We are looking for a dedicated Quality Assurance Specialist to join our team in Charlotte, North Carolina, in the financial services industry. In this long-term contract role, you will play a key part in evaluating and improving chatbot interactions to enhance member experiences. This position requires a keen eye for identifying trends and ensuring quality standards are consistently met.<br><br>Responsibilities:<br>• Assess chatbot conversations to identify trends, errors, and areas of member dissatisfaction.<br>• Collaborate with cross-functional teams to pinpoint and address gaps or issues in chatbot performance.<br>• Act as a resource to refine and improve chatbot responses for better member engagement.<br>• Analyze patterns in member feedback to understand satisfaction and areas needing improvement.<br>• Apply security policies to ambiguous scenarios while maintaining compliance.<br>• Participate in audit programs and calibration sessions to ensure consistent quality.<br>• Develop expertise in evolving services and products to provide informed recommendations.<br>• Utilize QA tools to report performance metrics using qualitative and quantitative data.<br>• Perform additional tasks as needed to support the quality assurance function.
<p>We are looking for a dedicated Wholesale and Retail Associate to join our team in Boise, Idaho. This position requires a motivated individual who can effectively balance wholesale operations with retail sales support while maintaining a strong focus on customer satisfaction and teamwork. This is a long-term contract to perm opportunity for someone eager to contribute to a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily wholesale operations, ensuring orders are processed and fulfilled accurately.</p><p>• Provide excellent support to retail sales by assisting customers and addressing their needs efficiently.</p><p>• Transport products between designated locations reliably and in a timely manner.</p><p>• Handle food products with care, maintaining high-quality standards and adhering to food safety protocols.</p><p>• Follow detailed multi-step processes and utilize training tools to ensure operational accuracy.</p><p>• Lift and move items weighing up to 50 lbs and remain on your feet for extended periods (up to 8 hours daily).</p><p>• Communicate professionally and effectively with wholesale business accounts and customers.</p><p>• Collaborate with team members to provide seamless service and maintain a positive work environment.</p>
<p>We are looking for a highly organized and meticulous Office Assistant to join our team in Sacramento, California. This is a long-term contract position offering a hybrid work schedule, with in-office days on Tuesdays, Thursdays, and for monthly meetings. The ideal candidate will excel in managing administrative tasks, supporting team operations, and ensuring efficient communication across various channels.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and schedule workgroup calls, virtual meetings, and in-person gatherings, ensuring smooth use of technology and timely preparation of meeting materials.</p><p>• Prepare, process, and manage routine correspondence, agendas, reports, invoices, forms, and other administrative documents, maintaining accuracy and attention to detail.</p><p>• Post and update various documents on the organization's website, ensuring accessibility and compliance with internal standards.</p><p>• Provide backup support to the Senior Executive Assistant, administrative team, and Director of Operations/Human Resources as needed.</p><p>• Utilize modern office software and tools, such as Microsoft Office Suite, Adobe Acrobat, WordPress, and Zoom, to execute tasks efficiently.</p><p>• Track assignments, monitor progress, and consult with team members on next steps to maintain project momentum.</p><p>• Conduct member surveys and compile results to aid in decision-making processes.</p><p>• Maintain organized filing systems and records to ensure easy retrieval and proper documentation.</p><p>• Deliver exceptional customer service to both internal and external stakeholders through clear and precise communication.</p><p>• Assist with clerical tasks such as scanning documents, answering inbound calls, and receptionist duties to support daily operations.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Sunday through Thursday 10 AM-7 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>A high-end gift store located in Beverly Hills is looking for a Customer Service Specialist to start immediately. As the Customer Service Specialist, you will play a key role in ensuring clientele has a seamless experience in person, online, and by phone or email. You will be responsible for a variety of tasks, from handling orders, returns, back orders, complaints and damage claims. As the Customer Service Specialist, you will work onsite daily in Beverly Hills, and you must be available to work occasional weekends. Hours are 9:30am-6pm, parking is free, and pay is up to $25/hr. This is a contract position, lasting until mid-January. If you are looking to stay busy throughout the holiday season, this is the position for you! Robert Half is looking for a candidate with excellent customer service skills who feels comfortable thinking outside the box. A team player with strong computer skills is also required.</p>
