211 results for Call Center Specialist jobs

Call Center Specialist

Bridgewater, NJ
onsite
Temporary
21 - 22 USD / Hourly
We are looking for a skilled Call Center Specialist to join our team. As part of the healthcare industry, this role requires excellent communication and organizational skills to deliver exceptional service to patients and clients. This is a long-term contract position where you will play a vital role in ensuring a smooth and attentive experience for everyone you assist. This is an on-site position, five days a week, Monday through Friday. <ul><li>Respond to a high volume of inbound and outbound calls, chats, and emails, addressing inquiries and concerns by collecting relevant information, researching solutions, and providing accurate guidance.</li><li>Educate customers about available services, explaining features and benefits to help them make informed decisions.</li><li>Handle escalations for complex issues, ensuring they are directed to the appropriate department or team member.</li><li>Coordinate and manage appointments or requests according to established scheduling protocols.</li><li>Maintain detailed records of interactions, appointments, and follow-ups using designated systems.</li><li>Utilize software and other tools to efficiently manage scheduling, customer requests, and communications.</li><li>Navigate multi-line phone systems to efficiently handle and route calls.</li><li>Collaborate with team members to ensure a seamless workflow and high-quality service.</li><li>Maintain professionalism and accuracy while handling high volumes of communication across multiple channels.</li><li>Support the team by assisting customers with questions, scheduling, and other needs.</li><li>Ensure compliance with office procedures and maintain familiarity with office equipment and systems.</li></ul>
2026-03-06T00:00:00Z

Call Center Specialist

Charlottesville, VA
onsite
Temporary
21 - 22 USD / Hourly
We are looking for a dedicated Call Center Specialist to join our team in Charlottesville, Virginia. In this role, you will assist customers with various account-related inquiries, including payments, transfers, and account details. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic and customer-focused environment. Responsibilities: • Handle inbound and outbound calls to assist customers with inquiries related to their accounts. • Support customers with money transfers, payments, and account updates with attention to detail. • Guide customers through the process of opening new accounts, ordering checks, and requesting new cards. • Provide clear and accurate information regarding banking products and services. • Address and resolve billing or collection issues for both commercial and consumer accounts. • Ensure compliance with company policies and banking regulations while assisting clients. • Maintain detailed and accurate records of customer interactions and transactions. • Collaborate with team members to improve customer satisfaction and streamline processes. • Monitor electronic banking transactions and assist customers with related concerns. • Stay updated on banking industry trends and operational procedures.
2026-03-05T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary
16 - 22 USD / Hourly
Seeking a customer-focused Call Center Representative to handle high-volume inbound/outbound calls, resolve customer inquiries, document interactions, and meet quality/metrics in a fast-paced environment. Key Responsibilities:<ul><li>Answer 60–100+ calls per day; verify identity and resolve issues/escalations.</li><li>Document calls, case notes, and resolutions accurately.</li><li>Process payments, updates, and service requests.</li><li>Meet KPIs (AHT, QA, adherence, first-call resolution).</li></ul>
2026-02-23T00:00:00Z

Call Center Representative

Miami, FL
onsite
Temporary
0 - 0 USD / Yearly
Robert Half is seeking a reliable and customer-focused Bilingual Call Center Representative (Spanish/English) to support a high-volume inbound and outbound call environment. The ideal candidate is professional, patient, and able to manage multiple customer interactions while maintaining accuracy and strong service standards. Responsibilities<ul><li>Handle high-volume inbound and outbound calls in both English and Spanish while maintaining professionalism and efficiency</li><li>Assist customers with account inquiries, service requests, troubleshooting, and general questions</li><li>Document all customer interactions accurately in the system, including notes, follow-ups, and case details</li><li>Resolve routine concerns and appropriately escalate complex issues according to company procedures</li><li>Follow established scripts and compliance guidelines while maintaining a natural and helpful conversation</li><li>Manage email and online inquiries in addition to phone communication</li><li>Meet productivity and quality assurance metrics including call handling time, accuracy, and customer satisfaction</li><li>Maintain confidentiality of customer information and adhere to company policies</li></ul>
2026-02-20T00:00:00Z

