<p>On Behalf of our client we are looking for an experienced and motivated Customer Service Manager to lead a customer service team in Elkhart, Indiana. This role involves overseeing daily operations, ensuring excellent service delivery, and fostering a collaborative and highperforming work environment. The ideal candidate will bring strong leadership skills and a dedication to enhancing both employee and customer experiences.</p><p><br></p><p>Compensation: $60,000-$70,000 + 10% Bonus</p><p>8:00am-5:00pm– Onsite</p><p>Benefits: Medical, Dental, Vision, 401k, PTO </p><p><br></p><p><strong><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</em></strong></p><p><br></p><p>Responsibilities:</p><p>• Lead and mentor the customer service team</p><p>• Cultivate a positive and productive team atmosphere</p><p>• Oversee daily customer service operations, ensuring efficient handling of inquiries, service requests, and escalations.</p><p>• Address operational challenges to improve customer satisfaction</p><p>• Provide administrative support to the District Manager</p><p>• Supervise office operations, including clerical tasks, records management, and workflow coordination.</p><p>• Organize and execute training programs, workshops, meetings, and special events to support team development.</p><p>• Make sure KPI's are met total calls, abandoned calls, wait times, etc. </p><p>• Recommend and implement process improvements to enhance service quality and operational efficiency.</p>
<p>We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency. </p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth.</p><p>• Respond promptly to inquiries, resolving concerns efficiently and professionally.</p><p>• Manage customer service operations for online sales and remote showroom support.</p><p>• Provide sales assistance and support for assigned representative showrooms.</p><p>• Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products.</p><p>• Gain comprehensive product knowledge to effectively communicate features and benefits to clients.</p><p>• Build and maintain strong relationships with customers to encourage repeat business.</p><p>• Process and oversee sales orders, including delivery coordination and payment execution.</p><p>• Address returns and claims, coordinating with carriers and ensuring proper documentation.</p><p><br></p>
<p>Job Summary</p><p>Permanent Hire Opportunity</p><p>This position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.</p><ul><li><strong>Sales Partner Management</strong>: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
<p>We are looking for a Store Manager to join our team in Fairfield, California. This is a contract-to-permanent position within the wholesale distribution industry. The ideal candidate will oversee customer service operations, ensuring excellent service delivery and maintaining high standards of customer satisfaction. This role requires strong leadership and organizational skills to effectively manage teams, address customer needs, and contribute to the company’s success.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage customer service teams to ensure consistent, high-quality customer interactions.</p><p>• Develop and implement strategies to improve customer satisfaction and resolve complaints effectively.</p><p>• Manage scheduling and staffing decisions to ensure adequate coverage and optimal service levels.</p><p>• Conduct regular training sessions to enhance team performance and ensure compliance with company policies.</p><p>• Oversee inventory management and ensure accurate tracking and replenishment of products.</p><p>• Monitor compliance with safety and security protocols, addressing any discrepancies promptly.</p><p>• Conduct market research to identify opportunities for improving customer service and understand competitor practices.</p><p>• Collaborate with loss prevention teams to safeguard company assets and reduce risks.</p><p>• Supervise merchandising efforts to maximize sales and ensure displays meet company standards.</p><p>• Address operational challenges by stepping into various roles as needed during peak times or staffing shortages.</p>
<p>We are looking for a skilled and proactive Customer Service Manager to oversee operational efficiency and team performance within a dynamic real estate environment. This short-term contract to permanent position is based in Jackson, Mississippi, and involves managing customer service processes, ensuring compliance, and fostering effective communication with clients and staff. The ideal candidate will possess strong organizational and leadership abilities while demonstrating expertise in customer service management.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and ensure employees meet contractual obligations related to mail services and operational requirements.</p><p>• Conduct interviews, onboard new talent, evaluate performance, and take disciplinary action as needed.</p><p>• Oversee employee time-off tracking and approvals to maintain workforce consistency.</p><p>• Prepare and submit monthly reports on mailroom and receptionist desk metrics.</p><p>• Enforce and maintain safety, environmental, and security standards in the workplace.</p><p>• Recommend process improvements to enhance operations, equipment usage, and customer satisfaction.</p><p>• Provide ongoing training and development opportunities for team members.</p><p>• Meet with clients to discuss management updates and fulfill contractual expectations.</p><p>• Manage administrative tasks such as scanning invoices, processing reimbursements, and handling vendor-related concerns.</p><p>• Coordinate conference room management, ensuring equipment functionality and supply availability.</p>
