<p>We are looking for an experienced Customer Service Supervisor to join our client. In this role, you will oversee daily customer service operations, ensuring exceptional support and satisfaction for our clients. This is a long-term contract to hire position ideal for individuals passionate about leadership and customer-focused solutions. Responsibilities:</p><ul><li>Supervise and guide the customer service team to deliver outstanding support and meet performance goals.</li><li>Monitor daily operations, including inbound call handling and resolution of customer inquiries.</li><li>Oversee billing processes and cash activity to ensure accuracy and efficiency.</li><li>Utilize CRM systems and tools to manage customer interactions and maintain detailed records.</li><li>Coordinate with team members to audit service activities and implement quality improvements.</li><li>Develop and track key performance metrics to enhance team productivity and customer satisfaction.</li><li>Provide training and mentorship to team members, fostering growth and development with attention to detail.</li><li>Collaborate with other departments to address customer needs and drive service enhancements.</li><li>Ensure compliance with company policies and industry standards in all customer service activities.</li></ul>

<ul><li>Proven experience in a supervisory role within customer service or a related field.</li><li>Proficiency with CRM software and tools.</li><li>Familiarity with utilizing phone systems. </li><li>Excellent communication and leadership abilities to guide and support team members.</li><li>Ability to analyze performance data and implement effective strategies.</li><li>Experience in answering inbound calls and resolving customer concerns efficiently.</li></ul><p>If you are interested please apply with your updated resume and call for additional details at 952-831-6020.</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>