We are looking for a Bilingual Customer Experience Specialist to join our mission-driven team in San Diego, California. This Contract-to-Permanent position offers a unique opportunity to make a meaningful impact by connecting individuals with vital services and resources. If you are passionate about providing outstanding support and thrive in a collaborative environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to incoming inquiries via phone, chat, or other platforms, offering accurate information and support.<br>• Document all client interactions promptly and accurately using web-based systems.<br>• Maintain a comprehensive understanding of available services, programs, and resources to assist clients effectively.<br>• Collaborate closely with internal teams to address client needs and improve service delivery.<br>• Uphold high standards of customer service by delivering compassionate and detail-oriented communication.<br>• Utilize CRM and other computer programs to track and manage client information efficiently.<br>• Assist customers with benefit and billing inquiries while resolving issues in a timely manner.<br>• Translate and communicate effectively in both Spanish and English to ensure clarity and understanding.<br>• Adapt to new technologies and tools as required to enhance customer experience.<br>• Monitor call metrics and meet performance standards using tools like Avaya CMS.

• Associate’s degree or higher preferred; equivalent experience combined with education beyond high school will be considered.<br>• Minimum of 1 year of experience in a call center or customer service role.<br>• Background in public health, social work, psychology, sociology, criminology, or related fields is desirable.<br>• Strong verbal and written communication skills in both Spanish and English.<br>• Proficiency in web-based systems, CRM platforms, and commonly used software such as Word, Excel, and PowerPoint.<br>• Familiarity with tools such as Epic Software, Avaya CMS, and other customer service technologies.<br>• Ability to manage inbound calls and assist customers with inquiries or issues effectively.<br>• Demonstrated capability to multitask and maintain attention to detail in a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>