We are looking for an experienced Customer Service Manager to lead and inspire a team in delivering exceptional service and operational excellence. Based in Oklahoma City, Oklahoma, this role involves overseeing a dynamic group of specialists, ensuring efficiency, and aligning efforts with company goals. The ideal candidate will have a passion for employee engagement, strategic planning, and driving measurable results. Responsibilities: • Lead, mentor, and develop a team of specialists to achieve growth and deliver high-quality service. • Address employee performance concerns through corrective actions and support processes. • Monitor and improve team operations to ensure alignment with organizational objectives. • Analyze operational data to identify inefficiencies and implement strategies for optimization. • Conduct regular audits to maintain quality standards and resolve any discrepancies. • Act as the primary contact for resolving technology, communication, and execution challenges. • Collaborate with senior leadership to align strategies and drive company initiatives. • Facilitate new business projects, ensuring team readiness and smooth implementation. • Promote a culture of engagement, satisfaction, and productivity among employees.

• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word. • Strong analytical skills with the ability to interpret data and inform decision-making. • Excellent communication and collaboration abilities, particularly with senior leadership. • Proven ability to manage priorities and perform effectively in a fast-paced environment. • Flexibility to adapt to changes and new challenges. • High school diploma or equivalent required; familiarity with retail merchandising operations preferred. • Basic math skills for practical calculations, including percentages and ratios. • Ability to define problems, analyze data, and draw valid conclusions in diverse situations.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Oklahoma City, OK
onsite
Permanent
60000.00 - 70000.00 USD / Yearly
We are looking for an experienced Customer Service Manager to lead and inspire a team in delivering exceptional service and operational excellence. Based in Oklahoma City, Oklahoma, this role involves overseeing a dynamic group of specialists, ensuring efficiency, and aligning efforts with company goals. The ideal candidate will have a passion for employee engagement, strategic planning, and driving measurable results. Responsibilities: • Lead, mentor, and develop a team of specialists to achieve growth and deliver high-quality service. • Address employee performance concerns through corrective actions and support processes. • Monitor and improve team operations to ensure alignment with organizational objectives. • Analyze operational data to identify inefficiencies and implement strategies for optimization. • Conduct regular audits to maintain quality standards and resolve any discrepancies. • Act as the primary contact for resolving technology, communication, and execution challenges. • Collaborate with senior leadership to align strategies and drive company initiatives. • Facilitate new business projects, ensuring team readiness and smooth implementation. • Promote a culture of engagement, satisfaction, and productivity among employees.
2025-12-22T22:23:46Z