We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Coppell, Texas. In this Contract-to-Permanent position, you will play a key role in ensuring customer satisfaction by handling inquiries, processing orders, and collaborating with internal teams to resolve issues effectively. This is a great opportunity to showcase your communication skills and problem-solving abilities in a dynamic and supportive environment. Responsibilities: • Accurately document customer interactions, communications, and actions to maintain detailed records. • Process customer orders promptly and ensure their accuracy. • Resolve inquiries related to order status, pricing, product availability, return requests, and backorders. • Coordinate with internal teams, including the warehouse, to manage special orders, rush requests, and shipment discrepancies. • Assist clients with inventory allocation and facilitate backorder releases. • Achieve departmental and personal performance goals, including adherence to schedules, call quality, and attendance. • Professionally escalate complex or urgent issues to the appropriate management level. • Handle additional responsibilities as assigned to support overall operations.

• Proficiency in handling inbound and outbound calls with excellent communication skills. • Demonstrated experience in customer service, preferably in a call center environment. • Strong data entry skills with attention to detail and accuracy. • Ability to manage email correspondence effectively and professionally. • Familiarity with Microsoft Excel and Word for managing customer data and documentation. • Experience in order entry and appointment scheduling. • Problem-solving skills to address customer concerns and ensure satisfaction.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Coppell, TX
onsite
Contract / Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Coppell, Texas. In this Contract-to-Permanent position, you will play a key role in ensuring customer satisfaction by handling inquiries, processing orders, and collaborating with internal teams to resolve issues effectively. This is a great opportunity to showcase your communication skills and problem-solving abilities in a dynamic and supportive environment. Responsibilities: • Accurately document customer interactions, communications, and actions to maintain detailed records. • Process customer orders promptly and ensure their accuracy. • Resolve inquiries related to order status, pricing, product availability, return requests, and backorders. • Coordinate with internal teams, including the warehouse, to manage special orders, rush requests, and shipment discrepancies. • Assist clients with inventory allocation and facilitate backorder releases. • Achieve departmental and personal performance goals, including adherence to schedules, call quality, and attendance. • Professionally escalate complex or urgent issues to the appropriate management level. • Handle additional responsibilities as assigned to support overall operations.
2025-09-17T15:54:37Z