We are looking for a skilled Customer Service Manager to lead and enhance our sales and customer support operations in Olive Branch, Mississippi. This role requires a proactive individual who can manage customer inquiries, oversee payment processes, and drive inside and outbound sales activities. Join our team to make a meaningful impact on client satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Manage customer inquiries with professionalism and ensure prompt resolution of issues to enhance client satisfaction.<br>• Oversee accounts receivable processes, including payment tracking and processing, to maintain accurate financial records.<br>• Lead inside sales efforts by identifying opportunities to upsell and cross-sell products and services.<br>• Conduct outbound sales activities to generate new leads and expand customer base.<br>• Supervise the customer service team to ensure consistent and high-quality support delivery.<br>• Collaborate with sales and marketing teams to develop strategies that improve sales performance.<br>• Monitor key performance indicators (KPIs) to evaluate team effectiveness and identify areas for improvement.<br>• Implement best practices to streamline customer service workflows and improve operational efficiency.<br>• Provide training and mentorship to team members to strengthen their skills and knowledge.<br>• Foster a positive and collaborative work environment that aligns with company values.

• Proven experience in customer service management or a related field.<br>• Strong knowledge of sales processes, including inside and outbound sales.<br>• Proficiency in managing accounts receivable and payment processing tasks.<br>• Excellent communication and interpersonal skills to effectively interact with clients and team members.<br>• Ability to analyze key performance metrics and implement strategies for improvement.<br>• Demonstrated leadership skills with the ability to manage and motivate a team.<br>• Familiarity with customer service tools and software is preferred.<br>• Bachelor's degree in business, communication, or a related field is a plus.

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