<p>We are looking for a skilled Help Desk Manager to oversee and improve service desk operations within our organization. This role requires strong leadership abilities, technical expertise, and a proactive approach to ensuring efficient support for users. Based in northern Fairfield County, Connecticut, you will play a key role in managing the team and enhancing IT service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Supervise the daily operations of the service desk, ensuring timely resolution of support tickets and customer satisfaction.</p><p>• Manage and maintain Active Directory, including user accounts, permissions, and group policies.</p><p>• Develop and implement strategies to improve service desk processes and performance.</p><p>• Monitor and analyze service desk metrics to identify trends and areas for improvement.</p><p>• Lead and mentor the service desk team, providing guidance and fostering a collaborative work environment.</p><p>• Coordinate deskside support activities to address hardware and software issues.</p><p>• Ensure compliance with IT service management (ITSM) standards and practices.</p><p>• Collaborate with other departments to align IT support with organizational goals.</p><p>• Handle escalated technical issues and provide expert guidance for resolution.</p><p>• Maintain documentation of procedures, policies, and troubleshooting steps for the service desk.</p>

• Proven experience in service desk management or a similar leadership role.<br>• Proficiency in managing Active Directory and related technologies.<br>• Strong knowledge of IT service management (ITSM) principles and practices.<br>• Excellent problem-solving skills and ability to handle escalated issues.<br>• Effective communication and interpersonal skills to lead a team and interact with stakeholders.<br>• Familiarity with service desk ticketing systems and best practices.<br>• Ability to analyze data and metrics to drive process improvements.<br>• Experience in deskside support and troubleshooting hardware/software problems.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>