<p>We are looking for a dedicated Customer Service Representative to join our client's team in Springfield, Massachusetts. In this Contract to permanent position, you will play a key part in ensuring seamless communication with clients and brokers while managing essential administrative tasks. This position offers an opportunity to contribute to the organization’s success by delivering exceptional service and maintaining accurate records.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls from clients and brokers to address inquiries and provide assistance.</p><p>• Sort, date stamp, and distribute incoming mail to ensure timely processing.</p><p>• Process checks and check requests accurately and efficiently.</p><p>• Enter client information into the system and issue policies, ensuring prompt delivery to clients and brokers.</p><p>• Generate and send finance agreements, insurance certificates, and other relevant documents.</p><p>• Create and organize new client files while maintaining and updating existing records.</p><p>• Prepare and issue prospect and renewal letters in accordance with client needs.</p><p>• Update and manage the database, ensuring information is accurate and up-to-date.</p><p>• Complete underwriting evaluation forms and assist with report preparation.</p><p>• Perform general administrative tasks such as photocopying, typing, and supporting special projects as needed.</p>
<p>We are looking for a dedicated Customer Service Representative to join our client's team in Hartford, Connecticut. As a key member of our branch, you will provide exceptional service to customers while managing transactions with accuracy and efficiency. This is a contract position, offering an opportunity to contribute to our mission of delivering superior service and promoting our products.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service by addressing inquiries, resolving concerns, and processing transactions promptly and accurately.</p><p>• Handle money transfers, bill payments, and money order sales efficiently at the teller’s window.</p><p>• Perform daily teller closeout tasks, including balancing cash drawers and generating end-of-day reports.</p><p>• Ensure proper identification and documentation are collected for transactions exceeding specific thresholds.</p><p>• Maintain compliance with company policies and procedures while adhering to industry regulations.</p><p>• Accurately reconcile end-of-day reports with transaction records and submit for supervisory review.</p><p>• Scan and file customer identification and transaction documents securely and correctly.</p><p>• Promote company products and services by identifying customer needs and providing relevant referrals.</p><p>• Send thank-you cards to new customers and maintain logs for tracking.</p><p>• Execute additional duties as assigned to support branch operations and marketing efforts.</p>
<p>Are you passionate about delivering exceptional service and ready to take the next step in your career with a reputable financial institution? We are partnering with a leading bank in Pittsfield, MA, to find a dedicated Customer Service Representative for a contract-to-permanent opportunity.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact by responding promptly and professionally to inbound calls from both internal and external customers.</li><li>Answer questions on a wide range of banking topics including bill payment, online banking, deposit and loan rates, products, and services.</li><li>Address issues related to Online Banking, ATM/Debit Cards, perform PIN resets, assist with e-Statement and check order requests.</li><li>Gather customer information and file electronic funds transfer (EFT) complaints in accordance with compliance procedures.</li><li>Diligently resolve customer issues, provide ongoing support, and escalate difficult cases to the appropriate party.</li><li>Prepare clear, professional customer correspondence as needed.</li><li>Complete customer account documentation, ensuring compliance with all bank policies and procedures.</li><li>Stay current with all products, services, laws, regulations, and internal procedures.</li><li>Support and participate in bank initiatives and sales campaigns, identifying and cross-selling appropriate services.</li><li>Assist and mentor new team members as needed.</li><li>Operate with the highest ethical standards, ensuring compliance with all applicable banking laws and regulations.</li></ul><p><br></p>
<p><strong>Inside Sales Representative</strong></p><p> 📍 <em>Location:</em> Pittsfield, MA (Fully Onsite)</p><p> 💵 <em>Compensation:</em> Up to $60,000 annually, depending on experience</p><p> 🕒 <em>Job Type:</em> Full-Time, Permanent</p><p> 🎁 <em>Benefits:</em> Comprehensive benefits package offered</p><p><br></p><p><strong>About the Role:</strong></p><p> We are seeking a highly motivated and experienced <strong>Inside Sales Representative</strong> to join our client's team in Pittsfield, MA. This role is fully onsite and will play a critical part in supporting their outside sales team, managing customer orders, coordinating projects, and ensuring seamless communication across departments.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the outside sales team with day-to-day operations and customer follow-ups</li><li>Receive and process incoming customer orders accurately and efficiently</li><li>Generate and manage work orders and assist with project coordination</li><li>Serve as a key point of contact for internal departments to ensure project accuracy and timely completion </li><li>Provide exceptional service to customers by phone and email</li><li>Maintain accurate records and documentation in CRM and ERP systems</li></ul><p> <strong>Qualifications:</strong></p><ul><li>2+ years of experience in an <strong>inside sales</strong> or <strong>customer service</strong> role, within a <strong>manufacturing, service, or distribution</strong> environment</li><li>Strong technical and computer skills</li><li>Excellent verbal and written communication skills</li><li>Ability to thrive in a <strong>fast-paced</strong>, deadline-driven environment</li><li>Strong organizational skills and attention to detail</li><li>Team player with a proactive and adaptable approach</li></ul><p>Please apply here today or email your resume to Daniele.Zavarella@roberthalf com!</p>
