mentoring</li><li>Supporting and developing team members to reach their full potential</li></ul>Driving KPIsYou’ll oversee improvement and consistency in:<ul><li>Low cancellation rate</li><li>Speed to lead</li><li>Lead‑to‑appointment conversion</li><li>Appointment run rate</li></ul>Operational & People Management<ul><li>Running weekly/monthly leadership meetings</li><li>Interviewing, evaluating, and partnering with HR on performance management</li><li>Supporting hiring, onboarding, and training</li><li>Handling escalated customer issues with professionalism</li><li>Overseeing receptionist and inside sales teams</li><li>Fostering a positive, engaging employee and customer experience</li></ul>
2026-04-03T00:00:00Z

Customer Experience Manager

Bethlehem, PA
onsite
Temporary
23 - 25 USD / Hourly
Are you passionate about creating exceptional customer experiences and leading teams to success? Robert Half is seeking a motivated and strategic Customer Experience Manager to join a local team! Responsibilities:<ul><li>Lead and develop a customer service team to ensure best-in-class interactions across all touchpoints (phone, digital, in-person).</li><li>Analyze customer feedback, identify trends, and collaborate cross-functionally to drive process improvements.</li><li>Develop and implement customer experience strategies aligned with business goals.</li><li>Set, monitor, and report on key performance indicators (KPIs) relating to customer satisfaction, retention, and loyalty.</li><li>Advocate for our customers by championing their needs within the organization.</li><li>Deliver ongoing training and coaching to customer-facing team members.</li><li>Manage escalation processes to resolve complex customer concerns quickly and professionally.</li></ul>
2026-03-20T00:00:00Z

Customer Success Manager

New York, NY
onsite
Permanent
200000 - 300000 USD / Yearly
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction. Responsibilities: • Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows. • Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation. • Develop personalized rollout strategies tailored to each customer’s needs and team structures. • Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization. • Assist customers in integrating the platform with their internal systems and historical data sources. • Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail. • Advocate for customer feedback to influence product enhancements and roadmap development. • Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary. • Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success. • Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
2026-03-19T00:00:00Z

Customer Service & Operations Manager

Cromwell, CT
onsite
Permanent
100000 - 120000 USD / Yearly
Customer Service & Operations ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. Robert Half is partnering with a leading distributor to fill a critical Customer Service & Operations Manager. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success. Responsibilities:<ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul>Qualifications:<ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul> For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-03-06T00:00:00Z

Customer Service Specialist

Hathorne, MA
onsite
Permanent
50000 - 62500 USD / Yearly
Robert Half is working with an established manufacturing company on the North Shore looking for a Customer Account Manager to join its team. This is a permanent role, joining a small team, reporting into a Team Lead. Our client is looking for a Customer Account Manager out of the manufacturing industry with at least 2-3 years of hands on customer service experience. The selected candidate will be responsible for order processing, resolving customer issues, providing quotes, and supporting customer negotiations. Strong systems skills are needed as the Customer Account Manager will be entering orders into an ERP system and preparing quotes on a daily basis. Strong communication skills are required. For the right experience our client is looking for a starting salary up to $30/hour. Hours are 7:00-3:30. If interested and qualified please apply to this listing or send your resume direct to Bill.Nichols@roberthalf. Thanks!
2026-03-18T00:00:00Z

Customer Service Specialist

Superior, WI
onsite
Temporary
19 - 19 USD / Hourly
We are looking for a contract to hire customer service specialist. The Customer Service Specialist position will be responsible for:*Taking inbound phone calls*Data Entry of Information*Follow up with customers regarding next steps in the process*Email follow up with customersPrevious customer service, administrative experience and computer skills are required.Training will be provided.
2026-03-20T00:00:00Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-03-16T00:00:00Z

Customer Service Specialist

Saukville, WI
onsite
Permanent
65000 - 78000 USD / Yearly
Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution. Key Responsibilities:<ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
2026-03-27T00:00:00Z

Customer Service Representative

Los Angeles, CA
onsite
Contract / Temporary to Hire
22.5 - 25 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Commerce, California. In this Contract to permanent position, you will play a key role in ensuring smooth communication with customers, processing orders, and maintaining accurate records. This role demands strong attention to detail, excellent organizational skills, and the ability to provide timely follow-up. Responsibilities:• Prepare and revise quotes efficiently based on customer inquiries and ensure all details are accurate.• Convert approved quotes into invoices and oversee deposit collection with confirmation.• Maintain thorough documentation by consistently following up on open quotes and invoices.• Provide polite and attentive assistance with accounts receivable, including sending payment reminders and escalating issues when necessary.• Collaborate with internal teams to coordinate production schedules and shipping timelines, keeping customers informed proactively.• Address and resolve customer concerns regarding scheduling changes, delivery updates, or missing information in a calm and attentive manner.• Support inventory tracking and shipping documentation to ensure timely deliveries.• Handle inbound and outbound calls with a focus on delivering exceptional customer service.
2026-03-26T00:00:00Z