<p>We are looking for a skilled Service Delivery Manager to act as a strategic liaison in Cleveland, Ohio. This role involves ensuring the alignment of technology solutions with business objectives, while fostering collaboration across local and global teams. The ideal candidate will play a critical role in driving IT strategies that support operational priorities and enhance service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships to understand and align IT solutions with their business needs.</p><p>• Oversee the delivery of IT projects and services, ensuring quality, compliance, and alignment with organizational objectives.</p><p>• Coordinate resources within a matrix structure, managing both local and global teams to achieve service delivery goals.</p><p>• Actively participate in site-specific activities to ensure the successful implementation of technology solutions.</p><p>• Drive IT strategies that support operational priorities and enhance business processes.</p><p>• Ensure adherence to governance, compliance, and security standards across all IT services.</p><p>• Provide support for tools such as Cisco Webex Meetings, Azure Active Directory, and Intune.</p><p>• Monitor and manage service levels to ensure consistent and effective delivery.</p><p>• Collaborate with cross-functional teams to design and implement innovative IT solutions.</p><p>• Utilize ITIL methodologies to optimize service delivery processes and improve efficiency.</p>
<p>We are looking for a skilled and personable Receptionist to join a CPA firm in Chatsworth, California. This contract position offers an excellent opportunity to showcase your organizational abilities and customer service expertise. The role involves managing high call volumes, scheduling, and ensuring smooth day-to-day operations in a small office environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming phone calls with a focus on quality, managing high call volumes effectively.</p><p>• Schedule and confirm appointments, ensuring all necessary documents and files are prepared in advance.</p><p>• Greet clients warmly upon arrival and provide assistance as needed.</p><p>• Organize and maintain appointment schedules, including printing and preparing input sheets.</p><p>• Support the team with administrative tasks such as file preparation and tax-related documentation.</p><p>• Foster positive interactions with clients to uphold the company’s reputation for excellent customer service.</p><p>• Maintain a clean and organized reception area to create a welcoming atmosphere.</p><p>• Collaborate with team members to ensure smooth office operations.</p>
We are looking for a detail-oriented Project Assistant to join our team in Queens, New York, on a contract basis. In this role, you will support various project functions, ensuring smooth operations and timely deliverables. This position is ideal for someone who thrives in a fast-paced environment and enjoys working with organizational tools and customer service tasks.<br><br>Responsibilities:<br>• Provide excellent customer service by addressing inquiries and resolving issues efficiently.<br>• Perform accurate data entry to maintain and update project-related records.<br>• Organize and manage timelines to ensure projects are completed within deadlines.<br>• Utilize Microsoft Excel, Outlook, and PowerPoint to create reports, communicate updates, and track progress.<br>• Coordinate shipping functions, including packaging and delivery arrangements.<br>• Scan and file documents systematically for easy retrieval and record-keeping.<br>• Maintain organized physical and digital files to support ongoing project needs.<br>• Assist with general administrative tasks, ensuring all project-related activities run smoothly.<br>• Collaborate with team members to ensure alignment on project goals and deliverables.
We are looking for a skilled Administrative Assistant to join our team in Brookfield, Wisconsin. This is a Contract-to-permanent position, offering a dynamic opportunity for someone who thrives in a fast-paced environment and enjoys building relationships. You will play a key role in ensuring smooth operations by managing loan documentation and providing exceptional support to both customers and internal teams.<br><br>Responsibilities:<br>• Process loan documents accurately and efficiently, acting as the liaison between the company and customers to ensure timely collection of required materials.<br>• Handle inbound and outbound calls professionally, addressing inquiries and providing solutions.<br>• Maintain detailed records of all interactions and updates in company software systems.<br>• Coordinate email correspondence, ensuring timely and accurate communication.<br>• Provide exceptional service with quick response times, prioritizing customer needs.<br>• Perform data entry tasks with precision and attention to detail.<br>• Utilize Microsoft Excel, Outlook, Word, and PowerPoint to support administrative tasks.<br>• Collaborate with team members to ensure consistent workflow and a positive work environment.<br>• Demonstrate a commitment to long-term career growth within the organization.
