<p>We are looking for a skilled Cell Phone Technician to join our team in Dallas, Texas. In this role, you will provide technical support and assistance to ensure seamless device functionality and user satisfaction. This is a long-term contract position within the public transport industry, offering an opportunity to work in a dynamic and customer-focused environment.</p><p><br></p><p><strong>Title: MDM Tech </strong></p><p><strong>Location: Dallas, Tx </strong></p><p><strong>Duration: 6 -12 month contract to hire </strong></p><p><strong>Pay: $22-25 per hour</strong></p><p><br></p><p>Responsibilities:</p><p>• Configure and manage mobile devices, including tasks such as data transfers, data recovery, Intune enrollment, and application installations.</p><p>• Maintain accurate inventory records and ensure proper tracking of devices and related equipment.</p><p>• Deliver technical support to users, addressing device-related issues and ensuring smooth transitions between organizational systems.</p><p>• Log and monitor device-related data in the "Service Now" system to maintain efficient administrative processes.</p><p>• Provide exceptional customer service by addressing user concerns and queries with professionalism and patience.</p><p>• Assist with hardware configurations for iPhones, Android devices, and SIM cards to ensure proper functionality.</p><p>• Resolve issues related to device setups and IT configurations, ensuring optimal performance.</p><p>• Collaborate with team members to uphold service quality and meet organizational standards.</p>

• Previous experience in a Tier 1 or Tier 2 Help Desk role or similar technical support position.<br>• Proficiency in working with iPhone and Android devices, including hardware and software configurations.<br>• Familiarity with IT systems, including SIM card management and ECM processes.<br>• A+ Certification is preferred but not mandatory.<br>• Strong interpersonal skills with the ability to deliver excellent customer service.<br>• Experience with inventory management and tracking systems.<br>• Knowledge of Intune enrollment and application installation processes.<br>• Ability to troubleshoot and resolve device-related technical issues effectively.

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