<p>Are you passionate about delivering exceptional service and ready to take the next step in your career with a reputable financial institution? We are partnering with a leading bank in Pittsfield, MA, to find a dedicated Customer Service Representative for a contract-to-permanent opportunity.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact by responding promptly and professionally to inbound calls from both internal and external customers.</li><li>Answer questions on a wide range of banking topics including bill payment, online banking, deposit and loan rates, products, and services.</li><li>Address issues related to Online Banking, ATM/Debit Cards, perform PIN resets, assist with e-Statement and check order requests.</li><li>Gather customer information and file electronic funds transfer (EFT) complaints in accordance with compliance procedures.</li><li>Diligently resolve customer issues, provide ongoing support, and escalate difficult cases to the appropriate party.</li><li>Prepare clear, professional customer correspondence as needed.</li><li>Complete customer account documentation, ensuring compliance with all bank policies and procedures.</li><li>Stay current with all products, services, laws, regulations, and internal procedures.</li><li>Support and participate in bank initiatives and sales campaigns, identifying and cross-selling appropriate services.</li><li>Assist and mentor new team members as needed.</li><li>Operate with the highest ethical standards, ensuring compliance with all applicable banking laws and regulations.</li></ul><p><br></p>

<p><strong>Must Have/Top Requirements:</strong></p><ol><li>Experience handling high-volume inbound calls in a customer service or call center environment.</li><li>Ability to confidently address and resolve a broad range of questions relating to banking—including bill payments and online/mobile banking.</li><li>Strong organizational, communication, and problem-solving skills with a customer-first approach.</li></ol><p><strong>Who We’re Looking For:</strong></p><ul><li>Previous customer service experience (financial services/banking preferred).</li><li>Comfort navigating online systems and CRM tools.</li><li>Digital fluency and adaptability to new software or process changes.</li><li>Strong attention to detail, compliance focus, and sense of ownership.</li><li>Team player willing to support business line referrals and cross-sell opportunities.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>