<p>We are looking for a dedicated Call Center Representative to join our team in Wall, New Jersey. This is a long-term contract position within the health insurance industry, offering an opportunity to make a meaningful impact by assisting clients in simplifying open enrollment processes and enhancing employee engagement. The role involves working collaboratively to ensure the efficient administration of benefit plans and delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive support to clients during open enrollment periods, addressing inquiries and resolving issues promptly.</p><p>• Assist in the administration and management of benefit plans to ensure accuracy and compliance.</p><p>• Conduct data entry tasks, including alphanumeric and numeric entries, with a high level of precision.</p><p>• Utilize Outlook, Excel, and Word to manage communications, track data, and prepare reports.</p><p>• Participate in extensive training sessions to develop proficiency in all aspects of the role.</p><p>• Maintain organized records and documentation to support streamlined operations.</p><p>• Build and nurture positive relationships with clients, ensuring satisfaction and continued engagement.</p><p>• Collaborate with team members to share insights and improve processes.</p><p>• Uphold confidentiality and security standards when handling sensitive information.</p><p>• Adapt to evolving client needs and provide flexible solutions.</p>
<ul><li>Respond promptly to customer inquiries via phone, email, chat, or in-person interactions.</li><li>Provide accurate information regarding products, services, policies, and procedures. </li><li>Handle complaints, troubleshoot issues, and follow up to ensure resolution.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor, as needed.</li><li>Maintain detailed records of customer interactions, transactions, and feedback in the company database.</li><li>Work effectively with internal teams, such as sales, technical support, and operations, to deliver seamless service. </li></ul>
<p>We are looking for a Bilingual Customer Service Representative for a non-profit call center. This role is responsible for providing exceptional service and support to individuals in need. They play a vital role in promoting the organization's mission by assisting callers, addressing inquiries, and resolving concerns efficiently and empathetically. Fluency in English and Spanish, both written and spoken, is essential to ensure clear communication with diverse populations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Inbound and Outbound Call Management:</strong></li></ol><ul><li>Respond to calls from individuals requesting information or assistance.</li><li>Make outbound calls to follow up on requests, share updates, or gather additional information.</li></ul><ol><li><strong>Customer Support and Problem Resolution:</strong></li></ol><ul><li>Provide compassionate and accurate assistance to callers seeking resources, support services, or program details.</li><li>Address and resolve any issues or concerns professionally and promptly.</li></ul><ol><li><strong>Documentation and Data Entry:</strong></li></ol><ul><li>Log call details and customer interactions into the organization's database accurately.</li><li>Maintain confidential and sensitive information in compliance with policies.</li></ul><ol><li><strong>Language Support:</strong></li></ol><ul><li>Communicate fluently and effectively in both languages (English and Spanish) to assist callers from diverse backgrounds.</li><li>Translate documents or information when needed to support the organization’s operations.</li></ul><ol><li><strong>Knowledge of Non-Profit Services:</strong></li></ol><ul><li>Stay informed on the non-profit’s programs, mission, and available resources to provide accurate information to callers.</li><li>Collaborate with team members to ensure callers are connected to the appropriate services or teams.</li></ul><ol><li><strong>Training and Team Coordination:</strong></li></ol><ul><li>Participate in training sessions to stay updated on new policies, procedures, or services offered.</li><li>Work collaboratively with fellow customer service representatives to share insights and ensure smooth operations.</li></ul><p><br></p>
We are looking for a dedicated Customer Success Specialist to join our team in Somerset, New Jersey. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer experiences while driving client satisfaction and retention. This is an excellent opportunity for an individual with call center and customer service expertise to thrive in a dynamic and rewarding environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns in a timely and efficient manner.<br>• Build strong relationships with clients by understanding their needs and providing tailored solutions.<br>• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.<br>• Monitor customer accounts to identify opportunities for upselling or cross-selling.<br>• Proactively address potential issues to improve customer retention and loyalty.<br>• Maintain accurate records of customer interactions and feedback to inform continuous improvement efforts.<br>• Provide guidance and support to customers navigating company products and services.<br>• Utilize call center tools and technology to manage customer interactions effectively.<br>• Analyze customer success metrics to identify trends and recommend strategies for improvement.<br>• Participate in team meetings and training sessions to stay updated on company policies and best practices.
