We are looking for an experienced and driven Customer Service Manager to lead a dynamic call center team in Wylie, Texas. This long-term contract position requires a proactive leader to oversee a high-volume inbound service, sales, and collections team, ensuring exceptional customer experiences and operational efficiency. The ideal candidate will excel in managing workflows, enhancing team performance, and driving metrics related to sales conversion, collections, and customer satisfaction.<br><br>Responsibilities:<br>• Lead and manage a call center team responsible for handling customer inquiries, sales, and collections.<br>• Develop and implement strategies to improve customer service quality, sales conversion rates, and collections performance.<br>• Monitor team performance and key metrics, ensuring consistent execution and adherence to company standards.<br>• Optimize workflows and processes using advanced tools, including AI-powered systems, to improve efficiency and reduce missed calls.<br>• Facilitate training programs to enhance team skills and maintain high standards of professionalism.<br>• Oversee escalation procedures to ensure effective resolution of complex customer issues.<br>• Analyze data to identify trends and opportunities for operational improvements.<br>• Foster a positive and collaborative work environment that drives team engagement and accountability.<br>• Ensure compliance with company policies and industry regulations across all customer interactions.<br>• Collaborate with leadership to align team goals with broader organizational objectives.

• Proven experience in managing call center operations or customer service teams.<br>• Strong leadership skills with the ability to motivate and develop a high-performing team.<br>• Proficiency in using customer service tools and systems, including AI-powered platforms.<br>• Exceptional analytical skills to monitor performance metrics and identify improvement opportunities.<br>• Excellent communication and interpersonal skills to effectively handle customer interactions and team dynamics.<br>• Ability to work in a fast-paced environment while maintaining attention to detail.<br>• Knowledge of sales, collections, and customer service best practices.<br>• Commitment to delivering outstanding customer experiences and achieving company goals.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>