1000 results for Customer Service Manager

Customer Service Manager We are seeking a Customer Service Manager to join our team, who will be primarily responsible for handling a team and managing communication from North America and Latin America. The role is based in Westen, North Carolina, and offers an exciting opportunity to work in a B2B and B2C environment, serving a diverse range of clients from large corporations to small businesses. Responsibilities:• Lead a diverse team of customer service professionals• Manage customer communication across North America and Latin America• Ensure efficient processing and follow-up of customer orders• Maintain and monitor customer accounts, taking appropriate action as needed• Develop and implement strategic customer service initiatives• Utilize CRM and other manufacturing organizational tools effectively• Oversee billing functions and manage accounts receivable• Resolve customer service inquiries in a timely and efficient manner• Contribute to leadership development and recruitment efforts• Ensure superior customer service standards are met and exceeded.

Customer Service Manager Robert Half is seeking a Customer Service Manager for a growing, successful company in New Jersey. You will manage an offshore team of call center representatives. Your main goal will be to enhance efficiency and customer satisfaction through effective leadership and training methods. **If you are local to the position, then this will be hybrid (1-2 days per week onsite) and Remote for those note commutable. Responsibilities:<ul><li>Coach, mentor, and evaluate your team's performance.</li><li>Improve process and procedures.</li><li>Create reports to analyze data to aid in performance management, procedure improvement, and strategic business decisions.</li><li>Communicate with different departments to advocate for the needs of customers.</li><li>Strive for high customer satisfaction scores.</li></ul>

Customer Service Manager We are in search of a Customer Service Manager to join our team in Compton, California. The role is pivotal in maintaining customer satisfaction and enhancing our industry reputation. This is a contract employment opportunity that will require you to oversee our customer service operations, ensure our customer service team delivers exceptional service to clients, and use customer service programs and systems to boost team productivity. Responsibilities: • Oversee and enhance customer service operations, ensuring the delivery of superior service to all clients. • Utilize customer relationship management (CRM) systems to streamline customer service processes and enhance productivity. • Implement ERP solutions to manage business processes, improving efficiency and service quality. • Train and guide the customer service team in using ADP for financial services, ensuring accurate and timely processing of customer transactions. • Leverage Avaya CMS to manage customer interactions, improving customer satisfaction and retention. • Respond to customer inquiries, resolving issues promptly and professionally. • Monitor customer accounts, identifying irregularities and taking appropriate action when necessary. • Perform auditing tasks to ensure compliance with industry standards and regulations. • Oversee billing functions, ensuring accurate and timely invoicing to customers. • Handle inbound calls, providing immediate assistance to customers and ensuring their concerns are addressed effectively.

Customer Service Manager Robert Half is currently working with a client on their search for a Customer Service Manager with non-profit experience. As the Customer Service Manager, you will oversee the proper processing and entry of warehouse inventory. This candidate will also direct data management, prepare documentation for packaging, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills. What you get to do everyday· POC for all warehouse communication· Answer and direct incoming calls· Account/Database Management· Order Management· Build strong customer relationships· Prepare labeling for outgoing packages· Troubleshoot data performance inquiries· Calendar Management

Customer Service Manager We are seeking a Customer Service Manager to join our team based in Norwood, Massachusetts. In this role, you will be responsible for leading the Customer Service team, setting and monitoring key performance indicators, as well as developing and implementing strategies to meet department and company goals. Responsibilities: • Lead and train the Customer Service team, maintaining accountability for productivity and accuracy • Develop and implement strategies to meet departmental and company objectives • Evaluate team performance, offering feedback and disciplinary action as necessary • Ensure adherence to standard operating procedures within the Customer Service team • Collaborate with other department managers to communicate company policy changes • Handle escalated customer service and department-specific issues • Propose adjustments to operational processes as required • Lead individual and team meetings, ensuring clear communication within the team • Manage workload distribution in accordance with specific department needs • Demonstrate exceptional customer service in all interactions Skills: • Strong communication and leadership abilities • Knowledge of compliance regulations and hiring processes • Ability to build and maintain effective employee relations • Proven record in managing customer service teams.