<p>Our client is seeking a dedicated Bilingual Customer Experience Specialist to provide top-tier service and support to a diverse range of customers. In this role, you will act as a key resource for resolving issues, answering inquiries, and ensuring customer satisfaction in multiple languages. You will collaborate across teams to deliver a seamless customer experience while addressing needs with efficiency and professionalism. The ideal candidate is fluent in both English and Spanish and excels at problem-solving, communication, and multitasking in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver exceptional customer service via phone, email, live chat, or other communication channels in (English and Spanish)</li><li>Respond to customer inquiries and resolve issues promptly with professionalism and empathy.</li><li>Communicate complex information effectively across different languages to ensure customer understanding.</li><li>Collaborate with internal teams to escalate and resolve customer concerns efficiently.</li><li>Document customer interactions within CRM systems and ensure accurate records are maintained.</li><li>Collect and analyze customer feedback to identify areas for service improvement.</li><li>Stay current on company product information, services, and policies to provide accurate guidance.</li></ul><p><br></p>
<p>We are looking for an experienced <strong>Manager, Facilities Call Center</strong> to lead strategic initiatives and drive continuous improvement across functional and cross-functional teams. Based in Menlo Park, California, this long-term contract <strong>Manager, Facilities Call Center </strong>position offers the opportunity to collaborate with diverse stakeholders and make a meaningful impact on organizational goals. The ideal <strong>Manager, Facilities Call Center </strong>will excel at managing complex projects, fostering collaboration, and ensuring compliance with established standards.</p><p><br></p><p>Responsibilities:</p><p>• Managing and training staff including supervisors and call center specialists.</p><p>• Ensuring efficient call center operations and timely management of incoming requests</p><p>• Opportunity for problem solving and determining opportunities to improve our processes and technology.</p><p>• Interdepartmental and cross-functional collaboration across multiple teams</p><p>• Flexibility for on-call duties including some nights and weekends to handle emergencies.</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in New York, New York. In this role, you will handle inbound and outbound calls, assist with order entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a positive and attentive experience.<br>• Make outbound calls to address customer concerns and follow up on service requests.<br>• Accurately input customer orders and data into the system, maintaining high attention to detail.<br>• Resolve customer issues and complaints with empathy and efficiency.<br>• Collaborate with team members to ensure seamless service delivery and resolution of complex cases.<br>• Provide customers with detailed information about products, services, and company policies.<br>• Maintain up-to-date knowledge of company offerings to address customer inquiries effectively.<br>• Log and track customer interactions to ensure accurate documentation and reporting.<br>• Adhere to established call center protocols and performance standards.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
<p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><p> </p><p><strong>E-commerce & Logistics:</strong></p><p> </p><p> </p><p> Manage e-commerce backend: monitor orders, inventory levels, and shipping status via </p><p> various portals. Coordinate with warehouses and ensure order files are transferring properly.</p><p> Track and troubleshoot orders on our websites and portals throughout the day.</p><p> </p><p> </p><p> </p><p> </p><p><strong>Customer Support:</strong></p><p> </p><p> </p><p> Respond to customer inquiries via email and phone in a timely, professional manner.</p><p> </p><p> Troubleshoot issues such as missing/damaged orders, lost packages, or delays </p><p> (e.g., UPS, FedEx problems).</p><p> </p><p> Solve website-related customer issues (e.g., checkout errors, broken promo codes).</p><p> </p><p><strong> </strong></p><p><strong>Digital Support:</strong></p><p> </p><p> </p><p> Assist in creating monthly newsletters and promotional emails using </p><p> Canva, Brevo, Constant Contact, etc.</p><p> </p><p> Help update promotional content on website (banners, codes, prices).</p><p> </p><p><strong> </strong></p><p><strong>Office Support:</strong></p><p><strong> </strong>Period help with packing and mailing packages, product inventory, miscellaneous research</p><p><strong> </strong></p><p><strong>Required Skills:</strong></p><p> </p><p> </p><p> Team player, strong organizational, communication, problem solving and customer relation skills.</p><p> </p><p> Comfortable using digital tools (e.g., CMS, email platforms, inventory systems).</p><p> </p><p> Customer-focused mindset and problem-solving attitude.</p><p> </p><p> Previous experience in e-commerce, logistics, or digital support is a strong plus.</p><p> </p><p> Fluent in English (French is a plus, not required).</p><p> </p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Nashua, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Portsmouth, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
