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284 results for Customer Service Manager jobs

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Customer Service Manager

Buffalo, NY
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Robert Half Permanent Placement is partnering with a great company in Buffalo, NY on their search for a Customer Service Manager to join their thriving business. For 40+ years, our great client has been providing integral products that help people across the country lead an independent lifestyle. This is an in-office role with a starting salary of $65K - $75K and includes a full benefits package. The ideal candidate will bring leadership mindset and experience side by side with operational excellence. Responsibilities include but not limited to: <ul><li>Lead and develop a customer service team while overseeing staffing, scheduling, and performance management</li><li>Manage daily call center operations ensuring optimal staffing levels, service levels, and efficient handling of inbound customer inquiries</li><li>Monitor key customer service metrics including call volume, response times, abandonment rates, and overall team performance</li><li>Drive continuous improvement through call quality monitoring, employee training, coaching, and customer service best practices</li><li>Oversee accurate and timely order processing by ensuring data integrity, order accuracy, and resolution of complex customer issues</li><li>Partner with sales and cross-functional teams to streamline order fulfillment, improve processes, and enhance the customer experience</li><li>Develop customer communication strategies for order updates, backorders, returns, and proactive follow-up to maximize customer satisfaction</li><li>Maintain product knowledge resources, coordinate ongoing product training, and leverage customer feedback to improve service, processes, and knowledge base content</li></ul>
2026-06-30T00:00:00Z

Customer Service Manager

Orchard Park, NY
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Jenny Bour with Robert Half is working with a growing organization that is looking for a Customer Service Manager to join their team! The Customer Service Manager plays a key role in delivering a clear, accurate, and positive client experience. This position oversees day-to-day customer account operations while serving as a primary resource for individuals navigating billing, payments, and account-related inquiries. The ideal Customer Service Manager candidate brings a strong customer-first mindset, proven leadership ability, and a solid understanding of financial processes. Key Responsibilities:<ul><li>Lead Customer Service Operations & Team Performance</li><li>Provide strategic and daily oversight of account-related functions including billing, payments, refunds, and collections. Supervise, coach, and develop team members to ensure high performance.</li><li>Monitor key performance indicators and ensure accurate account reconciliation and reporting.</li><li>Deliver a Customer-Centered Experience</li><li>Handle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills.</li><li>Oversee payment plans and support solutions designed to improve customer access and satisfaction.</li><li>Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams.</li></ul>
2026-06-10T00:00:00Z

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-06-15T00:00:00Z

Customer Service Manager

Englewood Cliffs, NJ
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Customer Service Manager to lead customer support operations for a consumer products organization in Englewood Cliffs, New Jersey. This Long-term Contract opportunity is ideal for someone who combines strong service leadership with a hands-on approach to team performance, customer engagement, and process improvement. The role partners closely with marketing leadership to strengthen the customer experience across service channels while maintaining high standards for responsiveness and issue resolution. Responsibilities: • Direct day-to-day customer service activities and guide the team to deliver timely, consistent support across multiple communication channels. • Oversee customer account inquiries, service requests, and escalated concerns to ensure issues are resolved accurately and professionally. • Monitor service performance metrics, identify trends, and implement improvements that enhance customer satisfaction and operational efficiency. • Coordinate scheduling and workflow priorities to maintain coverage, balance workloads, and support business needs throughout the week. • Use platforms such as Microsoft Office and customer service systems, including Zendesk or similar tools, to track cases, document activity, and report results. • Collaborate with marketing and cross-functional stakeholders to align customer communications with brand standards and broader business objectives. • Support digital engagement efforts through social listening and related customer interaction tools when applicable. • Contribute to process updates, platform enhancements, or service-related operational changes as needed to improve the support environment.
2026-06-29T00:00:00Z

