Our client, a well-established company in the medical industry, is seeking a proactive and hands-on Customer Service Call Center Supervisor for an onsite, permanent contract-to-permanent opportunity. The organization has just over 100 employees and is dedicated to providing exceptional service and support to its clients and patients. This role offers strong growth potential and the prospect of permanent employment for high performers. <br> Key Responsibilities: <br> Supervise and manage a call center staff of up to 15 employees, overseeing day-to-day operations and team productivity. Ensure staff effectively handle incoming medical billing inquiries and contractual questions in a prompt, detail oriented manner. Lead recruitment, hiring, onboarding, and training processes for new and current call center employees. Monitor call volumes, hold times, and performance standards, using data analytics to track team and individual metrics. Coach and mentor team members, assisting with escalated and challenging customer calls to maintain service quality. Drive employee development through regular feedback, performance reviews, and ongoing training. Manage and contribute to revenue cycle billing operations, ensuring accuracy and timely resolution of cases. Maintain strong organizational systems and reporting practices using Microsoft Office Suite and other relevant software. Ensure compliance with healthcare industry regulations and company policies. Collaborate cross-functionally with internal departments to approve contracts and support resolution of medical billing matters. Requirements: <br> Proven experience supervising a call center team, preferably within the medical, healthcare, or revenue cycle management field. Strong understanding of medical billing cycles and contracts. Demonstrated ability to deescalate complex customer issues and provide effective solutions. Solid organizational and multitasking skills, with the capacity to prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Excellent verbal and written communication skills. Ability to coach, mentor, and lead staff while maintaining a positive team culture. Experience tracking performance metrics and using analytics for operational improvement. This role is a contract position with the possibility of permanent employment based on performance. <br> Ready to make an impact? Apply today to help lead and support a dedicated team at the heart of healthcare customer service operations. Please apply and contact: Kelly Fellows for immediate consideration at 865-370-2219

• Minimum of two years' experience supervising a call center team, preferably in the medical or healthcare sector.<br>• Solid knowledge of medical billing processes and contract management.<br>• Proven ability to handle and deescalate complex customer situations with effective solutions.<br>• Strong organizational and multitasking abilities to thrive in a fast-paced environment.<br>• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.<br>• Excellent communication skills, both written and verbal.<br>• Demonstrated leadership and mentoring capabilities to foster a positive team culture.<br>• Experience in tracking performance metrics and utilizing data analytics for improvement.

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