We are seeking a friendly, solution-oriented Customer Service Representative to join our team on a contract-to-permanent basis. This role is perfect for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced environment. The ideal candidate will be the first point of contact for customers and will play a key role in ensuring a positive experience. Responsibilities: Handle inbound and outbound customer calls and emails Resolve customer inquiries, complaints, and issues efficiently and professionally Document customer interactions and maintain accurate records Provide product/service information and support Collaborate with internal teams to ensure customer satisfaction Follow up with customers to ensure resolution and satisfaction
<p>Robert Half is working with a client seeking a dedicated Customer Service Representative to join their team. This role is ideal for someone who enjoys problem-solving, has strong communication skills, and is committed to delivering excellent service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, and inquiries from customers in a professional manner</li><li>Provide accurate information regarding products, services, and company policies</li><li>Resolve customer issues, escalating complex problems as needed</li><li>Document customer interactions and update records in the system</li><li>Process orders, returns, and account updates as required</li><li>Collaborate with internal teams to ensure customer satisfaction</li></ul><p><br></p>
<p>Our client is looking for a dedicated Customer Experience Specialist to ensure that our clients and customers receive exceptional service and support throughout their journey with our organization. In this role, you will act as the voice of the customer, addressing their needs, resolving inquiries, and helping to improve overall satisfaction. You’ll work collaboratively across departments to enhance the customer experience while providing timely and efficient solutions. The ideal candidate has strong communication skills, a problem-solving mindset, and a passion for delivering excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a primary point of contact for customer inquiries, resolving issues in a timely and professional manner </li><li>Handle customer communication across various channels, including email, phone, and live chat, ensuring a consistent and positive experience.</li><li>Collaborate with cross-functional teams to address customer concerns, troubleshoot issues, and implement solutions.</li><li>Collect and analyze customer feedback to identify trends and opportunities for process improvement.</li><li>Assist in developing and implementing customer service policies and best practices to drive satisfaction.</li><li>Provide support and education to customers regarding product features, services, and best practices.</li><li>Foster relationships with customers by delivering personalized service and conveying empathy during interactions.</li></ul><p><br></p>
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will provide vital support for meetings, ensuring seamless coordination for both in-person and remote participants. This position requires strong organizational skills and expertise in communication tools.<br><br>Responsibilities:<br>• Facilitate meetings by managing logistics for both remote and in-person attendees.<br>• Provide comprehensive support during meetings, ensuring smooth operations.<br>• Prepare and set up the meeting environment, including boardroom spaces.<br>• Utilize Microsoft Teams to coordinate virtual meeting activities effectively.<br>• Create and edit PowerPoint presentations to support meeting objectives.<br>• Respond to inquiries and provide assistance through inbound and outbound calls.<br>• Handle order entry and maintain accurate records in a timely manner.<br>• Deliver exceptional service in a call center environment, addressing customer needs promptly.<br>• Collaborate with team members to ensure successful execution of events and conferences.<br>• Troubleshoot and resolve technical or logistical issues during meetings.