Customer Support Manager We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures. Responsibilities: • Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction. • Train new team members on our customer service policies and best practices. • Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints. • Regularly review customer interactions for quality assurance and identify areas for improvement. • Keep the team updated on changes to company products and services. • Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals. • Identify and recommend improvements to our customer service procedures to senior management. • Support both internal and external customers as needed. • Ensure all customer inquiries and issues are resolved promptly and professionally. • Monitor team performance and conduct regular quality control to minimize errors. Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.

Customer Support Representative We are offering a permanent employment opportunity for a Customer Support Representative in the Medical Devices industry, based in Atlanta, Georgia. This role encompasses a blend of customer service and technical support responsibilities, where you will ensure our customers, sales representatives, and clinicians receive outstanding assistance. Responsibilities: • Efficiently handle inbound calls and emails, offering technical troubleshooting and customer service response. • Maintain comprehensive records and documentation of customer interactions and actions. • Conduct thorough investigations, assessments, and resolutions of issues in line with company guidelines and policies. • Communicate unresolved issues to the Customer Service Manager. • Educate customers on the full range of our products and services. • Play a proactive role in retaining customers through superior customer service and technical support. • Collaborate with a diverse team to deliver excellent customer service. • Demonstrate competence in using industry-standard applications like Microsoft Office, Internet Explorer, Remote Support Tools, Windows, SQL. • Exhibit strong analytical and reasoning skills to troubleshoot issues effectively over the phone. • Show great attention to detail, multi-tasking ability, and resilience under pressure. • Communicate technical issues in a comprehensible manner to non-technical customers. • Utilize Salesforce for customer management and support.

Customer Support and Continuous Improvement Administrator We have a client who is growing in the East Lansing area. Apply to be a Customer Service Support and Continuous Improvement Administrator today. This is a 100% onsite role, hours are first shift, M-F. This is a contract to hire role. This exciting and unique role combines customer service and logistical coordination under one roof. This role is ideal for candidates who have a knack for balancing urgent and important tasks and handling rapid three-day turnaround orders.Key Responsibilities:Customer order processing, setting shipping dates and ensuring on-schedule deliveries.Assist the CIM (continuous improvement manager) in the data entry, audits and client ordersSupport with upcoming audits and quality checks.Ideal Candidate:<ul><li>Previous experience in a manufacturing customer support role 2+ year preferred</li><li>Expert time manager with impeccable attention to detail.</li><li>Proficient in Excel, with a strong knowledge of formulas, which are used extensively for quality metrics and records by our CIM manager.</li><li>Astute understanding of logistics and shipping coordination.</li><li>Experience with taking client orders with superior client communication</li><li>Someone who is able to be a "catch all" for documentation - usually within Excel</li><li>Proficient in managing a small product line</li><li>Familiarity with Global shop and/or Accumatica (ERPs) is a plus</li></ul>The Customer Service Representative + CIM Admin role is initially a contract position, with a possibility of converting into a full-time role in 3-5 months. During the contract period, you'll be integral in supporting the adaptation to the new ERP and provide essential backup during the audit period. Join us in this exciting phase of growth and innovation. This role offers a pay range of $28-$32 per hour. Apply today! A detailed examination including an Excel assessment, Outlook assessment, and attention to detail assessment will be part of the interview process. Senior figures like the CIM manager and CEO might also join the interview panel. Note that our HR is remote and offsite.