<p><strong>Customer Care Manager</strong></p><p>On-site | $47,000–$55,000 + Monthly Bonus | Full-Time</p><p><br></p><p>A growing organization is partnering with Robert Half to hire a hands-on, people-focused Customer Care Manager to lead their Customer Care team. </p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Lead and support the Customer Care/Appointment Center team</li><li>Coach team members through call reviews and scripting feedback</li><li>Drive performance across key KPIs (speed to lead, conversions, run rate, cancellations)</li><li>Create action plans to improve results</li><li>Assist with hiring, training, and performance evaluations</li><li>Handle escalated customer issues with professionalism</li><li>Oversee receptionist and inside sales support</li><li>Foster a positive, accountable, team-centered environment</li></ul><p><strong>Why This Role Matters</strong></p><p>You’ll shape the customer experience, coach a motivated team, and make a measurable impact on performance and culture.</p><p><br></p><p>Apply to share your resume and connect with our team today by calling (563) 359-7535.</p>
<p><strong><u>Customer Service & Operations Manager</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p><p>Robert Half is partnering with a leading distributor to fill a critical <strong><u>Customer Service & Operations Manager</u></strong>. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul><p><br></p><p><strong>For immediate consideration</strong>, please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com.</u> All inquiries will remain confidential.</p>
<p>Job Overview</p><p>This role is responsible for independently managing and responding to customer support communications, including emails, text messages, and support tickets. The position plays a key role in coordinating support visits, scheduling appointments, and sending reminders to clients and technicians.</p><p>In addition, this role provides remote assistance to both clients and technicians, supports troubleshooting efforts, and coordinates the replacement of defective products with manufacturers and vendors. The position also supports remote system programming and ongoing system maintenance.</p><p><br></p><p>Key Responsibilities</p><p>The successful candidate will consistently and independently perform the following duties:</p><ul><li>Monitor and respond to customer support emails</li><li>Review support tickets and initiate the support process</li><li>Coordinate and schedule support visits</li><li>Send appointment reminders via text and email</li><li>Schedule and manage client support appointments</li><li>Update and maintain internal support and scheduling systems</li><li>Coordinate appointments with clients, contractors, and property or house managers</li><li>Provide remote troubleshooting assistance to clients</li><li>Support technicians with remote troubleshooting needs</li><li>Coordinate defective product exchanges with manufacturers and vendors</li><li>Perform remote system programming and maintenance</li></ul><p>Qualifications & Experience</p><ul><li>C<strong>ustomer Support Experience:</strong></li><li> Prior experience handling customer support requests and service-related communications</li><li><strong>Scheduling & Coordination Skills:</strong> Strong ability to manage schedules and coordinate appointments with multiple stakeholders</li><li><strong>Communication Skills:</strong> Excellent written and verbal communication skills for client interaction, reminders, and troubleshooting support</li><li><strong>Organizational Skills:</strong> Ability to manage multiple tasks efficiently while maintaining accurate records</li><li><strong>Product Exchange Coordination:</strong> Experience coordinating product replacements or exchanges with vendors and manufacturers</li><li><strong>Technical Troubleshooting Knowledge:</strong> Comfort assisting with remote troubleshooting, system maintenance, and basic programming</li></ul><p><br></p><p>Equal Opportunity Employer</p><p>This organization is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.</p>
