We are looking for a dedicated Customer Service Representative to join our client's team in Hartford, Connecticut. As a key member of our branch, you will provide exceptional service to customers while managing transactions with accuracy and efficiency. This is a contract position, offering an opportunity to contribute to our mission of delivering superior service and promoting our products. Responsibilities:• Deliver outstanding customer service by addressing inquiries, resolving concerns, and processing transactions promptly and accurately.• Handle money transfers, bill payments, and money order sales efficiently at the teller’s window.• Perform daily teller closeout tasks, including balancing cash drawers and generating end-of-day reports.• Ensure proper identification and documentation are collected for transactions exceeding specific thresholds.• Maintain compliance with company policies and procedures while adhering to industry regulations.• Accurately reconcile end-of-day reports with transaction records and submit for supervisory review.• Scan and file customer identification and transaction documents securely and correctly.• Promote company products and services by identifying customer needs and providing relevant referrals.• Send thank-you cards to new customers and maintain logs for tracking.• Execute additional duties as assigned to support branch operations and marketing efforts.

• Proven experience in customer service, preferably in a call center or retail banking environment. • Strong skills in handling inbound and outbound calls, with a focus on professionalism and efficiency. • Expertise in transaction processing, including order entry and money transfers. • Ability to work accurately under pressure while balancing cash drawers and reconciling reports. • Knowledge of regulatory requirements related to high-value transactions and documentation. • Proficiency in using computer systems and maintaining secure records. • Excellent communication and interpersonal skills to build positive customer relationships. • Detail-oriented with the ability to follow procedures and meet deadlines.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Hartford, CT
onsite
Temporary
17.10 - 19.80 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our client's team in Hartford, Connecticut. As a key member of our branch, you will provide exceptional service to customers while managing transactions with accuracy and efficiency. This is a contract position, offering an opportunity to contribute to our mission of delivering superior service and promoting our products. Responsibilities:• Deliver outstanding customer service by addressing inquiries, resolving concerns, and processing transactions promptly and accurately.• Handle money transfers, bill payments, and money order sales efficiently at the teller’s window.• Perform daily teller closeout tasks, including balancing cash drawers and generating end-of-day reports.• Ensure proper identification and documentation are collected for transactions exceeding specific thresholds.• Maintain compliance with company policies and procedures while adhering to industry regulations.• Accurately reconcile end-of-day reports with transaction records and submit for supervisory review.• Scan and file customer identification and transaction documents securely and correctly.• Promote company products and services by identifying customer needs and providing relevant referrals.• Send thank-you cards to new customers and maintain logs for tracking.• Execute additional duties as assigned to support branch operations and marketing efforts.
2025-12-11T21:13:41Z