We are looking for a dedicated Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This long-term contract position offers the opportunity to provide essential technical support to ensure smooth operations within a university environment. The ideal candidate will have a strong understanding of desktop hardware, software, and printer troubleshooting, along with experience in network support.<br><br>Responsibilities:<br>• Perform routine checks to ensure printers are online, fully functional, and stocked with paper.<br>• Troubleshoot printer issues, including network connectivity and operational errors, to minimize downtime.<br>• Deploy replacement printers and hardware as needed to maintain seamless functionality.<br>• Manage paper deliveries and shipments on a regular basis to ensure adequate supply.<br>• Utilize ticketing systems such as Zendesk and Halo to track and resolve technical support requests.<br>• Support endpoint management tools like BigFix and Jamf Pro to ensure system compliance and performance.<br>• Assist with desktop imaging and setup for both Windows and Mac OS environments.<br>• Conduct basic hardware and network troubleshooting to resolve user issues.<br>• Collaborate with the team to ensure timely support during peak usage periods.<br>• Provide proactive maintenance and updates for Ricoh printers and other hardware devices.

• At least 1 year of experience in desktop support or a related technical role.<br>• Proficiency in managing and troubleshooting PC desktops and workstations.<br>• Familiarity with Active Directory for user and device management.<br>• Experience with Microsoft Windows 10 and Mac OS operating systems.<br>• Strong knowledge of printer hardware, including Ricoh IMC4500 models.<br>• Ability to use endpoint management tools such as IBM BigFix and Jamf Pro.<br>• Competence in network troubleshooting and resolving connectivity issues.<br>• Experience with ticketing systems like Zendesk or Halo to manage service requests.

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