<p>Our client is searching for a motivated and experienced customer service manager to lead their customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working as a manager, leading a team in-person. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.</p><p><strong>Customer Service Manager Responsibilities:</strong></p><ul><li>Supervising day-to-day operations in the customer service department.</li><li>Responding to customer service issues in a timely manner.</li><li>Creating effective customer service procedures, policies, and standards.</li><li>Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.</li><li>Implementing an effective customer loyalty program.</li><li>Maintaining accurate records and documenting all customer service activities and discussions.</li><li>Assessing service statistics and preparing detailed reports on your findings.</li><li>Hiring and training new customer service agents.</li><li>Managing the approved budget of the customer service department.</li><li>Staying informed on the latest industry techniques and methods.</li></ul>

<ul><li>Proven experience managing a team in person. </li><li>Proficiency in Microsoft Office and customer service software.</li><li>Outstanding written and verbal communication skills.</li><li>Good understanding of management practices and techniques.</li><li>Excellent leadership and interpersonal skills.</li></ul><p>If you are interested please apply with your updated resume and call 952-831-6020 for additional details. </p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>