<p>Our client is seeking an articulate Customer Service Coordinator to support Permitting. In this high‑volume, deadline‑driven call center environment, you’ll assist homeowners, contractors, and municipal offices via phone—while simultaneously documenting in their proprietary system and processing permitting paperwork end‑to‑end. This is a great opportunity with room for growth at a reputable local energy provider.</p><p><br></p><ul><li><strong>Permitting & Documentation:</strong> Process permitting paperwork accurately; perform validations; ensure completeness and compliance.</li><li><strong>Inbound/Outbound Phone Support (~90%):</strong> Communicate with customers and stakeholders; provide updates; resolve issues; perform thorough follow‑up.</li><li><strong>Dispatch & Scheduling:</strong> Coordinate permit‑related appointments, inspections, and technician/contractor schedules; manage changes and escalations.</li><li><strong>Quality Assurance & Tracking:</strong> Verify data accuracy; monitor status through completion; maintain organized digital records.</li><li><strong>Email Communication:</strong> Draft, edit, and proofread customer and partner communications; correspond on behalf of the company with professional tone and clarity.</li><li><strong>Cross‑Team Collaboration:</strong> Partner with Permitting, Operations, and Customer Experience to meet SLAs and ensure smooth workflows.</li></ul>

<ul><li><strong>at least one year of customer service experience</strong> in a high‑volume environment that included <strong>dispatch, scheduling, quality assurance, problem solving, and follow‑up</strong>.</li><li>Proficiency with <strong>Microsoft Outlook, Word, and Excel</strong> (calendar management, mail merges or templates, basic spreadsheets/filters).</li><li><strong>Advanced phone and written communication skills</strong>; confident, clear, and customer‑focused.</li><li>Demonstrated <strong>multitasking</strong> ability (talk‑and‑type; navigate multiple systems while on calls).</li><li><strong>High attention to detail</strong>; accurate data entry and documentation under deadlines.</li></ul>

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