<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
We are looking for a dedicated Customer Service Representative to join our team in Wilson, North Carolina. In this Contract position, you will play a crucial role in delivering exceptional service to customers by addressing their inquiries and resolving issues efficiently. This opportunity is ideal for individuals with strong communication skills and a commitment to providing outstanding support.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring accurate and helpful information is provided.<br>• Process orders and maintain accurate data entry to ensure seamless service delivery.<br>• Handle both inbound and outbound calls effectively while addressing customer concerns.<br>• Assist customers with bank deposit-related queries, ensuring proper documentation and resolution.<br>• Collaborate with team members to meet service goals and maintain customer satisfaction.<br>• Follow established protocols to resolve issues and escalate complex cases when necessary.<br>• Demonstrate excellent problem-solving skills to address customer concerns in a timely manner.<br>• Maintain a positive and attentive demeanor during all customer interactions.<br>• Provide detailed updates to customers regarding the status of their requests or orders.<br>• Ensure compliance with company policies and procedures while delivering top-notch service.
<p>We are looking for a dedicated Customer Service Representative to join our team in Oklahoma City, Oklahoma. In this role, you will engage with customers to provide exceptional service, support sales efforts, and foster lasting relationships. This is a Contract to permanent position offering competitive pay and opportunities for growth.</p><p><strong>100% ON-SITE / Dealership and or Title Experience preferred </strong></p><p><br></p><p>Responsibilities:</p><p>• Handle both inbound and outbound calls to assist customers and generate sales opportunities.</p><p>• Provide detailed explanations about vehicle features, warranties, and financing options.</p><p>• Follow up with leads to schedule appointments and secure sales.</p><p>• Maintain accurate records of customer interactions and sales activities in the company system.</p><p>• Consistently achieve or exceed individual and team sales targets.</p><p>• Deliver attentive, friendly, and trustworthy service to enhance customer satisfaction and loyalty.</p><p>• Collaborate with team members to share insights and improve overall performance.</p><p>• Adapt to a regular schedule, including occasional evenings and weekends as needed.</p>
We are looking for a dedicated Customer Service Representative to join our team in Costa Mesa, California. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and assisting with navigating our website and related tools. This is a Contract-to-Permanent position, offering an excellent opportunity for growth and long-term employment.<br><br>Responsibilities:<br>• Respond to a high volume of inbound customer calls daily, ensuring all inquiries are addressed promptly and professionally.<br>• Assist customers with navigating the company website, including locating specific information and troubleshooting login issues.<br>• Provide guidance to users experiencing challenges with new system features or updates.<br>• Maintain accurate records of customer interactions and resolutions using CRM tools.<br>• Collaborate with internal teams to escalate and resolve complex issues efficiently.<br>• Offer exceptional service to enhance customer satisfaction and build long-term relationships.<br>• Utilize Office Suite tools to document and manage customer data effectively.<br>• Stay updated on product knowledge and company processes to provide accurate information.<br>• Handle customer concerns with patience and professionalism, ensuring a positive experience.
