We are looking for a dedicated Customer Service Representative to join a team in Montgomeryville, Pennsylvania. In this fully onsite role, you will be responsible for supporting sales operations, managing order processing, and ensuring exceptional customer service. This is a Contract-to-long-term position, offering the opportunity to transition into an ongoing role based on performance. Responsibilities:• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.• Create and update quotes for customers, addressing their specific needs.• Calculate and apply tariff surcharges as required for various transactions.• Set up accounts for new customers, vendors, and sales representatives while maintaining accurate records of sales territories.• Generate and manage discrepancy reports and corrective actions to resolve issues.• Handle backorders to support production needs and ensure customer satisfaction.• Establish terms for new customer accounts by acquiring and reviewing credit references.• Communicate effectively with customers, addressing inquiries and following up to ensure satisfaction.• Utilize Epicor software and Office tools to manage data and streamline processes.

• Minimum of 2 years of experience in customer service or a related field. • Proficiency in call center operations, including handling inbound and outbound calls. • Strong skills in order entry and sales support processes. • Familiarity with Office software and Epicor software or similar ERP systems. • Ability to calculate tariffs and surcharges with attention to detail. • Excellent communication skills to interact with customers and internal teams. • Experience in managing customer accounts and credit references. • Organizational skills to handle multiple tasks and maintain accurate records.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Montgomeryville, PA
onsite
Contract / Temporary to Hire
22.00 - 23.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join a team in Montgomeryville, Pennsylvania. In this fully onsite role, you will be responsible for supporting sales operations, managing order processing, and ensuring exceptional customer service. This is a Contract-to-long-term position, offering the opportunity to transition into an ongoing role based on performance. Responsibilities:• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.• Create and update quotes for customers, addressing their specific needs.• Calculate and apply tariff surcharges as required for various transactions.• Set up accounts for new customers, vendors, and sales representatives while maintaining accurate records of sales territories.• Generate and manage discrepancy reports and corrective actions to resolve issues.• Handle backorders to support production needs and ensure customer satisfaction.• Establish terms for new customer accounts by acquiring and reviewing credit references.• Communicate effectively with customers, addressing inquiries and following up to ensure satisfaction.• Utilize Epicor software and Office tools to manage data and streamline processes.
2025-11-05T16:13:50Z