Part-Time Call Center Specialist

Charlotte, NC
onsite
Temporary
15 - 17 USD / Hourly
We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM. Responsibilities:• Assist families with student registration processes, including answering inquiries and providing guidance.• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.• Deliver bilingual support to cater to diverse families and community needs.• Handle escalated calls and resolve issues with a solutions-oriented approach.• Maintain detailed records of customer interactions and registration information using organizational tools.• Monitor call patterns and help identify trends to improve responsiveness and efficiency.• Collaborate with internal teams to address complex queries and provide seamless service.• Provide support during after-hours when required, ensuring consistent availability for callers.• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.• Support organizational efforts in tracking and improving customer service metrics.
2026-02-26T00:00:00Z

Customer Service Specialist

Newtown Square, PA
onsite
Contract / Temporary to Hire
19 - 19 USD / Hourly
We are looking for a detail-oriented Customer Service Specialist to join a team in Newtown Square, Pennsylvania. This Contract to permanent position is ideal for someone with strong organizational skills and a passion for supporting administrative tasks in a dynamic environment. The role focuses on data management, customer service, and assisting in daily operations to ensure the smooth running of processes. Responsibilities:• Provide administrative support to sales producers, ensuring they have the tools and information needed to drive new sales.• Manage and update client databases and customer relationship management systems accurately.• Perform data entry tasks, including reformatting spreadsheets and correcting errors within the system.• Collaborate with data analysts to input and organize information efficiently in the CRM system.• Utilize Microsoft Excel for sorting, formatting, and organizing data.• Respond to inbound and outbound calls, delivering excellent customer service.• Handle E-Mail correspondence professionally and promptly.• Schedule appointments and maintain organized calendars.• Assist in resolving system issues by identifying and correcting inaccuracies.• Prepare and edit documents using Microsoft Word, PowerPoint, and Outlook.
2026-03-06T00:00:00Z

Customer Service Specialist

Pensacola, FL
onsite
Permanent
21 - 22.5 USD / Hourly
We are looking for a proactive and detail-oriented person for Client Services to join our team. This role blends customer service, administrative support, and billing responsibilities, making it perfect for someone who enjoys variety and thrives in a collaborative environment.Key Responsibilities• Serve as the first point of contact for clients: answer and route calls, greet visitors, and manage front desk operations.• Respond to customer inquiries and prepare accurate quotes.• Process sales orders, verify pricing, and coordinate with shipping and warehouse teams to ensure timely delivery.• Generate, review, and track invoices; collaborate with accounting for payment processing and reconciliation.• Maintain accurate records in CRM and order management systems.• Perform general administrative tasks, including filing and light office upkeep.
2026-03-05T00:00:00Z

Customer Care Specialist

Palo Alto, CA
onsite
Temporary
25 - 29 USD / Hourly
We are looking for a dedicated Part-Time Customer Care Specialist to join our team in Palo Alto, California. In this long-term contract position, you will play a key role in delivering exceptional service to patients, families, and staff members at our clients Care Gift Shops. Your contributions will enhance the overall customer experience by assisting with sales, inventory management, and merchandising while maintaining high attention to detail. Responsibilities:• Provide outstanding customer service by assisting clients in finding and purchasing retail items, offering product recommendations, and emphasizing quality and utility.• Process sales transactions efficiently, including handling cash, issuing change, and managing credit card payments using Point of Sale systems.• Ensure incoming shipments are accurately received, inspected, tagged, and displayed appropriately within retail locations.• Maintain inventory by fulfilling stock requests, organizing merchandise, and monitoring inventory levels in assigned zones.• Collaborate with leadership to implement merchandising strategies, offering creative ideas to enhance the shop’s aesthetic and customer appeal.• Conduct regular inventory cycle counts, compare results with system data, and work with the coordinator to address discrepancies.• Participate in physical inventory checks, assist with stock receiving, and maintain accurate inventory records.• Uphold the shop’s appearance by cleaning shelves, organizing fixtures, and replenishing merchandise as needed.• Adapt to a fast-paced environment, taking initiative and working effectively both independently and as part of a team.• Provide exceptional support to a diverse range of individuals, including patients, families, and executive leaders, while managing varying personalities and situations.
2026-03-06T00:00:00Z

Healthcare Call Center Representative

Phoenix, AZ
onsite
Temporary
21 - 21 USD / Hourly
We are looking for an attentive and compassionate Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients and callers by addressing inquiries, responding to emergencies, and maintaining high standards of confidentiality. Your ability to handle high call volumes with professionalism and care will be crucial to success. Responsibilities: • Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries. • Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards. • Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety. • Make emergency announcements clearly and concisely in critical situations. • Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations. • Uphold confidentiality and professionalism in all interactions to protect sensitive information. • Maintain knowledge of multiple IT applications relevant to the role. • Deliver excellent customer service by assessing caller needs and providing appropriate resolutions. • Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness. • Collaborate with team members to ensure seamless communication and support during emergencies.
2026-03-06T00:00:00Z

