We are looking for a motivated and attentive Customer Service Representative to join our team on a contract basis. In this role, you will focus on outbound communications, assisting individuals with enrollment in healthcare programs and scheduling appointments. Candidates must have reliable internet access and be available to pick up and return equipment at the designated office. Responsibilities:• Conduct high-volume outbound calls to individuals, reaching up to 100 calls per day, to provide information about healthcare programs.• Assist individuals in understanding their eligibility and guide them through the enrollment process.• Schedule appointments for eligible participants and document all communications in the system.• Leave detailed voicemail messages when unable to reach individuals and follow up as needed.• Adhere to provided scripts while maintaining a thorough and empathetic approach during calls.• Troubleshoot basic technical issues remotely or coordinate in-office visits for equipment support if necessary.• Maintain accurate records of all interactions and updates in the database.• Ensure compliance with company policies and procedures, including privacy and data security.• Collaborate with team members to meet daily and weekly call targets.• Provide excellent customer service to all participants, addressing inquiries and concerns effectively.

• Previous experience in a customer service or call center environment is required. • Proficiency in handling inbound and outbound calls, email correspondence, and data entry. • Strong skills in Microsoft Office applications, including Word and Excel. • Ability to schedule appointments efficiently and maintain organized records. • Reliable internet connection with a minimum download speed of 100 Mbps and upload speed of 10 Mbps. • A distraction-free home work environment suitable for remote work and video conferencing. • Comfort with technology and familiarity with tools such as Microsoft Remote Desktop. • Excellent communication and interpersonal skills with a focus on customer satisfaction.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Boca Raton, FL
remote
Temporary
17.10 - 19.80 USD / Hourly
We are looking for a motivated and attentive Customer Service Representative to join our team on a contract basis. In this role, you will focus on outbound communications, assisting individuals with enrollment in healthcare programs and scheduling appointments. Candidates must have reliable internet access and be available to pick up and return equipment at the designated office. Responsibilities:• Conduct high-volume outbound calls to individuals, reaching up to 100 calls per day, to provide information about healthcare programs.• Assist individuals in understanding their eligibility and guide them through the enrollment process.• Schedule appointments for eligible participants and document all communications in the system.• Leave detailed voicemail messages when unable to reach individuals and follow up as needed.• Adhere to provided scripts while maintaining a thorough and empathetic approach during calls.• Troubleshoot basic technical issues remotely or coordinate in-office visits for equipment support if necessary.• Maintain accurate records of all interactions and updates in the database.• Ensure compliance with company policies and procedures, including privacy and data security.• Collaborate with team members to meet daily and weekly call targets.• Provide excellent customer service to all participants, addressing inquiries and concerns effectively.
2025-11-17T20:49:04Z