We are looking for a dedicated Medical Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will be responsible for providing exceptional support to patients and healthcare staff, ensuring accurate order processing and timely follow-ups. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry. Responsibilities: • Handle incoming calls from patients and case managers, averaging between 20 to 40 daily. • Accurately input and process orders using the designated order system. • Conduct follow-ups on orders that encounter delays or issues. • Verify benefit eligibility by reviewing fee schedules. • Submit and process authorization requests with insurance providers. • Collaborate with management to align career goals and development. • Provide clear and thorough communication to patients regarding billing and insurance details. • Assist patients with inquiries related to durable medical equipment (DME) orders. • Maintain detailed and organized records of interactions and transactions.

• Proven experience in a call center or customer service role, preferably within the healthcare sector. • Familiarity with medical terminology and patient interaction protocols. • Knowledge of health insurance processes, including billing and authorization submissions. • Proficiency in handling inbound calls and managing inquiries effectively. • Experience with order entry systems and maintaining accurate records. • Understanding of durable medical equipment (DME) processes and requirements. • Strong communication skills with a focus on empathy and professionalism. • Ability to multitask and manage time effectively in a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Minneapolis, MN
onsite
Contract / Temporary to Hire
17.00 - 20.00 USD / Hourly
We are looking for a dedicated Medical Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will be responsible for providing exceptional support to patients and healthcare staff, ensuring accurate order processing and timely follow-ups. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry. Responsibilities: • Handle incoming calls from patients and case managers, averaging between 20 to 40 daily. • Accurately input and process orders using the designated order system. • Conduct follow-ups on orders that encounter delays or issues. • Verify benefit eligibility by reviewing fee schedules. • Submit and process authorization requests with insurance providers. • Collaborate with management to align career goals and development. • Provide clear and thorough communication to patients regarding billing and insurance details. • Assist patients with inquiries related to durable medical equipment (DME) orders. • Maintain detailed and organized records of interactions and transactions.
2025-12-15T17:08:57Z