Customer Service Representative We are offering a long term contract employment opportunity for a Dispatcher in SHARONVILLE, Ohio. In this role, you will be a crucial part of our team, ensuring efficient communication and coordination between customers, technicians, and various internal teams. Your primary responsibilities will include handling incoming calls, managing customer inquiries, and maintaining accurate records. Responsibilities: • Handle and respond to incoming calls from customers and technicians• Ensure efficient and accurate entry of call data into the system• Coordinate effectively with the operations team as necessary• Work closely with accounting teams for new customer setups and inquiries• Monitor and manage daily labor levels as per workload requirements• Record technician activity and provide necessary support to the technician team• Regularly call customers to maintain high service standards and compile call data to share with the leadership team• Investigate customer concerns, route them to the appropriate staff, and respond to special requests to maintain customer satisfaction• Use technology to track dispatched technicians for productivity and cost efficiency• Work independently and collaboratively in a team environment to meet internal and external customer needs• Utilize Service Management Software and demonstrate proficiency in basic Windows environment• Undertake other responsibilities as assigned, including training and special projects.

Talent Manager (Administrative & Customer Support) Our Talent Managers work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled accounting and finance professionals with clients’ projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half’s presence in the local business community.

Call Center Manager We are seeking a Call Center Manager to join our team in the non-profit sector, based in EAST SYRACUSE, New York, 13057-1210, United States. In this role, you will be responsible for ensuring the efficient and effective operation of the Crisis Services call center. They will oversee the scheduling and management of call center agents to meet service level objectives and maximize resource utilization. This position also provides administrative support for the division’s hiring and onboarding processes, analyzes historical and current call volume data to determine appropriate staffing levels, and supports workforce wellness initiatives. Responsibilities:· Analyze contact center patterns, including volumes, trends, and attrition rates to identify call center scheduling needs· Utilize the analysis results to forecast contact center workload and build scheduling plans to meet service level objectives· Work with management team to maintain and adjust staffing schedule assignments to ensure contact center key performance indicators are met· Track and maintain list of current open positions and provide administrative support during the hiring process· Maintain accurate records of candidate applications, resumes, and interview feedback.· Conduct candidate screenings, coordinate interviews, verify references, and communicate with applicants· In collaboration with Operations Manager and Center Functions Manager, develop onboarding protocol for equipment and account management· Work with other technology personnel to troubleshoot technology issues when necessary· Plan and coordinate wellness, recognition, and appreciation activities for the division· Accept and perform other duties as assigned to contribute to the overall success of Contact’s mission and goals.

Customer Support Analyst We are offering a permanent employment opportunity for a Customer Support Analyst B. Intermediate in Fort Lauderdale, Florida. The successful candidate will be responsible for providing software and hardware support, technical advice, and training to customers. This role also includes troubleshooting and resolving technical issues, maintaining databases, and contributing to team projects. Responsibilities:• Provide software and hardware support for workstation and networking devices.• Offer technical advice and guidance to customers, fostering a supportive environment.• Troubleshoot and restore technical service and equipment, utilizing established processes and procedures.• Maintain a knowledge database and call tracking system to enhance the quality of problem resolutions.• Collaborate with the team, sharing information and assisting with calls.• Handle service desk tickets, ensuring they are assigned to the appropriate technician or group for resolution.• Execute advanced troubleshooting to determine the cause of problems.• Install, configure, and provide user support for personal computers and peripheral equipment.• Assist staff on issues outside their areas of responsibility when needed.• Deliver hardware and software technical training and detail oriented development for other technicians.• Participate in and coordinate projects like Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.• Support software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off-the-shelf, and Department developed applications.• Engage in statewide teams, both internal and external to the Office of Information Technology (OIT).• Generate and maintain detailed technical documentation including software installation guidelines, troubleshooting processes, etc.• Coordinate service calls and repairs for warranty and non-warranty items.• Maintain records on all calls and keep accurate records relating to service calls for maintenance or warranty repairs.• Install, maintain, and support specialized software applications as assigned.