Healthcare Call Center Representative

Phoenix, AZ
onsite
Temporary
21 - 21 USD / Hourly
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment. Responsibilities: • Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service. • Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems. • Address emergency situations by initiating appropriate responses to safety alarms and codes. • Deliver emergency announcements with clarity and urgency when required. • Utilize communication tools effectively while considering the cultural and individual needs of callers. • Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism. • Handle a high volume of calls daily, maintaining efficiency and attention to detail. • Collaborate with team members to ensure smooth operations and exceptional service delivery. • Monitor and escalate critical situations as necessary to ensure patient safety. • Uphold organizational standards and protocols in all interactions.
2026-03-06T00:00:00Z

Customer Support Specialist

Boothwyn, PA
onsite
Permanent
0 - 0 USD / Yearly
Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process
2026-02-09T00:00:00Z

Customer Support Specialist

Carlsbad, CA
onsite
Temporary
22 - 27 USD / Hourly
Robert Half is partnering with a fast-growing consumer products brand headquartered in Carlsbad to hire a personable, solution‑oriented Customer Support Specialist. You’ll be the voice of the brand across phone, email, chat, and order portals—solving problems, tracking orders, and turning first‑time buyers into repeat customers. This is an ideal role for someone who loves a mix of service, light order management, and cross‑department collaboration with sales, operations, and shipping. What You’ll Do<ul><li>Own daily customer communications via phone, email, and chat; triage inquiries and resolve issues quickly and professionally.</li><li>Manage order entry and edits, shipment tracking, RMAs, replacements, and warranty claims.</li><li>Research and resolve delivery delays, damaged shipments, and mis‑shipments; coordinate with 3PL/warehouse.</li><li>Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership.</li><li>Guide customers through product selection, promos, and basic troubleshooting; escalate technical issues as needed.</li><li>Collaborate with Sales Ops and Accounting on order holds, credits, tax, and payment discrepancies.</li><li>Prepare daily and weekly summaries on SLAs, ticket volumes, and top customer pain points.</li><li>Contribute to knowledge base articles and help streamline macros, templates, and SOPs.</li></ul>
2026-02-27T00:00:00Z

Customer Service / Call Center

Chattanooga, TN
onsite
Temporary
16 - 20 USD / Hourly
Customer Service / Call Center Positions (Chattanooga & North Georgia – 100% Onsite)Are you looking to advance your career in customer service or call center roles? Robert Half Administrative, Customer Support, and Human Resources is actively hiring for 100% onsite positions with top employers in Chattanooga and North Georgia. We partner with leading organizations across a variety of industries to connect skilled professionals to rewarding opportunities. If you are seeking a position in administrative, customer support, or human resources, Robert Half is the only staffing service in the Chattanooga area specializing exclusively in these roles. Benefits of working with Robert Half Administrative, Customer Support, and Human Resources:<ul><li>Exclusive access to sought-after positions at respected local employers</li><li>Personalized career guidance and ongoing professional support</li><li>Opportunities across a wide range of industries for flexibility and growth</li><li>Specialized expertise in administrative, customer support, and HR placements</li><li>Proven track record of successful placements and advancement opportunities</li></ul>Ready to take the next step? Please submit your resume online and call our office for an immediate interview at 423-265-5561.Join Robert Half Administrative, Customer Support, and Human Resources—your local experts in building successful careers in Chattanooga and North Georgia.
2026-02-28T00:00:00Z

Customer Solution Specialist

Cresco, PA
onsite
Permanent
44000 - 45000 USD / Yearly
Work Schedule: 9:30am est. to 6pm est., Monday through Friday. Hybrid Schedule Eligible. Position summary: The Customer Solution Specialist provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests. The Customer Solution Specialist builds and maintains relationships with customers that strengthens our partnership with them. The Customer Solution Specialist helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.
2026-02-17T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary
18 - 22 USD / Hourly
We are seeking a Medical Customer Service Specialist to serve as the main point of contact for patients and healthcare providers. In this position, you will help ensure a positive experience for patients by answering inquiries, addressing concerns, verifying information, and supporting the routine operations of a medical office or healthcare setting. Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m. Key Responsibilities:<ul><li>Deliver prompt, professional assistance to patients via phone, email, and in person</li><li>Manage patient registration, appointment scheduling, and insurance eligibility confirmation</li><li>Respond accurately to questions regarding billing, claims, and account matters</li><li>Maintain compliance with HIPAA regulations to safeguard patient information</li><li>Collaborate with clinical and administrative staff to coordinate patient services and communication</li><li>Document all interactions and track issues to ensure timely follow-up and resolution</li><li>Provide information to patients regarding office procedures, available services, and next steps</li></ul>
2026-03-04T00:00:00Z