<p><strong>Summary</strong></p><p>The Low Voltage Service Manager leads a fast-paced service department responsible for installing, maintaining, and troubleshooting low voltage systems including security, access control, CCTV, data cabling, and related technologies.</p><p> </p><p>This role is critical in a hyper-growth environment and requires a leader who thrives in change, maintains composure under pressure, communicates clearly, and leads with accountability and humility. The ideal candidate is hands-on, solution-oriented, and focused on team success—not personal status.</p><p> </p><p><strong>Responsibilities</strong></p><p>Team Leadership & Culture</p><ul><li>Lead, train, and develop service technicians and coordinators in a high-expectation environment</li><li>Set clear standards for professionalism, communication, and accountability</li><li>Provide calm, direct leadership during high-pressure situations and escalations</li><li>Foster a team-first culture where respect, collaboration, and adaptability are non-negotiable</li></ul><p>Service Operations Management</p><ul><li>Schedule and dispatch technicians to meet aggressive service timelines</li><li>Ensure jobs are completed on time, within budget, and to quality standards</li><li>Actively identify operational gaps and coordinate potential implement process improvements</li></ul><p>Customer Relations</p><ul><li>Serve as the escalation point for service issues, maintaining a professional and composed demeanor at all times</li><li>Communicate clearly with customers, technicians, and leadership</li><li>Drive resolution, not excuses</li><li>Support service agreements and long-term customer satisfaction initiatives</li></ul><p>Compliance & Documentation</p><ul><li>Ensure all work complies with local codes</li><li>Maintain accurate service records, reports, and documentation</li><li>Enforce safety standards and company policies consistently</li></ul><p>Financial & Business Oversight</p><ul><li>Monitor labor costs, department budget, and profitability</li><li>Report on metrics and performance indicators to leadership</li><li>Identify opportunities for growth, efficiency, and scalability</li></ul><p><strong>Maintenance Program Development (Critical Function)</strong></p><ul><li>Design and launch preventive maintenance programs for low voltage systems</li><li>Create service agreement offerings, scopes, pricing models, and renewal processes</li><li>Partner with sales and leadership to convert install customers into maintenance clients</li><li>Establish inspection schedules, documentation standards, and reporting templates</li><li>Track recurring revenue, contract performance, and customer retention</li><li>Continuously improving the maintenance model to support long-term scalability</li></ul>
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p><strong>Job Title:</strong> Senior Customer Service Specialist</p><p><strong>Location:</strong> Meriden, CT (Onsite – local candidates only)</p><p><strong>Employment Type:</strong> Full-Time, Permanent</p><p><strong>Salary:</strong> Up to $70,000 annually</p><p><br></p><p>Our client has partnered exclusively with Robert Half in search of a Senior Customer Service Specialist with manufacturing industry experience to join a growing team local to Meriden, CT. This is a full-time, onsite role supporting customer accounts from order placement through fulfillment. The ideal candidate brings strong tenure, attention to detail, and confidence working with pricing, orders, and customer communication in a fast-paced manufacturing environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for assigned customer accounts</li><li>Process and track customer orders from entry through delivery</li><li>Manage pricing, quotes, and order adjustments accurately and efficiently</li><li>Coordinate with internal teams (production, planning, logistics, sales) to ensure timely fulfillment</li><li>Monitor order status and proactively communicate updates, delays, or changes to customers</li><li>Maintain accurate records within ERP/order management systems</li><li>Support account management tasks and build long-term customer relationships</li><li>Resolve customer issues professionally and efficiently</li></ul><p><strong>Qualifications:</strong></p><ul><li><strong>5+ years of steady experience</strong> in a customer service or order management role</li><li>Prior experience in a <strong>manufacturing environment required</strong></li><li>Proven experience with pricing and order processing</li><li>Strong customer communication and relationship management skills</li><li>High attention to detail and ability to manage multiple priorities</li><li>Comfortable working onsite in a fast-paced, team-oriented setting</li><li>Proficiency with ERP systems and Microsoft Office (Excel preferred)</li></ul><p><br></p><p>Interested and qualified candidates should apply by emailing their resume to:</p><p><strong>daniele.zavarella@roberthalf com</strong></p>