Service Management Administrator We are in the process of recruiting a Service Management Administrator for a Enterprise in the Financial Services space, located in San Diego, California. As a Service Management Administrator, your key role will be to administer our Service Management platform, provide consultation and expertise for team efficiency improvements, maintain the security of our core data, and ensure the availability of our tools. Responsibilities• Administer and manage the daily operations of our cloud-based internal infrastructure on the service management platform and connected systems• Collaborate with various teams such as Governance, EPMO, Sales, Ops, and Technology to understand and support the needs of the organization• Implement and automate workflows within and across systems, including bulk ticket creation, reporting, and user attribute maintenance• Leverage technologies such as Python, Azure, and Microsoft Power Platform in managing the service management platform• Use a repository such as Gitlab for CI/CD pipeline for automation code leveraged by the platform• Act as the primary technical point of contact with third-party system providers and consultants connected to the platform• Identify operational weaknesses and innovate new processes to improve workflow efficiency• Define, document, and implement best practices and procedures for the service management platform• Troubleshoot and resolve any software performance issues related to the service management platform• Act as a mentor and leader for other System Administrators on the team.

Sales / Customer Service Support We are offering a short term contract employment opportunity for a Sales / Customer Service Support role in Austin, Texas. This role is within the industry of electronic connectors and provides an environment for engaging with a wide range of customers and managing their inquiries. You will be stationed in a team-oriented workplace where you will have your own territory and sales manager. Responsibilities: • Establish and maintain a personable connection with a base of 100+ customers • Utilize CRM to manage customer interactions and inquiries • Conduct coding, pricing and register systems for shipments and correspondence • Maintain a high level of detail orientation while multitasking • Manage email communications and light phone duties with customers • Implement time management skills to efficiently fulfill responsibilities • Utilize software systems including Microsoft Excel, SAP, and Keytone • Execute billing functions and ensure the accuracy of the process • Answer inbound calls from customers, providing excellent service and resolving inquiries • Participate in a detailed training program to enhance performance and productivity.

Import/Export Logistics Coordinator Summary/ObjectiveUnder the supervision of the Import/Export Customer Service Manager, the Logistics Coordinator manages all aspects of assigned accounts, including processing import/export shipments and related activities. Responsibilities include document preparation, traffic coordination, customs clearance, and arranging timely deliveries. Essential Functions<ul><li>Process import documentation such as ISFs, BLs, commercial invoices, arrival notices, ATME’s, and entry summaries.</li><li>Ensure all documentation complies with policies and import/export regulations.</li><li>Create delivery orders, arrival notices, truck BLs, and other necessary documents.</li><li>Track shipments and communicate status updates to clients and vendors.</li><li>Coordinate with truckers to meet delivery timelines.</li><li>Ensure on-schedule cargo pick-ups and deliveries.</li><li>Generate billing invoices and packets, and send them to customers and offices promptly.</li><li>Prepare and file ISF and CF7512 forms accurately and follow up as needed.</li><li>Arrange export shipments, including booking with carriers, generating BLs/HAWBs, filing AES, confirming FOB status, and sending pre-alerts.</li><li>Obtain cost estimates from carriers and vendors, create quotations, and submit to relevant parties.</li><li>Provide excellent customer service to clients and affiliates.</li><li>Maintain organized shipment records and billing packets.</li><li>Support logistics operations for other branch offices as needed.</li><li>Create customer-requested reports.</li><li>Investigate and resolve freight issues such as overages, shortages, and damages (OS& D) and handle claims when necessary.</li><li>Participate in management meetings and handle special projects as assigned.</li></ul>

Sr.Account Executive, Technology Staffing Robert Half is seeking a Client Solutions Manager (formerly known as Account Manager / Account Executive) who will be tasked with business development, sales, customer service, recruiting & account management within the technology contract practice group. Responsibilities • The Client Solutions Manager (Account Manager) will market the services of Robert Half Technology to commercial clients to generate new business through cross-leveraging existing Robert Half relationships, prospecting, cold-calling, servicing in-bound client inquiries, calling on leads and job postings, attending networking groups, and using tools such as ZoomInfo, SalesForce.com, LinkedIn, our proprietary database, etc.• The Client Solutions Manager / account executive will be required to generate and conduct virtual and in-person client visits • Create and execute digital & email marketing campaigns for the purposes of business development • The Client Solutions Manager will negotiate and establish contractual/recruiting agreements with clients • Qualify client job orders and establish plan to placement • Provide account management, customer service, and counsel clients on strategies to attract & on-board talent• The Client Solution Manager educates clients on current national and local market trends surrounding employment conditions, technical salary ranges and local variances• The Client Solutions Manager maintains an ongoing relationship with qualified clients in an effort to secure future/ongoing needs.• The Client Solutions Manager will coordinate interview and placement activities in partnership with talent managers, recruiters, and recruiting coordinators.