Customer Service Representative

Mount Pleasant, SC
onsite
Contract / Temporary to Hire
18 - 21 USD / Hourly
Full job descriptionFast paced, innovative, entrepreneurial, and rewarding working environment. The successful candidate should have a passion for delivering excellent customer service as well as a positive can-do attitude, great organizational skills and display attention to detail. This role will work in close cooperation with our small, but dedicated Team; interacting directly with customers, as well as with Engineering, Product, Design, Growth, and Sales to support and improve our products and services. Success in this role is reflected in the success of the Support team–high quality products, satisfied customers, and satisfied team members. Role and Responsibilities:· Serve as a resource for customers and employees on our whole product solutions· Helping to evaluate and refine the customer’s technical support experience to provide the best results possible· Supports the team to ensure the group meets or exceeds service level agreements (SLAs) and industry customer satisfaction ratings· Research, investigate and work to win-back escalated cases and route to the best resource· Assist with communications about escalated issues with other staff and with customers in a timely manner· Maintains in-depth technical knowledge of all existing products and new products launched· Performs additional functions, duties and specific tasks and duties of a similar nature and scope as necessary to achieve assigned business objectives· Establishes and maintains effective working relationships with peers and supervisors· Provides accurate resolutions in a timely manner with courtesy· Respond to all customer service requests in a professional and courteous manner. Skills and Qualifications:· Business acumen for making decisions based on relationships while managing profitability· Demonstrated desire and ability for growth and development· Outstanding customer success skills and ability to resolve technical problems.· Positive attitude and creative approach.· People Minded – Must show dignity and respect to all people.· Teamwork – Must build trusting relationships.· Innovation – Must progress through a combination of creativity, common sense and vision.· Integrity – Must exemplify the highest degree of ethical behavior· Excellent communication skills (written and oral)· Excellent time management and task prioritization skills· Exceptionally motivated and motivational· Extreme attention to detail· Steady composure in the face of difficult situations· Providing regular, actionable feedback to fellow support team members· Maintaining open communication channels within the support team· Ability to adapt to changes in processes and procedures and learn the methods required to perform related duties.· Logical problem-solving skills.· Ability to manage a varied workload to achieve priorities and objectives.· Serve as the voice of the customer and working with cross-functional partners to improve our products Preferred Skills:Additional Language skills Job Type: Full-time
2026-04-03T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Contract / Temporary to Hire
30.4475 - 35.255 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This Contract to permanent position offers an exciting opportunity to engage with clients, manage production processes, and ensure the highest level of service delivery. The ideal candidate will thrive in a fast-paced environment, possess excellent organizational skills, and demonstrate a proactive approach to solving customer challenges. Responsibilities: • Serve as the primary liaison between customers and production teams, ensuring clear communication and exceptional service. • Create accurate work orders and provide all necessary information to facilitate seamless production processes. • Monitor job progress throughout production stages, addressing customer inquiries and resolving issues promptly. • Generate and send postage requests to clients as needed. • Participate in daily production meetings to share updates, plan departmental activities, and discuss client-specific needs. • Expedite billing processes by ensuring pre-billing documentation is complete and accurate. • Build strong relationships with clients through consultative selling, identifying their needs, and presenting tailored solutions. • Maintain detailed records of customer interactions and job specifications to ensure transparency and accountability. • Collaborate with internal departments to meet scheduling demands and uphold quality standards.
2026-03-26T00:00:00Z

Customer Service Representative

Lexington, KY
onsite
Contract / Temporary to Hire
13 - 13 USD / Hourly
Robert Half is looking for a dedicated Customer Service Representative to join a dynamic team in Lexington-Fayette, Kentucky. In this Contract to permanent position, you will play a key role in delivering exceptional service by assisting clients, managing reservations, and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment while maintaining professionalism and accuracy. 10 open positions - signing bonus - 2nd shift positions Responsibilities:• Respond to inbound and outbound calls, ensuring department goals are met.• Process client reservations accurately and within expected timelines.• Enter reservation details into the system with precision.• Communicate professionally with clients and internal departments to address issues.• Use proper grammar and clear communication to document client needs and concerns.• Begin assigned tasks promptly and ensure timely completion.• Adapt to various duties and responsibilities as assigned.• Collaborate with team members to maintain a seamless workflow.• Uphold high standards of customer service and problem resolution.
2026-04-02T00:00:00Z

