The Parts Sales Agent is responsible for the accurate and timely processing of parts orders and warranty claims, ensuring a smooth customer experience from order intake to fulfillment. This position manages the receipt, verification, and entry of customer orders, proactively tracking their status and communicating updates regarding delivery schedules. Maintaining precise records of pricing, shipping dates, inventory levels, and transaction details is essential to the role. Using a specialized database or tracking system, the Parts Sales Agent oversees all aspects of parts sales and warranty distribution. Key Responsibilities:<ul><li>Receive and confirm parts orders, checking inventory availability in the accounting platform.</li><li>Verify that customers are within their credit terms and clearly communicate order information.</li><li>Enter orders into the accounting system and coordinate effectively with warehouse teams.</li><li>Provide accurate shipping quotes for customer inquiries and orders.</li><li>Prepare shipping labels and manage documentation for outgoing shipments.</li><li>Generate sales orders and invoices for all processed transactions.</li><li>Monitor customer credit terms and initiate credit memos for product returns as needed.</li><li>Organize and maintain daily files related to inventory and customer transactions.</li><li>Digitally archive and upload relevant documents to company cloud storage.</li><li>Communicate regularly with customers by phone and email, delivering prompt and professional service.</li><li>Respond to customer inquiries, address issues, and process purchase orders in a courteous manner.</li><li>Provide up-to-date inventory information on request.</li><li>Collaborate with the Service Manager and warehouse staff to ensure efficient order management and inventory synchronization.</li></ul>

Qualifications: • 1+ years of experience in customer service and/or order processing. • Excellent organizational and data entry skills. • Ability to work independently and collaboratively within a team. • Prioritization skills for managing a workload in a fast-paced environment. • Proficiency in computer skills, operating systems, and applications.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Rockwall, TX
onsite
Contract / Temporary to Hire
18.05 - 20.90 USD / Hourly
The Parts Sales Agent is responsible for the accurate and timely processing of parts orders and warranty claims, ensuring a smooth customer experience from order intake to fulfillment. This position manages the receipt, verification, and entry of customer orders, proactively tracking their status and communicating updates regarding delivery schedules. Maintaining precise records of pricing, shipping dates, inventory levels, and transaction details is essential to the role. Using a specialized database or tracking system, the Parts Sales Agent oversees all aspects of parts sales and warranty distribution. Key Responsibilities:<ul><li>Receive and confirm parts orders, checking inventory availability in the accounting platform.</li><li>Verify that customers are within their credit terms and clearly communicate order information.</li><li>Enter orders into the accounting system and coordinate effectively with warehouse teams.</li><li>Provide accurate shipping quotes for customer inquiries and orders.</li><li>Prepare shipping labels and manage documentation for outgoing shipments.</li><li>Generate sales orders and invoices for all processed transactions.</li><li>Monitor customer credit terms and initiate credit memos for product returns as needed.</li><li>Organize and maintain daily files related to inventory and customer transactions.</li><li>Digitally archive and upload relevant documents to company cloud storage.</li><li>Communicate regularly with customers by phone and email, delivering prompt and professional service.</li><li>Respond to customer inquiries, address issues, and process purchase orders in a courteous manner.</li><li>Provide up-to-date inventory information on request.</li><li>Collaborate with the Service Manager and warehouse staff to ensure efficient order management and inventory synchronization.</li></ul>
2025-12-01T22:53:32Z