<p>We are looking for a dedicated Customer Service Representative for our client in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in addressing customer inquiries, ensuring satisfaction, and maintaining records of interactions. This position offers the opportunity to work both independently and collaboratively to provide exceptional service and support.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer inquiries and provide accurate information to resolve issues efficiently.</p><p>• Identify service concerns and determine whether they can be addressed by the customer service team or need escalation.</p><p>• Resolve customer issues within your authority, including areas such as underwriting, claims, accounting, and marketing.</p><p>• Redirect unresolved matters to the appropriate department for further assistance.</p><p>• Maintain detailed records of customer interactions and service inquiries.</p><p>• Analyze trends in customer concerns and communicate findings to support root cause analysis.</p><p>• Greet visitors professionally and manage their access to the building if working at the front desk.</p><p>• Assist with administrative tasks such as preparing and assembling renewal mailings when needed.</p><p>• Perform additional duties as assigned by your supervisor to support the team.</p>
<p>We are looking for a skilled HR Contact Center Representative to join our team in Charlotte, North Carolina. In this role, you will provide exceptional support to employees during the open enrollment period, ensuring inquiries are resolved efficiently and accurately. This is a long-term contract position where your expertise in HR processes and benefits coordination will be highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Respond to high volumes of inbound calls, addressing employee inquiries related to open enrollment and benefits.</p><p>• Assist employees with navigating HR systems and resolving issues efficiently.</p><p>• Provide guidance on benefits administration, including medical, dental, and other employee plans.</p><p>• Verify employee benefits and ensure accurate documentation within HR systems.</p><p>• Manage multiple systems and screens simultaneously to deliver timely support.</p><p>• Handle sensitive information in compliance with HIPAA regulations.</p><p>• Collaborate with team members to improve service delivery and streamline processes.</p><p>• Maintain a thorough understanding of company policies and procedures to provide accurate information.</p><p>• Support onboarding processes by answering questions and offering assistance.</p><p>• Ensure all employee interactions are handled with attention to detail and focused on delivering excellent customer service.</p>
We are looking for a Customer Service Representative to join our team in Lincolnton, North Carolina. This is a Contract to permanent position that requires someone with exceptional communication and organizational skills to provide outstanding support to both internal teams and external customers. The role is dynamic and involves assisting with sales support, technical inquiries, and detailed reporting tasks.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with professionalism and efficiency, addressing customer inquiries and resolving issues promptly.<br>• Manage order entry processes accurately, ensuring all details are recorded and processed correctly.<br>• Collaborate with sales teams to provide essential support, including booking assistance and commission reporting.<br>• Utilize Microsoft Excel to create and analyze reports, leveraging tools such as VLOOKUP, pivot tables, and other advanced functions.<br>• Provide technical support and guidance to customers, ensuring their needs are met effectively.<br>• Maintain detailed records and documentation for customer interactions and transactions.<br>• Assist contractors and clients with project-related inquiries, such as bidding details and equipment specifications.<br>• Support high school and college athletic departments with their purchasing needs, including renovations and equipment.<br>• Adapt to seasonal business cycles, including busier periods in Q1 and quieter times in summer and late fall.<br>• Ensure seamless communication between teams and clients, fostering strong relationships and trust.
We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This is a Contract to permanent position, offering an exciting opportunity to work in a detail-oriented and dynamic environment. The role involves engaging with residents, providing accurate information, and ensuring exceptional service delivery.<br><br>Responsibilities:<br>• Accurately record and track service requests using the organization's Customer Relationship Management system.<br>• Deliver detailed and accurate information about city services, events, and programs by utilizing reference tools and online resources.<br>• Follow established procedures, workflows, and scripts to manage, resolve, or escalate customer inquiries.<br>• Communicate effectively and courteously with residents, including handling stressful situations or language barriers.<br>• Utilize translation services to facilitate clear communication with non-English speaking residents.<br>• Assist with property or location-related questions by navigating city mapping systems.<br>• Maintain confidentiality and a high standard of conduct in all interactions and data management.<br>• Ensure high levels of accuracy when entering data and responding to customer inquiries.<br>• Perform additional tasks as assigned to support team objectives.
We are looking for an experienced Sr. Customer Service Representative to join our team in San Marcos, California. This Contract to permanent position offers an opportunity to contribute to a fast-paced utilities and infrastructure environment by delivering outstanding customer support and ensuring seamless service operations. The ideal candidate will bring exceptional communication and organizational skills to manage customer interactions and coordinate field services effectively.<br><br>Responsibilities:<br>• Respond promptly to incoming customer calls, providing attentive and courteous assistance.<br>• Collect detailed information regarding service needs and accurately generate job tickets using ServiceTitan.<br>• Schedule service appointments, maintain job notes, and manage follow-ups to ensure customer satisfaction.<br>• Communicate effectively with property managers, homeowners, and internal teams to address concerns and coordinate services.<br>• Update customer profiles, book service calls, and verify the accuracy of job-related details.<br>• Dispatch technicians through ServiceTitan’s scheduling and dispatch tools, ensuring efficient workflows.<br>• Monitor technician routes and job progress, making necessary adjustments to schedules as issues arise.<br>• Track job statuses, input notes, upload relevant documents, and confirm tasks are completed within the system.<br>• Maintain consistent communication with field technicians to provide updates, relay changes, and share additional information.<br>• Support administrative tasks such as processing estimates, invoices, warranty details, and service history documentation.
