We are looking for a dedicated Customer Liaison Officer to join our team. In this role, you will act as the primary contact for customer inquiries and concerns, ensuring seamless communication and efficient coordination across supply chain operations. This is a long-term contract position where you will play a vital role in delivering exceptional service and maintaining strong relationships with customers and affiliates. Responsibilities:• Serve as the main point of contact for customer inquiries, addressing concerns related to supply chain operations and ensuring timely responses.• Collaborate with operations teams and customers to oversee the accurate and timely delivery of products.• Facilitate complex sales order resolutions, including documentation management and shipment tracking.• Manage invoicing processes and handle exceptions such as preparation of letters of credit.• Identify areas for improvement by analyzing inefficiencies and resolving customer complaints.• Conduct regular visits to key customer locations alongside sales representatives to enhance service levels.• Participate in continuous improvement initiatives, contributing expertise to projects while acquiring broader operational knowledge.• Utilize analytical tools to optimize processes and ensure efficiency.• Address additional tasks or responsibilities as assigned to support business objectives.

• Strong knowledge of Order to Cash business processes and supply chain operations. • Proficiency in Microsoft Office Suite and SharePoint; SAP experience is highly desirable. • Familiarity with supply chain guidelines and incoterms is preferred. • Excellent interpersonal and communication skills, both written and verbal, to build effective relationships. • Ability to manage competing priorities while maintaining a sense of urgency. • Skilled in problem-solving, negotiation, and root cause analysis. • Demonstrated commitment to safety standards and ability to apply these values externally. • Experience in the oil and gas, chemicals, or chemical plant industries is an advantage.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Woodbridge, NJ
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a dedicated Customer Liaison Officer to join our team. In this role, you will act as the primary contact for customer inquiries and concerns, ensuring seamless communication and efficient coordination across supply chain operations. This is a long-term contract position where you will play a vital role in delivering exceptional service and maintaining strong relationships with customers and affiliates. Responsibilities:• Serve as the main point of contact for customer inquiries, addressing concerns related to supply chain operations and ensuring timely responses.• Collaborate with operations teams and customers to oversee the accurate and timely delivery of products.• Facilitate complex sales order resolutions, including documentation management and shipment tracking.• Manage invoicing processes and handle exceptions such as preparation of letters of credit.• Identify areas for improvement by analyzing inefficiencies and resolving customer complaints.• Conduct regular visits to key customer locations alongside sales representatives to enhance service levels.• Participate in continuous improvement initiatives, contributing expertise to projects while acquiring broader operational knowledge.• Utilize analytical tools to optimize processes and ensure efficiency.• Address additional tasks or responsibilities as assigned to support business objectives.
2025-12-18T16:28:55Z