We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this long-term contract position, you will play a key role in ensuring smooth operations by coordinating schedules, handling complex inquiries, and maintaining detailed records. This role requires excellent communication skills and a proactive approach to problem-solving. Responsibilities: • Assign Behavior Interventionists (BIs) to participants based on location, skills, and compliance requirements. • Collaborate with families and clinical teams to develop and maintain schedules. • Update and confirm schedules daily using a computer-based system. • Address complex scheduling requests and changes with professionalism and timeliness. • Notify relevant parties of scheduling adjustments and monitor attendance and coverage needs. • Create and submit accurate service reports for billing and payroll purposes. • Analyze contract compliance and address gaps by developing actionable plans. • Coordinate with Payroll, Billing, and Human Resources to ensure accurate processing of payments and status updates. • Attend staff meetings, trainings, and other required sessions. • Provide cross-training to new scheduling coordinators.

• Proven experience in call center or customer service roles. • Strong skills in order entry and handling inbound and outbound calls. • Ability to manage high volumes of scheduling requests efficiently. • Proficiency in using computer-based systems for record-keeping and scheduling. • Excellent communication and interpersonal skills. • Detail-oriented with strong organizational abilities. • Ability to analyze data and generate actionable insights. • Comfortable working within a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Irvine, CA
onsite
Temporary
25.00 - 27.50 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this long-term contract position, you will play a key role in ensuring smooth operations by coordinating schedules, handling complex inquiries, and maintaining detailed records. This role requires excellent communication skills and a proactive approach to problem-solving. Responsibilities: • Assign Behavior Interventionists (BIs) to participants based on location, skills, and compliance requirements. • Collaborate with families and clinical teams to develop and maintain schedules. • Update and confirm schedules daily using a computer-based system. • Address complex scheduling requests and changes with professionalism and timeliness. • Notify relevant parties of scheduling adjustments and monitor attendance and coverage needs. • Create and submit accurate service reports for billing and payroll purposes. • Analyze contract compliance and address gaps by developing actionable plans. • Coordinate with Payroll, Billing, and Human Resources to ensure accurate processing of payments and status updates. • Attend staff meetings, trainings, and other required sessions. • Provide cross-training to new scheduling coordinators.
2026-02-09T18:04:30Z