Customer Service Manager

Louisville, KY
onsite
Temporary to Hire
26 - 30 USD / Hourly
We are looking for an experienced Customer Service Manager to lead service operations and support a high-quality customer experience in Louisville, Kentucky. This contract to hire position is ideal for someone who excels at team coordination and customer account support. The right candidate will bring strong organization, sound judgment, and the ability to keep service activities running smoothly while maintaining excellent communication with customers and internal teams. The Customer Service Manager role is onsite Monday - Friday, 8am-5pm. Responsibilities of Customer Service Manager:• Lead daily customer service activities to ensure timely, attentive, and solution-focused support across all customer interactions.• Oversee customer accounts by addressing service needs, resolving concerns, and maintaining strong ongoing relationships.• Coordinate work assignments and service requests using computer-aided dispatch tools to improve response times and operational efficiency.• Manage job scheduling activities, balancing priorities and available resources to keep appointments and service commitments on track.• Support performance by guiding staff, monitoring service quality, and encouraging consistent customer care standards.• Handle escalated issues with a calm, practical approach, working across teams to reach effective resolutions.• Track service metrics and operational trends to identify opportunities for process improvement and stronger customer outcomes.• Collaborate with internal departments to ensure accurate communication, smooth service delivery, and dependable follow-through on customer needs.
2026-07-01T00:00:00Z

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-06-02T00:00:00Z

Customer Service Supervisor

Bristol, PA
onsite
Temporary to Hire
20 - 24 USD / Hourly
Highly regarded organization in greater Philadelphia is seeking a Customer Service Lead for a possible temporary opportunity. This role is on-site and will begin immediately. RESPONSIBILITIES: • Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume. • Collaborate with cross functional departments on DTC customer service programs • Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience • Lead the team in providing responses through SMS, chat, email, and phone • Assist in training, workforce management, and budget management for the team. • Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards. • Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner. • Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions. • Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements. • Prepare team reports and analyze performance statistics. • Build a team environment through regular contact, training, communication, and meetings with staff and team members. • Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction. • Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved. • Perform other duties as assigned. MUST REQUIREMENTS: • A minimum of 5-7 years of previous supervisory or management experience. • Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required. • Strong interpersonal, writing, and problem-solving skills. • Capability to lead and coach multiple teams while handling various issues simultaneously. • Ability to promote teamwork and foster high employee morale. • Strong listening skills. For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
2026-07-01T00:00:00Z

Customer Service Supervisor

El Dorado Springs, MO
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Supervisor to lead daily support operations for a Contract position based in El Dorado Springs, Missouri. This role is ideal for someone who can guide a customer service team, maintain high service standards, and ensure efficient call center performance. The successful candidate will balance hands-on customer support with team leadership, helping drive consistent service quality and timely issue resolution. Responsibilities: • Direct day-to-day activities of the customer service team to support productivity, service quality, and response time goals. • Provide coaching, guidance, and performance feedback to representatives to strengthen team effectiveness and customer interactions. • Monitor call center workflows and staffing needs to help ensure smooth operations throughout each shift. • Address escalated customer concerns with professionalism, working toward prompt and practical solutions. • Review service metrics and team performance data to identify trends and recommend operational improvements. • Promote strong customer care practices by reinforcing service expectations and accountability across the team. • Partner with leadership and internal teams to communicate priorities, resolve service issues, and support ongoing process updates.
2026-06-29T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-06-25T00:00:00Z

Customer Service Specialist

Neenah, WI
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience. Responsibilities:• Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process.• Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience.• Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps.• Coordinate appointments and support movement of promising opportunities through the sales pipeline.• Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement.• Handle email and phone communications with care while managing multiple browser-based tools and customer records.• Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate.• Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness.
2026-06-24T00:00:00Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-06-24T00:00:00Z

Customer Service and Operations Manager

North Liberty, IA
onsite
Temporary to Hire
38 - 44 USD / Hourly
Robert Half is partnering with a well-established organization in the distribution space to hire a Customer Service and Operations Manager. This role is responsible for leading all aspects of the customer service function, including team leadership, order management, and cross-functional coordination with sales, warehouse operations, and vendors.This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and enjoys balancing team management with operational execution. Key Responsibilities<ul><li>Lead, manage, coach, and develop a team of Customer Service Representatives and purchasing personnel</li><li>Oversee end-to-end order processing, including order entry, pricing verification, and invoicing</li><li>Collaborate closely with sales, warehouse operations, and vendors to ensure seamless service delivery</li><li>Act as the primary escalation point for customer issues and drive timely resolution</li><li>Support warehouse coordination including shipment prioritization, inventory handling, and problem-solving</li><li>Review and manage inventory activities including adjustments, transfers, returns, and reconciliations</li><li>Ensure accurate documentation and compliance with shipping, receiving, and billing processes</li><li>Maintain and update inventory records and oversee year-end reconciliation efforts</li></ul> Operations & Office Oversight<ul><li>Coordinate shipping and receiving processes, including documentation and inventory commitments</li><li>Work within ERP systems for order management, inventory tracking, and reporting</li><li>Approve vendor invoices and manage petty cash reconciliation</li><li>Serve as ISO coordinator and support compliance-related initiatives</li><li>Act as liaison with external partners such as warehouses and property management</li></ul>
2026-07-01T00:00:00Z