Customer Service Representative

Columbus, OH
onsite
Temporary
19.95 - 21 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Columbus, Ohio. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. As part of the team, you will engage with customers, handle inquiries, and ensure smooth order processing. Responsibilities: • Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions. • Manage order entries and updates in the system with attention to detail. • Provide support in handling both inbound and outbound calls to address customer needs. • Maintain clear and detail-oriented communication with clients and team members. • Generate reports to track customer service metrics and order statuses. • Collaborate with internal departments to resolve customer issues efficiently. • Ensure compliance with company policies and procedures in all interactions. • Handle escalated issues with a detail-oriented and problem-solving mindset. • Participate in training sessions to enhance product knowledge and service skills.
2026-03-30T00:00:00Z

Customer Service Representative

Newark, NJ
onsite
Temporary
16 - 18 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-04-02T00:00:00Z

Customer Service Representative

Charlotte, NC
onsite
Temporary
20 - 21 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will play a pivotal part in coordinating service requests and maintaining effective communication with vendors, technicians, and residents. This is a long-term contract opportunity within the dynamic Real Estate & Property industry, offering a chance to contribute to high-quality customer experiences. Responsibilities:• Manage communication with contracted technicians, including dispatching, scheduling, and providing clear expectations regarding work scopes.• Review maintenance chargebacks to verify legitimacy and authorize resident account charges when appropriate.• Ensure service calls are completed satisfactorily, representing both the company and client interests.• Address emergency service requests and escalations promptly and with a focus on customer satisfaction.• Build and sustain strong, detail-oriented relationships with vendors and technicians.• Respond to vendor inquiries, quotes, and concerns within a 24-hour timeframe.• Handle resident complaints, escalating issues when necessary.• Coordinate in-house service appointments directly with residents.• Arrange move-out inspections with residents and assign tasks to field project managers.• Record service requests from residents in the Service Maintenance Portal efficiently and accurately.
2026-04-01T00:00:00Z

Customer Service Representative

Syracuse, NY
onsite
Temporary
18 - 21 USD / Hourly
We are seeking a professional and customer-focused Customer Service Representative to serve as a key point of contact for customers. This role is responsible for providing exceptional service, addressing inquiries, resolving issues, and ensuring a positive customer experience.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner</li><li>Provide accurate information regarding products, services, policies, and procedures</li><li>Resolve customer concerns, complaints, or issues while maintaining a positive and solutions-oriented approach</li><li>Document customer interactions and maintain accurate records in internal systems</li><li>Process orders, returns, exchanges, or account updates as needed</li><li>Escalate complex issues to appropriate internal teams when necessary</li><li>Follow established procedures and customer service standards</li><li>Contribute to a positive team environment and support departmental goals</li></ul>
2026-03-27T00:00:00Z

Customer Service Representative

Greenville, SC
onsite
Contract / Temporary to Hire
18.05 - 20.9 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Greenville, South Carolina. In this Contract to permanent role, you will play a key part in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining accurate records. This position requires strong organizational skills, attention to detail, and the ability to effectively manage time in a fast-paced environment. Responsibilities: • Engage with customers to provide information about products and assist with order inquiries. • Process and input customer orders accurately into the system. • Act as a floater to support various administrative and operational tasks as needed. • Collaborate with distributors to ensure timely processing and delivery of orders. • Handle inbound and outbound calls to address customer needs and resolve issues. • Maintain accurate records and ensure data integrity for all transactions. • Utilize numerical skills to calculate order details and verify information. • Monitor schedules and prioritize tasks to meet deadlines efficiently. • Communicate effectively with team members and customers to ensure smooth operations.
2026-03-30T00:00:00Z

Customer Service Representative

Atlanta, GA
onsite
Contract / Temporary to Hire
22.3535 - 25.883 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic and collaborative environment. The ideal candidate will bring strong interpersonal skills, attention to detail, and a passion for delivering exceptional service to internal and external customers. Responsibilities: • Respond promptly to inbound and outbound customer inquiries, ensuring accurate and timely communication. • Process customer orders efficiently using internal systems, maintaining a high degree of accuracy. • Collaborate with the production team to ensure orders are produced and shipped on schedule. • Utilize tools such as Oracle, Excel (including pivot tables and VLOOKUP functions), and other relevant software to manage data and support customer needs. • Maintain a thorough understanding of customer requirements to provide tailored solutions. • Address and resolve customer issues or concerns with attention to detail and effectiveness. • Document all customer interactions and transactions for future reference and reporting. • Support call center operations by handling a high volume of calls with efficiency. • Act as a liaison between customers and internal departments to facilitate seamless service delivery.
2026-04-03T00:00:00Z