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Omaha, Nebraska. In this role, you will handle a high volume of inbound calls, assist customers with inquiries, and ensure timely and accurate data entry into our systems. This position requires excellent communication skills, the ability to multitask efficiently, and a strong focus on delivering exceptional service. Candidates who are fluent in Spanish are strongly encouraged to apply!</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries.</p><p>• Utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems.</p><p>• Manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary.</p><p>• Collaborate with supervisors and internal departments to address complex issues and ensure seamless communication.</p><p>• Handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams.</p><p>• Follow established guidelines and instructions, while applying sound judgment and experience to resolve customer concerns.</p><p>• Proactively take initiative to improve processes and maintain attention to detail in all tasks.</p><p>• Provide top-notch customer service to ensure satisfaction and build trust with clients.</p><p>• Support workers’ compensation inquiries and address specific customer needs efficiently.</p>
<p>We are looking for a skilled and driven Bilingual Spanish/ or French Canadian Customer Service Representative to join our team in Torrance, California. As part of the manufacturing industry, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting our brand. This is a Contract position offering the opportunity to grow with an innovative and customer-focused organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by upholding the company's values and maintaining professionalism in all communications.</p><p>• Build and sustain positive relationships with customers, demonstrating empathy and understanding during interactions.</p><p>• Recommend and promote company products and services to meet customer needs and preferences, contributing to brand growth.</p><p>• Accurately record customer details and inquiry information into company databases.</p><p>• Apply technical knowledge of products to resolve customer issues effectively and provide troubleshooting assistance.</p><p>• Handle customer complaints with patience, ensuring calm and courteous resolutions.</p><p>• Participate in product and skill training sessions, successfully completing assessments to enhance expertise.</p><p>• Share valuable customer feedback and observed trends with management to support continuous improvement.</p><p>• Ensure timely and consistent attendance, including the flexibility to work variable schedules and occasional weekends.</p>
<p>We are looking for a dedicated Customer Service Representative to join a team in Montgomeryville, Pennsylvania. In this fully onsite role, you will be responsible for supporting sales operations, managing order processing, and ensuring exceptional customer service. This is a Contract-to-long-term position, offering the opportunity to transition into an ongoing role based on performance.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.</p><p>• Create and update quotes for customers, addressing their specific needs.</p><p>• Calculate and apply tariff surcharges as required for various transactions.</p><p>• Set up accounts for new customers, vendors, and sales representatives while maintaining accurate records of sales territories.</p><p>• Generate and manage discrepancy reports and corrective actions to resolve issues.</p><p>• Handle backorders to support production needs and ensure customer satisfaction.</p><p>• Establish terms for new customer accounts by acquiring and reviewing credit references.</p><p>• Communicate effectively with customers, addressing inquiries and following up to ensure satisfaction.</p><p>• Utilize Epicor software and Office tools to manage data and streamline processes.</p>
<p>We are seeking professional Event Support Staff for a one-day contract opportunity in Seattle, Washington. In this role, you will assist guests and vendors during a large-scale event, help maintain smooth event operations, and ensure an exceptional attendee experience. Ideal candidates are reliable, detail-oriented, and comfortable working in a fast-paced, customer-facing environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and check in attendees upon arrival, ensuring a seamless entry process.</p><p>• Provide clear directions and manage the flow of crowds throughout the event.</p><p>• Offer assistance to vendors and exhibitors with their needs during the event.</p><p>• Maintain a detail oriented approach to enhance the overall guest experience.</p><p>• Help with light setup and breakdown tasks to support event operations.</p><p>• Handle inbound and outbound calls to address inquiries and provide information.</p><p>• Accurately input order details and manage data entry tasks.</p><p>• Resolve customer concerns promptly and efficiently to ensure satisfaction.</p>
We are looking for a skilled and customer-focused Customer Service Representative to join our team in Fort Mill, South Carolina. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic and detail-oriented environment. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with efficiency and care.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries, providing clear and accurate information.<br>• Proactively update customers on the status of their orders and anticipate their needs based on the product or service stage.<br>• Address and resolve customer complaints with a detail-oriented approach, turning challenges into opportunities to build stronger relationships.<br>• Inform customers about additional products and services that may align with their needs.<br>• Manage inbound and outbound calls with a focus on delivering excellent customer service.<br>• Accurately process order entries and ensure all customer information is up-to-date.<br>• Collaborate with internal teams to resolve customer issues efficiently and effectively.<br>• Maintain a positive and empathetic attitude while interacting with customers to enhance their overall experience.<br>• Ensure all communications are documented properly to track customer interactions and follow-up needs.