<p><strong><u>Account Services Specialist</u></strong> (Customer Service / Account Management)</p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com.</u></p><p><br></p><p>*Fully onsite role - 5 days per week in office, 8a-4p schedule*</p><p><br></p><p>The Account Services Specialist will help support the customers of the organization on any pertinent requests and enhance their overall experience. primarily focuses on the development and execution of sales plans, business development, member retention, and relationship building. The Account Services Manager will assist with obtaining feedback, helping prepare for trade shows, and ensuring the accuracy of our CRM.</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><p>· Serve as the primary point of contact for inquiries via phone, email, and chat</p><p>· Resolve issues efficiently and professionally, ensuring high satisfaction</p><p>· Softly upsell other opportunities for engagement</p><p>· Maintain accurate records of interactions and transactions in CRM systems</p><p>· Collaborate with internal departments to address customer needs and follow up on outstanding issues.</p><p>· Receive and process incoming quote requests from customer</p><p>· Coordinate quote status information to the external sales team</p><p>· Log, track and follow up on outstanding quotes in accordance with the defined turnaround time</p><p>· Identify process improvements and contribute to the development of best practices</p><p>· Providing exceptional, timely customer service daily</p><p>· Supporting new customer onboarding and training</p><p>· Preparing data driven reports that support securing new members</p><p><br></p><p>Along with a great culture, growth potential, and leadership team to learn from, this position a competitive salary, annual company bonus potential, and great benefits.</p><p><br></p><p>For more information, please email your resume to <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p>
<p>Our client, a well-established insurance agency, is seeking a <strong>Personal Lines Manager</strong> to oversee and optimize their personal lines department. This is an exciting opportunity to join a dynamic team and make a significant impact on service standards, sales performance, and overall customer satisfaction.</p><p><br></p><p>For immediate consideration, please contact Carmen Warga in our Albany, NY office. </p><p><br></p><p><strong>About the Role</strong></p><p>As the <strong>Personal Lines Manager</strong>, you will play a key role in planning, organizing, and managing the agency’s personal lines operations. You’ll lead a team of representatives, ensuring compliance with best practices, driving sales growth, and delivering exceptional service to clients. This position requires a hands-on leader who thrives in a fast-paced environment and is committed to continuous improvement.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide coaching and feedback to personal lines representatives to enhance sales performance.</li><li>Audit workflows for compliance with agency standards and best practices.</li><li>Implement agency policies and ensure timely, accurate service delivery.</li><li>Develop and monitor training programs for personal lines staff.</li><li>Assist in achieving departmental business objectives and action plans.</li><li>Offer technical expertise and support for escalated client issues.</li><li>Drive process improvements to increase efficiency and customer satisfaction.</li><li>Represent the agency at events and travel to branch locations as needed.</li></ul>
<p>Our client in Springfield, MA is seeking an experienced Collections Specialist for a contract role. In this position, you will be responsible for managing overdue accounts, resolving outstanding balances, and providing excellent communication with internal and external stakeholders.</p><p><strong>Responsibilities:</strong></p><ul><li>Contact clients via phone and email regarding past-due accounts</li><li>Research and resolve billing discrepancies or disputes</li><li>Record collection activities and maintain accurate documentation</li><li>Collaborate with internal teams to resolve account issues</li><li>Adhere to company collections policies and relevant regulations</li><li>Provide timely updates and status reports on accounts</li></ul><p><br></p>
<p>This is an exciting 6-month remote assignment with a global leader in content and language solutions. The organization helps companies scale across markets and enable growth through cutting-edge technology and localization expertise.</p><p><br></p><p><strong>About the Role</strong></p><p>The Collections Agent will be responsible for managing a portfolio of customers, ensuring timely payment follow-up and effective debt recovery. The position involves working in a dynamic, international setting and collaborating closely with finance and operations teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage a portfolio of customers, including allocation of received payments, reconciliation (matching), and clearing.</li><li>Conduct automated follow-up and collection activities to reduce outstanding balances.</li><li>Prepare and send formal demand letters and escalate cases to legal recovery when necessary.</li><li>Collaborate with internal teams to resolve payment issues and maintain strong client relationships.</li></ul><p><strong>What’s Needed</strong></p><ul><li>Proven experience in collections or accounts receivable.</li><li>Strong organizational and communication skills.</li><li>Ability to work independently in a remote setting.</li><li>Familiarity with financial systems, strong Excel skills (assessment required), and collection tools is a plus.</li></ul><p><strong>Why This Opportunity?</strong></p><ul><li>Work with a globally recognized organization through a trusted partnership.</li><li>Enjoy the flexibility of a remote assignment.</li><li>Opportunity to contribute to a leading company in language and content solutions.</li></ul><p><br></p><p>If you feel this is could be a great fit for you, please reach out to Mary Christman or Gabrielle Maisonet at 518-462-1430! We look forward to connecting!</p>