<p>Robert Half is currently working with a client on their search for a Customer Service Lead with excellent communication skills, strong interpersonal skills and a strong sense of urgency. As the Customer Service Lead, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/analyze feedback</p><p>· Assist in developing and improving customer policies and procedures</p><p>· Strategic Planning</p><p>· Monitor workload distribution and ensure adequate coverage</p><p>· Collaborate with other departments on best practices</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p><strong>Customer Service Representative – On-Site </strong></p><p>Are you ready to move beyond answering phones and take an active role in powering industry innovation? With our client, you’ll join a fast-growing global company and directly support world-class customers—guiding them through custom-engineered solutions that matter.</p><p>As a Customer Service Representative, you’ll be the key conduit between our clients and our talented teams, ensuring precision service, clear communication, and industry-leading support at every stage. If you’re detail-driven, self-motivated, and thrive in a high-growth environment, we want to hear from you.</p><p><strong>Position Overview</strong> Reporting to the Customer Service Manager, this on-site role is central to our customer experience and internal communications. You’ll directly impact customer satisfaction and operational excellence.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as both the first point of contact and primary solution-provider for customer inquiries, including order status, shipping updates, and expediting requests.</li><li>Respond to RFQs by coordinating with production to confirm pricing and lead times; prepare and deliver formal quotes per company procedures.</li><li>Accurately process new customer accounts, incoming orders, order changes, and acknowledgments; maintain updated customer database records.</li><li>Document all interactions, inquiries, and transactions with attention to accuracy and compliance.</li><li>Proactively communicate with customers and internal stakeholders to provide timely updates on lead times, delivery, and order progress.</li><li>Problem-solve issues by collaborating cross-functionally with production, sales, and finance teams; oversee RMA and credit dispute processes.</li><li>Organize digital files and generate reports using Microsoft 365, QuickBooks, and other business systems.</li><li>Continuously support process improvement and assist with additional duties as assigned.</li></ul><p><strong>Schedules Available:</strong></p><ul><li>8:00 AM – 5:00 PM EST</li><li>10:00 AM – 7:00 PM EST</li></ul><p><br></p>
We are looking for a motivated and experienced Customer Service Lead to manage and guide a team of customer service representatives in a dynamic call center setting. This position is based in Grand Rapids, Michigan, and offers the opportunity to work in the machinery manufacturing industry. As a Contract to permanent role, it is ideal for individuals seeking a long-term career path with growth potential. In this role, you will oversee daily operations, drive performance excellence, and ensure customer inquiries are handled swiftly and with attention to detail.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, fostering a positive and productive work environment.<br>• Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries.<br>• Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development.<br>• Resolve escalated customer issues with attention to detail and timeliness.<br>• Monitor service levels and call queues to ensure adherence to brand standards and service level agreements.<br>• Develop and implement training programs to enhance team skills and familiarity with company policies and products.<br>• Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency.<br>• Manage departmental reporting, warranty claims, and brand website listings.<br>• Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks.<br>• Support operational processes such as product returns, order audits, and system training for service partners.
We are looking for a motivated Customer Service Representative to join a leading machinery manufacturing company in Charlotte, North Carolina. In this Contract to permanent role, you will play a pivotal part in supporting aftermarket operations, ensuring seamless service for customers, and maintaining operational efficiency across teams. This position offers an exciting opportunity to contribute to a dynamic and growing organization while advancing your career in customer service and operational coordination.<br><br>Responsibilities:<br>• Act as the primary point of contact for customers, technicians, and branches, addressing service, parts, and warranty inquiries.<br>• Facilitate and troubleshoot escalations related to equipment, portal activities, and compliance programs.<br>• Collaborate with service managers and parts teams to track work orders, monitor inventory availability, and manage backorders.<br>• Coordinate preventative maintenance programs, service schedules, and contract updates to ensure fleet health and uptime.<br>• Standardize workflows across service, parts, and warranty operations, driving consistent processes and improvements.<br>• Assist with technician onboarding and training schedules, ensuring adherence to company policies and safety standards.<br>• Support reporting and tracking activities using internal systems and databases, providing valuable operational insights.<br>• Manage customer communications with clarity and professionalism, ensuring timely resolutions to inquiries.<br>• Partner with corporate leadership to uphold compliance and safety regulations.<br>• Identify opportunities for operational enhancements and contribute to continuous improvement initiatives.