Customer Care Representative

Cerritos, CA
onsite
Temporary
20 - 22 USD / Hourly
We are seeking a Customer Care Representative to be the face of our company for our clients. This role is ideal for someone who is highly organized, professional, and passionate about providing excellent customer service. You will play a critical role in ensuring that our clients receive timely, accurate, and friendly service.Key Responsibilities:<ul><li>Provide exceptional customer service via phone, email, and other communication channels.</li><li>Process and manage orders accurately and efficiently.</li><li>Handle customer inquiries, complaints, and requests with professionalism and care.</li><li>Collaborate with internal teams to ensure timely order fulfillment and issue resolution.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Support the continuous improvement of processes to enhance customer satisfaction.</li></ul>
2026-03-04T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-02-11T00:00:00Z

Customer Success Specialist

Champlin, MN
onsite
Permanent
45000 - 55000 USD / Yearly
We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience. Responsibilities: • Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction. • Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines. • Handle customer inquiries, prepare quotations, and initiate purchase orders with precision. • Process orders, changes, and returns in accordance with company policies and procedures. • Foster strong relationships with customers by delivering friendly and attentive support. • Calculate pricing, discounts, shipping fees, and sales margins efficiently. • Investigate and resolve customer concerns such as product quality issues or shipment delays. • Recommend additional products and services to customers and close sales opportunities. • Perform administrative tasks, including maintaining customer records and organizing order documentation.
2026-03-02T00:00:00Z

Customer Success Specialist

Basking Ridge, NJ
remote
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Success Specialist to join our team in Basking Ridge, New Jersey. In this long-term contract to hire role, you will play a pivotal part in ensuring excellent customer experiences by addressing inquiries, resolving issues, and fostering positive relationships. This position requires a proactive approach to problem-solving and a strong commitment to delivering exceptional service. Responsibilities:• Respond promptly to customer inquiries via phone and ensuring a seamless and attentive experience.• Utilize multiple web browsers and tools to research and provide accurate solutions to customer concerns.• Maintain clear and effective communication in all email correspondence to resolve issues and provide updates.• Collaborate with internal teams to address customer needs and ensure satisfaction.• Document customer interactions and resolutions accurately in the system.• Handle escalated issues with tact and efficiency, ensuring positive outcomes.
2026-03-07T00:00:00Z

Customer Success Specialist

Bridgeton, MO
onsite
Temporary
21.85 - 25.3 USD / Hourly
We are looking for a skilled and personable Customer Success Specialist to join our team in Bridgeton, Missouri. This long-term contract position offers the opportunity to provide exceptional customer service while supporting the company's growth objectives. The ideal candidate will excel in communication, problem-solving, and order management, ensuring a seamless experience for our customers. Responsibilities: • Respond promptly to customer inquiries via phone, email, and other communication channels with professionalism and empathy. • Assist customers in placing orders and navigating the online store to ensure a smooth purchasing process. • Monitor and update order statuses while processing service requests efficiently. • Address and escalate service issues to the appropriate teams, ensuring timely resolution. • Collaborate with internal departments to enhance customer satisfaction and streamline workflows. • Maintain accurate records of customer interactions, transactions, and feedback using internal systems. • Provide guidance on resolving connectivity or technical issues that may impact customer experiences. • Utilize tools like Microsoft Outlook, Excel, and Teams to manage communications and track progress. • Proactively identify opportunities to improve customer service processes and contribute ideas for enhancement.
2026-03-06T00:00:00Z

Customer Success Specialist

Sacramento, CA
onsite
Temporary
20 - 23 USD / Hourly
Job SummaryWe are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.Key Responsibilities<ul><li>Manage a high volume of incoming calls from customers, providing timely and professional assistance.</li><li>Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.</li><li>Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.</li><li>Maintain accurate documentation of customer inquiries and resolutions in our systems.</li><li>Collaborate with team members to ensure consistent service quality.</li><li>Adhere to company policies and procedures for data privacy and customer handling.</li></ul>
2026-02-13T00:00:00Z