Customer Support Representative Job Opportunity: Customer Support Technician – Enterprise Contact CenterAre you ready to join a leading team at John Deere? Robert Half is currently hiring a Customer Support Technician to provide front-line technical support, solutions, and information to customers regarding product-related inquiries, issues, and concerns. You will help optimize customer satisfaction and retention as a key part of John Deere’s Enterprise Contact Center team. Why You’ll Love This Job:<ul><li>Retention Bonuses: Enjoy bonuses at 6, 12, and 18 months of employment.</li><li>Pay Increases: Receive pay raises at 6, 12, and 18 months.</li><li>Career Growth: Contingents are eligible to seek full-time employment within John Deere by monitoring the careers page.</li><li>Dynamic Work Environment: Support customers via telephone, email, and chat while documenting interactions in our case management system.</li></ul> Key Responsibilities:<ul><li>Provide technical support via phone, email, and chat to customers.</li><li>Address general product questions, availability, and compatibility.</li><li>Troubleshoot and resolve issues related to Ag, Residential and Commercial Turf, and Golf products.</li><li>Handle warranty registration, extended warranty coverage, and out-of-warranty assistance.</li><li>Assist with parts and publications lookups.</li><li>Support customers with Loyalty Rewards program inquiries.</li></ul> Support Hours:<ul><li>Monday - Friday between 7am - 6pm CST.</li><li>Must be available to work any 8-hour shift within the support window.</li></ul> Special Considerations:<ul><li>Training will be conducted on the 8-4:30pm shift for approximately 6 weeks.</li><li>Full productivity expected within 3-4 months of the start date.</li><li>The first 2 weeks will consist of classroom training, followed by 2-4 weeks of on-the-job training and mentoring.</li></ul>

Customer Success Specialist We are looking for a Customer Care Specialist. The Customer Care Specialist is responsible for:PRINCIPAL RESPONSIBILITIES, DUTIES & TASKS (list in order):● Process incoming orders (EDI and manual), utilizing current lead time policy, communicating with the customer as needed for clarification, and providing Sales Order Acknowledgment at completion, within defined service levels.● Assume ownership of order accuracy, using a high degree of attention to detail to ensure customer satisfaction is maintained and negative financial impact is avoided.● Maintain appropriate level of availability in phone system, delivering professional and engaging customer service.● As needed, communicate across departments by coordinating order logistics and specifics to ensure order fulfillment.● Responsible for day-to-day management of assigned accounts (if applicable) ensuring high customer satisfaction by providing friendly, reliable customer service from order entry to order delivery.● Create and foster positive customer relationships through daily/weekly interaction, proactive communication, and excellent service.● Provide the highest level of customer service by understanding the importance of owning the customer relationship.● If applicable, regularly attend production meetings, making scheduling or order changes as needed, and communicating order concerns if needed.● Work as a liaison between the customer and business functions to resolve customer concern/incident, including researching and collaborating with all parties to make decisions that are best for all involved.● Facilitate collaboration during issue resolutions between sales and operations team to ensure quick assessment & resolution on any customer concerns/incidents, such as product substitutions and pricing.● Manage workload and customer communication through Salesforce, following defined processes for case management.● Fosters a culture of continuous improvement within the Customer Service team by actively seeking improvement opportunities, and developing and partnering with leadership to implement solutions.● Demonstrate knowledge of products, their use and how they relate to other products, to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners.● Perform any other job-related duties that the Customer Care Supervisor/Manager may assign or deem appropriate. Qualifications:● Minimum of 2 years experience in a customer-facing role● Motivated and positive team player● Experience using the Microsoft Office Suite of products (Word, Excel, Outlook)● Attention to detail and accuracy is critical. Must have the ability to perform basic math calculations and measurements.● Demonstrated strong organizational skills. Demonstrated ability to handle multiple tasks and move between activities that require immediate response● Demonstrated written/verbal communication skills● Demonstrated problem solving and decision making skills while deploying sound judgemento Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information

