We are looking for a skilled Help Desk Analyst I to join our team in New York, New York. In this role, you will provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks. The ideal candidate brings a proactive approach to problem-solving and excels in delivering outstanding customer service. Responsibilities: • Provide first-level technical support for hardware, software, and network-related issues. • Manage and troubleshoot Windows 10 operating systems and Active Directory environments. • Ensure the security of IT systems by implementing and maintaining best practices. • Support Microsoft Office 365 applications and resolve user-related concerns. • Set up and maintain audio/visual equipment for meetings and presentations. • Utilize remote support tools such as TeamViewer to assist users effectively. • Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality. • Collaborate with vendors to address hardware and software needs. • Monitor and manage endpoint devices using Microsoft Endpoint Manager. • Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms.

• At least 2 years of experience in IT support or a related field, with a focus on attention to detail. • Strong knowledge of Windows 10 operating systems and Active Directory. • Familiarity with IT security practices and protocols. • Proficiency in Microsoft Office 365 applications. • Experience with remote support tools like TeamViewer. • Understanding of mobile device management for iOS and Android. • Basic knowledge of networking technologies and wireless systems. • Excellent problem-solving skills and a customer-focused approach.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

New York, NY
onsite
Permanent
60000.00 - 70000.00 USD / Yearly
We are looking for a skilled Help Desk Analyst I to join our team in New York, New York. In this role, you will provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks. The ideal candidate brings a proactive approach to problem-solving and excels in delivering outstanding customer service. Responsibilities: • Provide first-level technical support for hardware, software, and network-related issues. • Manage and troubleshoot Windows 10 operating systems and Active Directory environments. • Ensure the security of IT systems by implementing and maintaining best practices. • Support Microsoft Office 365 applications and resolve user-related concerns. • Set up and maintain audio/visual equipment for meetings and presentations. • Utilize remote support tools such as TeamViewer to assist users effectively. • Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality. • Collaborate with vendors to address hardware and software needs. • Monitor and manage endpoint devices using Microsoft Endpoint Manager. • Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms.
2025-10-22T13:08:45Z