<ul><li>Provide exceptional customer support through inbound and outbound communication channels, including phone, email, and live chat.</li><li>Resolve customer inquiries, complaints, and issues promptly and effectively to ensure high levels of satisfaction.</li><li>Maintain a positive and professional demeanor when interacting with clients and colleagues.</li><li>Update customer accounts and process orders, returns, or adjustments accurately using CRM systems.</li><li>Collaborate with other departments to address complex customer challenges and ensure seamless service delivery.</li><li>Identify opportunities to upsell products or services and educate customers on additional offerings.</li><li>Understand and adhere to company policies, procedures, and quality standards.</li><li>Track and document customer interactions to compile useful data for process improvements and reporting metrics.</li><li>Strive to meet or exceed performance targets in areas such as response time, resolution time, and customer satisfaction scores.</li><li>Adapt to new tools, technologies, and workflows as they evolve in the customer service operation.</li></ul><p><br></p>
<p>Are you a friendly, detail-oriented professional committed to delivering exceptional support and fostering positive customer interactions? Robert Half is seeking Customer Service Representatives for ongoing opportunities with clients across various industries. If you thrive in fast-paced environments and enjoy problem-solving, we want to connect with you!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Customer Support:</strong> Respond to customer inquiries via phone, email, chat, or in-person, ensuring timely and professional communication.</li><li><strong>Problem Resolution:</strong> Troubleshoot issues, resolve complaints, and escalate concerns as needed to ensure a satisfactory resolution.</li><li><strong>Order Management:</strong> Handle customer orders, track shipments, and process returns or exchanges accurately.</li><li><strong>Documentation:</strong> Maintain accurate and detailed records of customer interactions in CRM databases.</li><li><strong>Product/Service Knowledge:</strong> Understand and explain company products, policies, and services to assist customers effectively.</li><li><strong>Team Collaboration:</strong> Work closely with internal teams such as sales, technical support, and marketing to address customer needs.</li><li><strong>Process Improvement:</strong> Provide feedback on customer service practices and suggest enhancements for better efficiency and satisfaction.</li></ul><p><br></p>
<p>Are you a friendly, detail-oriented professional committed to delivering exceptional support and fostering positive customer interactions? Robert Half is seeking Customer Service Representatives for ongoing opportunities with clients across various industries. If you thrive in fast-paced environments and enjoy problem-solving, we want to connect with you!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Customer Support:</strong> Respond to customer inquiries via phone, email, chat, or in-person, ensuring timely and professional communication.</li><li><strong>Problem Resolution:</strong> Troubleshoot issues, resolve complaints, and escalate concerns as needed to ensure a satisfactory resolution.</li><li><strong>Order Management:</strong> Handle customer orders, track shipments, and process returns or exchanges accurately.</li><li><strong>Documentation:</strong> Maintain accurate and detailed records of customer interactions in CRM databases.</li><li><strong>Product/Service Knowledge:</strong> Understand and explain company products, policies, and services to assist customers effectively.</li><li><strong>Team Collaboration:</strong> Work closely with internal teams such as sales, technical support, and marketing to address customer needs.</li><li><strong>Process Improvement:</strong> Provide feedback on customer service practices and suggest enhancements for better efficiency and satisfaction.</li></ul><p><br></p>
<p><strong>Customer Interaction:</strong> Handle inbound and outbound customer inquiries via phone, email, and other communication methods. Provide clear, concise, and accurate information to resolve issues and answer questions.</p><p><strong>Issue Resolution:</strong> Investigate and resolve customer issues promptly, escalating complex problems to the appropriate parties when necessary.</p><p><strong>Record Management:</strong> Accurately document customer interactions, feedback, and solutions in the CRM system. Maintain organized and thorough records for future reference.</p><p><strong>Product Knowledge:</strong> Develop a comprehensive understanding of company products, policies, and services to provide informed support to customers.</p><p><strong>Process Improvement:</strong> Identify opportunities to enhance customer service operations and recommend solutions to improve overall customer satisfaction.</p><p><strong>Collaboration and Teamwork:</strong> Collaborate with internal departments, such as sales or technical teams, to ensure seamless customer experiences. Engage in knowledge-sharing and contribute to team success.</p><p><br></p>
We are looking for a motivated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract position, you'll play a key role in delivering outstanding service to prospective learners and applicants in the higher education industry. The ideal candidate will excel in communication and thrive in a metrics-driven environment while building meaningful connections with callers.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to leads, opportunities, and applications to engage prospects and provide valuable information.<br>• Make outbound calls to individuals who have requested details about programs, ensuring their questions are answered effectively.<br>• Collaborate on additional call campaigns based on organizational priorities and needs.<br>• Assess the needs of prospects and efficiently redirect them to the appropriate team or individual, often making over 100 calls a day.<br>• Offer a positive and welcoming first impression for inbound callers and online chat inquiries.<br>• Identify the caller’s requirements and ensure seamless transfers to the correct department or team.<br>• Provide support to prospects, applicants, and learners by addressing their inquiries and assisting with their needs.<br>• Share best practices and insights with team members to improve overall customer service.<br>• Perform administrative tasks as assigned, contributing to the smooth operation of the team.