<p>We are looking for a dedicated Inspection Reporting Admin to join our team in Carrollton, Texas. In this Contract to permanent position, you will play a pivotal role in coordinating service and inspection schedules, ensuring smooth communication between customers and technicians. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple priorities effectively.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and schedule service and inspection tickets promptly, ensuring deadlines are met.</p><p>• Maintain accurate and up-to-date customer information in the service management system.</p><p>• Dispatch technicians based on call type and customer requirements while considering geographical factors.</p><p>• Collaborate with the Service Manager and Sales team to address customer needs and resolve issues.</p><p>• Ensure inspection reports are completed accurately and delivered to end users within 24 hours.</p><p>• Organize required training, badging, or safety orientations before technicians perform work on-site.</p><p>• Monitor and forecast technician workloads for the next 30-60 days to optimize scheduling.</p><p>• Run reports for upcoming inspections and open work orders to ensure timely scheduling.</p><p>• Coordinate schedules with subcontractors and verify costs for inspections to adjust pricing if necessary.</p><p>• Maintain dashboards and portals to ensure all customer requests are scheduled efficiently.</p>
Our client is seeking a proactive and detail-oriented Administrative Assistant to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to permanent, fully remote (candidate has to be local to Pittsburgh as hiring manager resides in Pittsburgh.) Pay is $23-$25, depending on experience. <br> Key Responsibilities: • Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues. • Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction. • Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise. • Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships. • Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights. <br> Company Offers: • Fully remote work flexibility (based in locally in the Pittsburgh area) • Competitive salary and benefits package • Opportunities for detail oriented growth and development with a growing organization
<p>We are looking for an experienced Customer Service Representative to join our team in Houston, TX. This long-term contract position requires a detail-oriented individual with strong communication and organizational skills to manage a variety of customer-focused tasks and logistics operations. The ideal candidate will have extensive experience in customer service and be committed to delivering high-quality support that drives satisfaction and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support through effective communication and problem-solving.</p><p>• Manage and coordinate logistics operations to ensure smooth processes and timely resolutions.</p><p>• Address customer inquiries and complaints while maintaining a positive and detail-oriented demeanor.</p><p>• Collaborate with internal teams to streamline procedures and enhance customer satisfaction.</p><p>• Conduct research to resolve issues related to billing, claims, and revenue accounting.</p><p>• Oversee hiring and onboarding processes for new team members, ensuring adherence to company policies.</p><p>• Monitor customer feedback and implement strategies to improve service and public relations.</p><p>• Utilize CRM tools to track and manage customer interactions and maintain accurate records.</p><p>• Coordinate with suppliers and business units to optimize workflows and address concerns.</p><p>• Handle risk management and expense account procedures in compliance with company standards.</p>
<p>We are looking for a detail-oriented Sales Coordinator to join our team in the southeast metro. In this role, you will play a key part in managing customer orders, ensuring smooth communication between departments, and providing exceptional support throughout the sales process. If you thrive in a fast-paced environment and enjoy working collaboratively, this position is an excellent opportunity to grow your career.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the complete lifecycle of customer orders, from initial entry to final delivery.</p><p>• Collaborate effectively with Sales, Warehouse, Production, and Finance teams to ensure seamless operations.</p><p>• Plan and monitor shipments by aligning inventory and production schedules.</p><p>• Address and resolve any issues related to orders, shipments, or billing promptly.</p><p>• Maintain accurate and up-to-date records in internal systems.</p><p>• Communicate proactively with customers and internal teams to ensure satisfaction and efficiency.</p><p>• Monitor order statuses and provide timely updates to relevant stakeholders.</p><p>• Support invoice processing by ensuring all billing information is accurate and complete.</p><p>• Assist in identifying process improvements to enhance overall workflow.</p>
We are looking for an organized and detail-oriented Front Desk Coordinator to join our team in Beachwood, Ohio. This is a contract position lasting for two months, offering an excellent opportunity to contribute to a dynamic environment. The ideal candidate will provide outstanding customer service while managing front desk operations and supporting office activities.<br><br>Responsibilities:<br>• Serve as the primary receptionist, welcoming visitors and ensuring a positive first impression.<br>• Manage daily operations of the center, including coordinating meeting room setups and maintaining cleanliness.<br>• Assist with general administrative tasks, such as scheduling, document preparation, and correspondence.<br>• Support the office manager by handling delegated tasks and responsibilities.<br>• Utilize Microsoft Office Suite, including Excel and PowerPoint, to complete various projects and reports.<br>• Ensure meeting rooms are clean and organized, including light housekeeping and furniture arrangements.<br>• Address visitor inquiries and provide accurate information about the center's services.<br>• Maintain a detail-oriented approach and adhere to the business dress code.<br>• Collaborate with team members to ensure smooth daily operations.<br>• Handle additional duties as assigned to support the overall effectiveness of the center.