Customer Success Specialist

Austin, TX
onsite
Temporary
31.6635 - 36.663 USD / Hourly
Our client is in need of a Renewals Specialist to join their team. In this role, you will play a critical part in managing customer relationships, ensuring seamless contract renewals, and fostering collaboration with internal teams to enhance client satisfaction. This position offers the opportunity to work in a dynamic environment where your skills in communication, organization, and problem-solving will be highly valued. Responsibilities:• Manage the full renewal lifecycle for contracts, engaging proactively with customers 90-120 days before expiration.• Prepare detailed and accurate renewal quotes and proposals that align with customer expectations and company guidelines.• Partner with sales and customer success teams to develop and execute strategic approaches to contract renewals.• Conduct proactive outreach to customers alongside account managers to discuss renewal plans and address potential risks.• Handle administrative tasks throughout the renewal process, from quoting to deal closure, ensuring compliance with company policies.• Identify opportunities for upselling and cross-selling, passing leads to the sales team for further development.• Maintain high success rates in closing renewals on time and achieving targeted close-won ratios.• Enhance forecasting accuracy for renewals and provide detailed reports to management.• Analyze churn reasons effectively to improve reporting and share actionable customer insights with stakeholders.• Keep CRM systems and tools updated with precise renewal data to support operational efficiency.
2026-03-06T00:00:00Z

Customer Success Specialist

Omaha, NE
onsite
Temporary
33.25 - 38.5 USD / Hourly
As a Customer Success Manager, you’ll work alongside your Account Management team in Omaha, Ne—modeling exceptional service, stepping into escalations when needed, guiding strategic account planning, and nurturing long‑term customer relationships. This long-term contract position offers the opportunity to assist clients with their inquiries while ensuring an exceptional customer experience. If you thrive in fast-paced environments and possess strong communication skills, this may be the perfect role for you. Responsibilities:Manage escalations and provide exceptional customer serviceDrive strategic account planning and strengthen customer relationshipsMaintain awareness of market trends, capacity options, and pricing strategiesCreate and refine SOPs for consistent account managementCollaborate across internal teams to support freight execution and operational improvementsParticipate in customer visits and strategic discussionsBalance leadership responsibilities with direct involvement in key account activity
2026-02-24T00:00:00Z

Customer Experience Specialist

Shawnee Mission, KS
onsite
Temporary
19 - 19 USD / Hourly
We are looking for a dedicated Customer Experience Specialist for a 9-month contract at a company in Overland Park, KS In this long-term contract role, you will play a vital part in delivering exceptional service and support to customers by addressing inquiries, resolving concerns, and ensuring satisfaction. This is an excellent opportunity to contribute to a team focused on enhancing customer relationships and achieving program success. Responsibilities:• Build and maintain strong relationships with customers and internal teams to enhance overall satisfaction and program usage.• Manage customer inquiries, concerns, and requests, ensuring prompt and accurate resolution.• Handle escalated issues by directing them to the appropriate team members or leadership when necessary.• De-escalate challenging interactions while maintaining professionalism and delivering outstanding support.• Document customer interactions, feedback, and complaints accurately in company systems.• Meet or exceed departmental metrics, including service level agreements and performance standards.• Actively participate in training sessions and contribute to team discussions to improve processes and documentation.• Provide valuable insights during client reviews and collaborate on actionable plans to enhance program outcomes.• Support new program implementations by offering feedback and assistance with processes and procedures.• Complete administrative tasks such as account updates, billing preparation, and onboarding new users efficiently.
2026-03-06T00:00:00Z

Customer Experience Specialist

Omaha, NE
onsite
Temporary
18 - 22 USD / Hourly
Are you passionate about delivering exceptional customer experiences specifically in a fast-paced environment? We’re looking for a dynamic Customer Service Representative to join our client's team! In this role, you’ll be the go-to problem solver and trusted advisor for their customers—whether they reach out by phone, email, or in person. You'll have the opportunity to earn a permeant seat with this contract -to - permanent role. What You’ll Do: Engage with customers across multiple channels—phone, email, and face-to-face—to answer questions, resolve issues, and provide outstanding service. Process and place orders accurately and efficiently, ensuring every detail is correct and customers leave happy. Build lasting relationships by listening, understanding needs, and offering solutions that make a difference. Collaborate with internal teams to ensure smooth order fulfillment and timely communication. Stay ahead of the curve by learning our products and services inside out, so you can confidently guide customers.
2026-03-06T00:00:00Z