We are looking for an experienced and detail-oriented HR Contact Center Representative to join our team in Charlotte, North Carolina. In this role, you will be responsible for providing exceptional support and assistance to employees regarding HR-related inquiries, ensuring seamless communication and resolution of issues. This is a long-term contract position that offers the opportunity to contribute to an organization committed to excellence in employee relations and human resources.<br><br>Responsibilities:<br>• Respond to inbound inquiries from employees regarding HR policies, benefits, payroll, and other related topics.<br>• Utilize HRIS platforms, including Workday, to manage and resolve employee requests efficiently.<br>• Assist with onboarding processes to ensure a smooth transition for new hires.<br>• Address employee relations matters with professionalism and confidentiality.<br>• Provide guidance and support in a HIPAA-regulated environment, ensuring compliance with all relevant regulations.<br>• Collaborate with payroll teams to resolve issues and support payroll processes.<br>• Maintain accurate records and documentation within HR systems.<br>• Deliver exceptional customer service in a contact center environment, handling high call volumes effectively.<br>• Monitor and prioritize tasks to ensure timely resolution of employee concerns.<br>• Support HR teams in administrative functions as needed.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. As part of this contract position, you will play a pivotal role in providing exceptional support to customers through various communication channels. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive customer experience.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally via phone and other communication channels.<br>• Provide accurate information about products, services, and company policies to resolve customer concerns efficiently.<br>• Process orders and manage entry tasks with attention to detail and accuracy.<br>• Handle both inbound and outbound calls to ensure customer needs are met effectively.<br>• Maintain thorough documentation of customer interactions and resolutions in the system.<br>• Collaborate with team members to address complex issues and deliver seamless service.<br>• Uphold high standards of customer satisfaction by delivering friendly and empathetic support.<br>• Identify opportunities to improve processes and contribute to enhancing overall service quality.<br>• Follow established protocols and procedures to ensure compliance with company guidelines.<br>• Adapt to customer needs and provide tailored solutions to exceed expectations.
<p>Robert Half is seeking dedicated and personable Customer Service Representatives to join a growing call center team. This is an exciting opportunity for candidates passionate about providing excellent customer support, resolving inquiries, and enhancing the customer experience. As the first point of contact, you will act as the face of the company, ensuring prompt, courteous, and effective communication with customers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound and outbound customer calls, responding to inquiries, complaints, and requests in a professional manner.</li><li>Provide thorough and accurate information regarding products, services, and policies.</li><li>Troubleshoot and resolve customer issues efficiently, escalating more complex problems to appropriate departments as necessary.</li><li>Document customer interactions, inquiries, and resolutions in the company’s CRM or database.</li><li>Promote products or services when opportunities arise, ensuring customer satisfaction at all times.</li><li>Collaborate with team members and management to identify ways to improve the customer experience.</li><li>Follow communication scripts, policies, and guidelines while personalizing service to individual customer needs.</li></ul><p><br></p>
<p>Are you passionate about helping others and providing exceptional service? Our team is seeking a Customer Service Representative to join our dynamic organization. In this role, you will serve as the first point of contact for customers, ensuring their questions are resolved quickly and professionally while delivering a seamless, connected customer experience.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound AND outbound calls, emails, and chats from customers, addressing inquiries and resolving issues efficiently. (Volume can exceed 300+ calls per day) </li><li>Provide information about products and services and assist with account management.</li><li>Document all customer interactions and escalate complex issues as needed.</li><li>Collaborate with internal teams to track and resolve outstanding concerns.</li><li>Uphold high customer satisfaction standards and contribute to our positive work environment.</li></ul>
We are looking for a dedicated Customer Success Specialist to join our team in Carlsbad, California. In this contract position, you will play a key role in ensuring our members have a seamless experience by addressing their inquiries and providing exceptional support. Your expertise in customer service and technology will be vital in resolving issues and maintaining accurate data.<br><br>Responsibilities:<br>• Develop a deep understanding of membership benefits, the organization’s dashboard, event attendees, and related activities.<br>• Respond promptly and effectively to member inquiries regarding event registration.<br>• Provide accurate and timely follow-up to resolve member questions or concerns.<br>• Ensure all data and information within the organization’s system are consistently updated and accurate.<br>• Offer on-site registration assistance during scheduled events.<br>• Diagnose and troubleshoot issues related to the organization's dashboard, resolving bugs and system errors.<br>• Report identified bugs to the technology team using the designated tracking tool and collaborate with developers to address concerns.
