We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Omaha, Nebraska. In this role, you will handle a high volume of inbound calls, assist customers with inquiries, and ensure timely and accurate data entry into our systems. This position requires excellent communication skills, the ability to multitask efficiently, and a strong focus on delivering exceptional service. Candidates who are fluent in Spanish are strongly encouraged to apply! Responsibilities:• Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries.• Utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems.• Manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary.• Collaborate with supervisors and internal departments to address complex issues and ensure seamless communication.• Handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams.• Follow established guidelines and instructions, while applying sound judgment and experience to resolve customer concerns.• Proactively take initiative to improve processes and maintain attention to detail in all tasks.• Provide top-notch customer service to ensure satisfaction and build trust with clients.• Support workers’ compensation inquiries and address specific customer needs efficiently.

• Prior experience in customer service or call center environments is essential.• Proficiency in answering inbound calls and managing administrative tasks simultaneously.• Strong data entry skills with a focus on accuracy and attention to detail.• Ability to communicate effectively in both English and Spanish is highly desired.• Demonstrated ability to multitask and prioritize in a fast-paced setting.• Familiarity with Cisco Finesse or similar call management systems is a plus.• Knowledge of workers’ compensation processes and related administrative requirements.• Exceptional problem-solving skills and the ability to work collaboratively with internal teams. ** Spanish fluency strongly preferred!

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Omaha, NE
onsite
Temporary
22.00 - 25.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Omaha, Nebraska. In this role, you will handle a high volume of inbound calls, assist customers with inquiries, and ensure timely and accurate data entry into our systems. This position requires excellent communication skills, the ability to multitask efficiently, and a strong focus on delivering exceptional service. Candidates who are fluent in Spanish are strongly encouraged to apply! Responsibilities:• Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries.• Utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems.• Manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary.• Collaborate with supervisors and internal departments to address complex issues and ensure seamless communication.• Handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams.• Follow established guidelines and instructions, while applying sound judgment and experience to resolve customer concerns.• Proactively take initiative to improve processes and maintain attention to detail in all tasks.• Provide top-notch customer service to ensure satisfaction and build trust with clients.• Support workers’ compensation inquiries and address specific customer needs efficiently.
2025-11-17T15:28:41Z

Customer Service Representative Job in Omaha | Robert Half