Cloud Engineer A premier local Client is actively seeking an experienced ServiceNow Administrator to join their thriving team. This position is vital to the organization, requiring a unique skill set of ServiceNow deployment, implementation, and integration capabilities along with relevant certifications and training. Your role will involve major responsibilities including the administration, configuration, and maintenance of the ServiceNow platform. Reporting to the Information Technology Operations Manager, you will be crucial to enhancing IT service management capabilities while working on various ServiceNow components. For immediate consideration, apply to this posting or direct message Nathaniel Zibart on LinkedIn Key Responsibilities: <ul><li>Administer, configure, and maintain the ServiceNow platform.</li><li>Manage ServiceNow components such as Incident, Problem, Change Management, Asset Management, Customer Service, Project Management, and others.</li><li>Drive effective integration of ServiceNow with other operational systems.</li><li>Conduct regular audits and monitor platform licensing.</li><li>Develop and maintain system workflows, scripts, business rules, and UI policies.</li><li>Collaborate with stakeholders to understand requirements and implement ServiceNow solutions.</li><li>Support third-party software integrations, monitoring system performance, and troubleshooting issues.</li><li>Provide technical support and guidance to end-users and IT staff.</li><li>Participate in an after-hours support On Call rotation.</li><li>Collaborate with vendors and contractors and assign tasks.</li><li>Support the IT team with all technical matters including conducting maintenance events and preparing reports.</li></ul> "Do you excel at leveraging technology to enhance business processes? Are you an experienced ServiceNow Administrator passionate about maintaining, configuring, and implementing IT platforms? Do you thrive in challenging environments that need your problem-solving skills and technical knowledge? If so, a remarkable opportunity awaits in your field. Join a team where you can reshape the world of IT service management, using your expertise to create significant impact!"

Customer Service Representative (Healthcare) One of our beloved clients in the Healthcare sector, located in Vista, is seeking an experienced High-Level Customer Service Representative. This role involves delivering superior support to our clients, resolving queries, and maintaining the company's reputation for high-quality service. Your role will directly contribute to sustaining lasting client relationships and enhancing our level of customer satisfaction. Responsibilities:<ul><li>Support customers by providing product and service information and resolving issues.</li><li>Manage the customer service process to ensure high levels of client satisfaction and engagement.</li><li>Process orders, forms, applications, and requests.</li><li>Document all call information per standard operating procedures.</li></ul>

HR Assistant We are offering a contract to hire employment opportunity for an HR Assistant / Administrator in York, Pennsylvania. As an HR Assistant / Administrator, you will take on a variety of tasks ranging from conducting background screenings to maintaining HR systems and providing administrative support to operations. This role is located within the healthcare industry and requires a high level of organization and an attention to detail. Responsibilities:• Conduct and review background screenings such as child abuse checks, state police checks, sanctions checks, and license verifications in accordance with regulatory requirements.• Monitor the status of staff credentials and background screenings, ensuring compliance with regulatory requirements.• Communicate regularly with the Branch Director and Client Service Manager about the status of caregivers’ credentials and inform when staff members are non-compliant.• Update HR record keeping system(s)/HRIS as required.• Provide administrative support to operations as directed by the Branch Director, including project assistance.• Organize and maintain electronic HR and team member files.• Review Benefits Information with Associates and provide direction regarding enrollment in Benefit Plans if needed.• Provide employment verification letters to staff as needed.• Maintain confidentiality of staff and agency information according to HIPAA guidelines.• Ensure compliance with federal and state regulations concerning employment.