Customer Account Manager

Elma, NY
onsite
Temporary / Contract
31 - 44 USD / Hourly
We are looking for a Customer Account Manager to join a team in Elma, New York, in a Contract position. This role will serve as a key point of contact for customer accounts, balancing strong client partnerships with careful attention to commercial performance, contract obligations, and service delivery. The position works closely with cross-functional teams to support pricing, forecasting, issue resolution, and business planning while helping leadership stay informed on account and product line results. Responsibilities:• Manage day-to-day customer relationships and act as a dependable contact for account-related needs and inquiries.• Partner with business leadership and internal departments to support delivery commitments, production timelines, and effective resolution of customer issues.• Track account activity to confirm adherence to contract terms and protect both service expectations and business performance.• Prepare cost analyses and develop pricing proposals for leadership review and approval.• Review customer scorecard metrics, challenge inaccurate results when needed, and identify opportunities to improve performance.• Analyze sales, bookings, and product line trends, then produce recurring reports and forecasts for management review.• Contribute data and insights used in the development of the annual business plan.• Work with customer support, production, engineering, quality, and sales teams to address product line concerns and maintain account health.• Help assemble and deliver account and product line updates for management and leadership audiences.• Carry out additional related responsibilities as needed to support business objectives.
2026-06-19T00:00:00Z

Customer Account Manager

Dallas, TX
onsite
Temporary / Contract
25 - 25 USD / Hourly
Our client, a growing logistics and shipping company, is seeking an experienced Account Manager to serve as the primary point of contact for key client accounts. This role is responsible for building strong customer relationships, ensuring service excellence, coordinating with internal operations teams, and identifying opportunities to grow existing business.The ideal candidate will have experience in transportation, freight, shipping, or supply chain environments and be comfortable managing multiple accounts in a fast-paced setting.Key Responsibilities<ul><li>Manage a portfolio of client accounts and serve as the main point of contact for day-to-day needs</li><li>Build and maintain strong client relationships to ensure satisfaction, retention, and long-term partnership</li><li>Coordinate with operations, dispatch, customer service, and billing teams to ensure timely and accurate service delivery</li><li>Monitor shipments, resolve service issues, and provide proactive updates to customers</li><li>Identify opportunities to expand services within existing accounts</li><li>Prepare account reports, track service metrics, and communicate performance results to clients and leadership</li><li>Support pricing discussions, contract renewals, and service agreements</li><li>Address customer concerns with urgency and professionalism while ensuring timely resolution</li><li>Maintain accurate client records, activity notes, and account updates in CRM systems</li><li>Partner cross-functionally to improve processes and enhance the overall customer experience</li></ul>
2026-06-23T00:00:00Z

Customer Service Representative

Oakland, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a detail-focused Customer Service Representative to support a manufacturing team in Oakland, New Jersey. This Long-term Contract opportunity is ideal for someone who can coordinate order-related activity, maintain accurate reporting, and keep communication moving across sales, engineering, production, and leadership. The position is onsite and requires a highly organized individual who is comfortable managing administrative processes, tracking project status, and presenting updates in meetings. Responsibilities: • Manage incoming customer order activity by coordinating updates across internal teams and ensuring information is processed accurately and on time. • Maintain and refine Excel-based trackers to monitor confirmed projects, status changes, and outstanding items requiring follow-up. • Generate operational and customer service reports from Oracle and other internal systems to support leadership decision-making. • Compile daily, weekly, and monthly reporting for customer service and broader business needs with a strong focus on accuracy. • Communicate with sales, engineering, and production teams to gather current project details and resolve missing or unclear information. • Support leadership with behind-the-scenes administrative work, including documentation updates, report preparation, and status tracking. • Participate in recurring sales meetings and contribute clear updates on project activity, customer issues, and reporting insights. • Present collected data and project information during conference calls or internal meetings when needed. • Monitor key metrics and keep records current to help the department stay organized in a fast-moving environment.
2026-06-30T00:00:00Z