<p>We are looking for a detail-oriented and customer-focused Front Desk Coordinator to join our team on Johns Island, South Carolina. In this long-term contract role, you will play a vital part in creating a welcoming experience for guests. The position offers an opportunity to showcase your organizational skills and dedication to excellent service. </p><p><br></p><p>Responsibilities:</p><p>• Greet and assist guests with check-in and check-out procedures, ensuring a seamless experience.</p><p>• Answer and manage a multi-line phone system, directing calls as needed.</p><p>• Provide concierge services by addressing guest inquiries and offering local recommendations.</p><p>• Respond to inbound calls and emails in a timely and courteous manner.</p><p>• Support guests with any special requests or concerns, ensuring their satisfaction.</p><p>• Collaborate with other team members to ensure smooth daily operations.</p><p>• Uphold a courteous and approachable demeanor at all times when interacting with guests.</p><p>• Assist with administrative tasks as needed to support management.</p>
We are looking for a Service Partner Recruiting Associate to join our team in North Attleboro, Massachusetts. In this Contract-to-permanent position, you will play a pivotal role in connecting with service partners and fostering valuable relationships within the construction and contracting industry. This role is ideal for someone who thrives in an outbound calling environment and enjoys solving challenges while building strong connections.<br><br>Responsibilities:<br>• Conduct outbound calls to prospective service partners, focusing on winter work opportunities.<br>• Engage in direct and effective communication, demonstrating a calm and steady demeanor.<br>• Follow up with service partners who have not responded to previous outreach to gauge their interest and availability.<br>• Partner with subject matter experts to ensure accurate and effective communication.<br>• Qualify service providers by assessing their equipment and verifying their general liability insurance for snow removal.<br>• Build and maintain strong relationships through meaningful interactions and effective communication.<br>• Collaborate with a team of eight, providing support to two individuals within the team.<br>• Utilize recruitment strategies or outdoor trade experience to identify and onboard suitable service providers.<br>• Troubleshoot issues and address concerns proactively to ensure smooth operations.
<p>We are looking for a detail-oriented and collaborative Administrator Coordinator to join our client in Scottsdale, Arizona. In this role, you will support various departments by providing exceptional customer service, maintaining accurate member data, and ensuring efficient office operations. The ideal candidate is self-motivated, dependable, and passionate about fostering strong relationships within the beauty industry. This opportunity is hybrid, 2 days in office and 3 days remote. Work hours will be a total of 35 hours for the week. </p><p><br></p><p>Responsibilities:</p><p>• Provide excellent customer service by addressing member inquiries, offering proactive solutions, and building lasting relationships.</p><p>• Maintain and update the membership database, ensuring accuracy in data and tracking engagement metrics.</p><p>• Collaborate with team members to manage accounts payable, accounts receivable, invoicing, and event logistics.</p><p>• Coordinate meetings and assist with scheduling to streamline departmental operations.</p><p>• Evaluate current office procedures and implement improvements to enhance efficiency.</p><p>• Stay informed about industry trends and best practices to continually improve member experiences.</p><p>• Serve as a reliable resource across departments, ensuring smooth communication and operational support.</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
We are looking for a motivated Concierge 3 to join our team on a contract basis in Cambridge, Massachusetts. In this role, you will serve as the first point of contact for visitors and employees, ensuring a welcoming and seamless experience within the workplace. Your responsibilities will include managing guest services, providing exceptional customer support, and assisting with building operations to create a positive and memorable environment. This is a highly visible position requiring outstanding communication and organizational skills.<br><br>Responsibilities:<br>• Greet and engage with visitors and employees, ensuring a warm and attentive welcome.<br>• Assist guests with signing in, providing wayfinding directions, and addressing general inquiries.<br>• Manage building badge needs for employees and external visitors as required.<br>• Conduct building walk-throughs, identify issues, and initiate work orders or escalate as necessary.<br>• Support special events by coordinating meeting room setups, catering, and basic AV/IT troubleshooting.<br>• Respond to safety and security concerns, reporting and assisting in emergencies when needed.<br>• Provide feedback on workplace experiences to help enhance the environment.<br>• Monitor and maintain the cleanliness and organization of public spaces, resetting rooms post-events as necessary.<br>• Act as a liaison for vendors and service providers during events and daily operations.<br>• Deliver exceptional customer service to ensure a positive experience for all building occupants.
