We are looking for a dedicated Customer Experience Specialist to join our team in San Francisco, California. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and representing the voice of our customers. If you thrive in a dynamic environment and enjoy building meaningful connections with people, this position offers an exciting opportunity to contribute to a growing organization. Responsibilities:• Provide comprehensive support to customers through a ticketing system, ensuring they feel valued and cared for.• Assist with order-related inquiries and guide customers through device replacement processes with empathy and efficiency.• Explain product features and functionality clearly to help customers maximize their experience.• Troubleshoot issues related to apps, frames, and WiFi to ensure seamless usability.• Manage warranty claims and product returns while maintaining a high level of customer satisfaction.• Collaborate with team members and cross-functional departments to voice customer feedback and drive improvements in processes and products.• Embrace changes and challenges inherent to a startup environment, contributing to the company’s growth and evolution.• Maintain and exceed performance standards, measured through customer satisfaction scores.• Stay updated on tools and systems to continuously enhance the customer experience. ** If you're interested in this position, please apply to this position and contact Kaylen Dalmacio at Kaylen.dalmacio - at - roberthalf - .com with your word resume and reference job ID#*00410-0013308427*

• Minimum of 1 year of experience in customer service, preferably in a remote support setting. • Proficiency with customer service software such as Zendesk, Freshdesk, or Salesforce. • Strong communication skills with the ability to empathize and connect with customers. • Demonstrated ability to adapt to change and tackle new challenges in a fast-paced environment. • Familiarity with cloud technologies and CRM systems. • Competence in using Microsoft Excel for managing and analyzing customer-related data. • Proven ability to prioritize customer satisfaction and deliver exceptional service. • Experience in ensuring customer success through proactive problem-solving and relationship management.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

San Francisco, CA
remote
Temporary
20.00 - 20.00 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team in San Francisco, California. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and representing the voice of our customers. If you thrive in a dynamic environment and enjoy building meaningful connections with people, this position offers an exciting opportunity to contribute to a growing organization. Responsibilities:• Provide comprehensive support to customers through a ticketing system, ensuring they feel valued and cared for.• Assist with order-related inquiries and guide customers through device replacement processes with empathy and efficiency.• Explain product features and functionality clearly to help customers maximize their experience.• Troubleshoot issues related to apps, frames, and WiFi to ensure seamless usability.• Manage warranty claims and product returns while maintaining a high level of customer satisfaction.• Collaborate with team members and cross-functional departments to voice customer feedback and drive improvements in processes and products.• Embrace changes and challenges inherent to a startup environment, contributing to the company’s growth and evolution.• Maintain and exceed performance standards, measured through customer satisfaction scores.• Stay updated on tools and systems to continuously enhance the customer experience. ** If you're interested in this position, please apply to this position and contact Kaylen Dalmacio at Kaylen.dalmacio - at - roberthalf - .com with your word resume and reference job ID#*00410-0013308427*
2025-09-29T22:14:20Z