<p>At Robert Half, we connect skilled professionals with organizations committed to excellence and growth. Our client in the property management sector is seeking a Customer Service Agent to serve as a crucial liaison between tenants, property managers, and vendors. This role offers the opportunity to make a meaningful impact by delivering exemplary customer support in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt and courteous responses to tenant inquiries, service requests, and general questions</li><li>Assist with coordinating maintenance, repairs, and property services</li><li>Document all customer interactions and maintain accurate resident records</li><li>Support property managers by handling phone calls, emails, and walk-ins professionally</li><li>Resolve escalated issues quickly, maintaining positive relationships with tenants and stakeholders</li><li>Collaborate with vendors and contractors to ensure timely service delivery</li><li>Help with administrative tasks such as preparing notices, updating databases, and scheduling appointments</li><li>Uphold confidentiality and demonstrate a commitment to quality service</li></ul><p><br></p>
<p><strong>Customer Service Representative (Skilled)</strong></p><p><strong>Contract Length:</strong> 78‑Week Contract</p><p><strong>Pay:</strong> $20/hour (W2)</p><p><strong>Location:</strong> Remote or Central Time Zone Support (team operates in CST)</p><p><strong>Schedule:</strong> Standard business hours</p><p><strong>Job Summary</strong></p><p>We are seeking a skilled <strong>Customer Service Representative</strong> to support order management, issue resolution, and communication with internal teams and field representatives. The ideal candidate is a problem solver who enjoys investigating issues, navigating multiple systems, and ensuring a positive customer experience.</p><p>This role follows clearly defined procedures and guidelines, requiring the ability to handle routine tasks while exercising good judgment to resolve customer inquiries, claims, and complaints fairly and effectively. You will also contribute to customer education efforts and support continuous improvement initiatives based on customer feedback.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide customer support related to sales, order processing, installations, promotions, and general inquiries.</li><li>Maintain positive customer relationships through clear, timely, and professional communication.</li><li>Investigate and resolve customer complaints in alignment with applicable consumer laws and internal policies.</li><li>Handle order‑related tasks, including reviewing information, coordinating with representatives, and troubleshooting account issues.</li><li>Support organizational initiatives to educate customers and proactively address common questions.</li><li>Assist in developing and implementing improvements in response to customer survey insights.</li><li>Follow established procedures and work routines while adhering to defined guidelines and documentation standards.</li></ul><p><br></p>
<p>Do you love helping people, crushing challenges, and being the person everyone knows they can count on? Then you’ll fit right in! We’re looking for a Senior Customer Service Representative who brings upbeat energy, strong leadership, and next-level customer support skills.</p><p><br></p><p>What You’ll Be Doing</p><ul><li>Jump in to solve complex customer questions with confidence and a friendly attitude.</li><li>Support our team as a mentor, coach, and go-to problem solver.</li><li>Deliver excellent service through phone, email, chat, or in-person interactions.</li><li>Track and improve processes to create smoother, faster, better customer journeys.</li><li>Collaborate across departments to keep communication strong and solutions flowing.</li><li>Keep accurate records and help support department reporting.</li><li>Stay knowledgeable on products, policies, and updates — you’re the team’s resource!</li></ul><p><br></p>
<p>We are looking for an experienced Senior Customer Service Representative for a 4 month project. In this role, you will handle a variety of customer service tasks, ensuring accurate and timely resolution of inquiries and issues. This is contract position, offering an excellent opportunity to showcase your skills in communication, problem-solving, and teamwork.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via email, phone, and other communication channels, ensuring a high level of service.</p><p>• Investigate and resolve customer complaints or discrepancies by utilizing research methods and analytical skills.</p><p>• Collaborate with internal teams and external partners to address system errors and process issues.</p><p>• Handle accounts payable tasks, including invoice verification and resolving related discrepancies.</p><p>• Assist in troubleshooting technical or procedural issues to improve service efficiency.</p><p>• Maintain detailed records of customer interactions and transactions for future reference.</p><p>• Provide guidance and support to customers on various processes and services offered.</p><p>• Identify opportunities for process improvements and contribute to enhancing customer satisfaction.</p><p>• Ensure compliance with company policies and procedures while addressing customer needs.</p><p>• Act as a liaison between departments to facilitate seamless communication and resolution of issues. </p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