We are looking for an Onsite Chart Retrieval Specialist to join our team in Eden Prairie, Minnesota, for a long-term contract position. In this role, you will play a vital part in supporting healthcare operations by ensuring the efficient retrieval and handling of medical charts. This opportunity is ideal for individuals who thrive in a collaborative environment and are passionate about delivering excellent customer service within the health insurance industry.<br><br>Responsibilities:<br>• Coordinate and execute the retrieval of medical charts from healthcare facilities, ensuring compliance with established protocols.<br>• Communicate effectively with healthcare providers and staff to facilitate chart requests and updates.<br>• Utilize video tools and technology to support remote chart retrieval processes.<br>• Ensure accuracy and confidentiality of patient records during retrieval and transfer.<br>• Maintain detailed documentation of retrieval activities and report progress to management.<br>• Collaborate with team members and other departments to resolve issues related to chart retrieval.<br>• Adhere to all guidelines and regulations related to healthcare information and patient privacy.<br>• Monitor and analyze data using R Code to identify trends and improve operational efficiency.<br>• Provide exceptional customer service to healthcare providers and internal teams.<br>• Support continuous improvement initiatives to streamline chart retrieval processes.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Farmers Branch, Texas. In this long-term contract role, you will be responsible for managing and maintaining audio-visual (AV) equipment and providing technical support to ensure seamless operation during events, meetings, and presentations. This position is ideal for someone who excels in troubleshooting, planning, and delivering outstanding technical assistance.</p><p><br></p><p><strong>Title: Audio Visual Support </strong></p><p><strong>Location: Farmers Branch </strong></p><p><strong>Pay: $30-35 per hour</strong></p><p><strong>Duration: 6 Month Contract to Hire </strong></p><p><br></p><p>Responsibilities:</p><p>• Manage and document AV-related issues, ensuring proper tracking, escalation, and resolution within the support team.</p><p>• Deliver on-site and remote technical support during events, managing sound, lighting, presentations, and resolving any technical interruptions.</p><p>• Conduct thorough pre-event inspections of AV equipment to verify functionality and avoid disruptions.</p><p>• Plan and prioritize tasks for upcoming events to ensure smooth execution and adherence to deadlines.</p><p>• Assist users with operating AV equipment and provide training on basic functionality and troubleshooting techniques.</p><p>• Diagnose and resolve technical issues with AV systems, often under time-sensitive conditions during live events.</p><p>• Provide remote support to users experiencing AV-related challenges.</p><p>• Perform routine maintenance, troubleshooting, and repairs on AV equipment to optimize performance and extend its lifespan.</p><p>• Install and configure new AV systems, including hardware setup, cable management, and control system programming.</p><p>• Maintain inventory levels of essential AV supplies and equipment, ensuring availability for immediate use.</p>
Job Description As a Patient Access Financial Specialist, you will support patients by ensuring that all financial aspects of their care are managed effectively. You will play a critical role in optimizing patient satisfaction and ensuring seamless access to services. Key Responsibilities: Collaborate with patients to coordinate financial arrangements and discuss payment plans. Assist patients with registration, insurance verification, and pre-authorizations. Manage scheduling for appointments and services, ensuring accuracy and timeliness. Proactively address patient inquiries and concerns, delivering excellent customer service. Maintain compliance with healthcare regulations and company policies. Work efficiently using healthcare systems, with EPIC knowledge being a strong plus. Assist with other administrative duties as needed to support operational success. <br> Qualifications and Skills Previous experience in healthcare or patient financial services. Strong customer service skills, with a compassionate and detail oriented approach. Exceptional organizational and multitasking abilities. Comfort with healthcare platforms such as EPIC is highly preferred. High attention to detail and accuracy in managing documentation and patient information. Proficiency in standard office software and systems.