Customer Service Representative

Falls Church, VA
onsite
Temporary
22 - 23 USD / Hourly
Our company is seeking a customer-focused, detail-oriented Customer Service Representative to join our administrative and office support team. This essential role serves as the first line of contact for our clients and customers, handling inquiries with professionalism and efficiency. The ideal candidate has excellent communication skills, thrives in fast-paced environments, and is committed to delivering outstanding service. Able to work onsite Monday through Friday Responsibilities: <ul><li>Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.</li><li>Resolve product or service issues by clarifying complaints, determining cause, and offering viable solutions.</li><li>Maintain detailed records of customer interactions, processing orders, forms, applications, and requests.</li><li>Collaborate with internal teams to support client satisfaction and issue resolution.</li><li>Meet established performance metrics for accuracy, handling time, and customer satisfaction.</li><li>Support other administrative duties, as needed.</li></ul>
2026-03-24T00:00:00Z

Customer Service Representative

Saint Albans, WV
onsite
Temporary
22 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in St. Albans, West Virginia. This role focuses on ensuring exceptional customer experiences through effective communication, accurate order processing, and proactive issue resolution. As a key member of our team, you will manage the complete lifecycle of customer orders while collaborating across departments to ensure seamless service delivery. This is a long-term contract position offering stability and growth opportunities. Responsibilities: • Accurately verify shipping, billing, pricing, and purchase order information to ensure smooth order processing. • Enter detailed instructions and customer requests into the system, ensuring all special requirements are documented. • Maintain and update customer files with relevant information, including pricing, new items, address changes, and delivery preferences. • Provide support to sales staff by addressing inquiries and offering assistance while they are in the field. • Communicate regularly with internal and external customers to address issues and provide updates. • Collaborate with team members on data entry and order intake, offering support to other Customer Service Representatives as needed. • Audit customer purchase orders to confirm pricing, quantities, terms of sale, shipping details, and special instructions. • Document and resolve customer complaints effectively to maintain satisfaction and trust. • Process product returns promptly while adhering to documented procedures and company policies. • Ensure compliance with safety, quality, and regulatory standards across all daily functions and customer interactions.
2026-04-03T00:00:00Z

Customer Service Representative

Dayton, OH
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join a non-profit organization in Dayton, Ohio. In this Contract to permanent position, you will play a vital role in supporting individuals transitioning from public housing to homeownership. This role requires strong organizational skills, excellent communication abilities, and a passion for helping others achieve their goals. Responsibilities:• Manage cases effectively, ensuring participants meet specific criteria for program eligibility.• Collaborate with public housing residents and voucher holders to explore pathways to homeownership.• Facilitate funding allocation by tracking participant progress and ensuring grant requirements are met.• Conduct meetings at various locations, delivering presentations and engaging with diverse groups.• Maintain detailed records and meet deadlines associated with grant funding and program requirements.• Provide consistent follow-up with participants to ensure they remain on track with the program objectives.• Assist with administrative tasks, including order entry and eligibility verification.• Respond to inbound and outbound calls with professionalism and a customer-focused approach.• Offer solutions to address challenges participants may face during their journey to homeownership.• Work closely with internal teams to ensure grant compliance and program success. For immediate consideration, call 937.224.8326.
2026-03-18T00:00:00Z

Customer Service Representative

Washington, DC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. In this role, you will assist individuals on the housing waitlist and those applying for it by providing exceptional service and administrative support. This is a long-term contract position offering stability and an opportunity to make a meaningful impact. Responsibilities: • Provide assistance to customers on the housing waitlist or those seeking to apply, ensuring all inquiries are handled promptly and professionally. • Collect, manage, and organize physical documents from customers while maintaining accurate records. • Update and maintain the company database with customer information and application details. • Scan and file documents efficiently to ensure easy access and secure storage. • Perform various clerical and administrative tasks to support the team’s operations. • Answer inbound calls from customers and respond to inquiries with clarity and professionalism. • Make outbound calls when necessary to follow up on customer requests or document submissions. • Ensure high levels of customer satisfaction by addressing concerns and resolving issues effectively. • Collaborate with other team members to improve processes and enhance service quality. • Uphold confidentiality and accuracy in all customer interactions and data handling.
2026-04-02T00:00:00Z