Customer Service Representative We are seeking a Customer Service Representative to join our team based in EAST SYRACUSE, New York. This role is within the non-profit sector, where you will be the first point of contact for individuals seeking assistance with a selection of social services and community resources. As a Customer Service Representative, you will be pivotal in delivering accurate information, support, and referrals to those who call in need. Responsibilities:<ul><li>Respond to incoming 988 chat and texts via the Unified Platform, with compassion and in accordance with the organization’s training and scope </li><li>Place outbound messages and follow-up texts as scheduled</li><li>Provide emotional and crisis intervention support, using established protocols to de-escalate and make appropriate connections to community safety net programs</li><li>Complete suicide screenings, assessments, and safety plans for all 988 contacts in accordance with 988 Lifeline Suicide Safety Policy</li><li>Assess visitors' needs, navigate web-based databases, and provide appropriate information and referrals to appropriate community resources, as needed </li><li>Provide support with contacting emergency services for visitors requiring emergency assistance </li><li>Document all interactions in an accurate and timely manner, ensuring all relevant information is recorded</li><li>Regularly achieve a satisfactory or above rating on monitored chat and text interactions </li><li>Meet call center performance metrics, as defined by agency and accrediting bodies</li><li>Uphold confidentiality and adhere to ethical guidelines while handling sensitive information</li><li>Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols</li><li>Perform additional responsibilities as they develop and are assigned</li></ul>

Customer Service Representative II Customer Service Representative Immediate opening for two Customer Service Representatives to work onsite in Ashburn, VA The duties of the Customer Service Representative Include: Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA’s. Post sales and quotes follow up. Run reports as assigned. Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities. Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs. Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value. . Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment. Other Duties as assigned Education: Associates or equivalent experience Minimum requirements for the Customer Service Representative are 1-3 years of experience in a fast-paced customer facing environment Minimum of 1 year sales experience preferred Excellent communication skills, both written and verbal Excellent customer service skills Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast-paced environment Previous customer service or technical experience

Property Manager Robert Half is working with an affordable housing company that specializes in the acquisition, development, and management of income-restricted properties. We are currently looking for a highly skilled and knowledgeable Property Manager on a contract basis with a deep understanding of affordable housing, tax credits, and property management. This role is designed for someone who can ensure the effective operation of our properties. Responsibilities:· Oversee the daily operations of affordable housing properties, ensuring compliance with company policies, procedures, and standards.· Apply a sound understanding of Low-Income Housing Tax Credit (LIHTC) regulations to ensure compliance.· Conduct property inspections to ascertain the condition of the property and to verify compliance with health and safety regulations.· Coordinate leasing activities, monitor lease renewals, track vacancies, and market units to achieve maximum occupancy.· Prepare and manage budgets and financial reports, and optimize the cost-effectiveness of operations.· Work closely with tenants, responding professionally to their needs and resolving issues.· Coordinate maintenance and repair work with vendors and ensure all tasks are performed according to set standards.· Promote a positive living environment for tenants by enforcing property rules and regulations.· Prepare reports for management regarding property performance and compliance with tax credit regulations.· Stay updated on changes in local, state, and federal housing laws and regulations, including tax credit requirements.

Inbound Call Taker, Customer Service We are seeking a professional to handle a high volume of inbound calls to join our team in the Housing Association industry based in Baltimore, Maryland. The role primarily involves the management of handling inbound customer calls, reception, documentation, electronic records, including the scanning of files and database administration. This is a contract employment opportunity that offers the chance to work on a significant project. Responsibilities:• Oversee a major scanning project, ensuring the accurate digitization of documents• Use Adobe Acrobat to create digital files from scanned documents• Maintain and organize the electronic records database• Conduct audits to ensure the integrity and accuracy of the scanned files• Utilize Office tools to support the management of electronic records• Travel between sites to ensure the completion of the scanning project• Resolve any issues or inquiries related to the document scanning process• Monitor the status of each site, moving on to the next one once the current site is completed• Ensure the secure and efficient storage of scanned documents.