Customer Service Representative

Cincinnati, OH
onsite
Temporary / Contract
18 - 25 USD / Hourly
Position OverviewWe are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. This role is responsible for providing exceptional service to customers, resolving inquiries, processing orders, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and thrives in a fast-paced environment.Key Responsibilities<ul><li>Serve as the first point of contact for customers via phone, email, and in person.</li><li>Respond to customer inquiries and resolve issues in a timely and professional manner.</li><li>Process orders, requests, and account updates accurately.</li><li>Maintain detailed customer records and documentation.</li><li>Coordinate with internal departments to ensure customer needs are met.</li><li>Follow up on customer concerns and ensure satisfactory resolution.</li><li>Assist with scheduling, data entry, filing, and administrative support as needed.</li><li>Maintain a positive and professional attitude when handling customer interactions.</li><li>Support office operations and contribute to a team-oriented environment.</li></ul>Preferred Experience<ul><li>Customer Service</li><li>Administrative Support</li><li>Call Center Operations</li><li>Order Processing</li><li>Reception/Front Desk</li><li>Data Entry</li><li>Retail or Hospitality Experience</li><li>CRM Systems</li></ul>Key Skills<ul><li>Customer Relations</li><li>Communication</li><li>Problem Solving</li><li>Data Entry</li><li>Organization</li><li>Time Management</li><li>Conflict Resolution</li><li>Multi-Tasking</li><li>Teamwork</li><li>Professionalism</li></ul>Why Join Us?<ul><li>Stable and growing company</li><li>Positive team environment</li><li>Opportunity for advancement</li><li>Competitive compensation and benefits</li><li>Convenient Hyde Park location</li></ul>
2026-06-19T00:00:00Z

Customer Service Representative

Hickory, NC
onsite
Temporary / Contract
18 - 23 USD / Hourly
Position OverviewWe are seeking a reliable and professional Customer Service Representative to support daily customer interactions and ensure a positive service experience. This role will handle inbound and outbound communications, resolve customer inquiries, and maintain accurate records in internal systems.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve issues related to orders, billing, account updates, and general service questions</li><li>Document all interactions accurately within the company’s CRM system</li><li>Maintain a high level of customer satisfaction through clear communication and problem-solving</li><li>Escalate complex issues as needed to appropriate departments</li><li>Meet performance metrics including response time, call quality, and resolution goals</li><li>Support additional administrative or customer support tasks as needed</li></ul>
2026-06-25T00:00:00Z

Customer Service Representative

Miami, FL
onsite
Temporary / Contract
17 - 20 USD / Hourly
Some of the responsibilities include:• Maintaining and updating customer pricing information in SAP.• Processing customer orders received by phone and email in a timely and accurate manner.• Entering sales orders, verifying pricing and quantities, and sending order confirmations.• Monitoring open orders and helping ensure deliveries stay on schedule.• Assisting the sales team with customer inquiries, account support, and order-related questions.• Working closely with warehouse and logistics teams to coordinate accurate and on-time shipments.• Managing customer records, product availability information, and pricing updates.• Preparing sales reports and assisting with general reporting needs.• Communicating directly with customers regarding orders, product information, and any concerns that arise.• Supporting marketing initiatives, promotions, and customer outreach efforts.• Assisting with invoicing, payment tracking, and coordination with the finance team.• Helping onboard new customers and improve order-processing workflows.• Providing administrative support to the sales team, including scheduling meetings, preparing reports, and creating presentations.This is a great opportunity for someone who enjoys customer interaction, working cross-functionally with multiple departments, and being involved in both sales support and operational processes.
2026-06-15T00:00:00Z