<p>As a <strong>Recruiting Specialist, </strong>your responsibilities will include:</p><ul><li>Recruiting, interviewing and placing administrative and customer support professionals in full time – direct hire positions with our clients.</li><li>Providing the highest quality customer service to candidates.</li><li>Providing consistent communication and career guidance to candidates.</li><li>Participating in industry trade association and networking events to increase our presence within the local business community.</li><li>Strategizing with teammates to accomplish weekly business growth goals.</li></ul><p><strong> </strong></p><p><br></p><p><br></p>
<p>Are you passionate about delivering exceptional service while supporting employees at every level? Do you thrive in fast-paced environments, where you can leverage your technical savvy and interpersonal skills? </p><p>Join us as a <strong>Payroll Contact Specialist</strong> and play a critical role in assisting employees and leaders across multiple business units with their HR and Payroll inquiries!</p><p><br></p><p><strong>Position Overview:</strong></p><p>As a <strong>Payroll Contact Specialist</strong>, you will be the first point of contact for internal and external employees, managers, leaders, retirees, applicants, and third-party vendors. You will handle inquiries via phone, chat, email, and online portals while following established policies and procedures specific to various business units. Your ability to adapt, multitask, and navigate multiple systems will be vital in ensuring inquiries and issues are resolved efficiently and accurately.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Support and Resolve HR and Payroll Inquiries:</strong> Provide guidance related to payroll, benefits, FMLA, LOA, time-off, W2 information, tax details, and more for internal and external stakeholders.</li><li><strong>Utilize ServiceNow for Case Management:</strong> Track intake and requests while ensuring proper documentation and adherence to HR protocols.</li><li><strong>Understand and Apply Policies:</strong> Respond to inquiries specific to individual business units—using relevant policies and procedures.</li><li><strong>System Navigation:</strong> Leverage multiple tools such as CRM, Workday, ServiceNow, SharePoint, etc. to efficiently retrieve necessary information and process requests.</li><li><strong>Escalation:</strong> Identify cases requiring exception handling or policy interpretation and escalate them appropriately to achieve effective resolutions.</li><li><strong>Continuous Feedback:</strong> Share insights into employee experiences to drive improvements in service quality and streamline processes.</li></ul><p><br></p>
<p>We’re seeking an Application Support Specialist to support enterprise SaaS platforms and ensure smooth day-to-day operations. You’ll investigate and resolve application issues, manage user provisioning in Azure AD, and collaborate with vendors or internal teams to maintain uptime and data integrity. This is a great opportunity for someone who enjoys a blend of technical troubleshooting and customer interaction.</p>
We are looking for a dedicated and detail-oriented CFS Agent to join our logistics team in El Segundo, California. This contract position offers an opportunity to contribute to efficient freight station operations while delivering exceptional customer service. If you thrive in a fast-paced environment and have a passion for logistics, we invite you to apply.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries related to Container Freight Station (CFS) operations and services.<br>• Handle incoming orders and requests with accuracy, ensuring smooth processing and timely resolutions.<br>• Collaborate with internal teams to coordinate cargo movement and ensure operational efficiency.<br>• Maintain and organize essential documentation, including bills of lading, invoices, and customs paperwork.<br>• Resolve customer issues professionally, aiming to provide effective solutions and maintain satisfaction.<br>• Schedule and oversee appointments for cargo pick-up and delivery, optimizing logistical processes.<br>• Keep detailed and accurate records in company systems to support seamless operations.<br>• Utilize organizational skills to manage files and maintain proper documentation.<br>• Operate multi-line phone systems effectively to assist clients and internal teams.
We are looking for an organized and customer-focused individual to join our team as a Greeter in Syracuse, New York. In this long-term contract position, you will play a crucial role in assisting customers by providing guidance and support at one of our key offices. This opportunity offers a chance to work in a dynamic environment where your attention to detail and interpersonal skills will make a meaningful impact.<br><br>Responsibilities:<br>• Welcome and assist customers promptly upon their arrival.<br>• Review and validate customer documents to ensure accuracy and completeness.<br>• Manage the flow of visitors by overseeing the queuing system.<br>• Administer vision tests and record results accurately into the computer system.<br>• Provide guidance to customers on using kiosks for self-service options.<br>• Capture high-quality photos for driver's licenses and other official documents.<br>• Maintain an organized workspace to ensure efficient operations.<br>• Deliver exceptional customer service by addressing inquiries and resolving issues effectively.
<p>We are looking for a dedicated <strong>Bilingual Medical Scheduler </strong>to join our team in Houston, Texas. This Contract to permanent position offers an excellent opportunity to grow within the healthcare field while contributing to efficient patient scheduling and front-office operations. The ideal candidate will be bilingual and have a background in medical customer service, enabling them to effectively address patient needs and inquiries.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Coordinate and manage patient scheduling, ensuring appointments are organized efficiently.</p><p>• Assist patients with inquiries regarding appointments and medical records, providing excellent customer service.</p><p>• Maintain accurate patient records and ensure timely updates in the system.</p><p>• Facilitate the check-in and check-out process for patients, ensuring a smooth experience.</p><p>• Support the medical front office by handling administrative tasks and maintaining a welcoming environment.</p><p>• Collaborate with healthcare professionals to address patient concerns and improve service delivery.</p><p>• Participate in rotational Friday schedules with flexibility to stay late as needed.</p><p>• Conduct virtual screenings with bilingual staff members to ensure alignment with patient needs.</p><p>• Ensure compliance with healthcare regulations and organizational policies.</p><p>• Adapt quickly to new responsibilities and processes to meet organizational demands.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. <strong>*The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
