We are looking for a detail-oriented IT Fulfillment Agent I to join our team on a long-term contract basis in Wyomissing, Pennsylvania. In this role, you will play a key part in managing IT assets, purchasing, and supporting service delivery operations. The ideal candidate will have strong communication skills and an analytical mindset, ensuring smooth processes and accurate asset management.<br><br>Responsibilities:<br>• Manage IT assets across various categories, ensuring proper acquisition, storage, distribution, and disposal processes.<br>• Maintain and analyze asset registers and histories to ensure accurate tracking and compliance.<br>• Provide timely responses to support requests, offering information to resolve incidents and escalating unresolved issues as needed.<br>• Monitor and enforce policies to prevent unauthorized use of IT assets.<br>• Collaborate with service delivery teams to facilitate hardware and software purchases and manage user device procurement.<br>• Perform regular audits to ensure asset management records are up-to-date and accurate.<br>• Utilize knowledge of computer hardware and software tools to support operational needs.<br>• Contribute to problem-solving efforts and recommend improvements to asset management processes.

• Associate degree in Computer Science or a related field.<br>• 0-2 years of experience in IT asset management or a similar role.<br>• Strong verbal and written communication skills, with attention to detail.<br>• Ability to work independently and prioritize tasks effectively.<br>• Familiarity with computer hardware and general software tools.<br>• Analytical and problem-solving skills to identify and address issues.<br>• Experience with asset management and service delivery processes.<br>• Proficiency in managing time and meeting deadlines.

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