<p>Our client is in need of a dedicated Customer Service Representative to join their team. In this role, you will serve as the first point of contact for customers, ensuring their needs and concerns are addressed promptly and effectively. Your ability to communicate clearly and work collaboratively will play a key role in enhancing the overall customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by actively listening to customer concerns and offering tailored solutions.</p><p>• Manage and resolve assigned cases, including incoming customer inquiries and issues.</p><p>• Maintain proactive communication with customers regarding their inquiries and the status of resolutions.</p><p>• Collaborate with internal teams to ensure customer requests and complaints are resolved in a timely manner.</p><p>• Work closely with management and sales teams to evaluate customer service strategies and identify areas for improvement.</p><p>• Participate in training sessions and team meetings to enhance service delivery and ensure alignment with company goals.</p><p>• Perform additional tasks and responsibilities as needed to support departmental objectives.</p><p>• Utilize customer service software to document interactions and track case resolutions efficiently.</p><p>• Contribute to improving the company’s customer satisfaction score by consistently delivering high-quality service.</p>
We are looking for a Customer Service Representative to provide exceptional support and assistance to our B2B clients in the telecom services industry. This long-term contract position is based in Fort Mill, South Carolina, and requires a proactive individual with strong communication skills and a background in logistics or customer service. If you are passionate about delivering high-quality service and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Address and resolve inquiries from B2B customers via inbound and outbound calls.<br>• Process and manage order entries with accuracy and efficiency.<br>• Collaborate with internal teams to ensure customer requests are handled promptly.<br>• Maintain detailed records of customer interactions and transactions.<br>• Utilize call center tools and systems to monitor and improve customer service.<br>• Provide solutions to customer issues, ensuring satisfaction and retention.<br>• Assist with logistics-related tasks to support business operations.<br>• Follow company protocols and procedures to ensure compliance and quality standards.<br>• Stay updated on company services and offerings to deliver informed assistance.<br>• Identify opportunities to enhance customer experience and recommend improvements.
<p>The <strong>Bilingual Spanish Customer Service Representative</strong> provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is professional, patient, and able to communicate clearly in both languages.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish.</li><li>Provide product, service, and account information accurately and efficiently.</li><li>Handle customer complaints, process orders, and assist with billing or service requests.</li><li>Translate and interpret customer communications or documentation as needed.</li><li>Maintain and update customer records, documenting all interactions in the CRM system.</li><li>Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns.</li><li>Meet or exceed performance goals, including response time, accuracy, and customer satisfaction.</li><li>Identify and communicate opportunities for process or service improvements.</li><li>Represent the company in a positive and professional manner at all times.</li></ul><p><br></p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>We are looking for a motivated and attentive Customer Service Representative to join our team on a contract basis. In this role, you will focus on outbound communications, assisting individuals with enrollment in healthcare programs and scheduling appointments. Candidates must have reliable internet access and be available to pick up and return equipment at the designated office.</p><p><br></p><p>Responsibilities:</p><p>• Conduct high-volume outbound calls to individuals, reaching up to 100 calls per day, to provide information about healthcare programs.</p><p>• Assist individuals in understanding their eligibility and guide them through the enrollment process.</p><p>• Schedule appointments for eligible participants and document all communications in the system.</p><p>• Leave detailed voicemail messages when unable to reach individuals and follow up as needed.</p><p>• Adhere to provided scripts while maintaining a thorough and empathetic approach during calls.</p><p>• Troubleshoot basic technical issues remotely or coordinate in-office visits for equipment support if necessary.</p><p>• Maintain accurate records of all interactions and updates in the database.</p><p>• Ensure compliance with company policies and procedures, including privacy and data security.</p><p>• Collaborate with team members to meet daily and weekly call targets.</p><p>• Provide excellent customer service to all participants, addressing inquiries and concerns effectively.</p>