Customer Service Representative

Lansing, MI
onsite
Temporary to Hire
14.25 - 15.5 USD / Hourly
We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate order processing in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are M-F between 12 noon and 8pm, Saturday and Sunday, 11am-7pm. Responsibilities:• Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach.• Place outbound calls as needed to gather information, provide updates, or support customer outreach efforts.• Enter orders and customer details into internal systems while maintaining a high level of data accuracy.• Respond to customer questions, resolve routine issues, and escalate more complex concerns when appropriate.• Maintain clear and courteous communication across every interaction to ensure a positive customer experience.• Manage workload effectively within a fast-paced call center environment while meeting scheduling expectations.• Follow established procedures, call handling standards, and documentation practices for each customer interaction.
2026-06-25T00:00:00Z

Customer Service Representative

Petersburg, VA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This role is well suited for someone who stays composed in a busy environment, learns new processes quickly, and takes pride in delivering accurate, dependable support. You will serve as a key point of contact for customers while contributing to a collaborative, long-standing team that values professionalism, approachability, and long-term growth. Responsibilities: • Respond to incoming customer calls and messages with professionalism, clarity, and a service-focused approach. • Enter and update orders accurately, ensuring customer information, product details, and related records are complete and correct. • Support customers with questions, order status updates, and issue resolution through both inbound and outbound communication. • Maintain careful attention to detail when handling account information, documentation, and service requests. • Prioritize multiple tasks in a fast-paced setting while remaining calm and effective under pressure. • Work closely with team members to provide consistent service and contribute to a positive, cooperative work environment. • Learn company procedures, products, and service expectations quickly in order to become productive in the role. • Assist with follow-up activities and process-related tasks as needed to help the team meet customer and operational goals.
2026-06-30T00:00:00Z

Customer Service Representative

Decatur, GA
onsite
Temporary / Contract
23 - 27 USD / Hourly
Job Summary:We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills. Key Responsibilities:<ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul>Success Measures:<ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
2026-06-12T00:00:00Z

Customer Service Representative

Saint Petersburg, FL
onsite
Temporary to Hire
17 - 18 USD / Hourly
We are looking for a compassionate Customer Service Representative to serve as a welcoming first point of contact for clients seeking behavioral health support in St. Petersburg, Florida. This contract-to-permanent opportunity is ideal for someone who can provide calm, respectful service in sensitive situations while keeping front-desk and scheduling activities organized. The person in this role will help create a positive experience for clients, visitors, and staff by combining strong communication skills with accuracy, courtesy, and empathy. Responsibilities: • Welcome clients, visitors, and team members with a detail-oriented and supportive approach at designated outpatient sites. • Manage check-in and check-out activities efficiently while verifying and updating client information for accuracy. • Coordinate appointments for clients and providers, including outreach for confirmations and follow-up related to missed visits. • Accept payments, provide receipts, and reconcile the cash drawer at the end of each assigned shift. • Partner with clinical teams to help maintain smooth movement of clients through scheduled services and address pending concerns. • Carry out assigned opening and closing tasks to keep the front office prepared for daily operations. • Route incoming faxed documents and support timely administrative distribution when needed. • Gather client feedback through satisfaction surveys and support accurate data entry in agency systems. • Travel to other local service locations when coverage is needed, with mileage reimbursement provided for eligible daytime travel.
2026-06-30T00:00:00Z

Customer Service Representative

Buffalo, NY
onsite
Permanent / Full Time
37440 - 47840 USD / Yearly
Robert Half Permanent Placement is partnering with a great company in Buffalo, NY on their search for a Customer Service Representative to join their thriving business. This is an in-office role with a starting wage of $18 - $23 per hour based on experience and includes a full benefits package. The ideal candidate will bring a customer service mindset side by side with excellent attention to detail. Responsibilities include but not limited to: <ul><li>Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries while providing accurate product information and resolving issues with professionalism and empathy</li><li>Process customer orders received by phone, email, fax, and online, ensuring accuracy, timely completion, and compliance with customer-specific requirements</li><li>Partner with the sales team to support customer accounts, coordinate order fulfillment, and provide responsive service throughout the order lifecycle</li><li>Maintain comprehensive product knowledge through ongoing training to confidently recommend solutions and assist customers, including a large senior customer base</li><li>Manage catalog requests, returns, and customer documentation while maintaining accurate records and supporting daily administrative operations </li><li>Utilize Microsoft Office and internal business systems to efficiently manage customer interactions, order processing, and data entry in a fast-paced environment</li></ul>
2026-06-30T00:00:00Z