We are looking for a dedicated Customer Service Representative to join our service-oriented team in Midlothian, Texas. In this long-term contract position, you will play a pivotal role in assisting customers, resolving warranty issues, and supporting field personnel. This role requires strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Address customer inquiries and efficiently resolve warranty and service-related issues.<br>• Coordinate and dispatch work orders to field technicians based on customer needs and urgency.<br>• Process billing tasks, including preparing quotes and purchase orders for invoicing.<br>• Maintain up-to-date and accurate house files through consistent data entry.<br>• Provide timely follow-up with homeowners and service technicians to ensure satisfaction.<br>• Order and track materials required to complete outstanding work orders.<br>• File warranty claims for replacement parts and ensure proper documentation.<br>• Support field personnel with administrative tasks and logistical coordination.<br>• Ensure customer expectations are met or exceeded through effective communication and problem resolution.
<p>We are looking for an experienced Customer Service Representative to join our client's dynamic team in Old Lyme, Connecticut. The ideal candidate will excel in managing customer interactions, processing orders, and maintaining detailed records with precision.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle inbound and outbound customer calls with professionalism, ensuring prompt and accurate responses to inquiries.</p><p>• Process customer orders efficiently using relevant systems and tools, maintaining accuracy and attention to detail.</p><p>• Manage communication through various platforms, including chat boxes and messaging systems, to provide timely support.</p><p>• Utilize Shopify and other systems to facilitate seamless order entry and tracking.</p><p>• Coordinate call flow effectively to maintain high levels of customer satisfaction.</p><p>• Perform data management tasks, including creating and updating records in Excel spreadsheets.</p><p>• Participate in onsite training sessions to gain a thorough understanding of company processes and tools.</p><p>• Collaborate with team members to ensure alignment on customer service goals and standards.</p><p>• Leverage expertise in J.D. Edwards or similar systems to streamline operations and enhance productivity.</p>
<p>Robert Half is seeking a talented, self-driven Customer Service Representative to join a growing organization based in the South West, Minnesota Metro. The Customer Service Representative position is a contract-to-hire opportunity that will start immediately. The Customer Service Representative will be asked to answer incoming customer calls, process and enter orders, problem-solve issues, and communicate effectively with a wide variety of contacts. Job Responsibilities:</p><ul><li>Respond promptly to customer inquiries, questions, and requests</li><li>Acknowledge and resolve customer complaints or issues</li><li>Maintain knowledge of the company's products and services</li><li>Accurately enter and process orders</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Maintain a positive attitude and professional demeanor at all times</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
We are looking for a dedicated and compassionate Bilingual Customer Experience Specialist to join our team in San Diego, California. In this Contract-to-Permanent position, you will play a pivotal role in connecting individuals with essential services, resources, and support, while ensuring a positive and impactful customer experience. This opportunity is ideal for professionals who are passionate about making a difference and thrive in a mission-driven environment.<br><br>Responsibilities:<br>• Respond to inbound calls and inquiries, providing accurate information, referrals, or assistance based on client needs.<br>• Record and manage detailed documentation of all customer interactions using web-based systems.<br>• Stay informed on current services, programs, and resources to ensure clients receive up-to-date and relevant support.<br>• Collaborate effectively with internal teams to address and resolve client concerns and requests.<br>• Deliver exceptional customer service by maintaining professionalism and empathy in all communications.<br>• Utilize bilingual Spanish/English skills to assist a diverse range of clients.<br>• Ensure compliance with organizational policies and procedures while addressing customer needs.<br>• Handle customer inquiries through multiple platforms, including phone, chat, and email.<br>• Support billing or benefit-related functions as needed, ensuring accuracy and timeliness.
