<p>We are working with a client in Little Elm that is hiring a Level II Desktop Analyst to join their team on a contract to permanent basis. This person will support users onsite and any remote employees that are escalated from the level 1 service desk. It requires the ability to go into a deeper level of troubleshooting on both software and hardware. </p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: LITTLE ELM, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO HIRE</strong></p><p><strong>SALARY: $65 - $70K</strong></p><p><br></p><p><strong><u>Requirements</u></strong></p><p>•      Install, configure, and ship new windows computers for employees </p><p>•      Follow a build checklist to install and configure software on new computers </p><p>•      Create users and manage account access </p><p>•      Manage printers and assets, and participate in change management process </p><p>•      Know Microsoft Azure fundamentals </p>

<p><strong><u>Required Knowledge</u></strong></p><p>3+ years of experience in a level II role</p><p>Root cause troubleshooting for hardware and software issues</p><p>Experience resolving network connectivity problems</p><p>Knowledge of Apple devices </p><p>Windows 10 and 11</p><p>Experience with Server 2019 and 2022</p><p>Any experience with virtualized servers is a plus</p><p>Intune experience or other device management tool</p><p><br></p>

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