We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Rancho Cucamonga, California. This position offers an opportunity to work in a dynamic non-profit organization, where you’ll play a crucial role in delivering exceptional service and ensuring smooth administrative operations. The role involves handling customer inquiries, managing billing processes, and supporting various departmental tasks. Responsibilities: • Input and update customer account details, service records, comments, and payment information using computer systems. • Process credit card transactions, manage billing data, and finalize consumption reports. • Review preliminary billing ledgers to ensure accuracy and perform nightly system updates. • Respond to customer inquiries regarding billing practices, rates, and service requests, including account activation and termination. • Prepare reminders for overdue accounts, issue past-due notices, and coordinate service disconnections for non-payment. • Assist customers in navigating online payment and usage portals, offering guidance on features such as autopay, paperless billing, and meter usage analysis. • Generate service orders for field technicians and maintain detailed records of completed tasks. • Conduct administrative duties, such as drafting letters and memos, managing files, and sorting mail. • Provide backup support to other department staff and cross-train in billing processes. • Address general inquiries about organizational programs and procedures, and assist visitors with check-in processes.

• At least 2 years of experience in customer service or a related field.• Proficiency in handling payment transactions, including credit card and EFT payments.• Strong problem-solving skills with the ability to resolve customer concerns effectively.• Familiarity with billing systems and consumption data management.• Excellent communication skills to assist customers and respond to inquiries professionally.• Well-versed in NetSuite• Experience using online portals for customer support and account management.• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Rancho Cucamonga, CA
onsite
Temporary
23.75 - 25.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Rancho Cucamonga, California. This position offers an opportunity to work in a dynamic non-profit organization, where you’ll play a crucial role in delivering exceptional service and ensuring smooth administrative operations. The role involves handling customer inquiries, managing billing processes, and supporting various departmental tasks. Responsibilities: • Input and update customer account details, service records, comments, and payment information using computer systems. • Process credit card transactions, manage billing data, and finalize consumption reports. • Review preliminary billing ledgers to ensure accuracy and perform nightly system updates. • Respond to customer inquiries regarding billing practices, rates, and service requests, including account activation and termination. • Prepare reminders for overdue accounts, issue past-due notices, and coordinate service disconnections for non-payment. • Assist customers in navigating online payment and usage portals, offering guidance on features such as autopay, paperless billing, and meter usage analysis. • Generate service orders for field technicians and maintain detailed records of completed tasks. • Conduct administrative duties, such as drafting letters and memos, managing files, and sorting mail. • Provide backup support to other department staff and cross-train in billing processes. • Address general inquiries about organizational programs and procedures, and assist visitors with check-in processes.
2026-02-10T18:41:25Z